Staybridge Suites Southaven - Memphis South by IHG

No, it was clean, dirty,The AC was also very noisy and loud. I do not recommend this place at all. I paid for a two-bedroom room, but they gave us only one room for five people. It was really, really bad. The room was not properly cleaned, and the overall condition was horrible and unacceptable.

Love the pool area, was one of my favorite things. Breakfast buffet was delicious.

Overall my stay was really good! The only reason I wouldn’t say excellent is because the lobby area mainly by the elevator on the first floor had a foul smell. But the room was clean and smelled nice the amenities were awesome and the staff was great.

We thought the property over all was a nice property, but probably didn’t warrant the higher pricing being charged. We didn’t consider the breakfast to be edible, so we never ate the food they had. It just looked very tasteless and in some instances undercooked. The staff members were all really nice but seemed very new at their jobs and probably were new to the hotel industry in general. Out room was nice and comfortable, but seeing dirt on the floor in several locations, finding dirty glasses with lipstick and finger prints on them didn’t go over well. To add insult to the injury, we were told how good the cleaners were as we listened to one on the non English speaking managers tell us that the dirt we were seeing was a result of poorly chosen flooring materials that would come off-she said all of this through her cell phone using Google Translate while at the same time removing the dirt she insisted couldn’t be removed. We also had a problematic phone I our room that didn’t work. We were told a work order was put in but we never saw anyone. I almost forgot, we did have a housekeeper enter our room without knocking while we were there. I guess it’s a good thing we were there. The pool and dog walking area was nice. Having said all of this, the location is decent and again, the front desk staff really tried to do their jobs. For that alone, I’d recommend this hotel to someone looking for a mid tier hotel at best. For a hotel that’s been open for 6 months, wow

The staff was amazing and so kind. The property was very clean and the room was wonderful. Breakfast was one of the best hotel breakfasts we've had.