Rainbow Hotel Casino by Peppermill Resorts

Stench of smoke, pool closed, the staff was unconcerned and dismissive. There are not enough luggage carts so people hoard them and keep them in their room. The food in the restaurant was over priced. We were supposed to stay there on the way home and canceled.

The room was clean, but unfortunately several amenities were unavailable during our stay. The pool was closed, only one of the four restaurants was open, and there were no luggage carts available. While we may have been able to overlook some of those inconveniences, the biggest disappointment was the front desk staff, who were neither helpful nor very friendly. Good customer service would have made a significant difference in our experience.

The whole place stunk like smoke!

The Worst stay I had in at least past 5 years. Staff was incredibly rude and unhelpful. Pool was located on the other side of the hotel, so you have to walk through casino in swimming attire. Steak house was overpriced and quality of food was less than Waffle House. Ordered 2 steaks medium- one was served well done and other one was rare.. not sure how it’s even possible. Sides were scrubs from whatever they had left from service earlier. Apparently we made a mistake of coming in at 930 and restaurant was closing at 10… they rushed us through and we were finished by 10. It’s Frida night mind you..Front desk person was rude and couldn’t answer any questions. Room was dirty and dusty.. I did not see any point asking for it to be cleaned. We were little late leaving the room in a morning and they sent security… like trust me nobody was trying to stay there any longer than enough time to get our stuff out.. my arm got injured in the elevator on the way out because apparently if the door is closing, it’s closing regardless of any body parts in the way.. overall it was very uncomfortable experience from the beginning to the end. We were looking for a best place to stay one night on the way to Reno, because we had a child with us and wanted to be in a clean, safe environment… Rainbow is not it. And pictures on website must be very outdated.. I would give it -10 if I could.

Yes some of the sanitizers they used in the room were very permanent