Name: Holiday Inn Express & Suites O'Fallon-Shiloh by IHG
Address: 3396 Green Mount Crossing Drive, Illinois, United States of America, St. Clair County, US
Price range: $90–$313 per night
Rating: 8.52

What guests think

Across reviews, Holiday Inn Express & Suites O'Fallon-Shiloh by IHG earns frequent praise for friendly staff, generally clean spaces, comfortable beds, a convenient location near dining and shops, and a well-regarded complimentary breakfast that many guests enjoyed.

Common drawbacks include parking limitations and potholes, youth-team or hallway noise, and occasional wear in common areas. Rooms feel dated in places, with intermittent maintenance issues (air conditioning, loose tiles, appliance failures) and occasional highway noise; housekeeping quality is reported as inconsistent. Expect a convenient, mostly comfortable stay with standout service and breakfast, plus a few operational rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool feedback is mixed, with a heated pool appreciated by some but others finding it cold or irritating. Parking drew mixed comments: a few found it easy, while several noted limited handicap options, crowded lots, potholes, or maintenance needs.

Related guest reviews

6

Cynthia

Apr 25, 2023

·

Stayed 1 night

Needs updating. Gaps around doors. Potholes in parking lot. Limited choices for breakfast. Not the usual standard expected from H I Express.

10

Sharon

Nov 11, 2025

·

Stayed 2 nights

Great breakfast . Freshly ground coffee. Room was clean . Easy parking.

8

raymond

Jul 31, 2025

·

Stayed 3 nights

Too many trucks with trailers in the lot parking was bad

2

KAREN

Jul 6, 2023

·

Stayed 3 nights

Cold pool, didn't tell we had to ask for house keeping! Floors very dirty.Maids were very good and friendly.

10

Teresa

Feb 11, 2025

·

Stayed 1 night

Stayed overnight. Room was clean. Swam. Heated pool was nice. Saw some sites. Slept well! Had breakfast..a good variety to choose from. Was very happy with this place and the staff was friendly. Will stay again.

4

Melissa

Jun 17, 2024

·

Stayed 1 night

there was a partially chewed beef stick on the floor of room. the room smelled of dirty carpet. no remote for TV. Very musty, pool made my skin itch. Front desk clerk was very kind and helpful, found us a replacement remote, I did not ask to switch rooms, just dealt with it.

8

Helena

Aug 11, 2025

·

Stayed 3 nights

The property had only one elevator. And the hallways were noisy

8

Michael

Nov 15, 2025

·

Stayed 3 nights

I didn’t eat at breakfast buffet. Need better handicap parking. I think for the price of the rooms you would have better water pressure for the shower!!!

8

Nicole

Aug 1, 2025

·

Stayed 2 nights

Good breakfast. Decent sized pool. We ordered two queens but ended up getting one king and they brought us a cot. My son used it. Had it been adults that needed it it would not have worked for us we would have been in a bad position. They said it was because there was a baseball tournament and people who ordered through their site directly got first choice and we got pushed aside. It's a newer building and a newer area.

8

Sara

Oct 24, 2025

·

Stayed 1 night

Both staff and cleanliness of the hotel was great. Check-in and out was extremely easy. Parking lot could use a touchup. Only issue we really had was there was some kind of child sports team. So it was a bit loud late into the evening. However, we understood.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe very clean rooms and common areas, but there are repeated reports of dirty or musty rooms and inconsistent daily housekeeping. Odors and missed details (e.g., trash left, unstocked toiletries) are mentioned alongside positive experiences.

Related guest reviews

10

Keairra

Dec 18, 2025

·

Stayed 5 nights

Clean environment, staff was amazing during my visit!

4

Nikolina

Mar 23, 2025

·

Stayed 2 nights

Very nice location, but very dirty, looked like it was never cleaned. Staff was good

6

Molly

Apr 4, 2023

·

Stayed 2 nights

For a quick trip, it was an okay stay. Definitely starting to show age and could do with some upgrades. Cleaning seemed to be done in a rush. Some trash was left in the room and not all complimentary toiletries were there. Would stay again just for the convenience of location.

10

kenia

Dec 31, 2024

·

Stayed 1 night

Very clean and friendly staff.

10

Debra

Jul 26, 2025

·

Stayed 2 nights

Everything was great. Beds were comfortable, breakfast was super, hotel very clean. Perfect stay

4

Arielle

Aug 23, 2025

·

Stayed 1 night

My first initial room had a bad odor, musty bad carpet or wet carpet smell. Told front desk and they moved me to another room but the smell was just the same. I am fond of holiday Inn but I will not stay at this location again. Staff was very helpful.

10

John

Jan 30, 2023

·

Stayed 1 night

This property is CLEAN! From the sidewalk in front of the main entrance, through the lobby, in the breakfast room, in the elevator, and all the hallways, not a single piece of garbage/debris...and the room was spotless and smelled clean, too!

4

Taisiya

Apr 29, 2024

·

Stayed 1 night

A very duty bathroom so disgusting

6

Nancy

May 15, 2025

·

Stayed 4 nights

The daily cleaning of the rooms was sporadic- relative to what was attended to- sometimes they made the bed and replaced the in room coffee service and towel servicein the bathroom, other days it looked like they just took the trash out, every day was something different. inconsistent and subpar.

10

George

Mar 23, 2025

·

Stayed 1 night

The place was clean and the breakfast was good.

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Rooms

Beds are comfortable and some rooms are spacious, but several note aging decor and maintenance issues such as noisy or nonfunctional A/C, loose tiles, and broken appliances. Highway noise affects some rooms, and one stay reported a wrong bed type.

Related guest reviews

8

sarah

Jun 18, 2024

·

Stayed 2 nights

Great property, area, and staff. Just wish they would have swapped or repaired or mini fridge when I let them know it wasn’t working. We were there for a sports tournament during 95 degree weather and would have been nice to keep drinks cold. The seal was broken on the fridge.

8

Tiffany

Mar 14, 2025

·

Stayed 1 night

Nice property, a lot close by. Only negative was the road noise from the interstate.

6

Timothy

Jul 28, 2024

·

Stayed 1 night

Air conditioner sounded like a hamster wheel and a jet plane all night long

10

Kate

Apr 19, 2025

·

Stayed 2 nights

Good breakfast, good size rooms for family of 5. Bathroom needs a little work

8

Michael

Sep 15, 2024

·

Stayed 1 night

The property is average. Bed was comfortable and air conditioner worked well. Breakfast was good. Several of the areas have terrible paint jobs. For example walls that had been painted had paint all over the ceiling.

6

Leigh

May 31, 2025

·

Stayed 1 night

Common areas and hallways were worn. Room was spacious and tidy. Adjacent highway noise was a negative.

4

william

Jul 12, 2025

·

Stayed 1 night

Property and inside was just well worn. It was clean but was not in the best shape. Staff was nice but when the a/c dis not work and had to threaten to leave to get them to act. The wxcuse was that the a/c only works when someone was in the room but it was clearly blowing warm air. Nothing worse after a 90⁰ ballgame than a hot room. I had everything packed and was walking out when the front desk decided maybe another room was in order. This room was 74⁰ but the a/c was clearly working. This is a company issue trying to save a dollar here and there.

10

Don

Dec 20, 2025

·

Stayed 1 night

Very nice room and beds. Breakfast was great.

8

Christine

Mar 27, 2023

·

Stayed 1 night

Clean hotel. Friendly & helpful staff. Several options for breakfast. Close to highway- pretty loud during the night. Target & several restaurants nearby

6

Shirley

Jul 21, 2025

·

Stayed 1 night

Rooms need upgraded

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, attentive, and efficient, with easy check-in and responsive staff. Occasional lapses include slow or unhelpful front-desk moments and issues not resolved promptly.

Related guest reviews

10

Keairra

Dec 18, 2025

·

Stayed 5 nights

Clean environment, staff was amazing during my visit!

10

Debbie

Mar 23, 2025

·

Stayed 2 nights

Comfortable room and beds. Very nice staff - VERY quick response to request for more towels! Staff was extremely friendly especially at the breakfast bar.

8

William

Nov 1, 2025

·

Stayed 1 night

Staff was very friendly and helpful with our room

10

Yolanda

Aug 25, 2024

·

Stayed 3 nights

Staff was extremely friendly and professional. Facilities were clean and a very good breakfast. Will stay again.

10

Allianna

Aug 14, 2024

·

Stayed 1 night

The overall standard of the hotel and the exceptional service from the staff was second to none , I will certainly be staying here again!!

10

Jennifer

Oct 19, 2025

·

Stayed 1 night

Great place to stay! Definitely will stay again! Staff was exceptional!!

10

Mary

Apr 8, 2024

·

Stayed 3 nights

Everything was very nice except there were times that no one was at the front desk to help you.

6

Ken

Oct 3, 2023

·

Stayed 1 night

Staff was less than friendly. Upon leaving I gave the desk clerk my room number and said we were checking out. She didn’t speak or nod or even respond.

8

Sara

Oct 24, 2025

·

Stayed 1 night

Both staff and cleanliness of the hotel was great. Check-in and out was extremely easy. Parking lot could use a touchup. Only issue we really had was there was some kind of child sports team. So it was a bit loud late into the evening. However, we understood.

4

Daniel

Jun 8, 2025

·

Stayed 1 night

Check in wasn’t great

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Location

Convenient suburban location near restaurants, shopping, and the interstate. Proximity to the highway brings road noise for some, and one guest found the property hard to locate.

Related guest reviews

8

Rogelio

Aug 15, 2023

·

Stayed 1 night

easy access to site

8

Amanda

Nov 2, 2025

·

Stayed 2 nights

Great location, clean rooms and friendly staff... would recommend if you are needing a place to stay in the area

8

Tiffany

Mar 14, 2025

·

Stayed 1 night

Nice property, a lot close by. Only negative was the road noise from the interstate.

8

Bruce

Jan 23, 2023

·

Stayed 2 nights

The best thing about this property was the staff. Helpful, friendly. The property is extremely difficult to find. It is off of a back street through a shopping center and car dealership. There are no signs giving directions and there is no sign at the parking lot entrance. It is on a major interstate with heavy traffic all night. Difficult to sleep.

10

Sabrina

Oct 7, 2024

·

Stayed 1 night

It was clean and close to everything.

8

Nicole

Oct 26, 2024

·

Stayed 1 night

This was your average hotel. Good suburban location with decent food options and a target nearby. The breakfast was an average continental breakfast. The rooms were fine, the beds weren’t as comfortable as some IHG hotels special but it seemed clean.

8

Christine

Mar 27, 2023

·

Stayed 1 night

Clean hotel. Friendly & helpful staff. Several options for breakfast. Close to highway- pretty loud during the night. Target & several restaurants nearby

10

rick

Feb 27, 2024

·

Stayed 1 night

Nice hotel in a busy area with tons of shops and restaurants nearby.

10

Jodi

Sep 17, 2024

·

Stayed 1 night

Good stopover location.

8

Evette

May 12, 2025

·

Stayed 1 night

I enjoyed the quietness. The room was very clean and comfortable Poliite staffing. Restaurants and Shopping options in walking distances.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for quality and variety, though a few guests described it as average or limited.

Related guest reviews

10

Michael

Sep 10, 2023

·

Stayed 1 night

Fantastic staff , clean amazing breakfast everyday !

10

Stephen

Jan 23, 2023

·

Stayed 2 nights

We thought the staff were very friendly, the hotel and rooms were very clean and the complimentary breakfast was excellent!

8

Juliann

May 22, 2024

·

Stayed 1 night

Beds are very comfortable and clean. Breakfast exceeded expectations and was nicely done!

10

Debra

Jul 26, 2025

·

Stayed 2 nights

Everything was great. Beds were comfortable, breakfast was super, hotel very clean. Perfect stay

6

Cynthia

Apr 25, 2023

·

Stayed 1 night

Needs updating. Gaps around doors. Potholes in parking lot. Limited choices for breakfast. Not the usual standard expected from H I Express.

10

Sharon

Nov 11, 2025

·

Stayed 2 nights

Great breakfast . Freshly ground coffee. Room was clean . Easy parking.

10

Teresa

Feb 11, 2025

·

Stayed 1 night

Stayed overnight. Room was clean. Swam. Heated pool was nice. Saw some sites. Slept well! Had breakfast..a good variety to choose from. Was very happy with this place and the staff was friendly. Will stay again.

8

Nicole

Oct 26, 2024

·

Stayed 1 night

This was your average hotel. Good suburban location with decent food options and a target nearby. The breakfast was an average continental breakfast. The rooms were fine, the beds weren’t as comfortable as some IHG hotels special but it seemed clean.

10

Don

Dec 20, 2025

·

Stayed 1 night

Very nice room and beds. Breakfast was great.

8

Nicole

Aug 1, 2025

·

Stayed 2 nights

Good breakfast. Decent sized pool. We ordered two queens but ended up getting one king and they brought us a cot. My son used it. Had it been adults that needed it it would not have worked for us we would have been in a bad position. They said it was because there was a baseball tournament and people who ordered through their site directly got first choice and we got pushed aside. It's a newer building and a newer area.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$103
February	$121
March	$137
April	$151
May	$148
June	$156
July	$153
August	$153
September	$167
October	$153
November	$140
December	$121

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $165	17 $141	18 $194	19 $171
20 $97	21 $141	22 $144	23 $148	24 $123	25 $129	26 $132
27 $100	28 $102	29 $115	30 $110

Su	Mo	Tu	We	Th	Fr	Sa
				1 $152	2 $182	3 $209
4 $116	5 $112	6 $128	7 $129	8 $167	9 $256	10 $204
11 $112	12 $114	13 $116	14 $99	15 $121	16 $313	17
18 $132	19 $109	20 $99	21 $99	22 $93	23 $238	24 $278
25 $90	26 $112	27 $127	28 $92	29 $93	30 $184	31

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Suite, 1 King Bed with Sofa Bed, Accessible (Accessible Tub)

Suite, Multiple Beds

Standard Room, 2 Queen Beds

Suite, 1 King Bed with Sofa Bed

Standard Room

Standard Room, 1 King Bed, Accessible (Communications, Accessible Tub)

Standard Room, 1 King Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites O'Fallon-Shiloh by IHG

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