B&B HOTEL Wien-Heiligenstadt

L’hôtel est en périphérie environ 30minutes du centre. Le personnel est jamais à la réception. Au niveau de l’entrée automatisé, le système ne reconnaissait pas ma reservation par chance, on m’avait transmis les informations au préalable car la réception ferme à 22h. La chambre est correct

Het was allemaal super

Checking in via the check-in device (looked like an iPad built into the wall) took long because it required manual text input but the keyboard was slightly inaccessible due to the frame holding the iPad. During the check-in we also needed to pay again to get the room code. A refund was processed after writing an email to the hotel via expedia, but the whole process was time consuming and frustrating.

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It was a very nice and clean hotel; everything was new. Although it is a bit far from the city center, transportation was very easy — you can reach the city center with a single tram line. We never felt cold; the room was always warm, and there was hot water, a hair dryer, etc. — everything we needed was available. Towels were changed every 2–3 days. The staff were very helpful; on our last day, they gave us some tips on how to get to the airport more cheaply. If I go again, I would definitely choose this hotel. We were very satisfied with our stay.