Residence Inn by Marriott Billings

Chose this place specifically for the pool and hot tub and they aren’t working.

The rooms were good. The pool is broken and has been for months. I wouldn’t have booked this hotel had I known that. Very disappointed!

Very disappointing stay. The type of room that was booked and confirmed was not provided to us. Full size bed when a King was confirmed. No hot in the building water the first night of the stay. No pool or spa available the entire stay, shower barely worked in the the room as the diverter was so old an leaky it barely functioned. No Housekeeping available 1 of the 4 days booked, No breakfast service 1 of the 4 days booked. This Hotel did not hold up to what it advertised as amenities.

Nice stay in Billings. Very nice rooms and pool area. Great breakfast. Poor wifi.

I've always had good experiences with this chain, however my most recent stay was less than great. Check-in is at 3. Me and my family tried to check in at 4:15 and I was told our room wasn't ready and to come back in an hour. Also there was no mention on the website of the fact that the pool was under construction and not usuable.

The fire pit was fantastic and the calm and mellow nature of the lobby and room made the stay relaxed and enjoyable.

Vary clean and relaxing hot tub was amazing

Room was comfortable. Plenty of free parking. Basketball and pool were fun for my grandson. On our 3rd day we went to the pool but there were no pool towels. Went to the front desk and asked for towels. Desk agent said someone would bring them right over. So we went swimming. 45 minutes later, still no towels….we had to drip dry. Went back to the front desk and they shrugged and said they will call someone…too little, too late…. Very disappointing that the staff was not more responsive.

Overall clean and quite location

Very clean room. Hotel staff was very welcoming and helpful!

This hotel is close to all the shopping and restaurants and Starbucks! It was easy to locate and a very short drive to a recognizable close by restaurant and brew pub for convenience. The property was nice and clean, the breakfast is hotel eggs, bacon, and bagels, muffins, cereal and juice only.

Needs some updates for sure! Wasn’t as clean as I would either.

Vary clean and relaxing hot tub was amazing

Residence Inn by Marriott in Billings, Montana was very nice, I stay here once a year when I visit my grandkids! Staff is great, breakfast is the best I have ever had at a hotel, room is a suite and very clean and well set up! Thank you for making my stay amazing! Bonnie C

The room was nice and clean, the bed was comfortable. The fridge in the room was very noisy though, so if you're a light sleeper like me, it will wake you up often.

Clean. Comfortable.

On day one, I was impressed with the clean room, relative quiet, and good breakfasts... However, (and perhaps I failed to read a policy) but I stayed for 6 nights. Day 1, no need for cleaning. On night 3, I went to front desk to see why my room hadn't been cleaned. They said that because of COVID they only cleaned every 4 days. Day 4 passed and my room was still not cleaned. That evening I went to the front desk to inquire why my room had not been cleaned on this day, and they said that my reservation was marked with "Opt out" of room cleaning. On night 3 any possible marking of "opt out" on my reservation was not mentioned and frankly, I don't know how the "opt out" appeared on my reservation. The front desk asked, with a bit of snark (and let's keep in mind, I PAID for my 6 nights), if I wanted my room cleaned on day 5. I said that I would. Day 5 came, I got new bathroom towels and soaps, nothing else. Nothing was done to the bed, I couldn't tell if the sink or bathroom was cleaned, I didn't get a fresh kitchen towel and kitchen cloth, and my bathroom and kitchen garbage had not been emptied...in fact they were overflowing. The spare blanket was scratchy and smelled. I wonder if it was put in the closet each time without being cleaned after each new guest used it. The toilet ran intermittently even long after being flushed. Your hotel is saving money on cleaning staff without providing cleaning service...and using COVID as an excuse for lack of cleaning service.

Safe home like atmosphere, modern, beds, pillows and linens are perfectly supportive and warm/cool

I loved the idea of having a full sized refrigerator and some actual drinking glasses and coffee cups. Its more like at home experience.

Very disappointing stay. The type of room that was booked and confirmed was not provided to us. Full size bed when a King was confirmed. No hot in the building water the first night of the stay. No pool or spa available the entire stay, shower barely worked in the the room as the diverter was so old an leaky it barely functioned. No Housekeeping available 1 of the 4 days booked, No breakfast service 1 of the 4 days booked. This Hotel did not hold up to what it advertised as amenities.

Nice stay in Billings. Very nice rooms and pool area. Great breakfast. Poor wifi.

Easy check in and the room was really great. It had a kitchen and we were able to walk to Walmart and got dinner. This was a stopover on a road trip but really enjoyed our stay.

The breakfast was lukewarm. The heaters for the warming dishes must not have been working as everything was lukewarm. We didn't really notice it the first day as we were having breakfast earlier however, it was very apparent the next day. The shower in one of the bedrooms was not hot. We used the other bathroom and the water in the shower was hot. Took time for all four of use to shower in one bathroom.

Spacious, quiet, good shampoo and conditioner, close to everything I want to go do

Perfect place to stay for a small family. Check-in was easy and our room was like a small studio apartment. Staff were also very accomodating bringing us a pack and play for our 7 month old.

Quiet rooms and comfortable size with living area and kitchen. Great for a multi-night stay or even just one. Large, rotating TV for viewing from couch or bed. Inner-spring beds were very comfortable.

The room was nice and clean, the bed was comfortable. The fridge in the room was very noisy though, so if you're a light sleeper like me, it will wake you up often.

Everything is so nice and staff is super friendly!

Very clean room. Hotel staff was very welcoming and helpful!

Very disappointing stay. The type of room that was booked and confirmed was not provided to us. Full size bed when a King was confirmed. No hot in the building water the first night of the stay. No pool or spa available the entire stay, shower barely worked in the the room as the diverter was so old an leaky it barely functioned. No Housekeeping available 1 of the 4 days booked, No breakfast service 1 of the 4 days booked. This Hotel did not hold up to what it advertised as amenities.

I've always had good experiences with this chain, however my most recent stay was less than great. Check-in is at 3. Me and my family tried to check in at 4:15 and I was told our room wasn't ready and to come back in an hour. Also there was no mention on the website of the fact that the pool was under construction and not usuable.

David was warm welcoming and so kind! Very helpful too.

Perfect place to stay for a small family. Check-in was easy and our room was like a small studio apartment. Staff were also very accomodating bringing us a pack and play for our 7 month old.

Front desk was awesome and she set the tone to a great experience

Residence Inn by Marriott in Billings, Montana was very nice, I stay here once a year when I visit my grandkids! Staff is great, breakfast is the best I have ever had at a hotel, room is a suite and very clean and well set up! Thank you for making my stay amazing! Bonnie C

On day one, I was impressed with the clean room, relative quiet, and good breakfasts... However, (and perhaps I failed to read a policy) but I stayed for 6 nights. Day 1, no need for cleaning. On night 3, I went to front desk to see why my room hadn't been cleaned. They said that because of COVID they only cleaned every 4 days. Day 4 passed and my room was still not cleaned. That evening I went to the front desk to inquire why my room had not been cleaned on this day, and they said that my reservation was marked with "Opt out" of room cleaning. On night 3 any possible marking of "opt out" on my reservation was not mentioned and frankly, I don't know how the "opt out" appeared on my reservation. The front desk asked, with a bit of snark (and let's keep in mind, I PAID for my 6 nights), if I wanted my room cleaned on day 5. I said that I would. Day 5 came, I got new bathroom towels and soaps, nothing else. Nothing was done to the bed, I couldn't tell if the sink or bathroom was cleaned, I didn't get a fresh kitchen towel and kitchen cloth, and my bathroom and kitchen garbage had not been emptied...in fact they were overflowing. The spare blanket was scratchy and smelled. I wonder if it was put in the closet each time without being cleaned after each new guest used it. The toilet ran intermittently even long after being flushed. Your hotel is saving money on cleaning staff without providing cleaning service...and using COVID as an excuse for lack of cleaning service.

Room was comfortable. Plenty of free parking. Basketball and pool were fun for my grandson. On our 3rd day we went to the pool but there were no pool towels. Went to the front desk and asked for towels. Desk agent said someone would bring them right over. So we went swimming. 45 minutes later, still no towels….we had to drip dry. Went back to the front desk and they shrugged and said they will call someone…too little, too late…. Very disappointing that the staff was not more responsive.

Overall clean and quite location

Wonderful service and great location!

Easy check in and the room was really great. It had a kitchen and we were able to walk to Walmart and got dinner. This was a stopover on a road trip but really enjoyed our stay.

This hotel is close to all the shopping and restaurants and Starbucks! It was easy to locate and a very short drive to a recognizable close by restaurant and brew pub for convenience. The property was nice and clean, the breakfast is hotel eggs, bacon, and bagels, muffins, cereal and juice only.

In a nice area of Billings, spacious room

Spacious, quiet, good shampoo and conditioner, close to everything I want to go do

Everything was very nice, comfortable, accommodating. The continental breakfast was delicious!!!!

Room was great, service was great, breakfast was good

Loved staying there. Everything was just fine but the second day breakfast almost nothing there. I guess someone forgot to show up for work!

Very disappointing stay. The type of room that was booked and confirmed was not provided to us. Full size bed when a King was confirmed. No hot in the building water the first night of the stay. No pool or spa available the entire stay, shower barely worked in the the room as the diverter was so old an leaky it barely functioned. No Housekeeping available 1 of the 4 days booked, No breakfast service 1 of the 4 days booked. This Hotel did not hold up to what it advertised as amenities.

Nice stay in Billings. Very nice rooms and pool area. Great breakfast. Poor wifi.

Stay has been great. The rooms are comfy and good size. Breakfast is wonderful. Great stay!

The breakfast was lukewarm. The heaters for the warming dishes must not have been working as everything was lukewarm. We didn't really notice it the first day as we were having breakfast earlier however, it was very apparent the next day. The shower in one of the bedrooms was not hot. We used the other bathroom and the water in the shower was hot. Took time for all four of use to shower in one bathroom.

This hotel is close to all the shopping and restaurants and Starbucks! It was easy to locate and a very short drive to a recognizable close by restaurant and brew pub for convenience. The property was nice and clean, the breakfast is hotel eggs, bacon, and bagels, muffins, cereal and juice only.

Residence Inn by Marriott in Billings, Montana was very nice, I stay here once a year when I visit my grandkids! Staff is great, breakfast is the best I have ever had at a hotel, room is a suite and very clean and well set up! Thank you for making my stay amazing! Bonnie C