Name: Grosvenor House, A JW Marriott Hotel
Address: 86-90 Park Lane, Londres, Angleterre, GB
Price range: 469 $US–1 323 $US per night
Rating: 8.45

Ce qu'en disent des voyageurs

Au JW Marriott Grosvenor House London, les voyageurs soulignent souvent un emplacement central à Mayfair et un personnel chaleureux et professionnel, avec notamment des appréciations pour le Salon Exécutif et les espaces communs grandioses. Certains signalent toutefois des délais à l'enregistrement et des problèmes d'entretien occasionnels.

Les chambres varient, allant de spacieuses et confortables à petites ou désuètes, avec quelques problèmes techniques et des nuisances sonores aux étages inférieurs. La propreté des chambres est généralement acceptable, mais plusieurs clients ont signalé des odeurs désagréables et de graves infestations de parasites dans les espaces événementiels ou les restaurants. Le petit-déjeuner et le service en chambre reçoivent des éloges, mais la variété du petit-déjeuner, son rapport qualité-prix et la clarté des inclusions peuvent être décevants. Attendez-vous à un séjour bien situé avec un service attentif, mais avec des chambres et un fonctionnement inégaux.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les espaces communs grandioses et le Salon Exécutif sont fréquemment salués. Certaines installations semblent datées et nécessitent un entretien, avec des signalements de problèmes de drainage, d'une panne de Wi-Fi et d'une grave infestation de parasites dans une salle d'événements.

Avis de voyageur à ce sujet

10

Scott

23 juin 2023

·

A séjourné 5 nuits

Beautiful facility! Great location! Spectacular Staff!!! We’ll be back!!! ❤️

10

said

29 mai 2025

·

A séjourné 4 nuits

Great location. Amazing service and helpful staff. The club lounge was a great addition to our trip. We will come back definitely next time we visit London

6

Soo

26 oct. 2024

·

A séjourné 7 nuits

Internet service went out just before the zoom meeting and it caused quite a trouble

4

Fengli

22 sept. 2024

·

A séjourné 2 nuits

Facility is aged and drainage very easy to get clogged. When dialing front desk for service help, either no answer, or respond very slowly. It is very noisy even after midnight, loud music playing and yelling by guests.

2

Daniel

27 sept. 2025

·

A séjourné 1 nuit

For one of Londons best hotels, they have a major rat problem. Attended an event in the huge hall downstairs, after dinner once the lights were on we saw at least a dozen rats running around darting under the tables where the table cloths meet the floor. I am glad we never saw them in the dark! I must add, I skipped breakfast!

8

Michael

13 sept. 2023

·

A séjourné 1 nuit

Inadequate wardrobe space in the bedroom. Good king sized bed. Public rooms were excellent.

8

Ziya

10 févr. 2023

·

A séjourné 2 nuits

Very good location, the hotel need a facelift though....

8

Israel

6 août 2025

·

A séjourné 1 nuit

We had a great overall experience at this hotel – the property is beautiful, the staff was friendly and professional, and the amenities were top-notch. It’s a place with a lot of potential for a perfect stay. However, the one issue we had was a pipe that ripped during our stay, which left the carpet in our room wet for nearly half of our visit. While maintenance did fix the problem, we were disappointed that there was no compensation or adjustment offered, especially considering the amount we paid for the room. It did affect our comfort and experience. Despite this, the hotel itself is very nice, and the staff really did their best to help. With a little more attention to guest recovery in situations like this, it would be a 5-star experience.

10

Sheldon Lloyd

28 févr. 2023

·

A séjourné 4 nuits

From the moment we walked in we knew this was going to be an exceptional experience. We arrived early in the morning from the United States and were offered breakfast in the lounge as well as a resting room while we waited for our room to be ready. Every person we encountered during our four-night stay could not have been nicer. The housekeeping staff, the doormen, the front desk staff, the concierge, the dining room staffs, everyone we encountered was friendly, kind, and knowledgeable. We had a fabulous time and hope to return soon. After a less than impressive stay four weeks ago at the Le Meridian on fifth avenue in New York City, this property restored my faith in Marriott properties. I

10

Michael

19 mai 2024

·

A séjourné 2 nuits

Great property in the heart of London. Close by to key sights and Michelin rated restaurants. The hotel itself is also top notch, starting with the Executive Lounge. Service was also great. Expensive relative to other options but if higher budget, it is worth the money for sure.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

La propreté des chambres est souvent bonne, mais des signalements de linge taché, d'odeurs persistantes dans les couloirs et les chambres, et de services de ménage limités apparaissent. Plusieurs clients ont également signalé la présence de parasites dans les espaces événementiels ou les restaurants.

Avis de voyageur à ce sujet

10

Celia

30 nov. 2024

·

A séjourné 5 nuits

I loved my stay in the hospital. Very pleasant. The staff was very attentive. Excellent facilities. The room was spacious, comfortable, clean, way more than I would expect for a 5-star hotel. Will definitely go there again.

6

Redferd

25 janv. 2024

·

A séjourné 1 nuit

On arriving we were very impressed with the hotel, staff and room. However the experience in the restaurant was not as expected. There was a mouse in the restaurant and we did inform staff but were told that it hadn’t been in the kitchen but the staff were unaware of it being in the restaurant. There was an apology but no offer of of a drink or discount for helping them locate the mouse. Just being assured it had not been in the kitchen when we alerted them to it. Also the breakfast was not part of the room rate, even coffee and orange juice was lot included. This was not made clear, we liked the al cater menu and don’t mind paying for that but the continental and coffee, juice should have been included in room price. The executive lounge was very good and recommend that part. Overall for the price of the room I have had better experience and wouldn’t recommend.

2

Daniel

27 sept. 2025

·

A séjourné 1 nuit

For one of Londons best hotels, they have a major rat problem. Attended an event in the huge hall downstairs, after dinner once the lights were on we saw at least a dozen rats running around darting under the tables where the table cloths meet the floor. I am glad we never saw them in the dark! I must add, I skipped breakfast!

6

Susan

13 juil. 2025

·

A séjourné 1 nuit

The sheets and quilt were not great quality for 1200 per night!!!!!

6

David

3 juin 2024

·

A séjourné 1 nuit

The rooms are clean and tidy, the hotel is lovely and the staff are very accommodating. However, with a 3pm check in, we didn't get a room until 4.30pm. The room (on the first floor) was incredible noisy all night, as the service road and delivery bays are directly underneath. We didn't sleep at all. Incredibly over priced, but then that's due to the location ! All in all not worth the money.

10

Adam

17 nov. 2025

·

A séjourné 1 nuit

Clean room, great service all round. Especially Jacob at the JW steakhouse bar and Ellie checking out. Was able to check in early as well which was amazing!

8

Israel

6 août 2025

·

A séjourné 1 nuit

We had a great overall experience at this hotel – the property is beautiful, the staff was friendly and professional, and the amenities were top-notch. It’s a place with a lot of potential for a perfect stay. However, the one issue we had was a pipe that ripped during our stay, which left the carpet in our room wet for nearly half of our visit. While maintenance did fix the problem, we were disappointed that there was no compensation or adjustment offered, especially considering the amount we paid for the room. It did affect our comfort and experience. Despite this, the hotel itself is very nice, and the staff really did their best to help. With a little more attention to guest recovery in situations like this, it would be a 5-star experience.

8

Caroll

6 sept. 2023

·

A séjourné 3 nuits

Overpriced. The hotel smelled weird in the halls and rooms. The pillows were to thin. It's good location but in general I expected more

4

Atul

6 juil. 2023

·

A séjourné 5 nuits

For a JW Marriot property, I expect very high quality given outrageous prices, but the JW in London seemed old out of date and it smelled bad. The room cleaning was limited to fresh towels no vac as far I could tell. I was told check-in was a 3PM but when I arrived at:4:30 I was told I had to wait two hours and that they would call me on my cell but no one called when the room was ready

4

Dana

14 mars 2024

·

A séjourné 1 nuit

stain on sheets, no compensation, just offered an apology. Nice hotel however the cleanliness is very poor.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les expériences varient : certaines chambres sont spacieuses et confortables, tandis que d'autres semblent petites ou désuètes. Des nuisances sonores aux étages inférieurs et des problèmes occasionnels de télévision/téléphone ou de Wi-Fi sont mentionnés.

Avis de voyageur à ce sujet

6

Daniel

24 sept. 2024

·

A séjourné 1 nuit

The check in process took quite a while and the poor gentleman did not explain why. He just kept disappearing. Breakfast in the room was awful. There is no other way to describe it and we paid £100 for it on top of the £700 + room fee. The room is corporate comfortable, not particularly stylish for the 5 stars but also understand the conference facilities make it corporate The young lady that left the breakfast giggled as she was in the room walking away toward the door. It made us feel very uncomfortable. We would not stay here again. It was not worth the money and the service was poor. The hotel was convenient but given that the hotel awards were taking place you would have expected better management of hoteliers and restauranteurs. The lady checking us out was lovely and much more efficient and warm.

10

Celia

30 nov. 2024

·

A séjourné 5 nuits

I loved my stay in the hospital. Very pleasant. The staff was very attentive. Excellent facilities. The room was spacious, comfortable, clean, way more than I would expect for a 5-star hotel. Will definitely go there again.

6

Soo

26 oct. 2024

·

A séjourné 7 nuits

Internet service went out just before the zoom meeting and it caused quite a trouble

6

Elizabeth

14 oct. 2023

·

A séjourné 5 nuits

Rooms could use a new revamp, old curtains and poor air circulation

6

Vanessa

5 janv. 2025

·

A séjourné 1 nuit

Very dull room, with old fashioned furnishings feeling more like 3 or 4 star. Hard bed, cold marble floor in bathroom (no underfloor heating) towels covered heated towel rail so essentially bathroom not heated. Couldn’t connect tv/device. On the plus side, fabulous breakfast.

4

Fengli

22 sept. 2024

·

A séjourné 2 nuits

Facility is aged and drainage very easy to get clogged. When dialing front desk for service help, either no answer, or respond very slowly. It is very noisy even after midnight, loud music playing and yelling by guests.

10

Krista

28 mai 2024

·

A séjourné 2 nuits

Wonderful stay! Great location close to shopping, restaurants, and the underground. The staff was absolutely warm and welcoming. Room was big with adequate counter space . I can’t wait to go back!

6

David

3 juin 2024

·

A séjourné 1 nuit

The rooms are clean and tidy, the hotel is lovely and the staff are very accommodating. However, with a 3pm check in, we didn't get a room until 4.30pm. The room (on the first floor) was incredible noisy all night, as the service road and delivery bays are directly underneath. We didn't sleep at all. Incredibly over priced, but then that's due to the location ! All in all not worth the money.

10

Dan

12 juin 2025

·

A séjourné 1 nuit

The room was a bit small for the price, but very nice.

2

Lloyd

2 janv. 2025

·

A séjourné 2 nuits

We booked the hotel 4 months in advance as we have a small child so we booked a 50m2 room upon arrival we was allocated a smaller room than we booked and paid for back in August the room had a service elevator taking up half of it making the whole experience not as we booked.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est largement décrit comme chaleureux, attentif et professionnel. Cependant, des problèmes récurrents incluent des enregistrements longs ou désorganisés, un suivi incohérent et une capacité limitée à résoudre les problèmes dans certains cas.

Avis de voyageur à ce sujet

10

said

29 mai 2025

·

A séjourné 4 nuits

Great location. Amazing service and helpful staff. The club lounge was a great addition to our trip. We will come back definitely next time we visit London

8

Antonia

21 mai 2024

·

A séjourné 6 nuits

Staff did follow up when there was an issue.

4

Simon

1 févr. 2025

·

A séjourné 1 nuit

We have stopped so many times, however recently things have been far less pleasurable. At Christmas, front of house service was poor. This time we were let down by a ‘policy’ (I quote the hotel) whereby if you have incurred cost over night in excess of your deposit you are barred from returning to your room when you temporarily leave the next morning for breakfast. We went for breakfast with our 5 week old baby and were locked out our room on return leaving us unable to access our child’s milk/bottles etc. Usually, you would expect a helpful response - a message on the tv perhaps asking to settle up the £99, or a nice call, however the exceptionally smug and unhelpful ‘front desk manager’ made sure his feelings were known. Having spent so much time here over the years, recent experiences with the front desk management have been poor. If you genuinely want a repeat business experience I would advise caution.

8

ferda

16 nov. 2023

·

A séjourné 4 nuits

Overall, we had a fine stay. There were a few flaws. One is we were told at the checkin that they would call us when the room was ready, but they didn’t. Second, again at the checkin, we were not told that because we booked executive room, we could use the executive lounge for services like breakfast and afternoon services. Later we were credited to compensate the one day we missed these services. Other than these, the room was spacious, hotel was conveniently located, and team was generally friendly.

2

Lakshmi

31 mars 2025

·

A séjourné 1 nuit

Very very bad customer service and zero service recovery. Won’t ever stay here again

6

Lakshmi

26 mars 2025

·

A séjourné 5 nuits

The booking and check in process were disappointing. Our fully paid for room was cancelled hours before we arrived and it took them close to 2 hours to give us a room - 2 hours after the check in time of 3 pm The TV and phone in the room didn’t work

10

Adam

17 nov. 2025

·

A séjourné 1 nuit

Clean room, great service all round. Especially Jacob at the JW steakhouse bar and Ellie checking out. Was able to check in early as well which was amazing!

10

jasvir

11 juil. 2025

·

A séjourné 4 nuits

We had an issue on arrival but was taken care of by the floor manager Will in minutes and in a professional manner … excellent staff and amazing service highly recommend this property

10

Diana

4 juil. 2025

·

A séjourné 6 nuits

Wonderful hotel! Very attentive staff that provide outstanding service. Can’t wait to come back

4

Atul

6 juil. 2023

·

A séjourné 5 nuits

For a JW Marriot property, I expect very high quality given outrageous prices, but the JW in London seemed old out of date and it smelled bad. The room cleaning was limited to fresh towels no vac as far I could tell. I was told check-in was a 3PM but when I arrived at:4:30 I was told I had to wait two hours and that they would call me on my cell but no one called when the room was ready

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

L'emplacement à Mayfair est central et pratique pour le shopping, les restaurants et les transports. Des nuisances sonores occasionnelles provenant d'événements à proximité ou des voies de service affectent certaines chambres.

Avis de voyageur à ce sujet

10

Scott

23 juin 2023

·

A séjourné 5 nuits

Beautiful facility! Great location! Spectacular Staff!!! We’ll be back!!! ❤️

10

Michael

28 juin 2025

·

A séjourné 1 nuit

Load music due to concert in Hyde Park till after 10pm were not warned about this when booking

10

Gregory

23 avr. 2025

·

A séjourné 3 nuits

Location in Mayfair and great staff

10

Krista

28 mai 2024

·

A séjourné 2 nuits

Wonderful stay! Great location close to shopping, restaurants, and the underground. The staff was absolutely warm and welcoming. Room was big with adequate counter space . I can’t wait to go back!

10

Jorge

24 mai 2024

·

A séjourné 3 nuits

Great location

8

feroz

21 nov. 2023

·

A séjourné 1 nuit

CLOSE TO AMENINITIES AND RESTAURBNTS

10

Robert

14 janv. 2024

·

A séjourné 1 nuit

Met up with friends here for a night out. Lovely hotel in a great location. Been here a number of times now. Highly recommend

10

Michael

19 mai 2024

·

A séjourné 2 nuits

Great property in the heart of London. Close by to key sights and Michelin rated restaurants. The hotel itself is also top notch, starting with the Executive Lounge. Service was also great. Expensive relative to other options but if higher budget, it is worth the money for sure.

10

Rizwan

21 mai 2025

·

A séjourné 6 nuits

JW Marriott Grosvenor House London is located in central London with an excellent location. Both the hotel and the service were phenomenal.

10

Teguh

24 sept. 2024

·

A séjourné 4 nuits

Good hotel on the skirt of Mayfair, require a bit of walking to the center of the action.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner et le service en chambre reçoivent des éloges, et le bar JW Steakhouse est mentionné. Les préoccupations incluent une variété de petit-déjeuner limitée, une mauvaise qualité/un mauvais rapport qualité-prix du petit-déjeuner en chambre, des inclusions peu claires et la présence signalée d'une souris/d'un rat dans les espaces de restauration.

Avis de voyageur à ce sujet

6

Daniel

24 sept. 2024

·

A séjourné 1 nuit

The check in process took quite a while and the poor gentleman did not explain why. He just kept disappearing. Breakfast in the room was awful. There is no other way to describe it and we paid £100 for it on top of the £700 + room fee. The room is corporate comfortable, not particularly stylish for the 5 stars but also understand the conference facilities make it corporate The young lady that left the breakfast giggled as she was in the room walking away toward the door. It made us feel very uncomfortable. We would not stay here again. It was not worth the money and the service was poor. The hotel was convenient but given that the hotel awards were taking place you would have expected better management of hoteliers and restauranteurs. The lady checking us out was lovely and much more efficient and warm.

6

Redferd

25 janv. 2024

·

A séjourné 1 nuit

On arriving we were very impressed with the hotel, staff and room. However the experience in the restaurant was not as expected. There was a mouse in the restaurant and we did inform staff but were told that it hadn’t been in the kitchen but the staff were unaware of it being in the restaurant. There was an apology but no offer of of a drink or discount for helping them locate the mouse. Just being assured it had not been in the kitchen when we alerted them to it. Also the breakfast was not part of the room rate, even coffee and orange juice was lot included. This was not made clear, we liked the al cater menu and don’t mind paying for that but the continental and coffee, juice should have been included in room price. The executive lounge was very good and recommend that part. Overall for the price of the room I have had better experience and wouldn’t recommend.

10

jayne

9 févr. 2024

·

A séjourné 1 nuit

It was amazing as always ! I was asked before the trip if it was any celebration and said was for my 65th birthday. We were upgraded to a lovely suite and when returned later in the day found we had been gifted a lovely chocolate Grover dog shaped cake with a card wishing me a happy birthday. The executive room for breakfast as always was good and enjoyed a chilled evening with complimentary wine! Already planning when to return for our next trip

6

Vanessa

5 janv. 2025

·

A séjourné 1 nuit

Very dull room, with old fashioned furnishings feeling more like 3 or 4 star. Hard bed, cold marble floor in bathroom (no underfloor heating) towels covered heated towel rail so essentially bathroom not heated. Couldn’t connect tv/device. On the plus side, fabulous breakfast.

8

Ellin

9 août 2023

·

A séjourné 5 nuits

Maitre’d in the restaurant lounge was spectacular. He accommodates every request. Very professional.

2

Daniel

27 sept. 2025

·

A séjourné 1 nuit

For one of Londons best hotels, they have a major rat problem. Attended an event in the huge hall downstairs, after dinner once the lights were on we saw at least a dozen rats running around darting under the tables where the table cloths meet the floor. I am glad we never saw them in the dark! I must add, I skipped breakfast!

10

Adam

17 nov. 2025

·

A séjourné 1 nuit

Clean room, great service all round. Especially Jacob at the JW steakhouse bar and Ellie checking out. Was able to check in early as well which was amazing!

8

Rose

18 déc. 2024

·

A séjourné 1 nuit

Loved the hotel. Breakfast wasn’t much choice though

10

justin

7 juil. 2023

·

A séjourné 1 nuit

Amazing stay at The Marriott, staff helpful and friendly, great location, excellent rooms and room service

10

Eugenio

25 févr. 2024

·

A séjourné 3 nuits

Excellent staff, service, food and very comfortable.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	408 $US
février	436 $US
mars	433 $US
avril	501 $US
mai	495 $US
juin	680 $US
juillet	869 $US
août	609 $US
septembre	639 $US
octobre	653 $US
novembre	611 $US
décembre	749 $US

di	lu	ma	me	je	ve	sa
1 $510	2 $577	3 $1 038	4 $640	5 $511	6 $469	7 $545
8 $577	9 $534	10 $650	11 $545	12 $549	13 $542	14 $573
15 $550	16 $574	17 $574	18 $600	19 $621	20 $758	21 $586
22 $489	23 $565	24 $780	25 $779	26 $779	27 $781	28 $1 075
29 $779	30 $779

Grosvenor House, A JW Marriott Hotel

Prix pour Grosvenor House, A JW Marriott Hotel

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Supérieure, 2 lits une place

Chambre Familiale, 2 lits doubles

Chambre Deluxe, 1 grand lit

Chambre Supérieure, 1 très grand lit

Suite Deluxe, 1 chambre

Chambre Exécutive, 1 très grand lit

Suite Exécutive, 1 très grand lit, vue parc

Suite Exécutive, 1 chambre

Suite Premium, 1 très grand lit, vue parc

Suite Royale, 1 chambre

Suite Supérieure, 1 chambre

Avis des voyageurs sur Grosvenor House, A JW Marriott Hotel

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $801	21 $744	22 $636	23 $631	24 $612
25 $586	26 $1 323	27 $577	28 $571	29 $586	30 $545	31 $567