Burgundy Inn & Suites

Well the hotel had hot water, comfortable bed...not so good breakfast...but inexpensive stay....but if you have pets thats where they get you...40.00 per animal...and also a so called pet deposit that i will most likely never get....but they do have a dog fence

It is definitely dated inside and it looks like they are putting some newer furniture in the rooms, but the bed is really hard and uncomfortable, stains on the bedding and the bath towels are super small. Seems like they are struggling, but the customer service was good. The breakfast is cereal or waffles and coffee or they have some milk.

Towels were filthy and stained, room had not been properly cleaned, bathroom doorknob was smashed/broken and bathroom fan made loud grinding noise for a few seconds and then died. Overall it was a very poor experience.

Clean and obviously being upgraded . Just a quick stop over for us. Perfect for us.

Dirt in the corners, microwave still had spaghetti in it, food under the bed, mattress was rock hard, breakfast was coffee and cold cereal. Woodys,restaurant down the road was excellent.

Stained bedspread and towels.

The room I was in had been recently renovated, so everything looked new and clean.

Room was clean. Light filtered in at the bottom of blinds. A bit annoying.

This hotel is very dirty. Sheets were stained, room not vacuumed, no soap. Very lacking. We were there with a group and we had the "good room." Staff was rude and not willing to help. Definitely will not be back!

When we arrived in our room, there was only one towel, no wash cloths. We had to go down to the front desk to get them. The toilet paper was nearly empty, front desk again. No coffee or creamers or sweeteners in the room coffee bar, went without. No glasses on the sink, went out and bought some. Only one shampoo and conditioner. The towels and wash cloths were stained. The bed was too hard for my bad back. The tub was very slick my wife fell and could not get up, I had to help her. I slept in a chair. No breakfast service. I saw many torn window screens, one window had a beer cardboard box flattened over the torn screen by a customer. Refrigerator was very noisy.

The room smelled musty, but the bed and the bed were comfortable. The shower head and curtain were old and grungy, but the water was hot and the water pressure was decent. Breakfast was just cereals and waffles. The property looks worse on the outside. The woman at the front desk was nice.

It is definitely dated inside and it looks like they are putting some newer furniture in the rooms, but the bed is really hard and uncomfortable, stains on the bedding and the bath towels are super small. Seems like they are struggling, but the customer service was good. The breakfast is cereal or waffles and coffee or they have some milk.

1st room I was given reeked of smoke (a non-smoking sign was not in hallway, just that it was an accessible room). Was then given another room that did have the non-smoking designation. When I turned on the AC the room then started to smell of cigarette smoke. I checked to see if someone was smoking outside of room (on ground floor) but no one outside. Eventually I ended up turning unit off & turned on bathroom exhaust. In the morning when I went to speak to an employee about the room there was no one in the office area. That evening upon returning to the hotel the woman who checked us in was again at the desk. I showed her the photos of the missing smoke alarm cover & the disintegrating lampshade she told me someone must have stolen the cover & she’d remark that I reported the damaged lampshade so I wouldn’t be charged! The top sheet of the bed was close to be being considered a sheer curtain it was so thin. The one & only ‘soap’ in the bathroom was a dinky 2”x1” thin sliver. I’ve never seen a hand soap that small in a hotel room before, besides not a bigger one for use in shower/tub. We stayed here last Fall for ISU’s Family Weekend & had a very good experience so that’s why we booked here this year. Staircases we’re blocked by construction materials, furniture was in hallways. The AC unit in other family member’s room was missing the metal cover & all wiring, etc completely exposed. Very disappointed, will not stay here again. Take this hotel off of Hotels.com

It would nice to add some options to breakfast beside the waffle. It would also be nice to space guests out since the place was not full. We could hear the people in room next door. Very nice staff though!

Okay for the price. AC unit noisy. Continental breakfast not worth the trouble.

The hotel was rundown, building code violations everywhere. Rooms smelled like smoke or urine. Boxes, plastic wrapping, trim and broken doors in the hallway or under the stairs. Our room was missing the air-conditioning cover, another party with us wires exposed smoke detector missing. Had to re boot and set the cable box 2x. El Paso is a quaint little town but will not return to this hotel

Air conditioning did not work. Had to move to another room. Hard beds. Ran out of toilet paper - no extra one in room 😞

Bed was horribly hard. Like sleeping on concrete.

The beds were hard,

The room smelled musty, but the bed and the bed were comfortable. The shower head and curtain were old and grungy, but the water was hot and the water pressure was decent. Breakfast was just cereals and waffles. The property looks worse on the outside. The woman at the front desk was nice.

fair room, fair price, TV didn't not work.

I booked a room on Expedia at this property. When I arrived, the front desk told me there are no rooms and asked how Expedia could rent a room that does not exist. I left the property and asked for a refund through the Expedia app. The property and Expedia told me there is nothing they can do since I cancelled the room. I did not cancel, the property did and Expedia did not honor their booking. Two weeks have passed with no refund.

No body soap in the room, room smelled of smoke badly, no pillowcases on pillows that were completely yellow stained, a person outside the entrance by dumpster grilling on a grill sitting on the ground , either high or intoxicated yelling at quest and wouldnt leave them alone, terrible place, paid for room in advance on expedia and still charged a $50 deposit that has not been returned yet after 5 days

Got to meet the owner with excellent customer service. Hes been doing a great job updating the place!

Stayed 3 days, my room was never cleaned. I had to empty my own trash and had to ask for clean towels. Women at front desk was very rude. Will never stay here again.

I stayed here for a festival. lack of places to charge devices. the hotels main line phone for all rooms was not connected to anything. the staff made me seem like it was a chore for them to do anything i asked. room cards were shut off everyday.

I guess ok for the money but frig was dirty and no cups--I went down to the breakfast area to get some to use in our room. I couldn't figure out how to connect to the Wifi but the front desk man was very helpful.

Owner is very friendly. Rooms were clean and comfortable. Breakfast was a little less than we've had at other hotels - waffles and cereal - but it was nice enough. If I had the opportunity to stay here again, I'd like to check out the antique store on the other side of their parking lot.

Stayed in this hotel four times within the past two months. Numerous small issues will ensure that I will not be staying there again, I accidently left a clothing item in the room. When I checked with the hotel to see if it was in their lost and found I was told nothing was turned in and then proceeded to get a lecture on checking the room for personal items before leaving. Lamp had a burned out bulb. Only one package of coffee instead of two. Refrigerator didn't work. Trim by the door lock was broke. Desk clerk extremely hard to communicate with. I'm not picky, but all of this was too much.

The Female at the front desk was very rude. They're was not a manger Avaible until the next morning. The problem was now. they wanted to charge us more money for 1 more person. Reservations got all messed up I had it for Saturday instead of Friday canceled that and got Friday night but only 1 person in the room and wanted to charge more for another person. Which is bull. I asked for a refund and they have not done that. They also canceled are reservation because of all they could not help correctly then..

Highly recommended. Super smooth check in.

Quick stop off the interstate for an overnight. Easily accessible. Hotel was older, lighting was really dim, but maybe that’s a good thing so we couldn’t see how dingy it was. Beds were comfortable though. Perfectly fine for us to catch a few winks at and then leave early morning.

The hotel was rundown, building code violations everywhere. Rooms smelled like smoke or urine. Boxes, plastic wrapping, trim and broken doors in the hallway or under the stairs. Our room was missing the air-conditioning cover, another party with us wires exposed smoke detector missing. Had to re boot and set the cable box 2x. El Paso is a quaint little town but will not return to this hotel

Owner is very friendly. Rooms were clean and comfortable. Breakfast was a little less than we've had at other hotels - waffles and cereal - but it was nice enough. If I had the opportunity to stay here again, I'd like to check out the antique store on the other side of their parking lot.

Conveniently located next to the highway. Breakfasts are cereals, orange juice, and coffee.

Attending a funeral. It was closest place to the church.

Quiet area, comfortable room.

Easy to the freeway, quiet and the price was right

It is definitely dated inside and it looks like they are putting some newer furniture in the rooms, but the bed is really hard and uncomfortable, stains on the bedding and the bath towels are super small. Seems like they are struggling, but the customer service was good. The breakfast is cereal or waffles and coffee or they have some milk.

Had a small bottle of hair conditioner but no shampoo. Breakfast had cold cereal and make your own waffles and that was it. Towels were clean but stained.

Okay for the price. AC unit noisy. Continental breakfast not worth the trouble.

Nothing for breakfast unless you wanted cereal. No fresh fruit, muffins…etc. no waffles… the waffle machine was broken. Coffee wasn’t hot just warm

Room nice. But they state breakfast. All that was there was cereal and warm coffee

AC did NOT work! ONLY breakfast option was cold cereal! Coffee was full of sludge- undrinkable!

Owner is very friendly. Rooms were clean and comfortable. Breakfast was a little less than we've had at other hotels - waffles and cereal - but it was nice enough. If I had the opportunity to stay here again, I'd like to check out the antique store on the other side of their parking lot.

Misleading breakfast.

No ice bucket in room, and only 1/2 roll of toilet paper. Property not very clean. Breakfast was only cereal and waffle (which waffle mix was empty) with half jug of apple juice.

The room smelled musty, but the bed and the bed were comfortable. The shower head and curtain were old and grungy, but the water was hot and the water pressure was decent. Breakfast was just cereals and waffles. The property looks worse on the outside. The woman at the front desk was nice.