Ramada Encore by Wyndham Ambala GT Road

I was very surprised as this hotel far exceeded my expectations being a smaller city I was expecting the worst. Even though pics are digital on the website the rooms are exactly like that. Clean updated and staff is very friendly. I accidentally broke two mugs in the room while there but they were very professional about it and didn’t charge me. I will definitely come back again to this hotel if I come back to Ambala.

staff failed to offer a welcome drink at check the staff were not wearing their name badges at reception and some in the restaurant. the hotel has a very stringent policy on towels and toilet if we require additional towels etc there should be no quibble. The housekeeping was ok . The buffet breakfast was cooked to a very good standard as was the food we ordered in room service . Punit provided a great service in the restaurant Service with a smile . The rest of the staff gave the impression that they did not want to be there . More interested in google reviews . On the last night we decided to eat in the restaurant and this was so disappointing. The manager Mr Naresh failed to write down our order and got the order wrong . We had to endure a 30 min wait for the correct order. and it did not any soft drinks other than coke . It failed here. We saw him pacing up and down the Resturant but he failed to apologise and no other managers apologised . Very arrogant . Very rude young porter with a steely stare who wanted a tip ! Ramada do a mystery shop here please . customer service training . Hiring process ?

Booked in here last minute after a disappointing experience at another nearby hotel It was like walking into heaven Thank you

Untrained staff - uncourteous - service though was prompt - they could not fix an issue i had and offered to change the room, which doenst make sens in midnight.