Quality Inn & Suites Goodyear - Phoenix West

The room is half remodeled. The bathroom is done, but bedroom needs to be updated to match the bathroom. The bed is comfortable. The Jacuzzi & pool NEED work. The jets in Jacuzzi didn't work at all & had dirty/sand at the bottom. The pool filters didn't work at all. App won't let me post pics

Yes, the gym was good. Staff great, parking solid

The staff was awesome. The property was as expected from the photos. The only problem was the bar and pool were both closed and we had picked this hotel for the purpose of utilizing both. Had I been informed while booking, or with an email prior to the trip, we could have been prepared without the disappointment.

Pluses- room was clean and location was convenient to Goodyear ballpark. Pool was dirty and unusable. Loud highway noise. Breakfast was blah and had news on TV blaring. Workout room was tiny and cable machine broken. Very run down hotel. Hotel bar was closed early on a Saturday night.

The employees were great. The room was nice, everything worked and was clean. (may think about getting your own toilet paper though, theirs is pretty rough. Lol) it was nice having the sports bar connected to the hotel to be able to just walk down to have a few drinks and watch a game. The only issue I had was the pool. Would be nice to have when it's over 100°, but it was pretty dirty and I didn't really want to get in not knowing what I might be stepping on. I would still stay here again, and just hope that they clean their pool next time.

Disappointed that the Pool was green and is one reason I got a room! To use the pool and enjoy the stay, Secondly the bed was so lumpy and once you lay on it it sinks in the middle.

Clean, quick check in, nearby Walmart and restaurants. Heat Semi Truck parking! Quiet rooms.

Exercise equipment was in very poor condition The room had a bad odor

The pool is very large and the facility is clean and staff is friendly.

Pool was filthy, breakfast ran out of sausage in a 1/2 hour so people weren’t getting any and they wouldn’t make any more. Rooms were clean not bad for the price.

I got bed bugs

Our room smelled like mildew, the toilet was not cleaned. Our sheets were not changed before arrival (crumbs and hair stuck to the sheets). Continental breakfast was extremely limited.

There was mold in the shower. The couch they had in there was dirty. It smelled. The good thing we only needed the room for the night

The staff were friendly, especially the employees working the breakfast room! That staff kept the dining room very clean and organized with a good selection for food/drinks. However, the room was dirty, our fridge was broken and the tv would not work due to damaged cable.

First Room had what looked like ash stains on the bedding. Second room had hairs in the bedding, hair in the tub and piss stains on the toilet. Surfaces were not cleaned there were caked on substances that you could not see but feel. Staff at front desk were polite and civil and said unclean rooms were not normal. Did not have another room on the 1st floor, so I bought cleaning supplies and cleaned the room and got new bedding that I put on the bed. The coffee maker also did not work and spit coffee grounds all over when I tried to use it. Ended up walking to the front desk to get hot water for tea. Unlikely to stay at a Quality Inn again. Very Disappointed.

I usually don’t write reviews however, my honest experience needs to be heard in hopes it will help the next family that is interested in this hotel. I booked a 2 night stay hoping for a great time but this hotel was unacceptable! As we entered our room there was a musty, dog odor, the bathroom was dirty, there was dog paw prints on the headboard and the bedsheets had dog hair in them. I called to the front desk to ask if the sheets could be changed and the room to be cleaned and was told there was no housekeeping on site. I was told I could pick up new sheets and cleaning supplies to clean my room or change rooms. Anticipating the next room would be a better experience, I was wrong. The bathroom was again dirty and my daughter’s feet were BLACK from walking around the room for less than 5 minutes. I went to the front desk and on my way I saw a Mother and her son walking with a bag of linen. I asked if they had extra linens and the mother explained that her room was dirty as well. The front desk attendant offered a third room to me however, it would only have 1 queen bed (knowing I had 2 adults and 2 children on my reservation) I explained that 1 queen bed wouldn’t work for me and I requested a refund. I was told no refund would be issued. Unfortunately, I had to move to a different hotel but thankfully our next hotel was very clean!

The floor in our room was so dirty that our feet became black and sticky from walking on it.

There was trash outside my room and it wasn't swept up or moved all weekend. It looked like someone had swept a room and just swept it outside and left it there. The floor looked clean but it was really dirty when I was walking around with just my socks on.

The mattress in room 181 needs to be lit on fire. Literally the most broken down and uncomfortable bed I’ve ever slept in and am absolutely furious at the cost of the room for such a horrible nights sleep. The hotel is obviously old, and much more so than the pictures let on. Still, I didn’t have high expectations, but the floor was so dirty that the bottoms of my feet were black from walking around after a shower.

We got there and the bathroom was not cleaned. There was debris and hair on the floor. The tub was not cleaned. We called the front desk and they did send housekeeping to come clean it.

The pictures look better then what the actual rooms look like. The front service was great, the AC in the room was very loud it kept us up all night. We left to ealier to know how the continental breakfast was like. Overall it was good for the price

Room not clean freeway noise . Asked for quieter room . Not willing to accommodate . Not worth the price I paid for .

Nice hotel, good staff, clean - but I didn't sleep much. The old air conditioner in my room was right next to my bed (only one bed in the room and a couch) was very loud, enough to wake me up several times when it went into the cooling cycle, which I likened to a jet plane warming up.

Room was clean and comfortable. Bed was firm but not ridiculously so. Pretty standard hotel bed. Breakfast was decent. Gym was teeny tiny. Didn’t try the pool but looked clean. Quiet and everyone was friendly. TV was very small.

Very friendly and helpful staff. Room was a little larger size which was nice. Very quiet . The bed and pillows were comfortable. Bathtub drain was very slow. It is always disappointing when that happens. Breakfast was average. Overall a bit over priced. I would stay again if it was a lower price.

I was very impressed with all the amenities on the property! They served breakfast and even had a fridge and microwave in the room. They’ve done a good job of remodeling the rooms. One of the comfiest beds i have slept in in a hotel

Decent place to stay when you are on a budget . Bed was broken on one corner and the curtains wouldn’t cover the window completely . Minor details in the room finish but what do you expect for the price . Bonus tons of places to eat and shop within walking and driving distance .

Convenient location for a stop and continuation of a journey. The room was spacious and comfortable.

Clean room for a great price. Did not like how early morning you can hear every truck coming and going in parking lot, very thin walls and windows

A lot of freeway noise. Promised a room with king bed and sofa, but no sofa. Really liked refrig size (bigger than typical hotel size) and appreciated the microwave and safe. The hotel shows its age (old).

The staff was very friendly and helpful.

Check in was a breeze and she was very pleasant. Check out was an inconvenient. No ability to do it from TV. Called front desk and she immediately put me on hold. I waited about 5-6 mins. Whole time I was hearing rustling in the background so I wasn’t sure what she was doing. This was another girl not the one that checked me in as I can tell from the voice. Finally when she got back on the phone I asked if she could check me out or I needed to go to front desk? She said she could do it over the phone and apologized about the wait.

Great service from all

From the moment I arrived, the staff made me feel at home. The check-in was smooth, the room was spotless, and the bed was incredibly comfortable. I’ll definitely be coming back

The staff at the front desk was helpful, knowledgeable, and thoughtful. Made all the difference. I would stay here again.

Love the staff, they were very welcoming and friendly. Room was well stock and clean

I arrived after 2am and they said check in had passed and left me and my children cold in the street with nowhere to sleep. It was unbelievable and I had to stay at a nearby property and fight for a refund. Just a total disaster. Stay at the holiday inn nearby…

This hotel is fine for 1 night...maybe. The staff are not friendly and I had to call the front desk, let it ring until something or someone hung up on me, four times before someone picked up (who was very annoyed) just so I could get some extra towels. They had 2 in the room for 3 people so we clearly needed more. Door was falling off the hinges in the bathroom. There are huge gaps under the front door that let in noise and let out cold air which made it impossible for our AC to keep up. During the night, there was a HUGE gathering of people that stayed in the courtyard (right outside our window) that were up till after 3am! Loud, music, drinking, and of course, no one answered the phone for my complaints. The pool was green and warm as pee. There were glass bottles everywhere. Breakfast staff were friendly, but then had a confrontation and started yelling at a guest in front of everyone so very awkward. The only thing that was good was the bar and the bartender. She was friendly and the drinks were good. Its a shame its only open till 9p though and they only have one bartender total so if she doesn't work, its not open. Look, I'm all for cheap stays and budget friendly places, but this place needs a MAJOR overhaul with their staff and maintenance and security.

Professional and helpful counter staff….clean and quiet room.

The staff were so kind and helpful. I will definitely stay here again!

Close to freeways and shopping

It was fine. The area around it is a little rough, but that's beyond the control of the Hotel staff

I liked the value. The property is appropriately renovated to be competitive with newer facilities. The price is right. Walkable to local restaurants. Easy parking for drop-off and pick-up.

Property was easy to navigate and plenty of food options in the area

Very nice! Lots of close restaurants and stores!

We came for the Nascar races. Checking in was amazing. Yonna was very nice and extremely helpful. We got there in the evening and she was in good spirits. Smiled, was friendly. Had lots of information and answered all our questions. The lobby was clean and smelled good. The location was excellent! Close to so many things to do and places to eat. There is a sports bar connected so you don’t have to drive anywhere if you want a drink a bit. The bartender Crystal [I believe} is very nice and friendly. She gave us a lighter cuz we forgot ours. We were pretty happy during our stay.

Close to Goodyear Ballpark which was our main reason for staying there. Not on the pickup list for day trips to Sedona or Grand Canyon so we had to get an Uber to go get picked up. Restaurant minutes walk from motel was really convenient

Clean, quick check in, nearby Walmart and restaurants. Heat Semi Truck parking! Quiet rooms.

I liked it was close to freeway and los of places to eat.

Location is great. Parking was right by our room which was nice. Comfy beds.

Not good quality of breakfast meals, no banana for cold cereal and not crazy about fast food biscuit with bacon/egg in the refrigerator. Otherwise is fine. Thx...

Hotel was average and VERY over priced for the overall quality of the accommodations. The website says, hot breakfast is served. Not true- unless the waffle maker is considered the hot breakfast.

Breakfast was blah and hotel was too overpriced!

Pluses- room was clean and location was convenient to Goodyear ballpark. Pool was dirty and unusable. Loud highway noise. Breakfast was blah and had news on TV blaring. Workout room was tiny and cable machine broken. Very run down hotel. Hotel bar was closed early on a Saturday night.

Breakfast was ok

Staff was great.!!. Breakfast was great!! .. Theres a nice pool area and large grassy court yard to relax in...!

The lady who works the breakfast was AMAZING!! She is the type of staff every place needs.

Clean room, friendly staff. Breakfast was good but no real variety. Good for a grab and go type type of breakfast.

The breakfast wasn't good.

The breakfast attendant was super friendly. She took care of every guest. She kept the breakfast area clean and helped me with making my waffle