Holiday Inn Express & Suites Detroit - Farmington Hills by IHG

Hotel correcto

The property was passable. It seems like an older location which would use a love. Worn carpet in the room, a musty smell in the hallway. A lot of the cleanliness issues in the public areas stemmed from trash piled up by the doors, inside and out, which made you feel like it was a low-budget roadway motel, not what you would expect from Holiday Inn. The biggest issue was that I checked in on Friday, I was out all day Saturday, and when I got back to the room after 5 pm, there had been no service, the bed had not been made, the trash had not been picked up, no clean towels, coffee had not been restocked, just the way I left it. I went to the Front Desk to confirm I had indicated no service for that day and to check, because I know some hotels have started skipping service on multiday visits unless you ask. After checking the Froct desk indicated that the room had just been skipped and offered to send someone. It was late, I was tired after a long day, I had a clean towel, I said I was fine for now, but I just wanted some additional coffee pods. They handed them over, and I went back to the room. About an hour and a half later, there was a knock on my door, housekeeping offering me towels, trash pickup, and everything that should have been earlier. I was actually already in bed; I declined. It was too late in the evening, and as I lay there, I heard knocking on other doors; I had not been the only room skipped. The hotel was serviceable, but odds are I will not be back.

Room was clean, staff was nice, breakfast was fine. All went smoothly.

Towels had stains and bed also had stains

Good location