Cumberland Inn By OYO New Cumberland-Hershey South

Staff is great and clean room

They had cockroachs

room was dirty, had dead bugs (looked like roaches) in the shower, and on the floors. i refused to stay there, and they wouldn't issue a refund.

It’s not what is advertised. It’s literally a Motel 6. When I pulled up I went in to ask for directions I thought I may have missed a turn or my gps was wrong. That’s happened before. When the guy said no this is Cumberland Inn and a motel 6 my jaw dropped. If it wasn’t so late and I wasn’t already so exhausted I would have tried to find a different place. I slept on my emergency blankets from the car, there was burn marks on the sheets, mold growing in the bathroom, stains in the shower and the sink, floor coming up in the bathroom, stained towels. I understand that for some people this is all they can afford and I completely understand you get what you pay for. But every other place I stayed at that has “Inn” in there title is completely different. I wish I knew how to post pictures

Hotel is in need of serious updating, very run down, showers would not keep temperature, my travel partner called it a midevil torture chamber. TV did not work, we were moved into next room. Not shampoo or conditioner in showers. Little things but lots of them.