Holiday Inn Orlando North - Winter Park by IHG

Hotel smelled really bad when I walked in. I thought maybe something was wrong.In the front lobby. I went up The elevator and the lights on the elevator didn't work. So I wasn't sure if it was going to operate like it should. When I got to the fourth floor it smelled like weed. I opened my room and it smelled like mold, stale cigarettes. I called the front desk to complain and they said they would let the assistant manager know. Then I took a shower and after my shower with no hot water, I discovered that I had a wad of hair on my toe, not two or three hairs, but like thirty. Ewww. Call the front desk again same response. The bed seemed clean and was comfortable. The air conditioning worked great. There was a small fridge in the room and a microwave. I did not use, did not check them. No water pressure at all. Carpet seem dirty, dilapidated walls were bubbling underneath the paint. Not sure how they can keep a franchised called quality when there was absolutely no quality about it. I didn't want to stay a second night, but I had to. Don't do it, stay away, beware, beware beware. Breakfast was terrible, cereal watered down milk and water down juice, stale donuts.

The pool was dirt and the room

The place was awful. When you pull up there’s already a sign that tells you that they are not responsible for break-ins in your car or things stolen. The check-in area was dark clerk was nice enough. Immediately walking down the hallway to our room the halls were nasty the paint was chipped And we were put at the end of the hallway where we were right next to an outside emergency door. Upon entering the room, I noticed paint peeling off the walls. The windows had paint and chips and mold, and the top bed linens were stained and filthy the bedskirt had , some unidentifiable substance all over it, and we concluded that there was no way that we could actually stay and sleep there. There were unknown people walking outside the windows that were not part of the property, and we just generally felt very unsafe. We immediately went and checked out, told them that there was no way we could stay there. The clerk offered us another room and I thought to myself would you not have given me your best room and decided to leave.They refused to give us a refund and said there was a no cancellation policy. Wherefore we went and checked into a different hotel, and had a much better experience .

Good price. No lounge chairs in pool. Room we stayed in hadn’t been renovated in a long time. Continental breakfast was below average

Good location in terms of access. Price was good. Building and rooms suffered from deferred maintenance (e.g. 1 out of 3 machines in work-out center were functional; metal fixtures were corroded). Staff was friendly. Room and building interior were clean.

Pool area needs to be cleaned, overall everything else was Good! Will be booking in the future.

In addition to housekeeping asking us to leave prior to check out time, the room was incredibly dirty, there was cigarette smoke prevalent through the halls, there were bugs in the room (not bed bugs), the microwave was in the process of breaking, there was no ice vending machine and the gym was closed. Overall the hotel was very run down with lots of cracks, peeling paint, some rust. It is obvious they do not move anything in the room when cleaning as there was mold growth under the tv, food/garbage/dead cockroach behind the tv stand and a thick layer of dirt as well.

The pictures online do not add up to the in person view or stay. The hotel truly needs an update haul over from the entrance down the hallways. The elevator felt like a sauna on the inside. The room sink stops up if water runs too long. Toilet was homemade with a bigger water bowl on the back tub was very outdated. Paint peeling throughout the entire room. Curtains don’t close and a/c don’t cool off properly. A Father’s Day Weekend Disaster

This property needs to be upgraded. Peeling paint, rusty hardware, broken appliances and this was all in my room.

Staff was very nice, place was in serious need of maintenance. Toilet barely flushed, hardly no water pressure. Pool looked dirty so didn’t even attempt to swim.

The sheets were stained and dirty and it had roaches

The rooms were dirty and had bugs. Super not happy. Doors were scuffed up, bathroom door hardly closed and walls had damage.

Hotel smelled really bad when I walked in. I thought maybe something was wrong.In the front lobby. I went up The elevator and the lights on the elevator didn't work. So I wasn't sure if it was going to operate like it should. When I got to the fourth floor it smelled like weed. I opened my room and it smelled like mold, stale cigarettes. I called the front desk to complain and they said they would let the assistant manager know. Then I took a shower and after my shower with no hot water, I discovered that I had a wad of hair on my toe, not two or three hairs, but like thirty. Ewww. Call the front desk again same response. The bed seemed clean and was comfortable. The air conditioning worked great. There was a small fridge in the room and a microwave. I did not use, did not check them. No water pressure at all. Carpet seem dirty, dilapidated walls were bubbling underneath the paint. Not sure how they can keep a franchised called quality when there was absolutely no quality about it. I didn't want to stay a second night, but I had to. Don't do it, stay away, beware, beware beware. Breakfast was terrible, cereal watered down milk and water down juice, stale donuts.

Spend one night there woke up with Mark on my body told dad bedbugs. They told me to refuse to switch my room. Worst service ever. Good luck to anyone else.

This place is awful. The room was filthy. The floor had not been vacuumed, there were pieces of plastic and other debris on the floor. The shower was moldy, had cracks on the shower walls. There was a container cap for shampoo or something similar in both the sink and tub drains. The toilet had mold around the top of the bowl and along the bowl waterline where it had not been cleaned for some time. The breakfast was a joke. The juice dispenser was out of order. All that was available was cold cereal and a few muffins. The buffet was unlike the photos, and which were clearly misleading. I went to another location for breakfast. It was a joke. The hallways and entryway were not much better. Outside was trashy and unkept. There was a used needle in the hall to the ice machine. There were abandoned vehicles in the parking lot. This was the worst hotel/motel I have ever stayed in. The photos are a complete misrepresentation of what you get when you arrive. There were indigents hanging around at the edge of the entrance and across the street. Expedia should remove this location as an option. It is not a good example for them. And for a Choice hotel, they should be ashamed. The stay here has given me a negative impression of both Expedia and will be the last Choice hotel I stay in. Too bad there is not a negative 5 star option. It's the best description of the place.

Huela muy mal, hay cucarachas en el baño, la mayoría del personal es antipático, los accesorios de la habitación están oxidados y las puertas de las habitaciones sucias y descuidadas, pedí que me cambiaran de habitación y la respuesta que recibí es q el total es viejo. Y digo yo,.. algo viejo tiene q estar tan descuidado y sucio por esta razón?. Definitivamente no se sopesen aqui

1, infested with cockroches. 2 lamp by beds did not work. 3 breakfast? No coffee, no juice, had waffles and cereal but no milk. Horrible

La instalacion sucia, el area con muchas personas tomando por los alrededores, mucho ruido de musica, la habitacion muy sucia el aire acondicionado sucio. Tuvimos que irnos y rentar en otro lugar, no lo recomiendo para nada.

In addition to housekeeping asking us to leave prior to check out time, the room was incredibly dirty, there was cigarette smoke prevalent through the halls, there were bugs in the room (not bed bugs), the microwave was in the process of breaking, there was no ice vending machine and the gym was closed. Overall the hotel was very run down with lots of cracks, peeling paint, some rust. It is obvious they do not move anything in the room when cleaning as there was mold growth under the tv, food/garbage/dead cockroach behind the tv stand and a thick layer of dirt as well.

Dirty room, dirty lobby, dirty elevators. Disaster conditions for breaksfast, NO coffe, No juice.

The hotel is located very conveniently for my needs, and is quite inexpensive. I don't need much in the way of services, just the bed, which was quite comfortable. I've had some problems with the physical plant - difficult door locks, curtains which don't close properly, but those are minor inconveniences. I'll certainly stay here again.

For a cheap overnight stay I was beyond impressed!! Room had a microwave AND fridge which is hard to find in more expensive hotels nowadays! Room was very large, spotless, and the bed was very comfortable. Will absolutely stay here again!

Liked the price. Convenient to where I wanted to go. Room large, quiet, bed comfortable. Did not like breakfast - minimal quality and offerings. Also, room key did not work both days - had to go back to lobby (long walk) to get it rekeyed to work.

The rooms are so darknees

So this place just needs a little refresh, just some normal maintenance items, Beds are comfortable and room was clean

The pictures online do not add up to the in person view or stay. The hotel truly needs an update haul over from the entrance down the hallways. The elevator felt like a sauna on the inside. The room sink stops up if water runs too long. Toilet was homemade with a bigger water bowl on the back tub was very outdated. Paint peeling throughout the entire room. Curtains don’t close and a/c don’t cool off properly. A Father’s Day Weekend Disaster

This property needs to be upgraded. Peeling paint, rusty hardware, broken appliances and this was all in my room.

The property is too old

Staff was very nice, place was in serious need of maintenance. Toilet barely flushed, hardly no water pressure. Pool looked dirty so didn’t even attempt to swim.

Comfortable bed. Quiet HVAC and frig. Windows had both shears and blackout curtains (which I like). Friendly staff. I had to call service to repair the toilet (slow drain, then it wouldn't flush) and the shower nozzle l was loose and leaky and barely worked. They immediately repaired them. The shower walls were poorly caulked and painted. The room chairs were stained, the lamp stand was rusty, furniture scraped. Breakfast had 0 protein. Awful coffee in the room and lobby. Most affordable hotel in the area.

Hotel smelled really bad when I walked in. I thought maybe something was wrong.In the front lobby. I went up The elevator and the lights on the elevator didn't work. So I wasn't sure if it was going to operate like it should. When I got to the fourth floor it smelled like weed. I opened my room and it smelled like mold, stale cigarettes. I called the front desk to complain and they said they would let the assistant manager know. Then I took a shower and after my shower with no hot water, I discovered that I had a wad of hair on my toe, not two or three hairs, but like thirty. Ewww. Call the front desk again same response. The bed seemed clean and was comfortable. The air conditioning worked great. There was a small fridge in the room and a microwave. I did not use, did not check them. No water pressure at all. Carpet seem dirty, dilapidated walls were bubbling underneath the paint. Not sure how they can keep a franchised called quality when there was absolutely no quality about it. I didn't want to stay a second night, but I had to. Don't do it, stay away, beware, beware beware. Breakfast was terrible, cereal watered down milk and water down juice, stale donuts.

This hotel need someone for assistance we only had 1 pro person working there it is the attendant that was around night time. She’s friendly tried to help us on everything, she make this place a better place, but the manager was unfortunately not helpful look at everybody as judging and she look really angry all the time.

The check in was great, friendly people at the desk. Had trouble with the key. I left my glasses in the cab or airport and couldn't see the tiny arrow to slot it correctly. They were so good to me before during and after the many times we tried several keys. I stayed overnight and had to leave the next morning to meet my mother so I didn't speak of the key or the wet carpet and musty smell. Someone had left the window open and it rained in. They were gracious and gave me a nice room when I returned. It was also determined that the key card receptacle on the door had a low battery. I didn't see any roaches at all and it was basically clean for a Florida hotel that has seen tropical weather. The breakfast bar was sufficient and coffee and hot tea are available all day. I booked on Expedia and got a great rate and when I had to leave for the airport three days early because of the hurricane I was able to have the balance returned to my card that day.

Rooms were clean. Staff was friendly. Building is dated and location is urban which was unknown to me prior.

I flew in from NY (12:30) and only needed a few hours to rest. Although check out was at 11am the front desk accommodated my time and gave me until 12pm to check out ! I liked the hotel

Toilet was wobbly. Front desk staff refused to check in early and waited until 3pm then had a line up which took her 1hr to check people in. Made people wait in lobby when clearly some rooms were ready.

Lady in reception rudest.

Let me begin by saying every single staff member I encountered was amazing. Each were very kind and helpful. The area was a little sketch. While I didn’t fear the possibility of a drive by or anything like that I didn’t feel completely safe either. The room itself was mostly clean. The bed wasn’t completely done. To be fair it looks like the housekeeper was almost done making it and got pulled away forgetting to come back? We had a king and pull out sofa bed clearly marked in the reservation that there would be 3 adults in the room - I would recommend making note in your reservation or calling the hotel to let them know you will be using the pull out sofa or you’ll end up having to go back down for sheets and pillows. The door to our room was 1 layer away from being painted shut. I had to put full force into pushing the door open to get into our room.

Nice staffs

The Hotel maintenance is far from the normal. The Free Continental breakfast didn’t have the most important thing, coffee, the machine was broken! Among other things and this was at 8:50am. I got a late check-out for up to 12pm but the cleaning lady started screaming at me at 9:30am as she wanted to clean the room. When we said we were having a late check-out, she said there are no late check outs. I’ve never been to such a bad Hotel in US!!

Clean and quiet in a great location in Winter Park. Beds are very comfortable, even compared to more expensive hotels.

The second I pulled into the parking lot I realized what a mistake I had made. Frankly I should have known something was wrong w/ a rate of $118 tax per night when everything else was $335 - $385 / Night The place looked like an unsafe dump. I immediately pulled out and began looking f/ a nicer place to spend the night

Liked the price. Convenient to where I wanted to go. Room large, quiet, bed comfortable. Did not like breakfast - minimal quality and offerings. Also, room key did not work both days - had to go back to lobby (long walk) to get it rekeyed to work.

Area of town

I don’t even know where to start. The overgrown gardens at the entrance with 3 foot high weeds? The smell of marijuana the minute I walked into the lobby? Or the door across from mine without a handle or a lock? I walked in, checked in, walked out, and slept on my daughter’s couch. Do not stay here!! Disgusting and unsafe. My rate was non-refundable, but there was no way I would stay there overnight.

The place was awful. When you pull up there’s already a sign that tells you that they are not responsible for break-ins in your car or things stolen. The check-in area was dark clerk was nice enough. Immediately walking down the hallway to our room the halls were nasty the paint was chipped And we were put at the end of the hallway where we were right next to an outside emergency door. Upon entering the room, I noticed paint peeling off the walls. The windows had paint and chips and mold, and the top bed linens were stained and filthy the bedskirt had , some unidentifiable substance all over it, and we concluded that there was no way that we could actually stay and sleep there. There were unknown people walking outside the windows that were not part of the property, and we just generally felt very unsafe. We immediately went and checked out, told them that there was no way we could stay there. The clerk offered us another room and I thought to myself would you not have given me your best room and decided to leave.They refused to give us a refund and said there was a no cancellation policy. Wherefore we went and checked into a different hotel, and had a much better experience .

Good location in terms of access. Price was good. Building and rooms suffered from deferred maintenance (e.g. 1 out of 3 machines in work-out center were functional; metal fixtures were corroded). Staff was friendly. Room and building interior were clean.

Rooms were clean. Staff was friendly. Building is dated and location is urban which was unknown to me prior.

Let me begin by saying every single staff member I encountered was amazing. Each were very kind and helpful. The area was a little sketch. While I didn’t fear the possibility of a drive by or anything like that I didn’t feel completely safe either. The room itself was mostly clean. The bed wasn’t completely done. To be fair it looks like the housekeeper was almost done making it and got pulled away forgetting to come back? We had a king and pull out sofa bed clearly marked in the reservation that there would be 3 adults in the room - I would recommend making note in your reservation or calling the hotel to let them know you will be using the pull out sofa or you’ll end up having to go back down for sheets and pillows. The door to our room was 1 layer away from being painted shut. I had to put full force into pushing the door open to get into our room.

Walking distance from winter park mall, and more

Hotel smelled really bad when I walked in. I thought maybe something was wrong.In the front lobby. I went up The elevator and the lights on the elevator didn't work. So I wasn't sure if it was going to operate like it should. When I got to the fourth floor it smelled like weed. I opened my room and it smelled like mold, stale cigarettes. I called the front desk to complain and they said they would let the assistant manager know. Then I took a shower and after my shower with no hot water, I discovered that I had a wad of hair on my toe, not two or three hairs, but like thirty. Ewww. Call the front desk again same response. The bed seemed clean and was comfortable. The air conditioning worked great. There was a small fridge in the room and a microwave. I did not use, did not check them. No water pressure at all. Carpet seem dirty, dilapidated walls were bubbling underneath the paint. Not sure how they can keep a franchised called quality when there was absolutely no quality about it. I didn't want to stay a second night, but I had to. Don't do it, stay away, beware, beware beware. Breakfast was terrible, cereal watered down milk and water down juice, stale donuts.

Very run down, low end property. Large hotel, wasn’t full, but put us in a first floor room looking into the parking lot, next to the ice machine. Breakfast was nothing but dry cereal, stale muffins, and a waffle machine.

This place is awful. The room was filthy. The floor had not been vacuumed, there were pieces of plastic and other debris on the floor. The shower was moldy, had cracks on the shower walls. There was a container cap for shampoo or something similar in both the sink and tub drains. The toilet had mold around the top of the bowl and along the bowl waterline where it had not been cleaned for some time. The breakfast was a joke. The juice dispenser was out of order. All that was available was cold cereal and a few muffins. The buffet was unlike the photos, and which were clearly misleading. I went to another location for breakfast. It was a joke. The hallways and entryway were not much better. Outside was trashy and unkept. There was a used needle in the hall to the ice machine. There were abandoned vehicles in the parking lot. This was the worst hotel/motel I have ever stayed in. The photos are a complete misrepresentation of what you get when you arrive. There were indigents hanging around at the edge of the entrance and across the street. Expedia should remove this location as an option. It is not a good example for them. And for a Choice hotel, they should be ashamed. The stay here has given me a negative impression of both Expedia and will be the last Choice hotel I stay in. Too bad there is not a negative 5 star option. It's the best description of the place.

The whole room was filthy and hallways reeked with odor and cigarettes. The bathroom was deteriorating and kept seeing bugs run throughout the bathroom. The carpeting was filthy that my boyfriends foot was so dirty when he walked across it barefooted. The breakfast cafe area had expired yogurt from last year!! I almost ate it until I read the date on the back. Cereal was super stale and we ended up going to Waffle House for breakfast instead. Each night sleeping was unbearable as the bed wasn’t comfortable and felt uncomfortable sleeping in a filthy room! The receptionist however was amazing! She was so kind and helpful as our room key didn’t work at all. Idk her name but she was really sweet and and had black hair and was African American! Huge shout out to her for her overall attitude despite being in a Grimm place. Avoid this hotel at all cost please!!

1, infested with cockroches. 2 lamp by beds did not work. 3 breakfast? No coffee, no juice, had waffles and cereal but no milk. Horrible

Good price. No lounge chairs in pool. Room we stayed in hadn’t been renovated in a long time. Continental breakfast was below average

The room was clean and big, the bed super comfy. The stadf very polite. Yummy breakfast too. My only complaint is i was unaware of the $100 deposit.

Dirty room, dirty lobby, dirty elevators. Disaster conditions for breaksfast, NO coffe, No juice.

The Hotel maintenance is far from the normal. The Free Continental breakfast didn’t have the most important thing, coffee, the machine was broken! Among other things and this was at 8:50am. I got a late check-out for up to 12pm but the cleaning lady started screaming at me at 9:30am as she wanted to clean the room. When we said we were having a late check-out, she said there are no late check outs. I’ve never been to such a bad Hotel in US!!

Comfortable bed. Quiet HVAC and frig. Windows had both shears and blackout curtains (which I like). Friendly staff. I had to call service to repair the toilet (slow drain, then it wouldn't flush) and the shower nozzle l was loose and leaky and barely worked. They immediately repaired them. The shower walls were poorly caulked and painted. The room chairs were stained, the lamp stand was rusty, furniture scraped. Breakfast had 0 protein. Awful coffee in the room and lobby. Most affordable hotel in the area.