The High Line Hotel

The High Line Hotel is well situated near the pier and in a great area to explore New York. The room itself was also nice and spacious for NYC standards. Another positive is that while the hotel does not have its own gym, guests do have access to the fitness center at the pier nearby. Unfortunately, the positives ended there for us. There was no water provided in the room, housekeeping never came during our stay even when the sign was hanged. We had to ask the lobby and she was not pleased because it was at the end of her shift. Also important to know: there is no breakfast offered in the morning. If you want coffee from the café downstairs, expect to wait 30–45 minutes because it’s packed with locals every morning. The hotel also seemed extremely restrictive with towels, which felt odd for the price point. Another concern was that there did not appear to be a mattress protector on the bed, which raised hygiene concerns for us. To make matters worse, we found bugs in the room during our stay, which was extremely disappointing and unacceptable. The most concerning part was when we had to leave early for our flight around 5:45a.m. The security/lobby person was asleep on the couch wearing headphones. From a safety perspective, that is completely unacceptable. Entry doors should be properly secured, with guests accessing the building using room keys and visitors ringing for entry if needed.

Since this is a boutique hotel, they don’t really have any amenities. I found the lobby.coffee area always very crowded with nowhere to sit and relax. The a/c was broke in my room so they brought in a portable window unit which worked, but not ideal.

The bed and bathroom linens were clean and bed made up every day. The draperies and curtains were not clean , did not hang properly in the window. Very distracting and disappointing. The floors were not swept clean. Other than those awful old and soiled curtains and flopping draperies, I loved the hotel.

It was so unbearable that we left and found another hotel immediately and there was no refund. There is nothing besides a coffee cart to enjoy and the air conditioner didn't work and it was a hot day. When I asked for maintence nothing was done. Also when I spoke to the staff on the phone they hung up on me 3 times and also one time one of the staff members yelled at me before hanging up on me. This use to be a great establishment. It is a shame that this happened.

Staff was very helpful and welcoming! The room was fantastic and the bed was incredibly comfortable! We really enjoyed the coffee bar and outside patio. Coffee was excellent and the service was amazing! The hotel location is great. Close to the High Line, subway and walkable to Penn Station. Shower was slow to drain. Had to stop shower for drain to catch up. May just have been a venting issue.