Name: Holiday Inn Express & Suites Miami Kendall by IHG
Address: 13475 SW 131st Street, Three Lakes, Florida, US
Price range: $84–$181 per night
Rating: 8.48

What guests think

At Holiday Inn Express & Suites Miami Kendall by IHG, travelers frequently highlight friendly staff, generally clean spaces, and a hot breakfast, while recurring drawbacks include elevator outages, dated areas, and occasional noise, AC issues, or cleanliness inconsistencies.

Many guests enjoyed the pool and hot tub, and parking is convenient. A few guests reported reservation or deposit disputes and slow maintenance responses. The setting feels safe and quiet with access to shopping and Tamiami Airport, but it is far from the beach and easier with a car. Expect a straightforward, value oriented stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the pool and hot tub and find parking convenient. Recurring issues include an out of service or slow elevator, occasional dirty or small pool, ice machines needing maintenance, and rare power interruptions.

Related guest reviews

4

Jason

Oct 6, 2025

·

Stayed 5 nights

My family and I stayed at the hotel for five days. The key cards didn’t work my st of the time. I had to get them rekeyed like 10 times during my stay. The pool was dirty and I never seen anyone cleaning it out. Also the beds were absolutely uncomfortable it felt like we were sleeping on plywood. Unfortunately I don’t recommend this hotel. I know we will not be returning there. Hopefully they will correct and make it pleasant for others. Thank you.

10

YARIEL

Feb 28, 2025

·

Stayed 1 night

The hotel in general has a good appearance. The breakfast buffet is pretty good and was kept well stocked at all times . The rooms were comfortable and spacious. The only problem I encountered were the 2 ice machines in the whole hotel both are in need of maintenance 1 doesn’t work and the other one makes only enough ice for 1 guest to fill a recipient of 16oz then it will take a while to make that small quantity of ice again . The staff is professional, polite and helpful.

8

Betsy

Jun 24, 2025

·

Stayed 2 nights

Nice spot, clean, nice pool and jacuzzi, good breakfast, great that it has a little store, one elevator was broken so that kinda sucked and the fridge could probabaly be a bit colder .

8

Jamell

Feb 2, 2025

·

Stayed 3 nights

One of the Elevators was down the entire stay. Took long to get elevator.

8

JAIRO

Jun 10, 2024

·

Stayed 2 nights

Only one elevator working.

10

Manhal

Sep 6, 2024

·

Stayed 5 nights

Everything was really good from staff dining the facility, except it was located in an industrial area, And we lost power two days in a row, almost an hour each day

10

Starleny

Jul 1, 2024

·

Stayed 7 nights

Had a good time. Loved the pool and the hot tub

8

dayaneys

Mar 9, 2025

·

Stayed 3 nights

Staff was very friendly the bathroom could have been a little bit cleaner and the elevator one was broken and the other one was very very slow but overall not a bad stay

10

Edwin

Jun 7, 2024

·

Stayed 4 nights

Pros: - Room and property were soooo clean when I visited. - Staff was friendly and courteous with my requests. - Breakfast was awesome with a huge variety to select from, everything from sausages to yogurt to bagels to pancakes to oatmeal, you name it. - Free parking Cons: - Pool is a bit small. - One elevator was out of service. - There was an adjoining room, and the guests there were so noisy, even playing music well passed 1:30 AM. My advice to others is to request a room that does not have an adjoining room with other guests.

8

Ibeth

Aug 2, 2025

·

Stayed 3 nights

Breakfast was really good and the bedrooms were also comfortable. No loud noises or smells. The staff was very kind and respectful. The elevator was very slow, one not functioning and the one available, had an expired permit. The hotel is very far from the beach, so a car is needed. Uber is very expensive $40+ one way.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise clean rooms and common areas. Others report dirty carpets or bathrooms, odors, and occasional pests such as ants or roaches.

Related guest reviews

8

Daniel

Sep 2, 2025

·

Stayed 2 nights

Clean and very comfortable

10

Katryna

Nov 24, 2023

·

Stayed 4 nights

This hotel was very clean, quiet, and affordable!! Staff were very courteous and the free breakfast was really great 😀

10

Derrick

Aug 4, 2025

·

Stayed 3 nights

Great hotel, with friendly staff and good breakfast. Facility is always clean and quiet. I highly recommend

6

Eric

Mar 12, 2025

·

Stayed 2 nights

There was hair everywhere. Shower not clean.

6

Leslie

May 1, 2025

·

Stayed 3 nights

My room was not very clean. The carpet was filthy and bathroom floor was sticky and had hair on it.

8

Marlow

Apr 8, 2023

·

Stayed 1 night

Hotel was okay. Room was dirty and shower had mold in it.

10

Alan

Apr 26, 2025

·

Stayed 1 night

Safe area and surroundings. Room and breakfast area were very clean.

6

Andres

Feb 15, 2023

·

Stayed 3 nights

Pros: This hotel was conveniently located in South Miami and is better than the Woodbridge Suites option nearby. Had good breakfast options. Cons: Floor 4 has a bad smell (it hits you as soon as you get off the elevator). The floors in our room were dirty (carpet grimy, bring slippers or sandals). Bathroom smelled like urine & hair on the floor upon arrival, we requested it to be recleaned (it never was, we did it ourselves). Shower/tub needs to be renovated (grimy and rusty in some areas). Would not stay here again. We'd rather drive further away for a better quality hotel.

6

Ravi

Oct 24, 2024

·

Stayed 7 nights

The staff is very nice, the rooms are average, only one issue was there were small baby roaches in the room and we saw them every night all over the room

4

Gabriel

Dec 20, 2023

·

Stayed 1 night

The room was in poor maintenance and infested with roaches. Will never go there again.

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Rooms

Rooms are generally spacious and comfortable but feel dated to some. Common complaints include noisy or faulty AC, limited soundproofing, small TVs, and intermittent in room Wi Fi.

Related guest reviews

6

Richard

Mar 9, 2025

·

Stayed 2 nights

The rooms are noisy and need to be updated.

8

Dan

Jan 27, 2023

·

Stayed 2 nights

It was a nice hotel, just like any other Holiday Inn. During our stay, the internet WIFI was down. They did not fix the problem during our stay. The feeling we got from the front desk was: the staff there already did everything they could. But, I think the hotel should do more and fix the WIFI sooner since this kind of hotel targets business travelers. WIFI is critically important to those travelers.

8

Dominic

Apr 2, 2025

·

Stayed 3 nights

Stay was good with the exception of little to no internet while in the room at the hotel.

10

David

Nov 8, 2024

·

Stayed 1 night

Staff is very good and helpful. The room is really spacious! This hotel has a very high value for the price.

6

Robin

Feb 27, 2025

·

Stayed 3 nights

Rooms were old and dated. But the hotel common areas were nice and the location was great.

4

michael

Dec 3, 2024

·

Stayed 4 nights

One of two elevators was out entire stay, causing extended waiting and overcrowding. Water pressure in bathrooms was low. TV’s were small and no refrigerator or microwave available

8

Marco

Jul 18, 2025

·

Stayed 1 night

The Air conditioner made a lot of noise.

8

linh

Nov 8, 2024

·

Stayed 1 night

Rooms are big

6

lissette

Aug 11, 2025

·

Stayed 2 nights

This hotel should be refurbished. Our air conditioner was very loud and had to be fixed through the day. The floor was wet. And the beds were very hard.

10

YARIEL

Jan 12, 2025

·

Stayed 1 night

Spacious, well equipped room, very comfortable bed

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Service

Staff are frequently described as friendly, helpful, and accommodating. Some guests reported rude or unhelpful interactions, reservation or deposit disputes, and slow responses to maintenance requests.

Related guest reviews

10

Natasha

Jan 12, 2025

·

Stayed 8 nights

What an amazing experience. The staff was super friendly and helpful. The Hotel was very clean . My room was very clean and comfortable. I stayed for 8days and 8nights enjoyed every minute. this hotel is surrounded by lots of restaurants in walking distance 5min walk And I loved the convenance of a hot fresh breakfast daily. Highly recommend

10

Elena

Jul 13, 2025

·

Stayed 1 night

Staff are friendly and helpful. Breakfast was great.

2

Jennifer

Nov 24, 2023

·

Stayed 1 night

We had 2 rooms booked. I was showing the desk associate the email that showed me in 1 room with a couple of the kids and my fiance in the 2nd room with a couple of the kids and he refused to look up the second name and so we had to pack all 7 of us in one room even though i paid for 2 rooms and the "manager" will not return the communications with hotels.com so they are saying they will not refund for the 2nd room that was never used! Very unacceptable and unprofessional!

10

Ana

Sep 29, 2024

·

Stayed 7 nights

Very clean and quiet and the staff is fantastic and helpful

2

Tanya

Jun 18, 2025

·

Stayed 1 night

They never gave me my deposit back been a whole month still haven’t received it and customer service is not great at all

2

shrinidhi

Mar 20, 2025

·

Stayed 1 night

Front desk manager was very rude and was not helping at all. She mentiond that the reservation is only for 1 room even though we showed her the confirmation for 2 rooms. Then she gave us the rooms on a seperate floor.

2

Kim

Jul 27, 2023

·

Stayed 5 nights

LHi I wouldn’t know what the stay was like being that my room was given away. I called2 hours prior to coming letting them know again we were in route and late arrival. They stated fine. I got there at 8 and was told my room was gone. I had to ride around for 5 hours in a city and state I knew nothing about with my elderly mom. I would like to speak to someone

10

Lori

Sep 30, 2024

·

Stayed 1 night

The staff was professional. The room was clean. The bed and pillows were amazing. Soft and comfortable. The breakfast in the morning was delicious. More than I've expected. Great place to stay.

10

Edson

Jun 28, 2025

·

Stayed 1 night

We have been received by Shadai and she was the best. Helpfull before reaching the property very attentive. Staff very friendly and hardworking..

10

Juan

Jan 17, 2025

·

Stayed 3 nights

Service, employees very nice and a wonderful breakfast every day early morning

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Location

Quiet, safe setting with convenient access to Tamiami Airport, the Turnpike, and nearby shopping or dining by car. Several note it is far from the beach and sits in a light industrial area, so a car helps.

Related guest reviews

10

Debra

Dec 2, 2024

·

Stayed 1 night

Didn’t like the fact that there’s no dinning places close by within walking distance to grab a bite to eat. Flew into Miami this evening and took an Uber from the airport to the hotel, and without personal transportation it’s kinda hard to find something close by to maybe just grab a sandwich or something.

8

Marco

Aug 3, 2025

·

Stayed 4 nights

Good location and price range.

10

Javier

Jan 27, 2025

·

Stayed 1 night

Great location, clean and safe. Close to turnpike.

10

Alexander

Jun 24, 2023

·

Stayed 1 night

Excellent location from the Tamiami airport

10

Luis

Jun 29, 2025

·

Stayed 1 night

The property is not on a main road, so it’s relatively quiet.

10

Kathy

Nov 11, 2024

·

Stayed 1 night

Our room was comfortable and clean. Front desk staff was friendly. Conveniently located.

10

Cesar

Jul 19, 2023

·

Stayed 4 nights

Hotel es a very nice option for a comfortable stay and if you are on a budget. Even though it is not necessarily close to beaches and night life, it is close to attractions like Everglades, Zoo and a local TJ Max and Target if shopping is expected and you wish not to go as far as Sawgrass. There are also some very nice foodtrucks over the 137th main street at night, if you are up for a good street meal.

8

Bharat

May 23, 2023

·

Stayed 3 nights

This property is far away from midtown, beaches and airport.

10

Alexander

May 1, 2023

·

Stayed 1 night

Very close from Tamiami Airport

8

Ibeth

Aug 2, 2025

·

Stayed 3 nights

Breakfast was really good and the bedrooms were also comfortable. No loud noises or smells. The staff was very kind and respectful. The elevator was very slow, one not functioning and the one available, had an expired permit. The hotel is very far from the beach, so a car is needed. Uber is very expensive $40+ one way.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often hot, plentiful, and appreciated for variety. Others found it repetitive or below expectations, with occasional quality or hygiene issues.

Related guest reviews

10

Elena

Jul 13, 2025

·

Stayed 1 night

Staff are friendly and helpful. Breakfast was great.

10

Pratima

Aug 16, 2024

·

Stayed 5 nights

There was two thing wrong with the breakfast, one whoevere is handling all the food needs to put their hair in hair net, cause we find two long hair in the scramble eggs...secondly if it is a veggie omelet they shouldn't put ham or meat in it...there was meat in the omelet on one breakfast morning...and we do not eat ham...sorry..

10

Lisa

Aug 30, 2024

·

Stayed 6 nights

Desk was prompt and courteous. Room was clean and comfortable. Breakfast was very good plenty of variety. Great Hotel!

10

Derrick

Aug 4, 2025

·

Stayed 3 nights

Great hotel, with friendly staff and good breakfast. Facility is always clean and quiet. I highly recommend

8

Ria

Dec 26, 2024

·

Stayed 1 night

This was our third time staying at this property. It was safe, convenient and comfortable for my family and I. Staff were friendly, breakfast could have been a bit more varied, but overall it was good for us.

10

Mario

Dec 1, 2024

·

Stayed 2 nights

The hotel staff were very friendly and the breakfasts were excellent.

6

Humberto

Aug 4, 2025

·

Stayed 1 night

"Unfortunately, the breakfast was disappointing. There was limited variety, and it did not meet my expectations."

10

Lori

Sep 30, 2024

·

Stayed 1 night

The staff was professional. The room was clean. The bed and pillows were amazing. Soft and comfortable. The breakfast in the morning was delicious. More than I've expected. Great place to stay.

10

Edwin

Jun 7, 2024

·

Stayed 4 nights

Pros: - Room and property were soooo clean when I visited. - Staff was friendly and courteous with my requests. - Breakfast was awesome with a huge variety to select from, everything from sausages to yogurt to bagels to pancakes to oatmeal, you name it. - Free parking Cons: - Pool is a bit small. - One elevator was out of service. - There was an adjoining room, and the guests there were so noisy, even playing music well passed 1:30 AM. My advice to others is to request a room that does not have an adjoining room with other guests.

8

Ibeth

Aug 2, 2025

·

Stayed 3 nights

Breakfast was really good and the bedrooms were also comfortable. No loud noises or smells. The staff was very kind and respectful. The elevator was very slow, one not functioning and the one available, had an expired permit. The hotel is very far from the beach, so a car is needed. Uber is very expensive $40+ one way.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$157
February	$181
March	$173
April	$147
May	$126
June	$117
July	$114
August	$96
September	$110
October	$112
November	$118
December	$136

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $100	18 $126	19 $123
20 $88	21 $84	22 $84	23 $87	24 $91	25 $110	26 $111
27 $84	28 $88	29 $88	30 $89

Su	Mo	Tu	We	Th	Fr	Sa
				1 $93	2 $134	3 $181
4 $112	5 $112	6 $110	7 $111	8 $110	9 $152	10 $143
11 $104	12 $106	13 $104	14 $104	15 $105	16 $162	17 $132
18 $86	19 $92	20 $99	21 $92	22 $92	23 $116	24 $124
25 $89	26 $107	27 $108	28 $105	29 $114	30 $124	31 $116

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room

Standard Room, 2 Queen Beds

Suite, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Comm Mobility, Accessible Tub)

Standard Room, 1 King Bed (Extra Floor Space)

Deluxe Suite, 1 King Bed, Accessible (Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Comm Mobility, Accessible Tub)

Suite, 1 Queen Bed

Standard Room, 1 King Bed

Suite, 1 King Bed, Accessible, Bathtub (Hearing, Mobility)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express & Suites Miami Kendall by IHG

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Prices for upcoming dates