Barceló Costa Ballena Golf & Spa

I understand that it was February, but the hotel was really not welcoming. The weather was nice, but there was not really any table and chairs outside apart a few in front the main area. The swimming pool was closed, what it's normal for February, but with a fence around it. It really looks terrible! At some point, it was sunny and I wanted to work outside, there was not table and chair near our bedroom where the wifi signal was good, so we had to choice that going where we can find some table and chairs outside the bar and the reception area, where the wifi signal was very inconsistant. I can see on my laptop that there was another wifi signal for the events, that one appeared to be strong and good. I asked to the reception if there was a way for them to give me the code as the general wifi was not keeping cutting and I can't sit near our bedroom where there was not table and chair outside, the person at the reception replied frankly: NO, it's not possible. I was not happy and he told me he was going to ask his manager. I came back 10 mins later, nothing, it was clear that he didn't ask... I expressed very clearly how I was disappointed not necessary about the weak wifi signal, but more about the fact that the staff at the reception was clearly ignoring us, they even didn't pretend. I was told that someone from management will get back to us, we left the following day and nobody came back to us. Extremely disappointed. Also, if you've got children, it's not a family hotel!

If the very helpful Concha had not been at this hotel then the stay would have had a minus figure for a review. Concha’s hard work and conscientiousness was limited by the people around her. The reception desk was mostly helpful but some not: 1. On enquiry about the semi-inclusive option Nadia told me it was available only to group bookings. A later enquiry directed at another clerk explained the daily rate and minimum requirement of a 7 night subscription. 2. We had repeated issues with vegetarian meals - Nadia was short and unhelpful. Daily restaurant issues - unsuitable for vegetarian All standard options were for non-veg. I had to make a request every morning. 1. Some days I had just a salad. 2. Given a plate of uncooked bland tofu. 3. plant-based burger and other plant-based items with a few veg. 4. wraps with roasted vegetables and bland tofu but no seasoning whatsoever. 5. One day reception told me that it was not possible to cater for a vegetarian. 6. One good meal - lasagne It was very much a a luck of the draw on who was at reception and who was in the kitchen. Hotel Room -AC did not work (fixed on day 2) but very ineffective. The room was warm; no option to adjust the AC controls. Suitability for families? Kids club is seasonal. nothing for young children to do. If you have a car you could find activities; without a car you could easily spend Euro100 per day on taxi alone. Restaurant opens at 7.30pm - too late for young children.

Resort like hotel in a golf community proximal to the beach. Staff was helpful, parking is ample and easy.

There was no live entertainment at all.

Very Good hôtel confort and very Good service!