Name: Ashford International Hotel & Spa
Address: Simone Weil Avenue, Ashford, Kent, GB
Price range: 69 $US–161 $US per night
Rating: 7.82

Ce qu'en disent des voyageurs

L'Ashford International Hotel & Spa est salué pour son personnel accueillant, ses chambres spacieuses et son emplacement pratique pour l'Eurotunnel. Toutefois, plusieurs commentaires soulignent des chambres vieillottes, un chauffage ou une climatisation irréguliers, une expérience culinaire mitigée et des problèmes d'entretien de la piscine ou du spa.

La propreté est généralement bonne, bien que plusieurs clients aient signalé des tables ou des salles de bains sales et des défauts d'entretien occasionnels. La salle de sport et le parking sont appréciés, mais le bar et le restaurant peuvent manquer de personnel, entraînant de longues attentes. Attendez-vous à une étape confortable et pratique, avec des finitions et un rythme de service variables.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les clients apprécient le hall moderne, la bonne salle de sport et le grand parking. La piscine et le spa sont appréciés, mais sont régulièrement affectés par des problèmes d'entretien ou des fermetures (en particulier le jacuzzi), et le bar est souvent sous-effectif, ce qui entraîne des temps d'attente.

Avis de voyageur à ce sujet

8

anthony

5 août 2023

·

A séjourné 6 nuits

Large modern hotel with a very good pool. Breakfast and bar were chaotic.

6

Melanie

6 déc. 2025

·

A séjourné 1 nuit

The dining room manager was clearly very stressed and was quite abrupt because they had been having issues in the kitchen and the main coffee machine wasn’t working. The food was nice but shared yoghurt and jams are not great when some guests put the wrong spoons in the wrong jars/dishes. Individual pots of preserve and yoghurts would be better. There weren’t any tongs to pick up the pastries and Some guests were picking them up with their hands and putting them back. Also a lot of the chairs and tables in the dining room weren’t clean with food residues left behind! Also the pool and hot tub weren’t working and the fixtures and fittings looked tired and some were broken, I.e., locker doors, handle on steam room and lights. We have been given a complimentary voucher for a revisit to the Spa but I don’t live in the area, so I will have to pass this onto family who in the area. This was booked for me as a birthday treat!!

6

Stephen

29 juin 2025

·

A séjourné 1 nuit

Everything in hotel room and lobbies and what you would expect from a 4 Star hotel however the leisure centre is very poor everything you look at can do with a deep clean drains in showers smelling doors hanging of locker's. New lights have been fitted where old one's obviously were not even filled the old holls or bothered to paint the old outline I would have done a better job in my garage so the star ratting doesn't reflect the pool or changing facilities. It's a shame because when last revamped was obviously very good job it's just not been maintained. A good powerwash of all loungers and fixtures and fittings would go a long way.

8

Jamie

21 oct. 2024

·

A séjourné 1 nuit

Really friendly hotel with great service Good menu & choice of drinks. Really good gym as well.

6

Trevor

31 oct. 2025

·

A séjourné 1 nuit

Food could. be better, or lower the price to fit the quality. room was nice, but the pull out bed for the kids was awful. The pool was lovely and warm, but there was no room due to swimming lanes and swimming lessons. also the hot tub looks like its been out of action for years

10

Lucille

11 sept. 2025

·

A séjourné 1 nuit

This is a great hotel in an ideal location for onward travel to France via Eurostar or Le Shuttle. The check-in was fast, friendly and efficient. The staff were all very helpful and the room was spacious, clean and comfortable. There was plenty of parking too.

8

Peter

4 juin 2025

·

A séjourné 1 nuit

Ample free parking Big modern hotel Rooms ok, bathroom a little dated, but still good quality Only complaint was bar understaffed, only ever one person serving and queue was constantly 5 deep

8

Bailey

12 sept. 2025

·

A séjourné 1 nuit

The public areas such as the lobby was very clean, modern and welcoming. Gym was great for a hotel gym I was very impressed. Spa facilities were okay just abit cramped. Everywhere in the hotel was new apart from the rooms and corridors which were abit dated and felt abit old & dusty. However bed was very comfy.

4

chris

16 sept. 2024

·

A séjourné 2 nuits

Pool closed, sauna closed

10

Angela

3 juin 2025

·

A séjourné 2 nuits

The staff were helpful and friendly. The room was lovely and clean. The pool and spa were very clean and well run with pleasant, friendly staff. Overall a brilliant stay. This was our second stay. It is conveniently located for driving to the nearby shopping outlet. The room tariff is also very reasonable.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

De nombreux commentaires décrivent des chambres et des espaces publics propres et rangés. Cependant, d'autres signalent des tables de salle à manger ou une vaisselle sales, des salles de bains sales, des taches ou des odeurs, témoignant d'un ménage irrégulier.

Avis de voyageur à ce sujet

2

Michael

28 mai 2023

·

A séjourné 1 nuit

Blood stained sheets on one bed, brown stains on the other. Dirty shower curtain, dirty net curtains. No kettle in the room. Broken second bed that was on an angle. Breakfast was akin to a rugby scrum. Asked to speak to a manager to discuss above in person, know one was avaliable to speak to me, I was promised a call back that day... No call back. Awful... Never again!

4

Claire

22 juin 2024

·

A séjourné 1 nuit

The reception and the communal areas are modern and bright and the restaurant was the same. Sadly the room was not pleasant, we only stayed for 1 night be for our channel tunnel crossing and that was more than enough. Our room was tired and desperate for a refurb, scuffed walls, stained carpet and old dirt around the windows and on the skirting. Our fridge must not have been checked as the people before must have had ice cream or a milk shake and it was all over the fridge making it unusable to us. The bathroom was modern and a great shower. We did eat in the hotel, at the bar and the food was good with great service. The hotel is dog friendly but we weren’t allowed in the restaurant, however, for breakfast they were happy for us to eat in the communal area which worked really well. The staff at the hotel are happy to help.

10

Philip

5 déc. 2025

·

A séjourné 1 nuit

Room was spotless and staff were great.

10

Philip

31 déc. 2025

·

A séjourné 1 nuit

Clean room, good breakfast and bar meals

6

Sylwester

2 déc. 2023

·

A séjourné 1 nuit

We are regulars since 2017 and this was our worse experience. Some of the towels were dirty. The cosmetics not enough for one person. No handwash. During the breakfast- dirty tables, when tried to make of coffee some of the coffee cups were dirty- lipstick marks. Compared with previous years - quite poor.

10

Leon

2 juin 2025

·

A séjourné 1 nuit

nice experience, very clean throughout and staff were polite

8

Brett

19 août 2024

·

A séjourné 1 nuit

Dining room was very unclean, looked like the carpets hadnt been cleaned in a long while

4

Bharti

8 juin 2025

·

A séjourné 1 nuit

Our room smelt of stale food or stinky feet all night. Pillows toooo soft and bed had a deep dip. Needs refreshing and deep clean.

6

Phillip

8 août 2025

·

A séjourné 1 nuit

Good and bad experience. The good, the restaurant food and staff were fantastic, shout out to them for a great all round great job. The bad, the room. Poor soundproofing (could hear my neighbours), broke tiles in the bathroom, unclean toilet, unclean bath, chemical/musty smell in the room. Won’t stay again.

10

George

19 août 2025

·

A séjourné 1 nuit

We enjoyed our one night stay at this hotel. Room and hotel were very clean and comfortable. We got there late at night and had to leave early in the morning, so didn't get to use any of their amenities, but breakfast was good (with good options) and room fridge was stocked with beer! Check in and check out were very smooth and quick. A bit on the expensive side. Staff was friendly and helpful. Would stay again (at a lower rate though!)

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont généralement spacieuses et dotées de lits confortables. Les inconvénients incluent un décor démodé, des problèmes récurrents de chauffage ou de climatisation, des murs fins et du bruit, certains canapés-lits inconfortables et un manque de prises de courant près du lit.

Avis de voyageur à ce sujet

6

RUTH

1 juin 2024

·

A séjourné 4 nuits

They had very reduced staff, rooms were very noisy, they tried to move people but walls were really thin. Some rooms better than others, staff tried their best but very understaffed and electronics issue, you had to rekey your room card every day

8

Martino

27 oct. 2025

·

A séjourné 1 nuit

Excellent: the only objection is the the room was freezing cold when we arrived, evidently the heating was switched off and it ook hourse to warm up. I understand eco friendly but this is going too far.

10

Spiros

27 mai 2025

·

A séjourné 1 nuit

No plug sockets near the bed, not ideal at all.

6

Peter

18 déc. 2022

·

A séjourné 19 343 nuits

I've stayed here before but this is the first time I've stayed out the back (turning right at the top of the stairs), room 251. The room was cold when I got there, the heating didn't work, the heated towel rail didn't work. The shower head wouldn't stay up unless I propped it up against the wall, which caused the water to go over the shower curtain and flood the floor. On the positive side, the bed was comfy and the biscuits were nice, the shower did its job.

6

Louise

30 août 2025

·

A séjourné 3 nuits

It’s ok but the rooms are very dated for the price. Could do with an update. Main areas like lounge and lobby are lovely and modern but it doesn’t run throughout the hotel.

10

Kate

25 mars 2025

·

A séjourné 2 nuits

Lovely breakfast and comfy rooms

6

Anthie

1 avr. 2024

·

A séjourné 1 nuit

Every thing was lovely our double bed was comfortable but my 12 year old sons had a very uncomfortable sofa bed to sleep on.

8

Ruth

2 mars 2025

·

A séjourné 2 nuits

Our room was clean and comfortable. Facilities in the Hotel are very good. Swimming pool is a excellent. I did need my ear plugs at night because you can hear families/other guests in adjacent rooms if they are noisy and I am a light sleeper.

8

CLAIRE

21 août 2023

·

A séjourné 1 nuit

Great location for the le shuttle Nice size room, beds not that comfortable but nice & clean Fridge in room is handy Parking was fine as well Good surrounding area for shopping and other dining options too. Would stay again. They do allow dogs which may put some people off, but we didn’t smell any pets in our room!

8

Dawn

30 mars 2023

·

A séjourné 1 nuit

The hotel and facilities were great, lovely atmosphere within the lobby/ lounge. The room was cold and the climate control didn’t seem to do anything, however there was a portable heater but didn’t seem enough to heat the whole room. Annoying that there’s no power points or USB points near the bed, like most people I charge my phone overnight and like it within reach, not on the other side of the room.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est largement salué pour son amabilité et son aide, et l'enregistrement se déroule généralement bien. Néanmoins, le manque de personnel entraîne un service lent au bar et au restaurant, ainsi que des malentendus occasionnels.

Avis de voyageur à ce sujet

10

Kevin

25 août 2025

·

A séjourné 2 nuits

Bit of miscommunication between reception desk and restaurant. We asked at reception what time Breakfast was open the following morning for the August Bank Holiday Monday as we needs to set off early. We were told 6.30am so planned around that only to be told next morning at the restaurant it was 7.30am which messed up our travel plans.

6

Sian

29 sept. 2024

·

A séjourné 1 nuit

The hotel itself is lovely, very tidy and elegant feel. Rooms are spacious and beds are very comfy. The only let down would be the overall service. The bar would take over 15mins to make drinks, or completely ignore you. We ordered cocktails that were out of a “pre mix” bottle for £12 and then to make it worse were put into wrong / warm glasses. Food was fine but plates never cleared all evening, no napkins etc.. The toilet broke in our room so had constant water running all evening which was a shame.

10

Joe

9 août 2025

·

A séjourné 1 nuit

I’ve got to say the service was 10/10 and I think it was the assistant manager who went above and beyond to make sure everyone was happy and got everything they needed, will definitely be going back

10

Louise

19 nov. 2024

·

A séjourné 1 nuit

Fantastic service from check in to departure - highly recommend. All team members from reception to restaurant were lovely.

8

Janette

11 mai 2024

·

A séjourné 2 nuits

Hotel fine. Staff very friendly. The only downfall is the restaurant. Waited nearly an hour between courses. 2nd night the same. Food not brilliant. Not enough staff to deal with the service .

6

Aumit

7 oct. 2023

·

Disappointing stay. Wanted a quick night away to shop and relax and when we arrived went to the bar area to unwind. Every single order required multiple people, conversations, etc. to execute. None of the bar team really knew what they were doing and I'm talking about a G&T and wine! Lots of other customers experienced the same. Eventually retired to the room where the room service menu was tiny but you needn't worry because nobody picked up the phone despite multiple calls over a half hour.

8

Nicola

12 juil. 2025

·

A séjourné 1 nuit

Nice hotel but they need to ensure reception staff are trained and know what they are doing to avoid delays and give good customer service.

8

Peter

4 juin 2025

·

A séjourné 1 nuit

Ample free parking Big modern hotel Rooms ok, bathroom a little dated, but still good quality Only complaint was bar understaffed, only ever one person serving and queue was constantly 5 deep

8

Linda

31 août 2025

·

A séjourné 3 nuits

All staff worked hard but they were stretched in some areas

10

Julie Dawn

7 juin 2025

·

A séjourné 1 nuit

We had a good night's sleep in comfortable beds after a tiring journey. The reception is open 24 hours a day, so it wasn't a problem arriving at 1 am. Julie the receptionist is lovely and went above and beyond to help us.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Très pratique pour Le Shuttle/Eurotunnel et l'Ashford Designer Outlet, avec un Sainsbury's à côté et un grand parking. Quelques clients ont trouvé l'orientation ou les transports en commun moins pratiques.

Avis de voyageur à ce sujet

8

saufun

25 août 2024

·

A séjourné 1 nuit

Nice modern room with great facilities, clean room and very good free refreshments which is a lovely extra. Swimming pool was lovely, quite busy but we really enjoyed spending time relaxing. Very close to Ashford Designer Outlet too so nice location.

8

Alexander

21 janv. 2025

·

A séjourné 1 nuit

We tried this hotel on route to the tunnel. Very easy access. Good room and friendly staff and meal was fine. Will return

8

Anthony

21 déc. 2022

·

A séjourné 1 nuit

Stayed here many times when using the tunnel. Has everything you could want for a good nights stay and excellent breakfast.

8

Rachel

14 mai 2024

·

A séjourné 1 nuit

We travel to Belgium each year, and have always stayed at either the Premier Inn or Travelodge at Eureka Park, due to the close proximity of places to eat etc. This year we decided to try Ashford Int Hotel & Spa and we were pleasantly surprised. The rooms were clean and spacious, there is a pool, gym and spa, and overall we were very happy with the choice. The only tricky bit was finding it, and finding our way to the motorway the next morning - it's a bit more long winded than staying at Eureka Park - but I think we will choose to stay again next year.

10

Lucille

11 sept. 2025

·

A séjourné 1 nuit

This is a great hotel in an ideal location for onward travel to France via Eurostar or Le Shuttle. The check-in was fast, friendly and efficient. The staff were all very helpful and the room was spacious, clean and comfortable. There was plenty of parking too.

10

Alistair

2 juin 2025

·

A séjourné 1 nuit

Very well positioned for a stop over on the way to France

10

Nicola

10 août 2024

·

A séjourné 1 nuit

Great hotel, close to Eurotunnel

10

Carolyn

15 sept. 2025

·

A séjourné 1 nuit

Lovely big hotel, good sized room, sainsburys next door. Not far from Canterbury or whitsable, lovely drive

8

Aniceta

24 juin 2025

·

A séjourné 1 nuit

It is a nice and comfortable place to stay It would have been convenient if there is a Bus service stop nearby from the Hotel to the Town Centre We do not drive and it was expensive for us to get a taxi from the Hotel to Town Centre or to Ashford International Train station

8

CLAIRE

21 août 2023

·

A séjourné 1 nuit

Great location for the le shuttle Nice size room, beds not that comfortable but nice & clean Fridge in room is handy Parking was fine as well Good surrounding area for shopping and other dining options too. Would stay again. They do allow dogs which may put some people off, but we didn’t smell any pets in our room!

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est souvent décrit comme bon et avec un grand choix. La qualité et le rapport qualité-prix des repas du soir et du bar sont mitigés, avec des signalements de service lent, de pénuries et de prix élevés.

Avis de voyageur à ce sujet

8

Nikki

7 sept. 2025

·

A séjourné 1 nuit

Stopped on a Thursday night en route to the channel tunnel to avoid a mad rush before our crossing on the Friday morning. We have stayed preciously but not for about 10-12 years. Hotel was nice, clean and said everything as listed - dinner in the restaurant was a bit so so, but overall not bad for the price we paid. Would stay here again.

8

Christopher

21 févr. 2025

·

A séjourné 1 nuit

The food in the restaurant was ok but overpriced for what it was.

8

Janette

11 mai 2024

·

A séjourné 2 nuits

Hotel fine. Staff very friendly. The only downfall is the restaurant. Waited nearly an hour between courses. 2nd night the same. Food not brilliant. Not enough staff to deal with the service .

2

Anthony

1 juin 2025

·

A séjourné 4 nuits

This is the worst hotel I stayed. It needs an urgent refurbishment. 3 of the 4 days I stayed Breakfast was late by 30 minutes and the staff just didn’t care. No refunds could be processed as the booking was through Hotels.com. The food on the evening was terrible. I won’t go anywhere near this place again.

10

Michele

12 sept. 2025

·

A séjourné 1 nuit

Lovely stay in the heart of Kent. The pool, steam room and sauna added that little bit of extra luxury. The hotel room was very comfortable and clean. We are in the Horizons restaurant and the waitress was very attentive. The food was amazing and service was quick. Cooked breakfast was a bit dry. I would say get up as soon as breakfast starts for a fresh one.

6

Danny

13 sept. 2025

·

A séjourné 2 nuits

Menu is okay but the service and wait times in the restaurant are absurd unfortunately. Rest of facilities fine. Rooms 3/5 all round

10

James

19 nov. 2025

·

A séjourné 1 nuit

Excellent hotel, fantastic food, very comfortable

4

Susan

11 juin 2023

·

A séjourné 1 nuit

I didn’t like having to go without our dinner waited nearly an hr then was told the chef forgot our order very disappointing.

8

Garnet

25 juil. 2023

·

A séjourné 2 nuits

The overall stay was good i would go back again, but the downer for me was the food there wasn't enough choice for us to chose for in the end we went for some boring grill chicken and chips with a bit of old green salad, and the bar service was too slow.

10

Trevor

12 mars 2025

·

A séjourné 1 nuit

Very comfortable bed. Food good. Breakfast lovely. Staff very nice

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	87 $US
février	104 $US
mars	85 $US
avril	82 $US
mai	97 $US
juin	103 $US
juillet	106 $US
août	102 $US
septembre	106 $US
octobre	98 $US
novembre	100 $US
décembre	98 $US

di	lu	ma	me	je	ve	sa
1 $73	2 $91	3 $93	4 $95	5 $84	6 $85	7 $104
8 $77	9 $84	10 $97	11 $97	12 $86	13 $83	14 $137
15 $74	16 $92	17 $142	18 $94	19 $77	20 $77	21 $91
22 $69	23 $83	24 $91	25 $92	26 $79	27 $77	28 $91
29 $69	30 $84

Ashford International Hotel & Spa

Prix pour Ashford International Hotel & Spa

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Superior King Room

Chambre Familiale

Chambre Double Classique, 1 très grand lit

Chambre Classique avec lits jumeaux

Chambre Double Deluxe, 1 très grand lit

Chambre Deluxe avec lits jumeaux

Chambre Double Deluxe

Chambre Double Classique

Avis des voyageurs sur Ashford International Hotel & Spa

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Vous envisagez cet hôtel pour votre voyage à Ashford ?

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $109	21 $109	22 $89	23 $99	24 $161
25 $82	26 $93	27 $103	28 $101	29 $87	30 $97	31 $106