Best Western Danbury/Bethel

I think they are very poor. I am disappointed with their facilities.

The staff, Eric, was incredibly rude to both myself and any guest I saw him interact with. They were without hot water when I arrived in the afternoon and there was still no hot water the next morning. I requested that they cancel the rest of my days and refund me for those days as I did not want to continue staying somewhere with no hot water. Eric told me he couldn't do that and acted like us guests were fools for expecting hot water at a hotel we paid to stay at. Luckily my partner convinced Eric he could do something about it. They let me down but hotels.com never lets me down and they helped take care of everything for me. Also, I looked at reviews after the fact and there were plenty of reviews from a month ago also talking about this hotel not having hot water.

Only drawback is their employee Eric he has a terrible attitude and is not welcoming at all

My stay was good. Staff accomodated me even when computers were down initially.

As a person with allergies, I specifically chose this hotel because it clearly said *Service dogs only*.. Upon checking in and walking towards my room - A Dog in the hallway - no leash, no service tags, no vest ! This guest continued coming in and out of the room with the dog- never leashed. The dog, was friendly but that is not the point and (no fault of its own) was running up to everyone it saw. Management did not say anything to the guest/owner of the dog. Maybe this is not required in Connecticut.