Best Western Inn & Suites - Midway Airport

It was one of the cleanest and most attractive hotel rooms I've ever stayed in. The price was reasonable at $199 (1 night), and it was close to Chicago Midway Airport (about 12 minutes with traffic). The staff was very friendly and helpful, and the included breakfast was the best and most elegant I've seen at any hotel that offers breakfast (even better than the à la carte breakfast). The building was undergoing maintenance with some renovations in progress, but it was still clean, well-lit, and had excellent rooms. The staff was well-dressed and conducted themselves properly. The only "bad" thing I have to say about this hotel is that the iron didn't work. Air conditioning works properly, had a big TV in room.

I had an extremely disappointing experience at this hotel. My wife and I were woken up in the middle of the night by water leaking from the ceiling directly onto us. The leak continued to worsen, with water breaking through in multiple areas, making the room uninhabitable. We checked in around 11:30 PM and were forced to leave around 5:00 AM, receiving only a fraction of the stay we paid for due to an issue completely outside of our control. After checking out, we were told a manager would contact us regarding a refund. No one ever did. We eventually had to call ourselves and speak with the manager, Madison, who refused to issue a full refund. His reasoning was that the hotel had “reserved the room” for us and therefore could not rent it to someone else. That explanation is unacceptable. We paid for a room and were forced to leave because of a serious maintenance issue caused by the hotel. Both Hotels.com and Best Western Customer Support agreed that a full refund would have been appropriate, but because this location is a franchise, they could not override the hotel’s decision. The lack of accountability and poor communication throughout this process was extremely disappointing. Madison’s handling of the situation only made matters worse. Instead of taking responsibility for a room that became uninhabitable, he chose to deny a full refund and dismiss our concerns. Based on this experience, I believe he should be removed from management. We cannot recommend this hotel.

Convenient location, well maintained property.

Everyone was very friendly and service was good. Rechecked in and it was amazing.

it was a clean place to stay at. room was clean and all. I wasn’t able to use really anything or have the breakfast since they had no power during my stay. It was uncomfortable but pushed through it. they charged a lot for having no power.