Name: Holiday Inn Express - Canton by IHG
Address: 6000 US Route 11, Canton, New York, United States of America, Canton, New York, US
Price range: $129–$370 per night
Rating: 7.18

What guests think

At Holiday Inn Express - Canton by IHG, reviewers frequently highlight clean, spacious rooms, friendly staff, and a satisfying free breakfast, with the location convenient for nearby colleges and an overall stay that meets expectations for a straightforward, no-frills visit.

Repeated complaints note the indoor pool is closed without prior notice. Some reviews mention mildew-like odors and, less commonly, insect issues or maintenance problems. Noise from thin walls, housekeeping in hallways, or the elevator also comes up at times. Expect a convenient base with strong basics, but check facility status and room preferences in advance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews report the indoor pool is closed and that notice was not provided. One mention notes a spacious workout room.

Related guest reviews

6

Kimberly

Nov 19, 2023

·

This holiday inn location is so runs down. I arrived around 6pm and noticed tomato sauce on the floor in front of the elevator and on the floor of the elevator. I mentioned it to the clerk at the front desk and when I left the next day at 9am that same sauce was still on the floor. No one cleaned it. I did see a staff member walking around in pajama pants but she was busy with her cell phone so I mentioned it to the person at the front desk again who was different from the person the night before. The walls in the elevator are paneling and are seriously in need of repair. The elevator smells like mildew. The bedroom is also mildewy and run down. Disappointed as my family and I always stay at holiday inn express hotels. This one needs work.

10

Deborah

Jul 18, 2023

·

Stayed 1 night

This was not our first trip to this location - never been disappointed. The rooms are very clean and comfortable. The pool was closed during our stay. Breakfast had several options and was kept well stocked. We enjoy the wide open view from our hotel window when we stay. We plan to stay twice more in the coming month.

8

Karen

Aug 18, 2023

·

Stayed 1 night

Disappointed indoor pool not available

6

Ka Ho

Sep 7, 2025

·

Stayed 1 night

Elevator is noisy

10

Michele

Mar 2, 2023

·

Stayed 1 night

Unfortunately the pool was closed and we didnt have prior notice.

2

Maria

May 30, 2023

·

Stayed 2 nights

It would have been nice if I was told the pool was closed since we picked this property for the indoor pool.

10

Myriam

Sep 25, 2023

·

Stayed 1 night

Workout room is spacious

8

Monique

Jun 2, 2024

·

Stayed 1 night

It advertises that they have a pool but the employee told me that the pool has been closed for 6months and doesn't know when it will open. That is false advertising.

4

Matthew

May 30, 2023

·

Location was good and price was OK, staff were friendly. But the hotel is pretty beat up: unrepaired damage in elevator, on walls in room, on shades, etc. The bathroom had not been adequately cleaned: there were hairs around the sink when I arrived. I stayed 2 nights, and housekeeping did not come in at all; I've never stayed anyplace where they didn't at least assume you wanted clean towels, your bed made, trash emptied, etc. Overall a pretty run-down, poorly cleaned place. (Later on the same trip I stayed at a Super 8, for half the price of this Holiday Inn. It was vastly cleaner and, though old, better maintained.)

8

Raymond

Jun 7, 2025

·

Stayed 1 night

When we arrived, we were told the pool was unavailable, although it did not say that anywhere on the website. Very disappointed because this was one of the reasons we booked this hotel.

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Cleanliness

Many guests find rooms and common areas very clean, but several report mildew-like odors, pest issues, or lapses such as unclean bathrooms and missed housekeeping.

Related guest reviews

4

SHARON

Apr 12, 2023

·

Stayed 1 night

The hotel has a terrible odor. As soon as I walked in it was noticeable. When I went to my room, the smell was still there and when I went to leave the next day, the odor was still there and especially in the lobby. I would describe it as mold and mildew. I frequently travel to this area and I won't be stay here again. Sorry.

10

Melissa

Nov 18, 2023

·

Stayed 1 night

Staff was polite, room was clean, and the hotel in general was clean and quiet.

6

Kimberly

Nov 19, 2023

·

This holiday inn location is so runs down. I arrived around 6pm and noticed tomato sauce on the floor in front of the elevator and on the floor of the elevator. I mentioned it to the clerk at the front desk and when I left the next day at 9am that same sauce was still on the floor. No one cleaned it. I did see a staff member walking around in pajama pants but she was busy with her cell phone so I mentioned it to the person at the front desk again who was different from the person the night before. The walls in the elevator are paneling and are seriously in need of repair. The elevator smells like mildew. The bedroom is also mildewy and run down. Disappointed as my family and I always stay at holiday inn express hotels. This one needs work.

8

Stacy

Dec 11, 2025

·

Stayed 2 nights

Room was clean. Staff was friendly.

10

Darla

Feb 26, 2024

·

Stayed 2 nights

The room was very spacious and comfortable! Clean and well kept!

10

Liam

Dec 5, 2024

·

Stayed 1 night

very clean very spacious great breakfast, surprisingly!

10

Heather

Sep 23, 2024

·

Stayed 3 nights

We had an excellent stay at Holiday Inn Express in Canton, New York. The room was extremely large and clean. The breakfast was delicious and had a lot of offerings. We will definitely stay here again!

4

Matthew

May 30, 2023

·

Location was good and price was OK, staff were friendly. But the hotel is pretty beat up: unrepaired damage in elevator, on walls in room, on shades, etc. The bathroom had not been adequately cleaned: there were hairs around the sink when I arrived. I stayed 2 nights, and housekeeping did not come in at all; I've never stayed anyplace where they didn't at least assume you wanted clean towels, your bed made, trash emptied, etc. Overall a pretty run-down, poorly cleaned place. (Later on the same trip I stayed at a Super 8, for half the price of this Holiday Inn. It was vastly cleaner and, though old, better maintained.)

2

Ronald

Oct 19, 2025

·

Stayed 2 nights

All 4 rooms we were given were infested with hundreds of lady bugs and other insects

10

Joe

Jul 31, 2023

·

Stayed 1 night

Clean and comfortable

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Rooms

Rooms are frequently described as spacious and comfortable, with in-room amenities like a fridge and microwave noted. Some guests report noise from thin walls or the elevator and occasional maintenance issues such as stuck drains or loose fixtures.

Related guest reviews

10

Karen

Apr 28, 2023

·

Stayed 1 night

Hotel is modern and clean. Having a Refrigerator and microwave in the room was a bonus. Had difficulty watching TV since there is no channel guide in the room. The TV itself doesn’t have the ability to search and see what shows are available. Spacious rooms. Nice staff.

6

Connie

Sep 27, 2023

·

Stayed 1 night

I specifically asked for a pet free room or at least one on the top floor (#3). We were given a room on the second floor. When we got off the elevator, the room direction signs did not include room 211-215. Read it sometime-you will see. The toilet lid is very loose-one has to be a contortionist to try and reach the toilet paper. That may be the reason for the loose lid!

6

Athena

Apr 22, 2024

·

Stayed 1 night

Bed was so uncomfortable it was difficult to sleep.

10

Darla

Feb 26, 2024

·

Stayed 2 nights

The room was very spacious and comfortable! Clean and well kept!

10

Wesley

Sep 26, 2025

·

Stayed 1 night

Great hotel for visiting St. Lawrence University and 1,000 Islands region. Room was spacious, comfortable, quiet and clean with all the usual amenities. Nice breakfast buffet with hot and cold items. Very pleased with my brief stay and highly recommend this hotel.

10

Liam

Dec 5, 2024

·

Stayed 1 night

very clean very spacious great breakfast, surprisingly!

10

Laurie

Aug 1, 2023

·

Stayed 2 nights

updated property Didn't like - drain cap in bathroom sink was stuck shut.

10

Heather

Sep 23, 2024

·

Stayed 3 nights

We had an excellent stay at Holiday Inn Express in Canton, New York. The room was extremely large and clean. The breakfast was delicious and had a lot of offerings. We will definitely stay here again!

10

Michael

Aug 27, 2023

·

Stayed 1 night

Close to colleges. Friendly staff. Nice room.

6

Angela

Apr 14, 2025

·

Stayed 3 nights

It was comfortable but loud and thin walls.

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Service

Staff are widely described as friendly, helpful, and accommodating, including at breakfast and the front desk. A few reports cite inattentive service or lapses such as weak ID checks and delays.

Related guest reviews

6

Marilee

Apr 19, 2023

·

Stayed 3 nights

The location near St. Lawrence University was the reason for staying. I did not like getting locked out of my room and then when I went back downstairs the attendant didn't even ask me my name to make sure I was actually staying there. Our room was not tidied up with clean towels, etc. It would be nice to have half n half along with the whole milk and artificial dairy options for the coffee in the lobby.

10

Yvonne

Jan 30, 2024

·

Stayed 1 night

My room was clean and comfortable. Staff was friendly and helpful.

10

Steve

Mar 2, 2025

·

Stayed 1 night

Fairly new facility. I forgot to request a handy cap room and front desk was able to accommodate me. Room had a refrigerator, a microwave & coffeemaker. Excellent accommodation. Full breakfast— pancakes, omelette, turkey sausage, regular sausage, Enlish muffins, bagels, Danish pastry, yogurt and much more. I highly recommend this hotel.

10

Regan

Nov 10, 2024

·

Stayed 1 night

Close to everything we needed! Very comfortable! Staff was efficient, kind and helpful! Overall Great!

10

Joseph

Sep 10, 2023

·

Stayed 1 night

Very helpful front desk staff

8

Stacy

Dec 11, 2025

·

Stayed 2 nights

Room was clean. Staff was friendly.

10

Susan

Feb 25, 2024

·

Stayed 1 night

Convenient, well appointed with friendly staff

10

Marc

Aug 23, 2025

·

Stayed 2 nights

Friendly staff - decent breakfast. Not far from Clarkson.

10

lanell

Sep 1, 2025

·

Stayed 1 night

I cannot say enough great things about this hotel and their staff absolutely amazing, the breakfast was amazing the rooms were super clean the staff was extremely friendly

10

Brenda

Jun 11, 2023

·

Stayed 3 nights

Staff was friendly and helpful for the most part. Drain in the shower didn’t work. Asked for it to be fixed the morning of our first night. Still would drain the next day . Also ales if we could have 3 towels. First day it worked, got 4 next day we had 2 On our last night our key cards wouldn’t work. My husband went to the front desk and waited, no one showed up so he yelled towards the back. Still nothing, he yelled again, looked out front and out the back door and didn’t find anyone. He then called the hotel and no one answered. Rang until it wouldn’t ring anymore. After a couple minutes I tried calling. She finally picked up but my husband was still at the desk so I hung up. Husband was upset that we had to wait so long and with attitude she told my husband she was busy and had only been gone 5 minutes then said it was our fault the key card didn’t work because we deactivated them by having them near our cell phone of which neither of us had. As my husband said “That just put a bad taste in his mouth for Holiday Inn Express

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Location

Most guests find the location convenient for St. Lawrence, Clarkson, and area colleges, with shops and roads nearby; some note highway noise. A few mention pleasant views from some rooms.

Related guest reviews

10

ANITA

Sep 13, 2024

·

Stayed 1 night

Came here for a college parents weekend event. View of the St Lawrence from our room was wonderful. View of amazing sunset from the room and easy access to the water. Pet friendly atmosphere made this highly desirable! Staff so friendly. Will be returning.

10

Regan

Nov 10, 2024

·

Stayed 1 night

Close to everything we needed! Very comfortable! Staff was efficient, kind and helpful! Overall Great!

8

Kristin

Feb 29, 2024

·

Stayed 1 night

I only stayed at the property one night, and came in after an event and left early the next morning. It was clean and quiet. Staff were helpful. There is a gas station/convenience store next door, and several other options for food right down the road. It worked out for a quick overnight trip.

8

Tom

May 13, 2023

·

Stayed 1 night

Good no frills hotel. They were swamped with guests and short staffed but the front desk still had a friendly, efficient manner about her. That highway out front can be a little loud, but that's been true of the other hotels on it I've stayed in, too.

10

richard

May 11, 2023

·

Stayed 1 night

Great hotel when visiting the colleges in the area.

10

Wesley

Sep 26, 2025

·

Stayed 1 night

Great hotel for visiting St. Lawrence University and 1,000 Islands region. Room was spacious, comfortable, quiet and clean with all the usual amenities. Nice breakfast buffet with hot and cold items. Very pleased with my brief stay and highly recommend this hotel.

10

Loretta

Jun 7, 2025

·

Stayed 8 nights

Clean-very well kept. Conveniently located

10

Marc

Aug 23, 2025

·

Stayed 2 nights

Friendly staff - decent breakfast. Not far from Clarkson.

8

Terri

Aug 27, 2023

·

Stayed 1 night

Easy access to Clarkson

10

Michael

Aug 27, 2023

·

Stayed 1 night

Close to colleges. Friendly staff. Nice room.

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Dining

Breakfast is frequently praised for quality and variety, with staff keeping items stocked and several calling it one of the best.

Related guest reviews

10

Al

Sep 5, 2024

·

Stayed 1 night

Great breakfast

10

John

Jul 23, 2023

·

Stayed 1 night

Best breakfast ever had

10

Trista

Aug 31, 2025

·

Stayed 1 night

Great Continental breakfast.

10

Nicole.

Feb 15, 2024

·

Stayed 1 night

Loved it here, clean environment and they actually put in effort to their breakfast offerings, loved it

10

Wesley

Sep 26, 2025

·

Stayed 1 night

Great hotel for visiting St. Lawrence University and 1,000 Islands region. Room was spacious, comfortable, quiet and clean with all the usual amenities. Nice breakfast buffet with hot and cold items. Very pleased with my brief stay and highly recommend this hotel.

10

Liam

Dec 5, 2024

·

Stayed 1 night

very clean very spacious great breakfast, surprisingly!

10

Laurie

Aug 28, 2025

·

Stayed 1 night

Staff was available at breakfast and with small toiletries we forgot.

10

Heather

Sep 23, 2024

·

Stayed 3 nights

We had an excellent stay at Holiday Inn Express in Canton, New York. The room was extremely large and clean. The breakfast was delicious and had a lot of offerings. We will definitely stay here again!

10

Marc

Aug 23, 2025

·

Stayed 2 nights

Friendly staff - decent breakfast. Not far from Clarkson.

10

lanell

Sep 1, 2025

·

Stayed 1 night

I cannot say enough great things about this hotel and their staff absolutely amazing, the breakfast was amazing the rooms were super clean the staff was extremely friendly

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Month	Average price
January	$151
February	$146
March	$134
April	$138
May	$165
June	$127
July	$139
August	$178
September	$178
October	$171
November	$161
December	$133

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $163	18 $370	19 $224
20 $138	21 $150	22 $154	23 $154	24 $191	25 $266	26 $198
27 $137	28 $144	29 $150	30 $144

Su	Mo	Tu	We	Th	Fr	Sa
				1 $153	2	3
4 $137	5 $140	6 $133	7 $137	8 $156	9 $241	10 $242
11 $137	12 $149	13 $141	14 $141	15 $144	16 $265	17 $267
18 $129	19 $138	20 $142	21 $149	22 $166	23	24 $238
25 $146	26 $146	27 $131	28 $131	29 $142	30 $295	31 $295

Holiday Inn Express - Canton by IHG

Prices for Holiday Inn Express - Canton by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Standard Room, 2 Queen Beds, Accessible

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Standard Room, 2 Queen Beds

Standard Room

Guest reviews of Holiday Inn Express - Canton by IHG

Who stays here?

What guests think

Property Policies

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FAQs about Holiday Inn Express - Canton by IHG

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