Name: Hampton Inn & Suites Greenfield
Address: 184 Shelburne Rd, Greenfield, Massachusetts, United States of America, Greenfield, Massachusetts, US
Price range: $202–$599 per night
Rating: 8.18

What guests think

Across recent reviews, Hampton Inn & Suites Greenfield stands out for consistently friendly, accommodating staff, generally clean, comfortable rooms—many recently renovated—and a well-liked hot breakfast with good variety, though experiences vary depending on ongoing property updates.

Renovation work periodically closes the pool and fitness room, reduces lobby seating, and creates occasional construction noise or breakfast-area constraints. Some guests report maintenance or comfort issues like odors, weak hot water, noisy HVAC, elevator glitches, and sound from neighboring rooms or nearby traffic, while others highlight spacious layouts and refreshed decor. The location is convenient to the highway, fairgrounds, and nearby dining, but signage and parking flow can be confusing or congested. Expect a friendly, practical stay with possible renovation-related tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Ongoing renovations have at times closed the pool and fitness room, reduced lobby seating, and created occasional construction noise; the pool is also described as small when open. Parking and property access draw mixed feedback, including uneven or untidy lots and confusing entry.

Related guest reviews

8

Christopher

Mar 25, 2025

·

Stayed 2 nights

Paid full price for room but upon arrival was informed that the pool and fitness center were closed for renovations. Staff was very nice.

8

Kristina

Sep 24, 2025

·

Stayed 3 nights

The pool is small, it isnt quite like the picture. The breakfast was good.

10

Lance

Feb 7, 2024

·

Stayed 1 night

I didn't find the parking area to be clean.

2

NIGEL

May 17, 2025

·

Stayed 1 night

Hotel under renovation. Had no idea until we got there.

8

Francesca

May 4, 2025

·

Stayed 1 night

The staff at this Hampton Inn was excellent. Our room was also nice and very clean. However, if you are staying here when the renovations are happening, be warned that the pool and fitness center are closed, there is a very limited breakfast area, and there is no group seating in the lobby. I am sure once the renovations are completed, it will be very pleasant again, but just be aware if staying in the hotel now (we stayed in early May 2025), a lot of the amenities with be closed or limited.

10

Rachael

Apr 26, 2024

·

Stayed 1 night

The staff were lovely. The pool was closed.

8

Tracy

Jan 20, 2025

·

Stayed 2 nights

We really liked our room and the hotel. The major issue is the hotel is under construction and I was not aware of the work being done when I booked the reservation. Saturday morning we were disturbed at 7:30 by a lot of construction noise from the third floor (we were on the second floor). Staff was wonderful checking in as well as the staff at breakfast. Once construction is gone, access into the hotel should be easier as well as no noise.

8

Raymond

Apr 7, 2024

·

Stayed 1 night

It was fine. Parking and surrounding area not the greatest

6

Kristin

Oct 1, 2024

·

Stayed 2 nights

The area is average. The pool wasn’t working which was a real bummer. The room was nice

10

Ronald

Nov 15, 2024

·

Stayed 7 nights

A nice hotel that is getting renovated shortly after departure. Hopefully their parking lot gets a facelift as it is rather uneven but at minimum needs fresh paint to mark the parking spaces.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find the hotel and rooms clean and well kept. Others report odors, worn areas, or missed housekeeping, making cleanliness experiences mixed.

Related guest reviews

10

Kevin

Oct 25, 2025

·

Stayed 1 night

Clean, well appointed, very nice staff.

4

Katrina

Feb 28, 2026

·

Stayed 1 night

The room had a very strong mildew odor. I chose not to stay the second night as it was so strong and making me sick.

2

Susannah

Jun 30, 2024

·

Stayed 1 night

Dirty

Translate

10

Michelle

Feb 21, 2023

·

Stayed 1 night

Very clean and nice

10

Susan

Aug 31, 2025

·

Stayed 1 night

The rooms were well appointed, the free breakfast was very good, the staff was friendly, and the location was convenient.

10

John

Dec 9, 2022

·

Stayed 1 night

Very clean, efficient room with 2 queen size beds. Room looked and smelled very clean - the bathroom, bedding, and carpet all appeared well-kept and maintained. Guest areas front lobby all appeared neat and clean. Minimal interaction with staff was very good.

8

Ross

Jul 23, 2024

·

Stayed 1 night

The room was clean and quiet.

2

Susannah

Jun 29, 2025

·

Stayed 1 night

Broken toilet and molding air conditioning-could not keep it in, it smelled so bad.

6

Tanya

Dec 10, 2022

·

Stayed 1 night

This is not the best but not the worst. Pool is small and clean. Entry is very welcoming with polite staff. Comfortable beds. The room was not cleaned fully with crumbs and hair in the box spring that the mattress was too small for. Not vacuumed next to beds. Spills on sides of night stand. Food on the wall. Dusty. Broken lamp shade. Body wash and conditioner didn’t work. Loud neighbors, slamming doors.

2

Alan

Oct 16, 2023

·

Stayed 2 nights

This Hotel was filthy. $800.00 for 2 nights and filthy!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, with some newly updated, spacious layouts and good beds. However, several reviews note smaller or dated rooms, noise between rooms or from traffic, and occasional maintenance issues like weak hot water or finicky HVAC.

Related guest reviews

6

Patty

Jun 9, 2025

·

Stayed 1 night

It was a decent stay. Rooms kinda small. A distinct smell inside the entire place, not pleasant

10

Christina

Feb 9, 2025

·

Stayed 1 night

I only stayed for one night after visiting my tattoo artist in town. Didnt want to risk driving in a snowstorm. The night staff was very friendly and welcoming. The room was clean and comfortable. My only issue was that there was a super bright streetlight outside my window. But i think thats just an unlucky draw and no fault to anyone. They had free breakfast and i must say this had to be the BEST free hotel breakfast ive ever had. They make the Holiday Inn Express cinnamon rolls look mediocre by comparison. Everything was so fresh and tasty. The area was clean. Nothing tasted artificial at all. Really convenient spot. Hope to come back for another reason down the line

10

Jennifer

Oct 13, 2025

·

Stayed 3 nights

Exactly as expected for a Hampton Inn - clean room, variety of breakfast foods, pretty good bed.

10

Anne

Nov 25, 2025

·

Stayed 4 nights

Very nice (freshly renovated) room. Staff was friendly and pleasant.

4

Robin

Sep 5, 2024

·

Stayed 1 night

Way overpriced for what’s offered. $250 for a night! Sketchy closed down hotel behind this. Outdated rooms. Cooling off and on. Wifi didn’t connect always. Then I paid cash to extend a day and they still charged the credit card that I had to call and dispute. Breakfast was decent. Not coming back.

8

Melissa

Dec 24, 2024

·

Stayed 2 nights

The property was very clean, comfortable, and the room was clean and nice. The only complaint I have is it was very noisy with other guests being next to us and above us. We could hear their tv at later times at night and the people above us were walking around at 1am. Not necessarily anything the hotel staff could do about it, but something I think all hotels should keep in mind is creating better sound denting throughout the property. You shouldn’t be able to hear guests in the next room.

6

Robert

Feb 27, 2025

·

Stayed 1 night

Property was clean and comfortable, except there was a problem with hot water. To get hot water at the sink took a very long time, at the tub/shower the best we could get was warm water - not great for a shower.

8

Christopher

Feb 26, 2025

·

Stayed 1 night

No hot water and toilet ran all night

10

EDWINA

Sep 11, 2025

·

Stayed 1 night

Good AC nice bathroom spacious bedroom

10

Jaime

Mar 23, 2025

·

Stayed 1 night

Was on third floor and could hear people from their rooms loudly

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AI-generated summary based on recent guest reviews

Service

Service is a standout: staff are repeatedly described as friendly, welcoming, and accommodating, including at breakfast and the front desk. A few note communication gaps around special requests or renovation disclosures.

Related guest reviews

8

Claudia

Aug 22, 2025

·

Stayed 2 nights

Received a call from Hampton Inn the morning of our arrival date. They were unable to provide a handicapped room due to being sold out and my reservation was a third party (Hotels.com) which was booked incorrectly. I was told a double queen room was avaliable and a shower chair would be provided.After we arrived, I found the room didn't have a shower chair. Steve at the front desk was unaware of the need for a shower chair. He kindly ran off and found a shower chair and installed it to the tub. The communication between the shifts was not addressed. Also , I booked the rooms in February 2025 for an August weekend, I did not expect any problems to arise in regards to a handicapped bedroom. If Hampton Inn doesn't want to give first rate service for a third party reservation, then get out of second, third, etc. party reservations. Sincerely Claudia, p.s. slept like a baby!

10

Gail

Dec 23, 2025

·

Stayed 2 nights

Exceptionally friendly staff, and little touches like Kid Activity box in the breakfast room. We appreciate the local art!

8

Deborah

Sep 23, 2025

·

Stayed 1 night

The staff were welcoming, helpful and friendly. I did not get their name, but the women who run the breakfast were great. You can tell they take pride in their work and were funny and very nice.

10

Angel

Oct 27, 2024

·

Stayed 2 nights

Stevie at the Front Desk was wonderfully helpful, resourceful, and courteous! We would return just because of him! He deserves a raise asap!

10

Chris

Feb 22, 2026

·

Stayed 2 nights

Standard quality that we’ve come to expect at the Hampton Inn locations. This location deserves an extra thank you for a great staff! Very welcoming and pleasant to deal with.

10

Walter

Oct 14, 2025

·

Stayed 1 night

My stay was great. We had a recently upgraded room on the 3rd flr. We were there for a wedding and had early check in. Our room was ready when we needed it. The staff were very kind and accommodating. We really enjoyed our stay here.

10

Peter

Sep 19, 2025

·

Stayed 1 night

I was blown away by how wonderful the morning kitchen staff was at breakfast. I came down with my 3 children, 1 being an infant, and they were so eager to help me and my kids get breakfast together and cleaned up!

10

Sotirios

Oct 15, 2025

·

Stayed 1 night

Expectations were met. Gary, the evening front desk staffer couldn't have been more accommodating. Room was well prepared. TY

10

Laura

Sep 5, 2025

·

Stayed 4 nights

Loved that they had hot breakfast every day, and something different to choose from. When I requested towels from the front desk, it was taken care of immediately. 3 ladies and a young man at the desk were right on the ball. Had to get an associate from night duty to help us figure out how to watch basic TV. He was a white bearded very friendly man. I can't remember his name. Could definitely use an instruction sheet with the remote. We thank everyone for making our stay very pleasant. Laura S.

10

Mitchell J.

Dec 3, 2025

·

Stayed 1 night

The Hampton Inn let us check-in two hours early after a winter snowstorm closed all the places we were to visit that day. We then hunkered down and watched the snow pile up from our room.

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Location

Convenient off the highway with nearby restaurants and useful for local events like the Green River Festival. Some guests found the entrance signage confusing, traffic and parking congested, or occasional highway noise.

Related guest reviews

10

Andrew

Aug 17, 2024

·

Stayed 2 nights

Signage into the property was non existant and confusing.

10

Holly

Dec 10, 2023

·

Stayed 1 night

Location was great…restaurants, gas & a few stores within walking distance

10

Stephen

Oct 28, 2024

·

Stayed 1 night

Convenient to the highway, and a restaurant less than 100 ft away

10

James

Aug 14, 2025

·

Stayed 1 night

Great place with a walkable eating option

6

John

Jan 11, 2023

·

Stayed 1 night

It was difficult to sleep without ear plugs due to trucks coming off the highway. The room was clean and breakfast was good. Staff were very nice.

10

holly

Jun 22, 2025

·

Stayed 1 night

It is the perfect location for the Green River Festival

8

John

Jul 21, 2024

·

Stayed 1 night

Area around the hotel was very congested.

8

David A Van

May 1, 2023

·

Stayed 1 night

Nice clean hotel, close to the highway, restaurants and the town.

8

Patricia J

Jun 12, 2025

·

Stayed 2 nights

Easy access off the Interstate and to the Mohawk Trail, but the actual entrance is not evident. Great room. Good choices for breakfast with a friendly staff and afternoon snacks.

8

Catherine

Oct 18, 2024

·

Stayed 2 nights

Easy parking and dining are very close by and convenient.

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AI-generated summary based on recent guest reviews

Dining

Hot breakfast earns frequent praise for taste and variety, and breakfast staff are notably helpful. Lobby snacks can be pricey, and during renovations the breakfast area may feel constrained.

Related guest reviews

10

Christina

Feb 9, 2025

·

Stayed 1 night

I only stayed for one night after visiting my tattoo artist in town. Didnt want to risk driving in a snowstorm. The night staff was very friendly and welcoming. The room was clean and comfortable. My only issue was that there was a super bright streetlight outside my window. But i think thats just an unlucky draw and no fault to anyone. They had free breakfast and i must say this had to be the BEST free hotel breakfast ive ever had. They make the Holiday Inn Express cinnamon rolls look mediocre by comparison. Everything was so fresh and tasty. The area was clean. Nothing tasted artificial at all. Really convenient spot. Hope to come back for another reason down the line

10

Jennifer

Oct 13, 2025

·

Stayed 3 nights

Exactly as expected for a Hampton Inn - clean room, variety of breakfast foods, pretty good bed.

8

Barbara Ann

Jul 15, 2024

·

Stayed 4 nights

The breakfast was very good , a very nice variety.

10

David

Oct 8, 2025

·

Stayed 1 night

Room was spacious and clean, breakfast had quite a few choices.

8

Tanya

Dec 11, 2024

·

Stayed 1 night

The complimentary breakfast was great. It had a lot to choose from hot and cold.

8

Francesca

May 4, 2025

·

Stayed 1 night

The staff at this Hampton Inn was excellent. Our room was also nice and very clean. However, if you are staying here when the renovations are happening, be warned that the pool and fitness center are closed, there is a very limited breakfast area, and there is no group seating in the lobby. I am sure once the renovations are completed, it will be very pleasant again, but just be aware if staying in the hotel now (we stayed in early May 2025), a lot of the amenities with be closed or limited.

10

Peter

Sep 19, 2025

·

Stayed 1 night

I was blown away by how wonderful the morning kitchen staff was at breakfast. I came down with my 3 children, 1 being an infant, and they were so eager to help me and my kids get breakfast together and cleaned up!

10

Lori

Oct 24, 2025

·

Stayed 1 night

Friendly staff, great breakfast, comfy beds

8

Angela

Sep 24, 2025

·

Stayed 1 night

Everything was great except the snacks and food they sold in the lobby and drinks were expensive..

8

Gerald

Oct 11, 2024

·

Stayed 1 night

There is one restaurant within walking distance. Restaurant was average in price and quality. Breakfast was as very good.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$198
February	$207
March	$165
April	$212
May	$231
June	$241
July	$229
August	$244
September	$224
October	$261
November	$183
December	$171

Su	Mo	Tu	We	Th	Fr	Sa
				1 $289	2	3
4 $240	5 $229	6 $229	7 $240	8 $273	9 $388	10 $599
11 $240	12 $228	13 $228	14 $250	15 $569	16	17 $402
18 $229	19 $229	20 $229	21 $229	22 $289	23 $405	24 $353
25 $229	26 $230	27 $230	28 $237	29 $282	30 $320	31 $319

Hampton Inn & Suites Greenfield

Prices for Hampton Inn & Suites Greenfield

Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed, Accessible

Room, Accessible

One King Bed

Suite, 1 King Bed

Room, 1 King Bed

Studio, 2 Queen Beds, Accessible

Room, 2 Queen Beds

One King Studio

Guest reviews of Hampton Inn & Suites Greenfield

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites Greenfield

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $343
20 $220	21 $220	22 $289	23 $280	24 $287	25	26 $335
27 $220	28 $220	29 $220	30 $202