Shama Suasana Johor Bahru

Location is excellent, lots of good food and shopping centre. Staffs were not attentive enough,; bookes 2 nites but eoom card only activates dor 1 day. Carparkinf card also, did not activate… counter staff shld be more sensitive to such things and frustration of customers…

The only negative thing was the shower soap dipenser.need to be changed

Great location, lovely staff, decent breakfast, good pool.

( ) Property near shipping malls. (-) But the facility need to improve, the seats at lobby surface worn out, the room soap dispenser is not working, sound proof between rooms can hear furniture movement above the room.

Just sharing our experience & observation. We (4pax) checked in to Suasana Suites Hotel Johor Bahru along Jalan Trus on 21/06/2024, Friday. Upon check-in, we realized that only 1 guest lift, out of the 4, is working. There was a notice at the frontdesk dated 11/06/2024, informing that all 4 guest lifts are out of order & only the service lift was available. With 1 guest lift & 1 service lift available at the point of our check-in, we took an average of 40mins to wait for either lift. 2nd guest lift was up & running on 23/06/2024. This incident had compromised our experience with the hotel. There was no effort made for service recovery. The room itself was poorly maintained. Clothes holder behind bathroom door was loose, towel rack was loose, bathroom tap fell off, kitchen tap was leaking, toilet roll holder was loose, cockroach in the living room. We stayed at Level 29, we were able to hear the music from Lepak Corner quite clearly till wee hours on Friday & Saturday. In the morning, the construction sound started as early as 8am. This is my second time here. The first time was in Aug 2023 and I had a good experience- bed was comfortable and room was clean. But I can’t say the same this time round. I will think twice about booking this hotel again.

Despite some hiccups at the start and the end, with faulty aircon and power trips (beyond their control), it is still my hotel of choice to bring my mum and grandmother. Attentive and responsive reception and maintenance. Even housekeeping crew is great. 2nd time staying here.

The area was super convenient with plenty of malls nearby, and the tall building offered a great view. Although the internet connection for the TV in the living room had some issues, the staff were really quick to come up and fix it whenever needed. The breakfast was simple, but it was interesting that they made the noodles from scratch. Overall, it’s a great spot for heading over to Singapore.

1st time stay in the hotel. Good location, breakfast was simple and nice. Front-desk and staff at breakfast were pleasant. Thing to be improve toilet accessory like bidet, shower tap etc were loss and need to be tighten. Other than the toilet every about this is good.

Everything is good, except there is no TV feature to watch Netflix, or option for me to plug my HDMI cable on the tv. Else everything is good!

Through out the stay all the lifts were out of order except the service lift. Inconvenience and lack of communication and updates.

Terrible hotel.. won’t be back.. Paid for 3 guests but hotel staff insisted that I had to pay for extra bed at reception even though my booking stated payment made for 3rd guests. Room had horrible smell that lasted throughout the stay even though we used air fresheners, that didnt work. Toilet seat was also broken. Had to call someone to get it fixed. FYI, they charge for early check in.

Location is good. Opposite of shopping malls, just walking distance. Swift check-in. Rooms were clean. There were towels provided. Easy check in and out.

Hotel is near to shopping mall and many eateries around the area. Hotel location is near to JB Sentral whcih is convenient and room is clean.

The hotel is ok, if you don't expect a high-end hotel. The room was spacious, although the floor was a bit sticky.

Just sharing our experience & observation. We (4pax) checked in to Suasana Suites Hotel Johor Bahru along Jalan Trus on 21/06/2024, Friday. Upon check-in, we realized that only 1 guest lift, out of the 4, is working. There was a notice at the frontdesk dated 11/06/2024, informing that all 4 guest lifts are out of order & only the service lift was available. With 1 guest lift & 1 service lift available at the point of our check-in, we took an average of 40mins to wait for either lift. 2nd guest lift was up & running on 23/06/2024. This incident had compromised our experience with the hotel. There was no effort made for service recovery. The room itself was poorly maintained. Clothes holder behind bathroom door was loose, towel rack was loose, bathroom tap fell off, kitchen tap was leaking, toilet roll holder was loose, cockroach in the living room. We stayed at Level 29, we were able to hear the music from Lepak Corner quite clearly till wee hours on Friday & Saturday. In the morning, the construction sound started as early as 8am. This is my second time here. The first time was in Aug 2023 and I had a good experience- bed was comfortable and room was clean. But I can’t say the same this time round. I will think twice about booking this hotel again.

Great location just next to Zenith mall and opposite Komtar/City Square. Apartment was fully equipped and rooms and bathrooms were clean and comfortable. Would recommend (:

Spacious clean rooms and good air-conditioning as cold enough. Will come back to stay again.

Good location spacious n clean

The apartment is conveniently located. Only disappointment is the poor sewage system. Foul smell fills the room if toilet door left opened.

Great location and helpful reception. Room is spacious with a balcony with view of the Causeway. However, the cleanliness of the chairs and sofa can be improved as there are some stains on it. Not a dealbreaker so I'm happy with my stay!

A bit Noisy because near construction

It is smacked in the middle of the city which understandably can get pretty noisy at night

Rooms were good.

Not the first time staying here for a one night staycation in JB. Location wise, it’s one of the better ones. Condition of establishment wise, it’s your usual JB standards, lack of maintenance and left to deteriorate.

Surprised how big the apartment was. Hall was large and spacious and the toilet had a walk in as well

The area was super convenient with plenty of malls nearby, and the tall building offered a great view. Although the internet connection for the TV in the living room had some issues, the staff were really quick to come up and fix it whenever needed. The breakfast was simple, but it was interesting that they made the noodles from scratch. Overall, it’s a great spot for heading over to Singapore.

Just a simple overnight in JB. Room is big by hotel standards, it’s more of a one room studio apartment. Space wise it’s comfortable, but as in all establishments in JB, property can be better maintained.

During midnight 4am, the upper floor keep have thing drop or pulling sofa or tablet sound.

Room are spacious & comfortable

Great location and helpful reception. Room is spacious with a balcony with view of the Causeway. However, the cleanliness of the chairs and sofa can be improved as there are some stains on it. Not a dealbreaker so I'm happy with my stay!

Location is good. Opposite of shopping malls, just walking distance. Swift check-in. Rooms were clean. There were towels provided. Easy check in and out.

Location is excellent, lots of good food and shopping centre. Staffs were not attentive enough,; bookes 2 nites but eoom card only activates dor 1 day. Carparkinf card also, did not activate… counter staff shld be more sensitive to such things and frustration of customers…

Great location, lovely staff, decent breakfast, good pool.

24hr makan spot just opposite . Bit disappointed that the room was only ready at 5pm though checkin is from 3pm. And this was not communicated by the staff beforehand thougg we had messaged them a day before

Just sharing our experience & observation. We (4pax) checked in to Suasana Suites Hotel Johor Bahru along Jalan Trus on 21/06/2024, Friday. Upon check-in, we realized that only 1 guest lift, out of the 4, is working. There was a notice at the frontdesk dated 11/06/2024, informing that all 4 guest lifts are out of order & only the service lift was available. With 1 guest lift & 1 service lift available at the point of our check-in, we took an average of 40mins to wait for either lift. 2nd guest lift was up & running on 23/06/2024. This incident had compromised our experience with the hotel. There was no effort made for service recovery. The room itself was poorly maintained. Clothes holder behind bathroom door was loose, towel rack was loose, bathroom tap fell off, kitchen tap was leaking, toilet roll holder was loose, cockroach in the living room. We stayed at Level 29, we were able to hear the music from Lepak Corner quite clearly till wee hours on Friday & Saturday. In the morning, the construction sound started as early as 8am. This is my second time here. The first time was in Aug 2023 and I had a good experience- bed was comfortable and room was clean. But I can’t say the same this time round. I will think twice about booking this hotel again.

Despite some hiccups at the start and the end, with faulty aircon and power trips (beyond their control), it is still my hotel of choice to bring my mum and grandmother. Attentive and responsive reception and maintenance. Even housekeeping crew is great. 2nd time staying here.

Staff were helpful, freindly and accomadating

Check in process was slow. Receptionist was inattentive. Ants spotted in toilet’s sink and dining table upon entering room.

The area was super convenient with plenty of malls nearby, and the tall building offered a great view. Although the internet connection for the TV in the living room had some issues, the staff were really quick to come up and fix it whenever needed. The breakfast was simple, but it was interesting that they made the noodles from scratch. Overall, it’s a great spot for heading over to Singapore.

Check-in and check-out were smooth. Room were clean and nice. Thing to improve are the toilet fixes that need to be tighten (eg shower, bidet, tap..).. Breakfast simple and nice.

Location is good. Opposite of shopping malls, just walking distance. Swift check-in. Rooms were clean. There were towels provided. Easy check in and out.

Excellent value for the price of the room. Location and convenience were what sealed the deal.

3D2N stay in 2 bedroom apartment. It was the 3rd time we booked at Suasana. Location near to CIQ was one major factor. Reasonable pricing too.

Great location, lovely staff, decent breakfast, good pool.

24hr makan spot just opposite . Bit disappointed that the room was only ready at 5pm though checkin is from 3pm. And this was not communicated by the staff beforehand thougg we had messaged them a day before

Great location just next to Zenith mall and opposite Komtar/City Square. Apartment was fully equipped and rooms and bathrooms were clean and comfortable. Would recommend (:

Not the first time staying here for a one night staycation in JB. Location wise, it’s one of the better ones. Condition of establishment wise, it’s your usual JB standards, lack of maintenance and left to deteriorate.

Repeat stay. Comfortable accommodation. Convenient location. Walking distance to City Square, Komtar and nice cafe within 10 to 20 minutes.

The area was super convenient with plenty of malls nearby, and the tall building offered a great view. Although the internet connection for the TV in the living room had some issues, the staff were really quick to come up and fix it whenever needed. The breakfast was simple, but it was interesting that they made the noodles from scratch. Overall, it’s a great spot for heading over to Singapore.

Super lots of food options by foot!!!! Bed comfort & amenities can further enhance, no 'DND' signage provide. Hence daily cleaning was done & needed to request for 02 half size towels, which was originally placed in the room upon checking in.

Great location, lovely staff, decent breakfast, good pool.

The area was super convenient with plenty of malls nearby, and the tall building offered a great view. Although the internet connection for the TV in the living room had some issues, the staff were really quick to come up and fix it whenever needed. The breakfast was simple, but it was interesting that they made the noodles from scratch. Overall, it’s a great spot for heading over to Singapore.

1st time stay in the hotel. Good location, breakfast was simple and nice. Front-desk and staff at breakfast were pleasant. Thing to be improve toilet accessory like bidet, shower tap etc were loss and need to be tighten. Other than the toilet every about this is good.

Check-in and check-out were smooth. Room were clean and nice. Thing to improve are the toilet fixes that need to be tighten (eg shower, bidet, tap..).. Breakfast simple and nice.