Is parking available at the property?

Parking is available on-site, with limited spaces. The self-parking fee is EUR 15.00 per day.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is offered for a fee of approximately EUR 19.95 for adults and EUR 9.95 for children. Breakfast is served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 10:00 AM.

Are pets allowed at the property?

Pets are allowed, with a fee of EUR 19.95 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Is there an airport shuttle service available?

A complimentary roundtrip airport shuttle service is available upon request.

What accessibility features are available for guests with disabilities?

The property offers wheelchair-accessible facilities, including limited access at the registration desk and public areas. There are also limited wheelchair-accessible rooms.

Where is the property located in relation to key landmarks?

The hotel is located in Kelsterbach, on a river, within a 15-minute drive of The Squaire and Deutsche Bank Park. It is approximately 10 km from Frankfurt Airport and close to several attractions such as Taunus Nature Park (0.8 km) and Jahrhunderthalle (18.4 km).

What are the policies for guests staying with children?

Children 6 years old or younger stay free when occupying the parent or guardian's room, using existing bedding.

Hey Lou Hotel Frankfurt Airport

What guests think

At Hey Lou Hotel Frankfurt Airport, travellers highlight modern rooms and a handy free airport shuttle, but note its industrial, riverside location is not right at the terminal and the shuttle pauses for several midday hours.

Self check-in kiosks and limited staffing are common, with experiences ranging from smooth help to long lines and little assistance. Rooms are generally small, with many mentioning warm temperatures or ineffective A/C and a lack of in-room extras like kettles or fridges. Cleanliness feedback is mixed: many find spaces tidy, while others report stained carpets, stray hairs, insects, or plumbing smells. Overall, expect a practical overnight stop for airport travel rather than a destination stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar with brewery and restaurant are appreciated, and the free airport shuttle helps, but it runs hourly with a long midday break; parking is available nearby. Several reviews note no fitness center.

Related guest reviews

4

joao c b

Jun 6, 2024

·

Stayed 1 night

Not a good service. I made reservation in this hotel for the shuttle.. To my surprise when I arrived at the airport I waited for over an hour and nothing. Call the hotel and they told me: “Ah, we take a break between 10AM until 4PM; at that time, we don't have this service. Can you believe? SIX HOURS WITHOUT A SHUTTLE!!! (during the day). What hotel in the world has a mid-afternoon shuttle service break at a huge airport like Frankfurt? One bath towel in the room; if you want to take two baths… use a wet towel. Only ONE (and lousy) pillow. No fitness center. The breakfast is regular. There is a clear mentality of saving rather than good customer service. The hotel facilities are OK. But I would say that the only reason to stay here is the price because otherwise there are options with better service.

8

Iris

Sep 3, 2025

·

Stayed 1 night

Close to the airport. Unfortunately, no restaurants close by (the one next door was not open) and that was a downfall for us. Parking in the parking garage with a short walk.

8

Ludger

Sep 8, 2023

·

Stayed 1 night

Nice, modern and clean. Great price. Parking garage next door. Just that the restaurant and bar was closed as always on Sundays, so we had to order food. But still ok. Easy to find, and close to the airport in the morning. Will gladly use again.

8

David

Sep 10, 2024

·

Stayed 1 night

The hotel shuttle only runs once per hour until 10AM and again it arrives at 4:20PM at the airport. That's not listed on the website so we waited 3-1/2 hours for the shuttle. With traffic it's about 25 minutes. In the morning we took the 7:30AM departure shuttle which is a huge bus and the ride was about 15 minutes away without traffic. The saving grace for the location is the walkway along the river behind the hotel and the bridge that crosses over to a small town. In town near the bridge is a wonderful German beer garden restaurant with excellent food/prices. There is also a Tandori restaurant a few minutes further walk. The prices are much better and great variety than the restaurant at the hotel. The hotel is clean and comfortable, and staff very nice. The walls seem to be thin as we could hear noise from above. I would stay here again knowing the shuttle schedule, however, if you arrive during the afternoon plan on taking Uber or a taxi to avoid the wait.

8

Silke

Jun 11, 2024

·

Stayed 1 night

Transfershuttle ist super, aber Pause zur Mittagszeit zu lang

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8

Marcel

Jul 5, 2025

·

Stayed 1 night

Gutes Hotel für Übernachtungen zum Flughafen inklusive Transfer. Schöne Gegend mit Fluss. Nettes Restaurant mit Brauerei im Hotel, Essen war auch ok dort

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8

Cynthia

Oct 10, 2025

·

Stayed 1 night

Shuttle runs once an hour with a 4 hour after 10:30 ish… starts back around 2:30 or 3 I think…. Might be important if you have a flight at that time. Strange self check in… that was new to me!

10

Sallie

Oct 24, 2025

·

Stayed 1 night

Shuttle was there early and waiting but, considering it is an airport shuttle, there was very little room for luggage. I suggest you board early. Other than that, stay was perfect for an overnight before flying home. The hotel is in an industrial area so I wouldn’t recommend it for a vacation stay.

10

William

Sep 23, 2024

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Stayed 1 night

Great hotel. Very modern. Ease of ck in and out. Good breakfast and restaurant on site with microbrewery.

10

Jennifer

Jun 13, 2025

·

Stayed 1 night

Always a great night at Hey Lou, I wish the airport shuttle ran mid day

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many guests found rooms and public areas very clean, but others reported stained carpets, hairs or insects in beds, and occasional plumbing smells. Housekeeping can be limited or by request.

Related guest reviews

10

Jolanda

Jul 3, 2025

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Stayed 1 night

Alles schoon fris en netjes. Interieur is van goede kwaliteiten Smaakvol ingericht met oog voor detail kleuren kamer matchen met elkaar wat rust uitstraalt.

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2

Tina

Feb 5, 2026

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Stayed 1 night

Schlimmer gehts nicht. Die Fotos sprechen für sich. So etwas ekelhaftes hab ich noch nie erlebt. Benutzte Betten, Handtücher, Insekten, dreckiger Teppich. Wirklich widerlich.

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4

Elena

Oct 18, 2023

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Stayed 1 night

The washroom in my room was not even clean. Carpet disgusting and hair ev

2

Leroy

Dec 6, 2024

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Stayed 3 nights

I stayed for 3 nights at the hotel during a business trip to Kelsterbach. On the first night, I jumped into the bed and felt something crawling on me. I notice there were bugs in the bed. I went to complain at reception and was told there were no available rooms so I could not switch rooms. There was no offer to deal with the bugs in my bed. I had to strip the bed myself and kill 6 bugs before remaking it. I was unable to get any sleep that night. The next day my room was changed and the rest on my trip was pleasant.

10

Ludina

Jul 20, 2023

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Stayed 1 night

Super clean and comfortable. Strongly recommend online check in ahead of time, as there is a long line when the airport shuttle bus brings many people all at once.

10

Ed

Oct 29, 2025

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Stayed 1 night

Room extremely clean. We used the shuttle to return to hotel after dropping rental car and to go to the airport the next morning, both trips were easy. Room was a little warm for our taste.

8

Geoffrey

Nov 24, 2025

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Stayed 1 night

Very good small room. Great price. Very clean and new. Excellent breakfast. Kiosk for check-in was glitchy. Thermostat adjustment was not intuitive (no direct temperature setting) and air was very dry.

10

Sami

Mar 10, 2025

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Stayed 1 night

Clean place to stay

6

Angela

Apr 19, 2025

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Stayed 1 night

The rooms and hallway were very hot. It was difficult to sleep. We changed rooms since the first one was dirty with hair on the bed.

2

Roberta

Oct 23, 2025

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Stayed 2 nights

When we got to our Family room, lare arrival and very tired. My daughters bed had various hair on her sheets. No phone to call down to advise anyone, so she slept on top of the duvet. Next morning we left every early. When we got back to the room late, the room had not been cleaned. When to the lobby and compained, dirty sheets, no clean towells, shower head had fallen off and the bathroom smelled disgusting, like the sewer had backed up. We put a towel along the bathroom door, as it was nauseating. We were NOT going to change rooms because it was late and had a early departure. Around midnight our bathroom started to smell also. Unbelievable. We were unable to catch the 630 shuttle but the driver never came i n to say he was there to everyone . We took a cab 36 euros. Also the carpet in our adjoining rooms were filthy with stains and the air conditioner did not work, as an air conditioner should. Throughly disgusting from the start to the end!!!

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Rooms

Rooms are compact with contemporary finishes and comfortable beds, but many report warm temperatures or ineffective A/C. Some also mention very small bed sizes and limited in-room extras.

Related guest reviews

6

Francisco J

Jan 20, 2026

·

Stayed 1 night

Yo pedí 2 camas, sin imaginarme que eran camas de 80cm, muy pequeñas, y el edredón era muy justo, pase frio toda la noche, una pena no poder descansar, pues ese era el motivo de coger la noche de hotel

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10

Kim

Jun 26, 2025

·

Stayed 1 night

Nice renovated hotel with good breakfast and parking a short walk away. In industrial area but quiet. Nice bathroom.

8

Wendy

Dec 9, 2025

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Stayed 1 night

Room was great. Really nice bathroom.

10

Ed

Oct 29, 2025

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Stayed 1 night

Room extremely clean. We used the shuttle to return to hotel after dropping rental car and to go to the airport the next morning, both trips were easy. Room was a little warm for our taste.

8

Thomas

Oct 20, 2025

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Stayed 1 night

Check in was different as we had to check our selves in. The room was hot, the A/C was not cooling down the room. I moved a night stand and a silver fish came darting out. Small tight room. Bathroom was nice.

4

Diane

Sep 26, 2023

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Stayed 1 night

The shower did not drain and flooded the bathroom and hall. The room was intolerably hot and could not be cooled down. We’ll never stay there again.

10

Alison

Jun 18, 2025

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Stayed 1 night

This was a super convenient hotel - its in an industrial type area, but close to the airport - the room was spacious, clean and comfortable. Unfortunately the AC wasnt' working, but that is an isolated incident. The airport shuttle is very handy, the breakfast buffet was good, and the restaurant with brewpub attached was excellent !!

8

Robert

Sep 22, 2024

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Stayed 2 nights

Room was small, but adequate. Near airport. Only complaint is carrpet was stained. Services were reasonably good.

8

Jeffrey

Jul 10, 2024

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Stayed 1 night

Would be nice if the air conditioning would cool down the room.

10

Elizabeth

Jul 1, 2025

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Stayed 1 night

I was surprised that there is no central desk when you arrive, rather a series of individual computers where you check yourself in, including picking up and activating your own keycard. I’m not a big fan of computers replacing jobs, but this was easy to do and someone did walk over and ask if I needed help while checking in. You can do the check-in in German or English (I didn’t notice if other languages were available). A sign is clearly posted at check-in with all the airport shuttle times, and the shuttle is there when it says it will be. The room was modern and comfortable, though I couldn’t figure out how to adjust the thermostat and it was slightly warm.

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Service

Service is mixed: self check-in kiosks and limited staffing are common, with experiences ranging from friendly, helpful support to slow, indifferent or unreachable assistance. Airport shuttle handling also causes occasional frustration.

Related guest reviews

2

Jael

Jul 25, 2025

·

Stayed 1 night

Receptionist unfriendly

8

Sharon

Sep 27, 2025

·

Stayed 1 night

Everything was good, but after a long trip to get to the hotel, to figure out the self checkin / check put / qr codes without good wifi/ data was chanllenging. The staff was helpful, but it wasn't obvious what to do when technology wasn't working.

10

Rosario

Apr 2, 2025

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Stayed 4 nights

Very friendly staff and helpful. Definitely I would stay here again on my future trips to EU.

10

Amanda

Oct 21, 2025

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Stayed 1 night

This is a great short stay hotel for those coming in and out of Frankfurt. It has what we needed to get a good nights sleep before flying out. And the dinner we had in the restaurant was great. Would like to see more staff in the kitchen, as they seemed really over-worked and stressed out (doing too many jobs at once), but this is meant to be a "self-serve" hotel so limited staff is the point. I did not mind the self-check in system, and the woman in the front was overly helpful (not a bad thing). She went out of her way for us, and I appreciated that. I would not stay here for more than a single night, as there is NOTHING around it. But, for some rest after (or before) a flight...give it a go.

6

Jeffrey

May 8, 2025

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Stayed 1 night

I made the mistake of only checking the box for one person instead of two. When I checked in, there was exactly one pillow on the bed, one duvet, and one towel. Trying to get a second towel and pillow was like pulling teeth. The desk clerk was obviously stressed and not very helpful. I eventually got it resolved. I reserved a 7:30 a.m. shuttle to the airport, but there were more people trying to get on who didn't reserve. The shuttle, even though it was large, had us packed in like sardines. Much to everyone's surprise, it stopped at a second hotel to squeeze on even more passengers.

10

Amy

Sep 25, 2024

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Stayed 1 night

It was a self check-in process but very easy to complete. The staff were pleasant and helpful. The restaurant/bar was great with a very nice atmosphere. It was a last minute hotel find and we were a little wary as we were not familiar with the brand however, we were extremely happy with Hey Lou!

10

Ronald

Nov 26, 2025

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Stayed 2 nights

The shuttle was n I ce to gave but the driver didn't bother to store our luggage was very difficult to keep it from moving all around the bus. It made everyone uncomfortable.

6

William

Oct 4, 2025

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Stayed 1 night

Food at breakfast and dinner were decent but service overwhelmed by volume and way under-staffed. Rooms ok but ripped and torn furniture in rooms. The worst part was the check-in staff, who was useless, selective in helping only others, and not helpful on the Sept 21 check-in; and on the Oct 1 check-in, the check-in staff was totally nonexistent, helping only a boatload of customers who missed their flights with airline vouchers, and no one to assist full paying hotel customers like us.

8

Tim

Oct 11, 2024

·

Stayed 1 night

Rooms and property are nice…but be sure to check the property website for airport shuttle hours - we had to take a $35 taxi because they dont operate all hours. Also beware that property does not respond to expedia platform messages nor do they answer the telephone at night, not for me and not for expedia customer service.

10

Rahel

Oct 26, 2025

·

Stayed 1 night

A good hotel. To much automated and not enough people help.

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AI-generated summary based on recent guest reviews

Location

Set in an industrial area by the river, it’s quiet but not walkable to many amenities and farther from the airport than some expect. The riverside path and bridge to a nearby village are pleasant perks.

Related guest reviews

8

Gary

Oct 17, 2023

·

Stayed 1 night

This is a very nice hotel. BUT, don't get fooled by the name. This hotel is not in Frankfurt, and it is no where near FRA airport. It is located in an industrial area, not close to anything. The hotel advertises a hotel-airport shuttle, however it doesn't run at all times. Our cab fare was 35 Euro.

10

Philip

Sep 14, 2024

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Stayed 1 night

In a bit of industrial area; however there it is beside the river which has a beautiful walkway.

4

Margaret

Apr 17, 2024

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Stayed 1 night

It is called an Airport Hotel, but is not at all close to the airport. While the rooms are nicely remodeled, the carpet in the hallways is stained. And there was not adequate information on the airport shuttle on their website, so we had to pay for a $35 Euro ride in a cab to the hotel. We noticed the Hilton Frankfurt Hotel was VERY close to the airport for the same price. We wish we had scheduled it instead.

10

serge

Aug 13, 2025

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Stayed 2 nights

Great place to stay if you are traveling in and out of the Frankfurt airport, although there’s not too much around the hotel to do such as restaurants or shops.

8

Iris

Sep 3, 2025

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Stayed 1 night

Close to the airport. Unfortunately, no restaurants close by (the one next door was not open) and that was a downfall for us. Parking in the parking garage with a short walk.

8

Joan

May 25, 2025

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Stayed 1 night

Nothing is close by within walking distance

8

David

Sep 10, 2024

·

Stayed 1 night

The hotel shuttle only runs once per hour until 10AM and again it arrives at 4:20PM at the airport. That's not listed on the website so we waited 3-1/2 hours for the shuttle. With traffic it's about 25 minutes. In the morning we took the 7:30AM departure shuttle which is a huge bus and the ride was about 15 minutes away without traffic. The saving grace for the location is the walkway along the river behind the hotel and the bridge that crosses over to a small town. In town near the bridge is a wonderful German beer garden restaurant with excellent food/prices. There is also a Tandori restaurant a few minutes further walk. The prices are much better and great variety than the restaurant at the hotel. The hotel is clean and comfortable, and staff very nice. The walls seem to be thin as we could hear noise from above. I would stay here again knowing the shuttle schedule, however, if you arrive during the afternoon plan on taking Uber or a taxi to avoid the wait.

10

Clark

May 25, 2025

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Stayed 1 night

Hotel is in industrial park but very close to Airport

10

Sallie

Oct 24, 2025

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Stayed 1 night

Shuttle was there early and waiting but, considering it is an airport shuttle, there was very little room for luggage. I suggest you board early. Other than that, stay was perfect for an overnight before flying home. The hotel is in an industrial area so I wouldn’t recommend it for a vacation stay.

10

Juan Mejia

Jul 18, 2024

·

Stayed 1 night

Close to the airport and very quiet. Nice staff. Train line is a 15 minutes walk from hotel.

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Dining

Breakfast and the brewery restaurant receive frequent praise for taste and variety, though some find breakfast pricey. Hours can be limited or the restaurant closed for events or on Sundays, and service can be stretched at busy times.

Related guest reviews

6

James

Oct 22, 2025

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Stayed 1 night

Airport shuttle on time. You get what you pay for (but no more). Shower was hot and responsive but the complimentary shampoo had run out. The onsite restaurant offered multiple choices but my staple burger was so greasy I couldn't eat it all.

8

Joe

Sep 13, 2024

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Stayed 1 night

Great restaurants within walking distance.. but the hotel serves an outstanding breakfast selection.. great value for the money !!!

8

Katie

Nov 16, 2025

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Stayed 1 night

The food was amazing. Great job Chef!

8

Miguel

Jan 24, 2024

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Stayed 1 night

The property is very clean, the rooms are small but adequate. There was no fridge in the room. Breakfast was decent but the price of €20 was way too much for the selection. The service during breakfast was poor, empty dishes were not refilled, no fresh fruit at all. There was a bowl of canned fruit salad! Maybe €10 would be a more fitting charge. We have been in many hotels where they charges €20 per person for breakfast but the selection was double or triple of what this hotel offered including custom made things like omelets for example. The shuttle only runs part of the day, no shuttle service after 10:30 am yet check out is noon and there flights later in the day.

10

Viktoria

Nov 25, 2025

·

Stayed 3 nights

Sehr umfangreiches Frühstück

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8

Geoffrey

Nov 24, 2025

·

Stayed 1 night

Very good small room. Great price. Very clean and new. Excellent breakfast. Kiosk for check-in was glitchy. Thermostat adjustment was not intuitive (no direct temperature setting) and air was very dry.

10

Sharon

Mar 2, 2025

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Stayed 1 night

This was a true find…1/2 hour from airport with an hourly shuttle bus, clean room with a comfy bed, but the best was the onsite restaurant (necessary, because there is nothing around) and craft brewery, open late.

6

Suzanne M

Sep 26, 2025

·

Stayed 1 night

Night we stayed there was a private company function and the restaurant was closed. The buffet was open waitress said she could make a salad plate for about 20 euros. However that was limited because of the layovers and airlines paid for that. No other restaurant close to the area either

8

Gabriele

Jun 16, 2025

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Stayed 1 night

Breakfast was very basic.

10

William

Sep 23, 2024

·

Stayed 1 night

Great hotel. Very modern. Ease of ck in and out. Good breakfast and restaurant on site with microbrewery.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $63	2 $80	3 $76	4 $78	5 $72	6 $73	7 $66
8 $60	9 $69	10 $81	11 $65	12 $61	13 $61	14 $73
15 $61	16 $81	17 $160	18 $123	19 $87	20 $69	21 $69
22 $71	23 $79	24 $78	25 $77	26 $64	27 $66	28 $68
29 $84	30 $76

Hey Lou Hotel Frankfurt Airport

About this property

Location

Room options

Standard Double Room, 1 King Bed

Standard Room, 1 King Bed

Standard Single Room, 1 Twin Bed

Family Room

Standard Twin Room, 2 Twin Beds

Guest reviews of Hey Lou Hotel Frankfurt Airport

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hey Lou Hotel Frankfurt Airport

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $117	23 $69	24 $64
25 $65	26 $71	27 $76	28 $76	29 $68	30 $68	31 $68