Tranquillity Guest House

I was completely unaware that this is a not your usual guest house that has a lobby or check-in. There is not one. I wanted to check my bags early, but that was a chore. All of the gates are locked with keypads, and I don't have the combination. Finally I see a cleaning lady, and despite a language barrier, we figure things out and I she tells me to gate entry codes as well as the code to pickup my luggage from the cleaning closet. Finally, I was text messaged all of the information for my room and the door codes, etc. Pretty much, room service, towels, and amenities are upon request, and they send you test messages asking if you need anything. It was an interesting stay in that regard. And I checked out by text message too.

Unfortunately this did not live up to my expectations. I have visited Key West multiple times staying at boutique hotels off of duval, but this inn has been the worst so far. Pros are the location near duval and the pool. Cons are there are no front desk staff, no lobby, etc. this is a more like an Airbnb experience where you are sent instructions on getting in your room and that’s it (which is fine but it was not clear this was the case from my booking). This became a clear issue when our smoke alarm was malfunctioning creating a loud alarm and warning sound every thirty seconds that you could hear throughout the property at 10pm. This itself isn’t the issue, but the issue is since there isn’t a front desk staff I had to text the on call number. They claim 24/7 access to a representative, but I called about 20 times over the course of 45 minutes, left two voicemails and multiple texts, and did not receive a response. Finally about an hour later I receive a call and they moved us to another room. An hour isn’t that long to address an issue, but since I wasn’t sure if anyone was ever going to respond to us since no one was picking up the phone, I didn’t know if i was going to have to find a last minute open hotel late at night. If someone quickly responded with an update saying we would be moved to a new room within the hour, that’s no problem. But the no response for that long was ridiculous. Other cons include ants in both rooms we stayed as well as a potent smell

We had a great stay. If you're looking for a quiet place of of Duval, I highly recommend this place. It's not a fancy place but the rooms are clean, the beds are comfortable and the pool is lovely. The location is fantastic! Walking distance to several nice restaurants and bars. Stores nearby. The hosts communicate very well. Anything we needed, they were on it right away with a text and let us know when to expect them. We will be booking here for our future stays.

Standard room is very small, but perfect for our short stay Some access to water or ice would have been good, but not the end of the world

It was a great property, very clean room and excellent price. Staff was great.