The Little Outlook

Ok stay but the hotel looks a bit tired.

It was an amazing stay there..very lovely and so nice staff..would love to come.back there

Staff were excellent, cleaned the room well and were always nice. There is a lot of work that needs to be done with the property itself ie New Doors. The towels could do with replacing. The breakfast area isn't the best, but they could set outside as it's not been raining.Coffee wasn't the best. The breakfast could do with a few options being added.

Clean and basic if a little tired. Staff very friendly and super helpful. Wifi a little unreliable but again staff responsive to get us back on line. Around 20 minutes walk into the town. Taxi back recommended after dark (around $5). Not because of crime, but possibility of wild animals!

Not all the photos displayed on Hotels.com site are of the actual hotel rooms. Whilst my stay at the hotel was pleasant there is an underlying sense of dishonesty lurking. I had made a further refundable booking before my first arrival that I needed to amend some three weeks before my first stay. The refund had not been credited to my card and duly enquired about the status during my stay, only to be told it was being done. It took another four weeks and the help of Hotel.com to get nowhere on the refund - so I did a credit card charge back as the only way to be recredited. They thought that being far away in England they could keep the money. Dishonest fools. On my return to Vic Falls last week I found a nicer and more central hotel. The little outlook is some 20 minutes walk into the main area and can only be done in daylight as wild animals venture into the area after dark. The hotel doesn’t have a good reputation locally with taxi drivers and tour operators either. So best to avoid - once bitten, twice shy!