Garner Hotel Cologne East by IHG

Room was basic and not clean. We were told WiFi was available, it wasn’t. We booked and paid extra for a business room, we were given a standard room and refund was refused by the hotel. Not a bad location for getting to cologne city centre.

Welcoming at reception and clean room.

Nice hotel outside of the city (approx 45 min via train).

“The hotel is a bit far from the city center. It is 1 kilometer from the tram stop and 500 meters from the bus stop, and after that you have to walk uphill. Apart from the transportation issue, it is a clean and nice hotel. However, although we made our reservation on hotels.com with breakfast included, we learned at the hotel that breakfast was not included and we were asked to pay an extra fee. Even though we emailed the authorities, hotels.com claimed that the mistake was ours. It was the first time we encountered such a situation. Be very careful when making a reservation on the site.”

the heater in the room did not work. the staff provided a portable heater for the second night's stay, which helped. the room was not as described. (I blame Hotels.com) it was supposed to be arrange for 3 adults and one child. In reality, it could only accommodate 2 adults and one small child. We had to rent an extra room. On the plus side, the night manager discounted a second room by 50%.