Super 8 by Wyndham Lincoln

Xxx

I stayed at this hotel for 3 nights. It was clean and quiet however my issue was with my key card which kept being disabled. This was very annoying considering my room was upstairs and at the end of the hallway. I would have to comeback down and get it reactivated, This happened everyday. The AC unit in the room seems to be regulated it would stay off for long periods of time even though the room was warming up and when it came on it stayed on for approx 10 minutes and then go off for a longtime. The on and off times were pretty consistent. At night the unit didnt come on that much at all.

Unfortunately, this was a very frustrating stay. Breakfast was consistently disappointing. The coffee tasted like hot water, the apple juice was broken, and the orange juice tasted extremely diluted. One morning the waffle batter was so watered down it would not cook properly, and another morning the automatic coffee machine was completely out of all six coffee options. The room also had maintenance issues. There was no ice bucket or ice bag provided, the outlet used for the microwave was dead, and my key cards stopped working more than once. Both cards failed again when I returned late from a game. Unfortunately, the front desk employee I dealt with regarding the keys was extremely unwelcoming and made a simple request for assistance feel like an inconvenience. Checkout morning was the final frustration. Checkout was at 11 a.m., yet messages started around 6 a.m., followed by multiple reminders and a phone call while I was working and packing. Despite having a Do Not Disturb sign up, staff then knocked because they wanted my car moved for mowing. This had never been communicated in advance. They could have mentioned it at check-in, left a notice the day before, or included it in one of the many checkout messages. The individual problems were small, but together they showed poor maintenance, communication, and customer service. I would not stay here again.

Room was great hot tub impeccable Pool was freezing

When I checked in I was required to pay a $100 refundable deposit for the room which was not in any of the emails or anything that they sent me leading up to the day of my stay. I paid the deposit in cash but everything else on my card. Once I checked out they told me that I would receive the deposit on my card within 4 days. I haven’t received the deposit and whenever I call they say the same thing.The room had a STRONG fragrance when i walked in my room from a plug in that was plugged in. The toilet wouldn’t flush so I called the front desk and they came and kind of fixed it. The toilet was low to the ground. Probably lower than the tub. I will NEVER stay here again!!!