Name: Holiday Inn Express - Ludlow - Chicopee Area by IHG
Address: 321 Center Street, Ludlow, Massachusetts, United States of America, Ludlow, Massachusetts, US
Price range: $119–$331 per night
Rating: 8.6

What guests think

Across recent reviews, Holiday Inn Express - Ludlow - Chicopee Area by IHG is praised for friendly service, clean and comfortable rooms, and a popular hot breakfast, while ongoing renovations, occasional maintenance lapses, and a few service missteps draw criticism.

Guests highlight easy access off the Mass Pike and nearby dining, though some note highway noise and a less appealing immediate area. The pool earns compliments, but construction and an out of order fitness machine were reported. Overall, expect a convenient, value focused stay with some potential for minor disruptions.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests frequently mention ongoing renovations; the pool is enjoyed by many. A few operational impacts, such as construction areas and an out of order fitness machine, were reported.

Related guest reviews

6

Ruth

Jul 21, 2025

·

Stayed 1 night

The motel is in the midst of refurbishing, so much of it is old and drab. Breakfast was not very good,

10

Thomas

Feb 27, 2023

·

Stayed 1 night

Had a great night’s stay in Ludlow. I highly recommend this property for middle class families. Great pool for the kids, quiet and well maintained. Thanks to Expedia points I got my room for almost half price. Tom Beebe

8

Doug

Jul 28, 2025

·

Stayed 1 night

Property is under construction....but good breakfast.

10

Lynda

Oct 20, 2025

·

Stayed 2 nights

The hotel has recently been renovated and the rooms are modern and clean.

6

Amy

Nov 3, 2023

·

Stayed 1 night

Convenient but needs some improvement-namely mold smell downstairs & fitness room- treadmill out of order Staff was friendly & helpful

10

sheri

Aug 24, 2025

·

Stayed 3 nights

The place was clean. Breakfast was great ! Pool was perfect

10

Wayne

Aug 16, 2025

·

Stayed 1 night

The staff was very courteous and helpful. Although the hotel was in the midst of a renovation, our room was exceptionally clean and comfortable.

10

Elizabeth

Nov 13, 2024

·

Stayed 2 nights

Incredibly friendly staff, clean and comfortable rooms. It was nice to know that while the hallway fire system was down, they had staff on fire watch on every floor: The pool was wonderful and great hot breakfast!

8

Janet

Mar 15, 2023

·

Stayed 1 night

Property was clean, nice breakfast offered. The elevator rug needs to be replaced.

8

Chris

Jun 23, 2025

·

Stayed 1 night

The entrance to the hotel was a bit confusing. It shared an entrance with Taco Bell. And the front entrance was under construction so it was hard to tell that was the hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a strong point across many stays, with rooms often described as very clean. However, some guests reported issues such as dirty carpets, musty or pet odors, and occasional housekeeping lapses.

Related guest reviews

4

mary jo

Nov 20, 2023

·

Stayed 3 nights

This hotel is mediocre at best. It is dated, the elevator is very slow, the bed in our room was hard as a rock,, the air/heating system did not work well, there was minimal hot water in the bathroom and the rug in the room was dirty

8

Karen

Sep 27, 2025

·

Stayed 1 night

Clean room, friendly staff, Bfast was good. Only negative was floors really needed cleaning. Other than that it was perfect for our overnight stay.

10

Bjorn

Oct 16, 2025

·

Stayed 1 night

The room was clean and bed was comfy. Shower had good water pressure and could get hot unlike other hotel experiences being lukewarm. Staff was friendly late at night during check in as well as at early check out.

10

Nicole

Oct 23, 2023

·

Stayed 2 nights

This is hands down one of the cleanest hotels I have stayed in. This was a last option for me when it came to stating in the area. But I was very surprised to see how clean and whit the bedding was.

2

YESSENIA

Feb 2, 2024

·

Stayed 4 nights

Had to wait for the following day for new bed sheets, walked into dirty sheets the first night. 3rd night our toilet got flood, had to walk to front desk to pick up a plunger, had to plug my toilet for at the end of it all change rooms. I cannot believe I spend over $500 for this experience. I believe I should and would like to receive a refund or credit.

2

William

Jun 26, 2023

·

Stayed 2 nights

No shower curtain when we arrived. Daughter found nip bottle of vodka behind curtain

8

fanny

Oct 31, 2024

·

Stayed 1 night

Fair place to stay short term. Lobby and hallways have musty smell. Room very clean overall. Beds comfy. Breakfast great. Staff very friendly

10

William

Oct 28, 2024

·

Stayed 2 nights

Rooms are very nice and clean. Parking was good. Staff very nice. Breakfast was very good too. I would recommend this hotel.

10

Sue

Sep 1, 2025

·

Stayed 1 night

The continental breakfast was fantastic! The beds were extremely comfortable. Everything very clean. Would recommend to friends and family.

10

Thomas

Jun 25, 2024

·

Stayed 1 night

Very clean!!

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Many describe the rooms as modern, comfortable, and quiet. Some report highway noise, dated elements or temperature control problems, and occasional discomfort with beds or bathroom ventilation.

Related guest reviews

8

Christopher R.

Nov 4, 2024

·

Stayed 1 night

2nd time staying. consistently good, trouble with Wi-Fi this time. We will stay again.

6

Kurt

Feb 13, 2025

·

Stayed 1 night

Renovations being done. On 3rd floor - we stayed on 2nd floor. Saturday morning Woken up at 7 am by work being done directly above us. I called front desk to complain and they said next room already called and they went up to yell at the workers who started 2 hours early - Work schedules at 9 am - not 7 am! If it was 9 am there wouldn’t have been a problem. The room was clean, bed uncomfortable (king suite) and room would benefit from renovations. The highway was a bit loud, it was on the side we stayed. The manager reached out to me and did nothing about our stay. This is not what i expected. Would NOT stay here due to this and being woken up so early. You pay to stay somewhere and it should be quiet and comfortable. There’s enough hotels within 15-30 minutes to stay nearby. Very disappointed in this stay. I have stayed here a few times in the past and had no issues. Not to mention we were here for a funeral - just 2 weeks before for another funeral and stayed in Holyoke that stay We stay all over and use hotels dot com and read reviews.

6

brenda

May 5, 2024

·

Stayed 1 night

Didn’t like that there wasn’t an ice machine on our floor.Also the bed wasn’t that comfortable.

10

Lynda

Oct 20, 2025

·

Stayed 2 nights

The hotel has recently been renovated and the rooms are modern and clean.

10

Jeanine

Nov 18, 2025

·

Stayed 1 night

The room was lovely. The people at the front desk were friendly and helpful. It was quiet an pleasant.l

6

Marcia

Sep 19, 2023

·

Stayed 1 night

The hotel need to be updated in a serious way. Everything is outdated from the lack of USB ports to the toilet. The toilet flushes extremely loud but doesn’t flush well. The water temperature was a little bit of a struggle to maintain. However the breakfast was good enough and the staff very friendly and helpful.

6

Rosie

Apr 6, 2025

·

Stayed 1 night

Facility was very old and not updated

6

Clancy

Sep 21, 2024

·

Stayed 2 nights

Everyone was great, the room was clean and comfortable. The fact that the turnpike is out the back window made for difficult sleeping as it sounded like a raceway all night! Also, the breakfast was not great! Powdered scrambled eggs 😕 Flavorless sausage and potatoes 😕 No fault of the attendant, but the products were unappealing. Coffee was great, though!

10

Eric

May 21, 2024

·

Stayed 2 nights

Nice location and property. Bathroom needs a vent fan and the lighting over the sink in the kitchenette needs its own switch and dedicated circuit. Room was very clean and comfortable. Enjoyed our stay very much and the breakfast was superior.

8

Nancy

Jun 5, 2024

·

Stayed 1 night

It was clean cozy and relaxing o lay down fall no vents in the bathroom.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, attentive, and helpful. A few experienced poor issue resolution, billing or key problems, or an overly strict breakfast attendant.

Related guest reviews

10

Bjorn

Oct 16, 2025

·

Stayed 1 night

The room was clean and bed was comfy. Shower had good water pressure and could get hot unlike other hotel experiences being lukewarm. Staff was friendly late at night during check in as well as at early check out.

10

Davina

Sep 16, 2025

·

Stayed 2 nights

What a wonderful stay. The staff was incredibly friendly and ready to accomodate. The breakfast was amazing-which was really the reason I chose that hotel. Location right off Mass Turnpike and central to our visit. The rooms were recently updated and the beds so comfy. Stay here!!!

10

Jeanine

Nov 18, 2025

·

Stayed 1 night

The room was lovely. The people at the front desk were friendly and helpful. It was quiet an pleasant.l

10

Robert

May 27, 2025

·

Stayed 1 night

Che k in clerk was exceptional. Friendly, professional, kind.

10

Anita

Aug 14, 2025

·

Stayed 9 nights

Housekeepers are great, room clean, they are very accommodating Front desk very helpful and friendly Come to the area often, wouldnt stay anywhere else

10

Cecile

Sep 26, 2025

·

Stayed 1 night

I've been staying here off and on for years. Great location for me! Excellent, attentive staff & nice rooms. Good breakfast as well!!

10

Wayne

Aug 16, 2025

·

Stayed 1 night

The staff was very courteous and helpful. Although the hotel was in the midst of a renovation, our room was exceptionally clean and comfortable.

8

Brenda

Nov 21, 2025

·

Stayed 1 night

Staff were very helpful.

10

Nicole

May 20, 2025

·

Stayed 2 nights

The entire staff was very nice and helpful when needed.

4

Alan Robert

Apr 18, 2025

·

Stayed 10 nights

February, I reserved a King Suite and was charged for the price of a King Suite. When we arrived, we were told they had no suites and the only room available was a double queen room. I asked for a refund and was refunded all but $989 for a three-night stay in a room listed at $120 a night with taxes. In trying to solve this I am getting directed back to hotel and hotel directs me back to Expedia. What good is an Expedia reservation if this is how we are treated. I can't even get an itemized bill for charges. I will never stay at this hotel again. I am so disappointed with Expedia.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Conveniently located off I 90 with easy access to fast food and stores. Some mention highway noise and that the immediate area feels less appealing or less safe.

Related guest reviews

6

David

May 14, 2024

·

Stayed 1 night

Nice stay, decent hotel, conveniently located off the turnpike with lots of fast food, Chinese food, Portuguese food, pizza places, gas stations, pharmacies and grocery stores all within a mile range.

10

David M

Dec 6, 2023

·

Stayed 2 nights

location

10

Davina

Sep 16, 2025

·

Stayed 2 nights

What a wonderful stay. The staff was incredibly friendly and ready to accomodate. The breakfast was amazing-which was really the reason I chose that hotel. Location right off Mass Turnpike and central to our visit. The rooms were recently updated and the beds so comfy. Stay here!!!

10

Eileen

Apr 8, 2024

·

Stayed 1 night

Easy to get to off Interstate 90

10

elaine

Oct 27, 2023

·

Stayed 1 night

Easy access from the interstate. Take out close by

10

Cecile

Sep 26, 2025

·

Stayed 1 night

I've been staying here off and on for years. Great location for me! Excellent, attentive staff & nice rooms. Good breakfast as well!!

6

David

Oct 3, 2024

·

Stayed 1 night

I did not care for the location of the hotel. It did not seem safe. But we had no issues.

10

Ricardo

Sep 4, 2024

·

Stayed 4 nights

Great location for McDonald's, Burger king, taco bell and Starbucks is 9 minute walk up the road.

10

JP

May 15, 2023

·

Stayed 3 nights

convenient location

10

Pasquel

Aug 17, 2025

·

Stayed 1 night

Receptionist was thorough and very pleasant. Remodeled nicely. Location not very nice

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for variety and hot options, with standout cinnamon rolls mentioned. There are occasional critiques about quality, replenishment, or coffee.

Related guest reviews

6

Ruth

Jul 21, 2025

·

Stayed 1 night

The motel is in the midst of refurbishing, so much of it is old and drab. Breakfast was not very good,

10

Kent

Dec 10, 2024

·

Stayed 1 night

Nice rooms & good variety hot breakfast!

10

Autumn

Dec 31, 2025

·

Stayed 2 nights

Break fast was soo good. They had these little cinnamon rolls that were BOMB

8

Doug

Jul 28, 2025

·

Stayed 1 night

Property is under construction....but good breakfast.

10

Davina

Sep 16, 2025

·

Stayed 2 nights

What a wonderful stay. The staff was incredibly friendly and ready to accomodate. The breakfast was amazing-which was really the reason I chose that hotel. Location right off Mass Turnpike and central to our visit. The rooms were recently updated and the beds so comfy. Stay here!!!

10

sheri

Aug 24, 2025

·

Stayed 3 nights

The place was clean. Breakfast was great ! Pool was perfect

10

Jeanine

Oct 27, 2024

·

Stayed 2 nights

We had a wonderful stay at this hotel. It was clean, the free breakfast was phenomenal. To top it off the staff were very polite and friendly. Would definitely stay again.

8

Judith

Apr 21, 2024

·

Stayed 2 nights

The employees would not make more pancake mix on Saturday morning and there were many people requesting it and an hour left foe breakfast. The bed was hard as a rock. The shower curtain was too short

10

Sue

Sep 1, 2025

·

Stayed 1 night

The continental breakfast was fantastic! The beds were extremely comfortable. Everything very clean. Would recommend to friends and family.

6

Clancy

Sep 21, 2024

·

Stayed 2 nights

Everyone was great, the room was clean and comfortable. The fact that the turnpike is out the back window made for difficult sleeping as it sounded like a raceway all night! Also, the breakfast was not great! Powdered scrambled eggs 😕 Flavorless sausage and potatoes 😕 No fault of the attendant, but the products were unappealing. Coffee was great, though!

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$111
February	$111
March	$116
April	$137
May	$163
June	$167
July	$174
August	$174
September	$191
October	$175
November	$143
December	$110

Su	Mo	Tu	We	Th	Fr	Sa
				1 $129	2	3
4 $124	5 $124	6 $124	7 $124	8 $138	9 $225	10 $311
11 $155	12 $124	13 $124	14 $124	15 $124	16	17
18 $119	19 $124	20 $122	21 $122	22 $119	23 $173	24 $169
25 $119	26 $122	27 $122	28 $127	29 $119	30 $173	31 $174

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $164	18 $331	19 $275
20 $126	21 $130	22 $138	23 $121	24 $129	25 $277	26
27 $145	28 $129	29 $124	30 $124

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (Leisure)

Room, 1 King Bed, Accessible (Hearing)

Suite, 1 King Bed

Room, 1 Queen Bed, Accessible (Roll-In Shower)

Standard Room

Room, 1 King Bed with Sofa Bed

Suite, 1 King Bed (Feature)

Room, Accessible (Hearing)

Room, 2 Queen Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express - Ludlow - Chicopee Area by IHG

Have a question?

Considering this hotel for your Ludlow trip?

Prices for upcoming dates