Name: SureStay Hotel by Best Western Manchester
Address: 1020 West Main Street, Manchester, Iowa, United States of America, Manchester, Iowa, US
Price range: $78–$150 per night
Rating: 7.45

What guests think

Across reviews of SureStay Hotel by Best Western Manchester, guests frequently praise friendly front-desk staff, reasonable prices, and comfortable, often quiet rooms, with several noting convenient access to nearby stores, dining options, and Backbone State Park.

Many describe rooms as clean, and breakfast ranges from tasty with multiple choices to simple but acceptable. However, recurring concerns include musty or humid odors, dated condition with noticeable wear, and inconsistent maintenance such as slow drains, weak air conditioning, and occasional Wi‑Fi or TV issues. Facilities feedback notes no elevator, sporadic amenity problems like a down guest dryer or a dirty whirlpool, and occasional door or exterior upkeep issues. Expect a basic, budget stay with friendly service but variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic. Multiple reviews note there is no elevator; a few mention amenity or access issues such as a down guest dryer, a dirty whirlpool, exterior doors needing attention, and uneven steps or lighting.

Related guest reviews

10

Twyla

Sep 21, 2025

·

Stayed 1 night

Breakfast can be better. The air conditioner wasn’t getting really cold. And whirlpool was dirty. But the room was clean and nice, and spacious.

8

Dan

Apr 17, 2025

·

Stayed 7 nights

The only problem that I had with the stay here was the fact that the guest dryer was not working. Thankfully Harry was able to help me by allowing me to use the hotel's dryer in the meantime.

8

Bonnie

Sep 28, 2024

·

Stayed 3 nights

No elevator and must ask for towels everyday. Train whistle very loud at night.

8

John

Jul 6, 2024

·

Stayed 1 night

The staff were very nice. The outside needs to be updated, side door fixed.

8

Jerry

Jul 17, 2023

·

Stayed 2 nights

the steps are unevely spaced and lighting bad

8

Bonnie

Sep 28, 2024

·

Stayed 1 night

No elevator at all. Had to ask for towels or any housekeeping and would only get 2 towels per day. Train whistle very loud at night and early morning.

4

Melesio

Jun 17, 2025

·

Stayed 1 night

The hotel was old and is in need of repair. Our room had loose floor tiles and the bath tub had a hole that was patched up. The room had a bad odor which we discovered was an air freshener. I definitely would not stay here again.

10

Randall

Nov 4, 2023

·

Stayed 1 night

Location and hot tub in room

6

Emily

Jul 13, 2024

·

Stayed 1 night

I liked the location. The grass we long, there were cigarette butts all over the parking lot but especially by the doors. The bathrooms were sort of clean, towels were scarce, the tub didn’t drain for the shower, the door to our refrigerator didn't open all the way.

2

Bradley

Oct 19, 2025

·

Stayed 2 nights

Smells of mold, hallways smell of smoke. Exterior doors rigged to not lock

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Cleanliness

Cleanliness feedback is mixed: many guests found rooms clean and comfortable, but several reported musty or moldy odors, dampness, stained linens, or unclean surfaces. A few isolated reports mentioned bed bugs.

Related guest reviews

4

Lindsay

Sep 20, 2024

·

Stayed 2 nights

Overall dirty and smelled

4

Yajaira

May 4, 2025

·

Stayed 2 nights

My partner and I got a room with a jet tub for 2 nights. We were coming from out of town and arrived around 11pm. We had to wait a while and ring the doorbell multiple times before someone came to the front. The tub itself was nice, but we ended up leaving early the next morning after finding bed bugs. The room and halls themselves have a musty smell. Ended up staying at the Cobblestone hotel for the rest of our trip!

2

Shane

Apr 10, 2024

·

Stayed 1 night

Smells like mold. Bad place to stay.

10

James

Nov 17, 2025

·

Stayed 1 night

The staff was very friendly and courteous. The room was clean and comfortable. We will stay there again.

2

Teresa

Aug 6, 2024

·

Stayed 3 nights

There were bedbugs in the room and management refused to refund our night’s stay. We were forced to leave in the middle of the night! Management didn’t even seem surprised by it!

4

Jennifer

Oct 12, 2025

·

Stayed 1 night

Room wasn’t overly clean. Noticed dead bugs in the lights. Floor lamp and mini refrigerator didn’t work. Shower drain was slow to drain. Room smelled very musty and was very humid even with the provided dehumidifier running.

8

Kathy

Jul 27, 2025

·

Stayed 1 night

Good night sleep. Very clean and comfortable.

4

Alyssa

Sep 16, 2023

·

Stayed 1 night

There was a strong musty odor in the room upon arrival. Even after leaving the window open for several hours, it still lingered. All furniture showed heavy signs of wear, scratches, dings. Surfaces were sticky and not clean, with mirrors showing streaks, drips. Sheets had small stains and one pillow case had a makeup covered stain (appeared like it was used but not washed).

8

Keri

Jul 17, 2025

·

Stayed 1 night

The property overall is clean- a couple spots in common areas that could use a vacuum but rooms were clean. The staff were very kind. There is a grocery store and restaurant within walking distance.

10

John

May 21, 2024

·

Stayed 1 night

Room was pleasant and clean. Good breakfast. A great place to stay

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Rooms

Rooms are generally comfortable and often spacious or quiet, with many praising the beds. Some guests reported dated decor, occasional AC performance issues, and intermittent Wi‑Fi or TV connectivity or train noise.

Related guest reviews

8

Valerie

Jul 4, 2023

·

Stayed 2 nights

Comfortable bed

2

Jennifer

Oct 9, 2024

·

Stayed 1 night

Checked in from a 6.5 hour drive about 10pm. No wi-if or TV. Had a musty smell. Sink not draining properly. When asked manager about a discount. He kept repeating that someone was coming out to fix the wi-if and cable around 12pm. We didn’t care at that point. We were checking out.

6

Ronald

Sep 15, 2025

·

Stayed 2 nights

Bed was comfortable and shower was great. Air conditioning worked well. Breakfast was satisfactory. Not all electrical outlets in room were functional. Lockset on bathroom door was very loose. lFood left by previous room users had not been removed from fridge. Now spoiled.

8

Bonnie

Sep 28, 2024

·

Stayed 3 nights

No elevator and must ask for towels everyday. Train whistle very loud at night.

10

Stephanie

Sep 28, 2025

·

Stayed 1 night

I booked this hotel to attend an out of town wedding. Everything you’d hope a small town hotel would be. Affordable, clean, very comfortable beds, small but acceptable breakfast. Would definitely stay again if in the area.

10

Greg

Aug 23, 2025

·

Stayed 1 night

This was a one night stay. I had a show the next day in Elkader, and wanted to be close. The hotel was easy to get to and had several eating options. The room was spacious and quiet. The breakfast was tasty. I was very satisfied.

8

Bonnie

Sep 28, 2024

·

Stayed 1 night

No elevator at all. Had to ask for towels or any housekeeping and would only get 2 towels per day. Train whistle very loud at night and early morning.

4

Courtney

Aug 3, 2025

·

Stayed 2 nights

The air conditioner didn't work well and the room smells musty.

6

Adam

Jul 9, 2023

·

Stayed 1 night

Nothing to great. Clogged sink and no extra blankets for the foldout. Tv was very small and hard to see from the beds. The best part was the waffle maker.

8

Regina

Jul 6, 2023

·

Stayed 1 night

Overall, we had a good stay, except for the damp, sour odor in our room. Turning on the AC helped a little, but I finally went to the front desk and asked for air freshener or Febreze. The clerk gave me Febreze, which helped to mask the smell somewhat. I could still smell it in the morning. The wi-fi wouldn't connect that evening, but it did in the morning. Otherwise, the beds and pillows were comfortable and the breakfast included more than I expected. Not bad for the reasonable price.

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Service

Service is frequently described as friendly, welcoming, and helpful, with smooth check-in. A few guests experienced slow or absent staff late at night, billing issues, or unhelpful responses to problems.

Related guest reviews

2

Kenneth

Sep 29, 2024

·

Stayed 1 night

Lady at desk was rude unfriendly and messed up our days we lost over a hundred im a vet

10

Belinda

Mar 17, 2024

·

Stayed 1 night

I arrived early and the gentleman at the front desk asked if I would like my room right away so I didn’t have to wait until 3:00. That was really nice and considerate.

8

Roberta

Aug 13, 2023

·

Stayed 1 night

Our first room we were given the door wouldn't latch. You could just push the door open. They got us into a different room pretty quickly. The 2nd room was good. It was clean, the bed was comfortable. The free breakfast was good. Egg pattie, sausage pattie, cheese. I made it into a sandwich with the toasted english muffin. They had yogurt, waffles, small cinnamon rolls. We thought it was a good breakfast. It was reasonably priced.

8

Billie

Oct 5, 2025

·

Stayed 2 nights

The front desk staff were great, super friendly. The sheets, towels and bathroom shower were clean. The rest of the room needs some work. Missing outlet covers, nails sticking out of the bottom of the door, the vanity light over the sink needs changing, only worked half of the time.

2

Jennifer

Aug 24, 2025

·

Stayed 2 nights

Locked out of hotel at night with no service. No way to contact hotel service as interior phone broken.

8

Keri

Jul 17, 2025

·

Stayed 1 night

The property overall is clean- a couple spots in common areas that could use a vacuum but rooms were clean. The staff were very kind. There is a grocery store and restaurant within walking distance.

10

Claire

May 11, 2025

·

Stayed 1 night

Wesley at checkin was very welcoming and the room was clean and comfortable. Walmart was a block away for a quick trip. Would stay there again.

10

Linda

Nov 9, 2025

·

Stayed 1 night

Great service

10

Eric

Jan 5, 2025

·

Stayed 1 night

Hotel was very clean. Staff were very friendly, courteous and helpful.

10

Muriel

Sep 11, 2023

·

Stayed 7 nights

The only problem I have is I checked out on the 6 th and they are continuing to charge my debit card several times even today?

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Location

Convenient location for Manchester and Backbone State Park; easy to reach with shops and restaurants nearby. Some mention train noise at night.

Related guest reviews

8

Suzanne

Jul 22, 2023

·

Stayed 1 night

Motel was clean and appeared to be recently updated. Staff was superb.

8

Bonnie

Sep 28, 2024

·

Stayed 3 nights

No elevator and must ask for towels everyday. Train whistle very loud at night.

10

Greg

Aug 23, 2025

·

Stayed 1 night

This was a one night stay. I had a show the next day in Elkader, and wanted to be close. The hotel was easy to get to and had several eating options. The room was spacious and quiet. The breakfast was tasty. I was very satisfied.

10

Paul

Jun 25, 2025

·

Stayed 1 night

Nice hotel with good location near Backbone State Park.

8

Kenny

Jun 17, 2023

·

Stayed 1 night

Ate at River Bend Pub, great meal

8

Bonnie

Sep 28, 2024

·

Stayed 1 night

No elevator at all. Had to ask for towels or any housekeeping and would only get 2 towels per day. Train whistle very loud at night and early morning.

8

Keri

Jul 17, 2025

·

Stayed 1 night

The property overall is clean- a couple spots in common areas that could use a vacuum but rooms were clean. The staff were very kind. There is a grocery store and restaurant within walking distance.

10

Claire

May 11, 2025

·

Stayed 1 night

Wesley at checkin was very welcoming and the room was clean and comfortable. Walmart was a block away for a quick trip. Would stay there again.

10

David

Jun 28, 2024

·

Stayed 1 night

Easy to get to.

8

David

Sep 22, 2024

·

Stayed 1 night

It was a nice place to stay in Manchester. Not perfect, but mostly well maintained, nice beds, and decent morning breakfast. Price was good for the 3 of us as my sister slept on the sofa bed so it worked.

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Dining

Breakfast feedback is inconsistent: several enjoyed a decent or tasty spread, while others found options limited or unavailable at times due to timing or restocking.

Related guest reviews

10

Twyla

Sep 21, 2025

·

Stayed 1 night

Breakfast can be better. The air conditioner wasn’t getting really cold. And whirlpool was dirty. But the room was clean and nice, and spacious.

4

Kelsey

May 13, 2025

·

Stayed 1 night

The room smelt like musty mildew as soon as you walked in. The fold out bed was disgusting with stains all over it. The breakfast was ok. Didnt have any plates or bowls sitting out so we had to search the cabinets for them and the garbage was over flowing all over the floor and didnt get cleaned up or changed the 25 min we sat and ate.

8

Roberta

Aug 13, 2023

·

Stayed 1 night

Our first room we were given the door wouldn't latch. You could just push the door open. They got us into a different room pretty quickly. The 2nd room was good. It was clean, the bed was comfortable. The free breakfast was good. Egg pattie, sausage pattie, cheese. I made it into a sandwich with the toasted english muffin. They had yogurt, waffles, small cinnamon rolls. We thought it was a good breakfast. It was reasonably priced.

6

Ronald

Sep 15, 2025

·

Stayed 2 nights

Bed was comfortable and shower was great. Air conditioning worked well. Breakfast was satisfactory. Not all electrical outlets in room were functional. Lockset on bathroom door was very loose. lFood left by previous room users had not been removed from fridge. Now spoiled.

10

Stephanie

Sep 28, 2025

·

Stayed 1 night

I booked this hotel to attend an out of town wedding. Everything you’d hope a small town hotel would be. Affordable, clean, very comfortable beds, small but acceptable breakfast. Would definitely stay again if in the area.

10

Greg

Aug 23, 2025

·

Stayed 1 night

This was a one night stay. I had a show the next day in Elkader, and wanted to be close. The hotel was easy to get to and had several eating options. The room was spacious and quiet. The breakfast was tasty. I was very satisfied.

6

Margaret

Sep 15, 2025

·

Stayed 1 night

No hot breakfast at 9 am

10

Donna

Jul 31, 2023

·

Stayed 2 nights

The beds were a little too soft for me. But everything was clean, the guy who checked us in was very friendly. There was a construction crew staying there that cleaned out breakfast befor 7am so we didnt get breakfast both days. Other than that it was a great stay.

8

Regina

Jul 6, 2023

·

Stayed 1 night

Overall, we had a good stay, except for the damp, sour odor in our room. Turning on the AC helped a little, but I finally went to the front desk and asked for air freshener or Febreze. The clerk gave me Febreze, which helped to mask the smell somewhat. I could still smell it in the morning. The wi-fi wouldn't connect that evening, but it did in the morning. Otherwise, the beds and pillows were comfortable and the breakfast included more than I expected. Not bad for the reasonable price.

6

Angela

Apr 4, 2025

·

Stayed 1 night

No breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	$89
February	$88
March	$100
April	$108
May	$94
June	$103
July	$99
August	$105
September	$95
October	$91
November	$93
December	$87

Su	Mo	Tu	We	Th	Fr	Sa
				1 $108	2 $116	3 $116
4 $108	5 $108	6 $108	7 $108	8 $108	9 $86	10 $116
11 $78	12 $106	13 $106	14 $109	15 $109	16 $116	17 $150
18 $109	19 $108	20 $109	21 $109	22 $108	23 $117	24 $117
25 $109	26 $109	27 $109	28 $123	29 $109	30 $117	31 $117

SureStay Hotel by Best Western Manchester

Prices for SureStay Hotel by Best Western Manchester

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Suite, 1 King Bed with Sofa Bed, Jetted Tub (With Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, Multiple Beds, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 King Bed, Accessible

Guest reviews of SureStay Hotel by Best Western Manchester

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay Hotel by Best Western Manchester

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22 $111	23 $109	24 $108	25 $116	26 $86
27 $108	28 $108	29 $108	30 $108