Holiday Inn Express Monticello by IHG

It was great. I wish I knew the fitness room was under construction

We love there pool area

A lot of loud and dangerous Construction Work.

The pool area is beautiful

The facility is under renovations, but they have done the best possible to work around the situation. The staff is very kind and attentive.

Great option if you are in the area for a short stay. Hotel is doing some upgrades so some areas were not as spiffy as others. Mattress was a little uncomfortable, but I am picky. All else was good and a nice breakfast. Staff were beyond friendly and very professional. Highly recommend.

Wish the pool was open

Loved the pool access from the room.

Even though the hotel was under renovation everything was clean and the staff were so amazing 😍

This is a very nice hotel. I’ve stayed here several times. The only reason I didn’t give it 5 stars is that it is under major renovation, but that didn’t really impact our stay.

1st room wasn’t clean. Counters hadn’t been wiped down, floor wasn’t clean, & makeup on the pillows. The front desk was very nice & put us in another room. It was better, but not great. Hair in the floor & tub. Beds were comfy!

What I didn’t like was that my room was still dirty I had hair in the shower and by the sink area was sticky….needs better cleanliness and customer service

Everything about this property was sub-standard. It was very dirty in the halls as well as the room. There were not enough towels and wash cloths for our party of 3. The furniture was dated and uncomfortable. There was no hot breakfast and the selection of cold foods was unappetizing. We left early to try to find a place to get breakfast. I always stay at Holiday Inn while traveling and this property, by far, was the worst. The staff was very nice but that's the only thing good that I can say about my stay there. The fact that they were doing renovations should have been told to me when I was booking my stay. If it had been, I would have stayed somewhere else.

Property was not clean, we were Not able to use the shower at all!! Mold in around the shower, mat inside the tub looks like it had never been removed to clean underneath it!! Looks like something was growing out from underneath it as well. Then the drain was so clogged that when you turned the water on it continues to fill the tub!! I was sick at the thought of standing in that!!! I tried to change rooms but the other option was a smaller room with a smell -- like stale cigarettes!! We had to wash off in the sink 😔

Very clean

The property was under renovations on most of the rooms on our floor and we were the first room in the hallway with occupants and considering the amount of workers and the area of work being worked in it was so quiet and clean! The workers were respectful and kept conversations down and didn’t have music playing. The room was extremely clean, as were the common areas. The staff at the front desk were very inviting when we checked in.

We enjoyed our stay at the Holiday Inn Express in Monticello, AR. The staff were very friendly and accommodating. The rooms were clean and the breakfast was very good.

Found roaches in the bathroom.. reported and nothing was said to us regarding them. Checked out early.. Didn’t want to take the chance of transporting them back home.

Clean room the staff was amazing

Clean & nice hotel.

Roomy and clean room.

The staff was very attentive and professional. The rooms were clean and nice.

The property was clean. The bed was comfortable.

Great check in. Nice room. Lovely staff.

Room was in great condition and roomy. Breakfast choices were good

Comfortable beds and the breakfast was good

Stayed 5/2025 - Staff was fantastic, and room was perfect

I stood in line for about 20 minutes waiting for someone to get keys for a team (basketball team?). After that, I specifically requested to NOT BE ANYWHERE NEAR THAT TEAM (please put me on the opposite side of the hotel). Guess what? They put me right in the same hall. I was already unpacked and ready to sleep (I had a funeral to go to in the morning), then the team got back from the game. It was nonstop yelling, knocking on and banging doors for a couple hours. It was really awful and I can't believe the check-in staff was that inconsiderate and willfully ignored my request to be in a different area. The hotel was certainly not full and they had the room. Second night the team was gone, and it was OK, but my opinion of the hotel has dropped and I probably won't stay there again. I have stayed there before with no issues (except there are no USB ports to charge).

Very easy check-in. Room was nice and clean.

Bed is comfortable, nice pillows, room was clean and spacious. The only minor issue we came across was a semi-broken but still functional shower/tub spout. It was broken and didn’t allow the shower to be completely turned on (water was still coming out of the faucet and not just the shower head.) It is still functional but should probably be replaced soon. Otherwise, great place to stay.

Love the staff. Very friendly. Easy to check in and out. I will be back.

Staff was great. Beds were comfortable. Breakfast was great.

Everything was in good order except for some issues at check in. We were given another room, and it was clean. We arrived late and the King room was not available for us. Also, billing seemed an issue with several charges for incidentials, and checking out a day early. We called and there was no one to talk to directly at the hotel which we found problematic.

Hotel staff is always pleasant and helpful.

Great check in. Nice room. Lovely staff.

My wife and I arrived around 1:00pm. The lady at the front desk had a poor attitude and refused to check us in or pre-check us in. I tried to explained to her that my wife had an injury and requested a room on the 1st floor close to a first floor entrance as she was using a Walker. The clerk would not listen and just repeated "3 o'clock, 3 o'clock" in a demeaning manner. When I returned after 3:00, a new clerk gave us a room on the 2nd floor at the end of an off hall, requiring my wife to rest multiple times before reaching the room. I tried to explain to her and she just said, that's all they have available. Not satisfied and disappointed with the customer service.

Overall, the staff was welcoming. Please do more than consider giving the older gentleman on the hotel’s cleaning staff a significant pay increase, as he was exceptionally kind to pause his vacuuming and offer assistance in carrying my bags downstairs. The facility was fairly nice and clean. However, the shower floor was discolored. I could hear room doors slamming closed. The website and app says the hotel has a late check-out time at 2:00 p.m. as part of the membership benefits. To my surprise, that was not the case. Staff kept knocking at my door before 11 a.m. to clean the room. I mentioned the ‘late’ check-out time I was supposed to have, but they said they were unaware of this and that check-out was at 11 a.m. I then called the front desk to inquire about the check-out time, at which point I was told that there was no way it could be 2:00 p.m., as they had other guests scheduled to check in at 3:00 p.m. and the staff needed time to clean and prepare the room. I asked if there was a manager on site to confirm this. They said no. I asked if the policy had changed or if they had access to the hotel website or app. The employee said that they did not and could not access the hotel website or information regarding this. The dismissal of the issue was blatant. This was a very big inconvenience for me. The late check-out time was the reason I booked the reservation online.

No organization, night staff has been super helpful and supportive. Who ever planned the room’s screwed up big time. Our 1st room was occupied, then the 2nd room we were given keys to was also occupied. We’ve been trying to get to our room for 30 minutes.

Very easy check-in. Room was nice and clean.

Staff was rude and unorganized. Would not let us check in early even though we are members. Could not check in on time either because rooms had not been cleaned at 4 in the afternoon. Terrible service. Hotel was dirty and under construction. Worst HI I’ve ever stayed at.

Clean and friendly hotel. Good breakfast. Good location close to restaurants.

Hotel was great! Very clean, lots of amenities, restaurants close by. Staff was very friendly!

Loved how many resturants are close

Room was really nice beds were ok not great but I’m spoiled to my bed, great location and amenities, breakfast was pretty good my kids loved the fact there were fruit loops. We didn’t get to use the pool but it looked nice. Staff was friendly when we checked in

Convenient location, checkin staff was friendly. Room as described and clean. Can't comment on amenities as we checked in late and leaving early.

Close to everything convenient

CLOSE TO EVERYTHING!

Our room was very comfortable and clean. Within walking distance of several restaurant choices for dinner. Desk staff was courteous and cheerful. We would stay here again!

Loved the location and even had a movie theatre right behind the hotel, close walking distance for Walmart Cato and several other stores. I don't know how long this hotel has been here, I think it fairly new I will stay again if I am in the area, but the house keeping was not great the hotel front desk were friendly and helpful need to inspect more floors and sheets in the room needed major attention employees were out front smoking when we arrived need to do this to the side of the building walking into the building all I could smell was smoke

Breakfast had many options from yogurt, to cereal, and pancakes. Also had turkey sausage options.

Staff was great. Beds were comfortable. Breakfast was great.

Check in was quick and easy! Breakfast was amazing!

Everything about this property was sub-standard. It was very dirty in the halls as well as the room. There were not enough towels and wash cloths for our party of 3. The furniture was dated and uncomfortable. There was no hot breakfast and the selection of cold foods was unappetizing. We left early to try to find a place to get breakfast. I always stay at Holiday Inn while traveling and this property, by far, was the worst. The staff was very nice but that's the only thing good that I can say about my stay there. The fact that they were doing renovations should have been told to me when I was booking my stay. If it had been, I would have stayed somewhere else.

The facility and staff were clean and professional. We were welcomed and all requests were made. Breakfast was yummy and the staff working there was friendly and kept everything full and clean for guests. We would stay here again if we are in the area!

The best hotel in the area! You will not be disappointed.Clean, comfy beds, amazing breakfast.

Everything was so clean and breakfast was amazing!

We loved staying at this hotel. Our room was one of the newly renovated rooms. So very clean and the extras in the room were so nice. We had a fridge, microwave, full size ironing board, and I loved the dove products in the bathroom. The breakfast at the hotel was seriously the best I’ve had from a hotel. The pancake machine was a big hit with my kiddos. Every single staff member was friendly and accommodating

Friendly staff and breakfast was really good.

Room was in great condition and roomy. Breakfast choices were good