Name: Holiday Inn Express & Suites Zion by IHG - Great Lakes-Free Breakfast and Naval Base Shuttle
Address: 1100 33rd Street, Zion, Illinois, United States of America, Zion, Illinois, US
Price range: $65–$199 per night
Rating: 7.1

What guests think

At Holiday Inn Express & Suites Zion by IHG, guests often praise clean rooms, friendly staff, and a convenient location for Illinois Beach State Park, Great Lakes Naval Base, and nearby stores, along with a satisfying free breakfast.

Some reviews cite noise from adjacent rooms or elevators, an indoor pool that can be uncomfortably cold or too warm, occasional maintenance and housekeeping lapses, and frustrations with check-in delays, deposits, or unexpected charges. Several guests note the property feels newly renovated and modern, while one suite layout offers a glass door between rooms that reduces privacy. Overall, expect a straightforward, comfortable stay with a few policy and noise caveats.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool is available but temperature is inconsistent, reported as very cold or overly warm. Lobby seating and 24/7 coffee are appreciated, parking is easy, and there is no jacuzzi.

Related guest reviews

8

Asa

Oct 23, 2025

·

Stayed 3 nights

This hotel was quiet, clean , off in the cut , but by convenient stores and restaurants. Lobby space and additional tables with cozy chairs were a good space to go down and get some business done. I even saw a group down there playing cards. The breakfast had good options. They also have a modern coffee machine where you can get coffee and tea 24/7

4

Jacyne

Jun 16, 2024

·

Stayed 1 night

Very up set I got a suite for my son a couple of his friends for his 12th birthday to go swimming. The pool was very warm felt like a jacuzzi without the jets, then at check out my deposit was took because one of the kids spilled red juice on the pillow after several tries to contact the manager still til this day a week later haven’t heard from anyone to find out why my deposit was took over a pillow. And the mini refrigerator did not work so everything thing I brought with me I had to throw out the next day. Everytime I asked for a manager unfortunately none was ever there to resolve any of my issues, I will not go but. Very disappointed customer. Maybe they should have stayed the country inn.

10

Laurie

Mar 29, 2025

·

Stayed 3 nights

No jacuzzi. Liked close to Naval base

10

Peter

Feb 16, 2025

·

Stayed 1 night

Everything was great- pool was cold!

8

Toni

Dec 23, 2025

·

Stayed 1 night

Clean and kept up. However, indoor pool was very, very cold so we couldnt swim. Main reason we stayed there.

10

michael

Dec 9, 2024

·

Stayed 1 night

Very new & very clean

8

James

Aug 5, 2025

·

Stayed 1 night

Newer hotel, so it was nice.

8

Bobby

Aug 16, 2024

·

Stayed 1 night

Quiet safe easy parking. Good breakfast

10

Gary

Jun 11, 2024

·

Stayed 7 nights

Check in was fast and both the clerk and manager were friendly and helpful. We needed to add a day to our stay and they helped us do that with added incentives as well. The room was clean and quiet. The breakfast was very adequate and the person handling the area was always helpful and courteous, always making sure there was enough food out for everyone. There is a grocery store right across the street and plenty of restaurants nearby. This is a newly renovated hotel done within the last year.

8

Jesse

Aug 12, 2025

·

Stayed 2 nights

The staff were very nice and helpful, they made our stay nice and were very respectful. Though the room could have been cleaner—mildew-smelling and mold in bathroom, AC unit leaked on floor, and there was dirty linens on bed when we checked in, they were changed quickly by the very sweet and helpful staff. We just dealt with wet carpet due to AC unit, but this seemed to be normal. The pool was nice, breakfast tasty, and beds were comfy. Overall good stay!

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Cleanliness

Reviews consistently highlight clean rooms and common areas, with several noting a newly renovated feel. A few report issues like mildew odors, stained linens, bathroom mold, or wet carpets from leaks.

Related guest reviews

10

Charles

Dec 15, 2024

·

Stayed 1 night

Clean and quiet

4

Wanda

Jun 28, 2024

·

Stayed 1 night

The bedding(sheet and duvet cover) were stained with what looked like blood. The bathroom wall hook was broke and fell off the wall. Toilet did not flush well (had to hold down handle to make toilet flush completely). Waffle machine did not work/broken at complimentary breakfast. Wish there had been the choice of plain eggs instead of both egg choices including added cheese and peppers. Prompt response by staff regarding complaints.

8

Andrew

Nov 29, 2025

·

Stayed 2 nights

Clean room with good staff.

10

Danny

Sep 21, 2025

·

Stayed 3 nights

The hotel was really clean and the beds were comfortable. I will stay here again next time I'm in town.

10

michael

Dec 9, 2024

·

Stayed 1 night

Very new & very clean

10

Rebekah

Jan 12, 2024

·

Large clean room.

10

Anthony

May 4, 2025

·

Stayed 4 nights

Very clean and modern.

10

Brannon

Feb 22, 2026

·

Stayed 5 nights

Had a quick stay here. The room was clean and organized with everything I needed and the daily breakfast was solid.

2

LaKita

Aug 12, 2024

·

Stayed 2 nights

They need to update the advertising on the pictures to match the exact image of what you will get I will never book this room again I had hell!!! Room not right and toilet flooded the whole time!!

8

Jesse

Aug 12, 2025

·

Stayed 2 nights

The staff were very nice and helpful, they made our stay nice and were very respectful. Though the room could have been cleaner—mildew-smelling and mold in bathroom, AC unit leaked on floor, and there was dirty linens on bed when we checked in, they were changed quickly by the very sweet and helpful staff. We just dealt with wet carpet due to AC unit, but this seemed to be normal. The pool was nice, breakfast tasty, and beds were comfy. Overall good stay!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable with good beds and some spacious layouts. Noise can carry from elevators or neighboring rooms, and one suite’s glass door between spaces reduces privacy.

Related guest reviews

10

Desiree

May 20, 2025

·

Stayed 2 nights

Would stay here again for sure. Nicely renovated, comfortable and clean.

6

Chinh

Nov 23, 2025

·

Stayed 3 nights

The room is very noisy due to the elevator operating nearby. For some reason, our room was not made up after the first night.

10

Barbara

Aug 11, 2025

·

Stayed 2 nights

We stayed over two nights as we visited the nearby Illinois Beach State Park. The accommodations were great and staff was very responsive. One feature to note - we stayed in the 2 King one-bedroom suite (which is advertised to accommodate 6 adult guests). The door between the bedroom and main room is really a window. There is no privacy between the two rooms. Ordinarily, a room like this has a solid door, which gives a family a second space to change, have a break from one another, etc. My understanding is the door with window is a requirement of the corporation, not a local decision. Either way, it might be helpful for others booking this type of room to understand the set-up. I uploaded photos - this is looking from suite space into bedroom (not a reflection).

10

Danny

Sep 21, 2025

·

Stayed 3 nights

The hotel was really clean and the beds were comfortable. I will stay here again next time I'm in town.

10

Neil

Jul 10, 2025

·

Stayed 8 nights

Felt like I was the first person to stay in my room

10

thomas

Aug 20, 2024

·

Stayed 1 night

I was there in the evening to sleep as I was too far from home after working my construction job. I only was in the reception area to check in and my room. The man at the desk was very nice the room was perfect. Clean and comfortable. A.c worked good and I left well rested n happy

10

Rebekah

Jan 12, 2024

·

Large clean room.

8

Beth

Aug 23, 2025

·

Stayed 3 nights

Average hotel. Nothing overly fancy and it’s not trashy, you are safe ❤️ comfy

10

Candace

Jul 27, 2025

·

Stayed 1 night

The hotel was very clean. Beds were comfortable. Breakfast was excellent! The only thing that took away from the stay was the noisiness of the other customers, but that is not at the fault of the hotel at all. We had a family of children next to us and several families with children staying above us that kept us up most of the night.

8

NOLASCO

Aug 21, 2025

·

Stayed 1 night

Love the proximity to Illinois State Beach Park and Gurnee Mills. Rooms adjacent has a toddler that’s crying and making so much noise at 1am. We can hear all the way to our room. Made me awake until 4:30 am! Surprise that the room can’t reduce the noise outside to at least some decent level. Otherwise good place to stay. Free breakfast too is a plus. Thank you guys

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Service

Staff are widely described as friendly, helpful, and accommodating, with prompt responses to concerns. Some guests experienced check-in delays or confusing policies around deposits, early check-in fees, or billing, and occasional communication or follow-up issues.

Related guest reviews

6

Anne

Aug 2, 2025

·

Stayed 1 night

Who charges $20 an hour for early check in??? We arrived sooner than anticipated and we were charged $40 to get into our room. The room was ready so why the charge??? I feel like I was robbed. I will never stay there again.

4

Salena

Sep 3, 2024

·

Stayed 2 nights

The main thing that was a little sketchy And made me uncomfortable Was the morning of my check out around 9am I went to eat breakfast and I had the sign my door that said not ready yet But when I was walking toward my room, I saw the housekeeper outside my door and another one walk out of my room. I said hey, I’m checking out in about an hour, but I need to shower still. I do not think either one of the housekeepers spoke any English or understood what I said, so I double locked myself in the room while I showered. When the housekeeper went in my room while I was gone, it made me very uneasy because all of my personal belongings were still in the room, including my purse. I’m wondering what good the sign is that you put on the door knob? I would not go back for this reason

10

Rebecca

Nov 13, 2025

·

Stayed 2 nights

Great front desk staff, our family booked 3 rooms and had a wonderful time

8

Beverly

Oct 26, 2025

·

Stayed 2 nights

Staff were very efficient and breakfast was very good!

8

Andrew

Nov 29, 2025

·

Stayed 2 nights

Clean room with good staff.

10

Veronica

Nov 21, 2025

·

Stayed 3 nights

Our stay was amazing. It’s been 11days since we left and I still haven’t received my deposit😫

10

Latonya

Mar 9, 2025

·

Stayed 3 nights

Staff is so professional great place to stay. Breakfast is delicious.

8

Adil

Feb 19, 2026

·

Stayed 5 nights

Service was amazing, Shane made my time here great and the staff were very considerate towards some small issues during the stay.

10

Tisha

Jan 7, 2025

·

Stayed 5 nights

The staff at this property were amazing! We stayed for 5 nights and they were consistently kind, attentive, and quick to action any of our concerns. Breakfast food options were good although repetitive. I highly recommend this hotel!

4

Allison

Aug 20, 2025

·

Stayed 1 night

Their system was down when we got there, so we waited 45 minutes in the lobby. Then asked us for $100 cash for the incidental fee so we went to get cash. We were gone barely 5 minutes and when we got back there was a line of guests who arrived after us checking in. We then had to wait in another 10-15 minutes to finally get our room key. The staff was nice, but definitely feel like the situation should have been handled better.

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Location

Convenient for Illinois Beach State Park and the Great Lakes Naval Base, with shops and restaurants nearby. Many mention a quiet, safe area that’s easy to access.

Related guest reviews

10

Rebecca

Sep 22, 2025

·

Stayed 1 night

The quiet, conveniently located hotel was perfect for my visit to this area. I felt quite safe and the staff were most helpful.

8

Asa

Oct 23, 2025

·

Stayed 3 nights

This hotel was quiet, clean , off in the cut , but by convenient stores and restaurants. Lobby space and additional tables with cozy chairs were a good space to go down and get some business done. I even saw a group down there playing cards. The breakfast had good options. They also have a modern coffee machine where you can get coffee and tea 24/7

10

Camille

Mar 26, 2025

·

Stayed 2 nights

The hotel itself was very comfortable. The bed was very comfortable. It was in great location of where I needed to be.

8

James

Aug 4, 2024

·

Stayed 4 nights

Front desk was very welcoming and helpful! This is a great stay for those visiting their loved ones at the Great Lakes Naval Base. 20 mins away but had everything around needed. Will be visiting again!

10

David

Jan 18, 2025

·

Stayed 3 nights

We were in town for my son‘s graduation from the Navy Boot Camp. It is approximately 15 minutes from the site. It was in a good safe location.

8

Deval

May 31, 2024

·

Stayed 2 nights

It was quiet and very close to everything, food, gas, and entertainment.

10

Juanita

Sep 1, 2025

·

Stayed 1 night

I stayed at this location one week ago to be close to the beach… I loved it so much, I booked again and returned just a week later. Such friendly staff, super clean and the breakfast is great. Truly a family location and I appreciate that and the safety. I will def return.

10

Suzette K

Oct 19, 2024

·

Stayed 4 nights

It was on a quiet street

10

Lisbeth

Jan 20, 2025

·

Stayed 4 nights

Staff was amazing and very knowledgeable of the area. Felt very welcoming the second I stepped into the building. Breakfast was great. Hotel is located at a very convenient location. Supermarket, 2 dollar stores and restaurants just steps away. Naval base only a 18 minute drive. Couldn’t have been happier with this choice in North Chicago.

8

NOLASCO

Aug 21, 2025

·

Stayed 1 night

Love the proximity to Illinois State Beach Park and Gurnee Mills. Rooms adjacent has a toddler that’s crying and making so much noise at 1am. We can hear all the way to our room. Made me awake until 4:30 am! Surprise that the room can’t reduce the noise outside to at least some decent level. Otherwise good place to stay. Free breakfast too is a plus. Thank you guys

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally well liked, described as good to excellent with helpful service. A few note repetitive menus, limited options for non‑pork eaters, or occasional equipment issues like a broken waffle maker.

Related guest reviews

8

Beverly

Oct 26, 2025

·

Stayed 2 nights

Staff were very efficient and breakfast was very good!

4

Wanda

Jun 28, 2024

·

Stayed 1 night

The bedding(sheet and duvet cover) were stained with what looked like blood. The bathroom wall hook was broke and fell off the wall. Toilet did not flush well (had to hold down handle to make toilet flush completely). Waffle machine did not work/broken at complimentary breakfast. Wish there had been the choice of plain eggs instead of both egg choices including added cheese and peppers. Prompt response by staff regarding complaints.

10

Dylan

Sep 3, 2025

·

Stayed 2 nights

We absolutely enjoyed our stay here! Definitely will return back here if we come back to the area. Breakfast was good and all the staff were super friendly.

10

Latonya

Mar 9, 2025

·

Stayed 3 nights

Staff is so professional great place to stay. Breakfast is delicious.

10

Tisha

Jan 7, 2025

·

Stayed 5 nights

The staff at this property were amazing! We stayed for 5 nights and they were consistently kind, attentive, and quick to action any of our concerns. Breakfast food options were good although repetitive. I highly recommend this hotel!

10

Juanita

Sep 1, 2025

·

Stayed 1 night

I stayed at this location one week ago to be close to the beach… I loved it so much, I booked again and returned just a week later. Such friendly staff, super clean and the breakfast is great. Truly a family location and I appreciate that and the safety. I will def return.

8

Bobby

Aug 16, 2024

·

Stayed 1 night

Quiet safe easy parking. Good breakfast

10

Gary

Jun 11, 2024

·

Stayed 7 nights

Check in was fast and both the clerk and manager were friendly and helpful. We needed to add a day to our stay and they helped us do that with added incentives as well. The room was clean and quiet. The breakfast was very adequate and the person handling the area was always helpful and courteous, always making sure there was enough food out for everyone. There is a grocery store right across the street and plenty of restaurants nearby. This is a newly renovated hotel done within the last year.

8

Gretta

Feb 16, 2025

·

Stayed 3 nights

This was a great experience overall. The staff were very friendly and accommodating. I didn't give it 5 stars because the breakfast options didn't give none pork eaters an option, and no hot chocolate :). I would definitely return and recommend it.

10

Brannon

Feb 22, 2026

·

Stayed 5 nights

Had a quick stay here. The room was clean and organized with everything I needed and the daily breakfast was solid.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $130	18 $118	19 $122
20 $71	21 $75	22 $84	23 $116	24 $118	25 $119	26 $105
27 $72	28 $79	29 $84	30 $116

Su	Mo	Tu	We	Th	Fr	Sa
				1 $185	2	3 $96
4 $71	5 $76	6 $84	7 $129	8 $121	9 $199	10 $126
11 $71	12 $75	13 $90	14 $99	15 $122	16 $99	17 $122
18 $66	19 $72	20 $86	21 $122	22 $96	23 $126	24 $109
25 $65	26 $72	27 $75	28 $91	29 $85	30 $87	31 $103

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About this property

Location

Room options

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible

Suite, 1 Bedroom

Premium Room

Standard Room

Standard Room, 1 King Bed with Sofa Bed

Room, 1 King Bed, Roll-In Shower (Communications, Roll-In Shower)

Room, 1 Bedroom, Accessible Bathtub (Communications, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Accessible Tub)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Guest reviews

Good

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Zion by IHG - Great Lakes-Free Breakfast and Naval Base Shuttle

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Prices for upcoming dates