Name: Extended Stay America Suites - Foxboro - Norton
Address: 280 South Washington Street, Norton, Massachusetts, United States of America, Norton, Massachusetts, US
Price range: $107–$364 per night
Rating: 7.87

What guests think

Reviews of Extended Stay America Suites - Foxboro - Norton describe very friendly staff but widespread concerns about cleanliness, dated rooms, persistent smoke odors, maintenance lapses, and noise for some guests, resulting in an overall no‑frills, variable stay experience.

Many guests highlight courteous, helpful front-desk staff and easy check-in. Across multiple reviews, cleanliness and odor complaints, worn furnishings, and maintenance issues (broken fixtures, weak shower pressure) are common, and occasional safety concerns were raised. Amenities are basic: in-room kitchenettes often require requesting supplies, the grab-and-go breakfast is minimal, and several guests noted no ice machine and paid or unreliable Wi‑Fi. Expect a budget stay where staff try to help but overall conditions vary.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic and dated; in-room kitchenettes are standard but cookware and coffee makers often must be requested. Several reviews note no ice machine, paid or spotty Wi‑Fi, and worn common areas.

Related guest reviews

6

Emmanuel

Jul 1, 2024

·

Stayed 4 nights

The remote was broken, the tub was clogged, rooms are cleaned every 10 days according to the receptionist, the payment system has a delay because of poor internet connections.

10

Tiffany

Jan 22, 2023

·

Stayed 1 night

Nice and clean property. friendly staff, great laundry facilities

8

Joshua

Nov 25, 2024

·

Stayed 1 night

I did not like the fact they have no ice machine at this hotel!

4

Patricia

May 2, 2025

·

Stayed 6 nights

None of the stated kitchen supplies were in the kitchen. One needs to ask for each item. Coffee maker not available. Toaster wasn't cleaned of crumbs. I brought some of my own kitchen supplies so not sure if any other items wouldn't have been available and if they were in what condition. Stairway not swept of bottles and wrappers entire week. I could see that the floor was not mopped by the underside of my slipper socks after first evening. A large area of melted wax was dribbled onto front of bureau. Top of fridge needed to be cleaned of dust before placing items there. Inside bottom of kitchen trash can, hidden under the plastic bag, was sticky with pieces of food and smelled slightly of cigarettes, the odor I was greeted with upon each days arrival, thinking the smell entered through the vent system.

2

Regina

Aug 29, 2024

·

Stayed 1 night

The room was not worth $400 for the night. The pictures online portrayed a very different room. The fridge had rust on the front of the doors, top to bottom. The toilet made a loud ongoing noise that kept us awake throughout the night. The tv was small. There wasn’t a coffee pot in the room. There wasn’t an alarm clock. There wasn’t any ports to plug mobile devices into. The shower drizzled water, no water pressures. It was a stripped down plain room. Very disappointed for the cost.

2

Michelle

Jun 27, 2024

·

Stayed 1 night

Run down hotel, but was clean. Bed’s uncomfortable, unfriendly check in person, no amenities.

10

michael

May 16, 2024

·

Stayed 2 nights

Wedding machines have no pricing information. You don’t know what you’re gonna pay until after you make the purchase.

2

Edwin

Jun 22, 2024

·

Stayed 4 nights

Never clean d my room even after requesting the service. Very limited amenities and even have to pay to use their laundry room services

2

Leanne

Aug 24, 2025

·

Stayed 1 night

This hotel was dirty, the lights in the kitchen and the bathroom were both broken as well as the microwave. The bathroom counter sink was stained with what looked like hair dye, and the bathtub was cracked and rusting. When I told the front desk agent he laughed and proceeded to tell me I owe$2.99 for wifi. It’s 2025 who still charges for wifi, especially after I tell you all the problems we had. Disgusting for a $400 night stay. Pure robbery. Stay away from this hotel

6

Nicole

Mar 7, 2025

·

Stayed 1 night

Definitely not a 5 star by any means. Rates are cheap and it was only a one night stay. The front desk staff is super friendly and helpful. However, they don’t have pool or breakfast . The lobby, elevator and hallways are dirty and dingy. The rooms have kitchens in them maybe that’s why they don’t offer breakfast but you have to get all the stuff like pots and pans, utensils, plates, coffee pot and etc from the front desk. Which i didnt do and probably wouldn’t. The Chairs are ripped and one of the lamps was completely broken. I made sure I stripped the bedding and disinfected every inch to the point where it was damp and had to dry. The room and bathroom were clean but not spotless. Before i used touched anything I clean everything from the kitchen area to the bathroom including the tub.

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Cleanliness

Cleanliness is a recurring issue: many rooms and common areas were described as dirty or smelly, with stained linens, sticky floors, trash in hallways, and smoke odors; a few guests did find their rooms clean.

Related guest reviews

8

Christa

Aug 23, 2025

·

Stayed 1 night

Property was clean, but not so up to date, not terrible

8

Cynthia

Mar 28, 2025

·

Stayed 3 nights

My room was clean. It was quiet at night and the bed was comfortable so I had a good night sleep.

4

George

Nov 5, 2025

·

Stayed 1 night

Dirty, smelly, breakfast not as advertised. Coffee and cereal bars. Nothing else Not even continental

2

Jill

Mar 16, 2025

·

Stayed 1 night

Room was dirty and outdated. Sheets stained, towels gross, hallways stunk.

4

Marie

Jun 22, 2024

·

Stayed 1 night

It was by far the dirtiest hotel I've ever stayed in. Queen bed with only 3 pillows, asked for another one, they said they didn't have any. No ice machine. The floors were slippery and dirty dust bunnies on the floor. Had to wash my feet in the morning just to put my shoes on. Electrical outlet in bathroom did work.

2

Kirby

Jun 2, 2025

·

Stayed 1 night

This property was one of the worst hotels my husband and I have ever stayed in. The smell of smoke and uncleanliness hung in the air for the entirety of our stay. The smoke detector in our room had a plastic bag wrapped around it...thankfully we noticed this and removed it. Bedding was stained and dirt was found in the bed itself. Hair left in the shower and just a general lack of cleanliness within the room. Save your money (and anxiety over bringing home bedbugs!) and stay elsewhere!

2

James

Jul 31, 2025

·

Stayed 1 night

Room was dirty. Was not vacuumed and there was enough weed on the carpets to roll a joint. The kitchen floor was sticky so along with the carpet, you didn't want to walk on floor in bare feet. All this to go along with a gross bathroom with hair all over the tub. Even my wife was grossed out and it usually takes a lot for that to happen. This wasn't a cheap room either at nearly $200 a night. Will not be staying here again.

4

lidia

Apr 14, 2024

·

Stayed 1 night

This was an overnight stay. We arrived shortly after midnight due to how late the event ended. Staff was friendly no disappointment there. Room however had hair and stains on tbe pillowcases. Requested clean pillowcase with no issues. The bathroom needed repairs. Next morning you truly can see how dirty the room was. The price for this stay i could have stayed at a motel for less. Disappointed , please do not write a response of how sorry you are and how we can return again. Do something about it.

4

LYNN

Nov 14, 2025

·

Stayed 2 nights

Place was dirty , had to go back to front desk and ask for TP . Room not made up when we got back from our day . Trash piled in hallway and the place smelled .

2

Meredithe

Jul 17, 2025

·

Stayed 1 night

The rooms were disgusting and the whole hotel smelled awful.

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Rooms

Rooms are dated and basic, with worn furnishings, maintenance issues (weak hot water, loud appliances, limited in-room amenities like no coffee maker or USB ports), and occasional noise; some guests found them spacious or the beds comfortable.

Related guest reviews

4

Jennifer

Jul 17, 2025

·

Stayed 1 night

The property is old - refrigerator appeared to be at least 10 yr ran loud at night — window in room appeared to have like animal “slobber” elevator was dirty - dusty- towel rack rusty - beds soft and uncomfortable - staff nice and did well for what they have to work wish

4

KEVIN

Jul 21, 2025

·

Stayed 2 nights

The entire inside needs a refresh! Furniture worn, curtains old, carpet dirty, floors in room felt dirty. For a nonsmoking room, there was a cigarette butt on the floor next to window. Nothing in the fully equipped kitchen, not even ice cube trays. Would not recommend staying there.

6

Samantha

Jul 17, 2025

·

Stayed 1 night

As a whole the building is in pretty rough shape. Kitchenette was outdated and rusty. Room itself was in fine condition, for the price, on a concert night near Gillette, it could have been worse

6

Jennel

Oct 19, 2025

·

Stayed 1 night

It was okay a bit run down but the mattress was nice and firm.

10

Jorge

May 27, 2024

·

Stayed 1 night

Refrigerator was loud

2

Regina

Aug 29, 2024

·

Stayed 1 night

The room was not worth $400 for the night. The pictures online portrayed a very different room. The fridge had rust on the front of the doors, top to bottom. The toilet made a loud ongoing noise that kept us awake throughout the night. The tv was small. There wasn’t a coffee pot in the room. There wasn’t an alarm clock. There wasn’t any ports to plug mobile devices into. The shower drizzled water, no water pressures. It was a stripped down plain room. Very disappointed for the cost.

8

John

Jul 27, 2025

·

Stayed 2 nights

Our stay was nice. FYI THERE SHOULD BE USB PORTS in room. Some travelers don’t have 12 vac to usb adapters. I don’t have on because I haven’t needed one because everywhere I have stayed has usb port somewhere in room.

4

Sarah

Jul 13, 2025

·

Stayed 1 night

The bathtub was dirty and unusable with liquid in the tub. The counter of kitchenette was not cleaned. The guests above us were stomping and taking until 4 am and started again at 6 am. Attempted to call the front desk and after hours number 3x with no response.

8

Richard

Apr 12, 2025

·

Stayed 1 night

I was disappointed in the lack of hot water for the shower. The wayer was merely luke warm

4

William

Jun 9, 2024

·

Stayed 1 night

For $210 we get a freezing cold room with no comforter. A bed frame with a mattress and a cheap blanket to go with it. Kitchen area full of rust and corrosion. Not happy at all and questioning why this place is charging $210 a night?

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Service

Service is frequently praised as friendly and helpful at check-in and throughout stays, with several staff called out by name. However, there are reports of absent or unresponsive front-desk coverage and inconsistent follow-through on issues or housekeeping requests.

Related guest reviews

10

Jonathan

Nov 26, 2025

·

Stayed 1 night

Staff was very helpful.

10

ELSA

Mar 21, 2025

·

Stayed 1 night

Sara and Kyle excellent customer service. Understanding and professional. Because of them I will be coming back.

10

Shannon

May 30, 2025

·

Stayed 1 night

Kyle was awesome! Great employee

4

WENDY S

Jul 3, 2024

·

Stayed 1 night

Front desk was unoccupied and I waited for about 10 minutes for desk clerk to show up. Another guest knew to find the employee in the break room. Finally went hunting for someone. Floor of my room was coated with a sticky substance.

10

Kenneth

Mar 16, 2025

·

Stayed 1 night

Checkin was easy and room was ready for early checkin with no problems

2

Stephanie

Mar 22, 2025

·

Stayed 2 nights

Had an unsafe situation and called the front desk several times but there was no answer. I don’t think I will ever be returning. Which is unfortunate because I always have gone to this hotel on many occasions.

10

Brenda

Oct 19, 2025

·

Stayed 6 nights

The staff are amazing and so helpful. Floorplan the same at all extended Stays, so there are no surprises. Clean. Good pet areas to walk your pet.

4

Sarah

Jul 13, 2025

·

Stayed 1 night

The bathtub was dirty and unusable with liquid in the tub. The counter of kitchenette was not cleaned. The guests above us were stomping and taking until 4 am and started again at 6 am. Attempted to call the front desk and after hours number 3x with no response.

2

ken

Nov 18, 2025

·

Stayed 1 night

Went to check in… entered the lobby…. Walked out…. Totally outdated Smelled Booked another room at another hotel and lost our money for the night. Called since there was no one at the counter and was told they could not refund even though we just booked the room 30 minutes earlier on the app. Ppl don’t bother

10

Aury

Jul 22, 2025

·

Stayed 1 night

Customer service was great. Easy check in , easy check out . Room was great , no problems

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Location

Location is generally quiet, though several reviews say it feels out of the way or lacks nearby amenities; a few guests found it convenient for work or events.

Related guest reviews

4

Kevin

Mar 21, 2025

·

Stayed 1 night

Location somewhat.

10

JASON

Jan 19, 2023

·

Stayed 1 night

Very convenient location.

8

Leland

Jun 9, 2024

·

Stayed 1 night

Adequate for one night. Out of the way location. No real breakfast.

10

Emily

Jan 2, 2023

·

Stayed 1 night

My boyfriend and I are 20 years old so 9/10 times we travel we stay with Extended Stay America because they allow check in at 18. The one in Foxboro has been my favorite. The woman who checked us in was so nice and friendly, and asked us if we had a preference on what floor we would like which was never done before. Our room had a very pleasant smell that was comforting and clean, but not overwhelming. The room was very clean, came with plenty of towels, and had comfortable bedding/pillows. Everything also was a fair price. While not luxurious, Extended Stay is a great option for those who want nice rooms, for a fair price that aren't a sketchy motel on the side of the highway. I would definitely recommend to others, especially if they're staying close for an event at Gillette like us.

4

Elizabeth

Jun 12, 2024

·

Stayed 1 night

It wasn’t bad for the price. The room was cute and clean. The bathroom ceiling looked like it had a leak and wasn’t finished being repaired. What I didn’t like was the people loitering around outside of the building. Made it seem unsafe.

10

Neal

May 31, 2025

·

Stayed 1 night

Nice service, welcomed at arrival and departure, and excellent location for my work here. Thank you

10

Dennis

Oct 29, 2024

·

Stayed 1 night

Quiet, beautiful, and feels safe.

4

Emmanuel

Mar 13, 2025

·

Stayed 1 night

The lady in the morning shift, you are the face of the hotel act professional, you never know whos waiting behind you waiting to check out! 2nd shift agent polite and friendly. Hotel and room need updating. This place could be great with fore kicks down the road for families and lots of restaurants near by like barrels and boards. Update, retrain. One pro was that there was no rug flooring, hotel rug flooring is nasty, beds weren't too bad. Potential here, quiet area

10

Marc berlens

Mar 13, 2025

·

Stayed 2 nights

the area was so calm 🙏

4

jennifer

Aug 12, 2025

·

Stayed 1 night

Upon check-in, the friendly receptionist discovered our room occupied and several rooms not cleaned or ready for occupancy. The property was run down, people smoking in rooms and at the main entrance, both cigarettes and marijuana. The location had no amenities nearby. The floor in our room was dirty and in need of a deep clean

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Dining

Breakfast is very limited—often just coffee with granola bars or instant oatmeal—and some felt it was not as advertised.

Related guest reviews

6

Joseph

Feb 12, 2023

·

Stayed 1 night

Front desk staff very friendly. So-called "breakfast" was pretty lame. Over all, OK value for the $

8

Leland

Jun 9, 2024

·

Stayed 1 night

Adequate for one night. Out of the way location. No real breakfast.

6

Robbie

May 20, 2024

·

Stayed 9 nights

Asked 2 times for room service, room was not serviced in over 9 days… refrigerator had to be replaced, water all over the floor, ppl smoking, staff smoking, kind of a weird dynamic, continental breakfast coffee had different sized cups that were very small as opposed to the previous day, condiments ran out quickly, no sugar packets, front desk had to order from Amazon, wouldn’t stay here again, fire alarm went off although we were pre-warned… not the best not the worst, it just wasn’t a professional experience to be enjoyed… checked out 1 day early

4

George

Nov 5, 2025

·

Stayed 1 night

Dirty, smelly, breakfast not as advertised. Coffee and cereal bars. Nothing else Not even continental

8

Mike

Dec 30, 2024

·

Stayed 2 nights

I ask for a printed receipt at checkout and the clerk stated he wasn’t able to give me one because I booked through Expedia. On check in the first room they assigned was filthy. Second room they assigned was clean, but clerk gave me a coffee maker covered in a thick layer of grease, dust a dog hair. Aside from these issues, once having gotten past them, the room I actually stayed in was fine. I was given an excuse concerning coffee maker, but clerk went to look for free coffee and a couple paper coffee cups for me which took roughly fifteen minutes after having to return with my gear. I washed the coffee maker with hot water and a small bar of soap and a face cloth and set it to dry for the morning and it looked like new again, so it was alright. Thais was my experience.

8

Catherine

Aug 24, 2025

·

Stayed 2 nights

Wish breakfast had more options but great other than that

8

HONORAT

Oct 26, 2024

·

Stayed 7 nights

THE BREAKFAST AREA IS TOO CONFINED IN A SMALL SPACE. THERE IS NO ROOM FOR SOCIALIZATION. YOU HAVE TO STAY ALL THE TIME IN YOUR ROOM OR HANG OUT ON FRONT PORCH. FORTUNATELY THE WEATHER WAS GREAT DURING MY VISIT SO ONE COULD HANG OUT.

10

Antone

Sep 16, 2024

·

Stayed 2 nights

Coffee at 10 am

6

Nicole

Mar 7, 2025

·

Stayed 1 night

Definitely not a 5 star by any means. Rates are cheap and it was only a one night stay. The front desk staff is super friendly and helpful. However, they don’t have pool or breakfast . The lobby, elevator and hallways are dirty and dingy. The rooms have kitchens in them maybe that’s why they don’t offer breakfast but you have to get all the stuff like pots and pans, utensils, plates, coffee pot and etc from the front desk. Which i didnt do and probably wouldn’t. The Chairs are ripped and one of the lamps was completely broken. I made sure I stripped the bedding and disinfected every inch to the point where it was damp and had to dry. The room and bathroom were clean but not spotless. Before i used touched anything I clean everything from the kitchen area to the bathroom including the tub.

2

Charles

Jun 22, 2024

·

Stayed 1 night

The bathroom was in poor condition the shower curtain was improperly mounted so water all over the floor. No coffee in the room or glasses. Bed was very uncomfortable. Coffee in lobby was crap and no milk.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$95
February	$93
March	$94
April	$99
May	$113
June	$182
July	$140
August	$130
September	$117
October	$122
November	$98
December	$103

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $112	16 $114	17 $122	18 $220	19 $272
20 $113	21 $107	22 $107	23 $110	24 $175	25 $305	26 $284
27 $107	28 $111	29 $108	30 $108

Su	Mo	Tu	We	Th	Fr	Sa
				1 $193	2 $345	3 $364
4 $116	5 $116	6 $115	7 $115	8 $116	9 $174	10 $196
11 $113	12 $114	13 $114	14 $112	15 $113	16 $173	17 $175
18 $113	19 $114	20 $114	21 $114	22 $113	23 $181	24 $189
25 $112	26 $118	27 $121	28 $116	29 $116	30 $281	31 $268

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Monthly average prices

About this property

Location

Room options

Studio, 2 Double Beds

Studio, 1 Queen Bed

Studio, 1 Queen Bed, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Foxboro - Norton

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