Okinawa Grand Mer Resort

Very satisfied overall. The staff were incredibly kind and friendly—honestly the friendliest staff I experienced during my two weeks in Okinawa. Their service made the stay even better. Spacious lobby, well-maintained elevators, and clean, fairly large rooms. The view was not great, but the hotel itself is large and has good facilities, including a gym and a big indoor pool in the basement. The pool is a little old, but very spacious and great for children, with many play items available. No inconvenience at all. Breakfast area was large and clean, with a wide variety of food. I especially loved the different ice cream flavors. There was also an amenity area in the lobby with snacks and gum for children. My child loved stopping by to pick something each time. Overall, a very pleasant stay. The staff’s kindness was the highlight for me.

Awesome Staff! Very Friendly made you feel relaxed and like you were Family!

The Staff was the best part. The photos do not show the wear and tear of the place. They seem like they are edited of very old photos. Still clean though. The room service is actually a pickup service. The cocktail lounge is why I booked. No music was playing and it was the warmest space in the hotel. I didn't have more than one drink over my two-night stay. The breakfast had great options, but many items were not kept warm. Will be in Okinawa a lot over the years would not book at the price for the over all experience again.

Large room and great staff

Buyer beware. The advertising all says there will be discounts on meals with a reservation the day before. The advertising includes discounted rates for holidays. HOWEVER, the hotel did NOT honor their own advertising and charged full price at the cash on holidays. We challenged this unsuccessfully. ALSO: breakfasts had virtually no variation from day to day (unheard of for other hotels in Okinawa at this price point), and the hotel would only give us ONE of the TWO free drinks promised by Expedia. The staff were generally friendly, and we liked our room, but the issues we experienced appeared to be systematic. We will NOT be going back. I'd advise you to think twice about going as it's stressful to not feel good about eating at the hotel restaurant and therefore feel that you have to leave to eat, rather than staying in if that's what you'd prefer.