Name: Embassy Suites by Hilton Atlanta Airport
Address: 4700 Southport Road, Atlanta, Georgia, United States of America, Atlanta, Georgia, US
Price range: $129–$253 per night
Rating: 7.93

What guests think

At Embassy Suites by Hilton Atlanta Airport, travelers consistently praise the spacious suites and convenient airport location with shuttle service, while noting frequent maintenance and operational issues that can affect comfort and reliability during a stay.

Many reviews cite recurring air‑conditioning failures, dated furnishings, and inconsistent housekeeping, including reports of odors, worn carpets, and occasional pests. Service feedback is mixed: numerous guests compliment friendly staff and breakfast teams, but others report long check‑in lines, slow responses, and reservation or room‑assignment errors. The evening reception is appreciated, but the restaurant and bar can be understaffed, pool availability varies with renovations, parking carries a fee, and the shuttle is occasionally delayed. Expect convenient airport access with generous space and amenities, but check current conditions and be prepared for variability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Offers an airport shuttle, evening reception and bar, and pools, but operations are inconsistent: several reports of building‑wide or room A/C failures, occasional elevator or door‑lock issues, renovations with closed pools, and paid parking. Shuttle delays and limited restaurant or bar staffing are also mentioned.

Related guest reviews

2

Noleka

Feb 7, 2025

·

Stayed 2 nights

Me and my husband stayed there from January 31 till February 2 and the AC unit had been down all week/ weekend and they failed to inform the customers as we were checking in. The entire hotel was hot in all the rooms. they was trying to purchase box fans and ran out.

4

K

Jun 7, 2025

·

Stayed 2 nights

I got stuck on the elevator on the second floor. It took about 45 minutes to get me out. Management didn’t know what happened.

8

Calvin

Jun 11, 2025

·

Stayed 2 nights

Overall we enjoyed our stay. The staff was pleasant, hotel was clean, and breakfast was good. Opportunities- several of us in our party thought the beds could have been more comfortable. We also thought they should have had two people working in the bar area during happy hour.

6

Kevin

Apr 14, 2025

·

Stayed 1 night

It was a nice hotel. We were there just for one night prior to next day's flight back to CA. The $23 parking was a little steep. The other Embassy Suites on the other side of the airport does not charge parking. Also, there is no sound insulation whatsoever. We could hear everything from our next door's kids which knock on their door and were running in and out of their room the whole night.

2

Amber

Aug 24, 2025

·

Stayed 3 nights

The shuttle was supposed to run every 30 minutes but were waiting for over an hour at the airport. Finally Arrived at 4pm. Check in began at 3. Room was not ready until 5:30pm. Then after a long flight, transportation to the hotel and waiting in the lobby for almost 2 hours I just wanted to shower. There were NO TOWELS in the room. That took another hour to receive SOME towels not all. The bartender was very rude and moved at a snails pace. Took several bathroom breaks leaving guests waiting until it was time to close the bar. While not every stay at this hotel again. Don’t waste your money. Go somewhere else. Literally anywhere but here.

8

Louis

Sep 2, 2024

·

Stayed 3 nights

Some construction was going on at the hotel. The inside and outside swimming pools were closed. Nice hotel anyway.

10

DANIEL

Mar 17, 2025

·

Stayed 1 night

Fast efficient shuttle. The hotel is 10 minutes from the airport. Check-in was fast however, the hotel was not able to print a key since the system was down. The front desk had to call housekeeping or maintenance any time I wanted my room unlocked. I received a voucher for 2 free nightly drinks and daily breakfast. Room and the rest of the property was exceptionally clean. Would definitely return here if I need to be in this area.

6

Thomas

Jan 25, 2025

·

Stayed 1 night

Firstly, it was never clear to me from the start that I was booked into Embassy Suites SOUTH. I learned of the difference from the driver for the ES NORTH. Eventually waited 45 minutes and no shuttle arrived. It was 25* F and cold. The NORTH driver came back through 30 minutes later and picked me and another guest up, and brought us to ES SOUTH. It was very kind of her. In the morning the shuttle from ES hotel to the airport was on time.

8

Trevan

Mar 24, 2025

·

Stayed 4 nights

Didn’t like the fact you had to pay for parking

10

Khristine

Jun 4, 2025

·

Stayed 1 night

The place is nice & breakfast was great, but their Ac was down and it was uncomfortable sleeping. They did give us a fan & it eventually cooled down after the Ac was fixed. They gave me points for the inconvience. (Hilton Honors)

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Cleanliness

Cleanliness is mixed: many guests found rooms and public areas clean, but numerous reviews cite dirty tubs and carpets, mildew or musty odors, stained curtains, and occasional pests. Housekeeping service frequency and towel replenishment were inconsistent.

Related guest reviews

2

elizabeth

Jul 31, 2025

·

Stayed 1 night

My room was on the 4th floor. The bathroom was infested with baby roaches and the room smelt of mold. There were chip crombs on the floor when we walked in and the carpet was very worn and torn in some areas. Not the quality I would expect for a Hilton property.

8

vincent

Aug 3, 2025

·

Stayed 3 nights

The bathroom was dirty with hair in the shower and on the ceiling. The shower has broken parts and very poor patch work on damaged area. The carpet, blanket and curtains was stained. Carpet was not vacuumed. The front desk was rude and inattentive.

2

Desiree

Jul 14, 2024

·

Stayed 1 night

Tub was unsanitary and disgusting. The bed skirt and sheets were nasty. I had to stay in the room because I was told the hotel was completely booked. They gave me a new room the next day. So, you know i did get much sleep or take a long nice shower after arriving in "Hot Atlanta." I had to go downstairs to get my own towels, toliet paper, and soap, because when i requested new ones i git tired of waiting after 1 and 15 minutes.

2

Kasanya

Jun 14, 2025

·

Stayed 4 nights

The hotel was disgustingly nasty. I had to change rooms two mins after getting room. Some was gross I would not sit on it. Wash clothes in bathroom had pubic hairs. The walls & curtains was nasty with stains on them. Desk had stick stuff and cup rings. Tub had rust in tub and holes in the wall that was not filled in. Mirror was old and film was peeling. Ac vent was black like mold and dirt on ceiling in front of it. Rugs looked dirty. Hotel need complete renovation. I booked there for breakfast but after seeing how nasty the rooms was I refused to eat here. I would like a Hilton credit! And they charged $100 a day incidental and $100 for the parking. Completely got robbed on this trip from this hotel. Gross

4

Daphne

Jun 23, 2025

·

Stayed 2 nights

Once my family and I checked in. We went to the room and looked around I noticed that there was what was believed to mold in the vents, the tub had rust in it, and the refrigerator and harden food inside it. So, then I went to the front desk and there were two representative. I of them was actually working. She was on the radio with a team member and the other one was what appeared to be on her phone. Which is why she didn't notice me standing there. An that has become the new norm I've noticed. However, our room was switched to another room and the second room had a slight odor but I carry my own room freshener. So it wasn't a big deal but the carpet was torn and so was the drapes in the bedroom. Regardless if you pay full price or employee pricing everyone should be treated the same.

6

Sonja

Sep 30, 2025

·

Stayed 3 nights

The room’s carpet was dirty, like it hasn’t been shampooed in years. There was some sticky stuff on the carpet. The gym had a piece of metal broker that could cut you. I never got the requested towels. 5 people were staying in the room. They would only bring 3 sets at a time. I walked down to the front desk at 10 AM in the morning requested towels to shower and by 12:30. I still hadn’t had any towels. I had to find a housekeeper that was cleaning another room and asked for a towel so that I can shower and get on with my day I was there for a wedding. The common areas of the hotel were clean. The morning kitchen staff one woman was really rude. Bernice was the sweetest and Monique. Jordan the front desk was also really pleasant and listened to my concerns.

2

Kimberly

Aug 8, 2024

·

Stayed 1 night

My vent in my room was dirty nasty and needed to be clean. I stayed there four days and didn’t get my room cleaned. Had to call down there every day to get towels. No one answered the phone found some roaches in my room and ants the Embassy suites in every city are clean except this one I do have to say the breakfast was good and the service was great and the free evening drink was wonderful but the housekeeping desk in the morning to clean my room they didn’t do their job

6

Nicole

Mar 16, 2025

·

Stayed 2 nights

The actual experience was amazing. Our only issues were the cleanliness of our room. The tub and sink still had hair on them as well as the shampoo dispensers and some of the wash clothes. We literally went and bought our own.

6

Stacy

Nov 4, 2024

·

Stayed 1 night

The hotel is in a good area. Love the lobby. As far as the rooms? Very dirty!! There was hair all over the bathroom. the bathroom doesn’t appear to have been cleaned at all.

2

Marsha

Nov 23, 2024

·

Stayed 1 night

My son slept on the sofa bed and a roach was crawling on his face.. He slept in the chair the rest of the night.. My daughter took pictures of a roach in the shower with her.. I have pictures, we stayed in room 113 and this was just a week ago.. I called the front desk the young lady said she would have management reach out, I haven’t heard anything back from them…

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Rooms

Suites are spacious with separate living areas and generally comfortable beds, but many feel dated and show wear. Repeated complaints mention poor A/C performance, dim lighting, maintenance problems, and occasional noise from other guests or the atrium.

Related guest reviews

8

Christina

Jun 19, 2025

·

Stayed 1 night

Beautiful, clean hotel with friendly staff. Would have given 5 stars but air in room would not cool below 71 degrees.

6

Chris

Aug 12, 2025

·

Stayed 1 night

Few food options, outdated rooms with tears, scuff marks, dirty drapes, couch stains and odors

8

Dionne

May 26, 2025

·

Stayed 1 night

The amenities are nice! The room looked a bit run down. The room main door had a gap under it, so I could hear everything. The safe was broken in room 447 and the air conditioning never got cold.

10

Shenethia

Aug 31, 2025

·

Stayed 2 nights

What I liked most about Embassy Suites was the spacious all-suite rooms, which gave me a separate living and sleeping area. The complimentary made-to-order breakfast and evening reception also stood out, since those extras made the stay feel unique and more personal compared to other hotels.”

6

Tessie

May 12, 2025

·

Stayed 2 nights

The rooms are a bit dated and needs to be remodeled. The beds in the Private suite felt like twin beds. The sink in the bath room was cracked and the carpet was dirty

6

John

Apr 7, 2025

·

Stayed 3 nights

Rooms are a bit dated. Not quite up to standard of other embassy hotels. But is by the airport.

6

Cliffina

Jul 7, 2025

·

Stayed 2 nights

I’m going to start by saying that I really wanted to give this hotel 5 stars. The staff was kind, the breakfast was delicious, it’s centrally located near everything, and the shower had great water pressure and temperature. Also, the bed was comfortable. The only issue I had was with the air conditioning. It was extremely hot in the rooms. I’m not sure if it was the Georgia heat or if the hotel hadn’t turned up the AC. They did allow us to check out other rooms and we switched, but to be honest, all of the rooms felt about the same or worse. The thermostats seemed to be fixed and unadjustable. They were nice enough to provide us with fans, but unfortunately, the combination of the heat, the fan, and my sweating caused me to get sick. I had to drive 10 hours home with chills and body aches. Long story short: if the AC had been working properly, this hotel would have been perfect.

6

Edith

Aug 4, 2025

·

Stayed 4 nights

They held 100 per day on my credit card totaling 400. Could have cleaned the carpet. Rooms need to be upgraded.

8

Edward

Sep 1, 2025

·

Stayed 7 nights

Perfect place to stay near the Airport. The outdoor decor will fool you as the furniture inside, bathroom TV’s and Channels are outdated. Imagine rust in the bathroom and face bowl in the bathroom. No Premium Channel (HBO, Showtme Starz) and no Live Streaming on the TV’s. If you only plan to sleep and awaken to a great free Breakfast, this place is for you.

6

Tiffanie

Aug 14, 2025

·

Stayed 4 nights

The room that we checked into, the refrigerator was not working and the air wasn't either. So we ended up having to change room after coming back later in the evening from visiting family. After that our stay was up to the good quality we're used to getting staying at an Embassy suites. The breakfast was really good every day!!

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Service

Staff friendliness is frequently praised, especially at breakfast and the bar, yet service reliability varies. Common issues include slow or chaotic check‑in, poor communication, unfulfilled housekeeping requests, and occasional reservation or room‑assignment errors.

Related guest reviews

2

David

Oct 11, 2025

·

Stayed 1 night

We waited in line for over an hour to check into our room. We specifically selected this hotel because they provided pure allergy friendly room. Weren’t we finally checked no one knew what we were talking about even though there was a sign. Very unprofessional staff. They had no idea what rooms were available. Thirty minute after we checked in they knocked on the door to see if the room was occupied.

2

Elena

Dec 9, 2024

·

Stayed 1 night

It took more than an hour to check in!!! The clerk at the front desk was very rude and slow. I really didn't like it!

10

Paula

Nov 17, 2025

·

Stayed 1 night

The staff was very helpful at check in and out. The room was very clean and comfortable. Morning breakfast was very good. Staff was very pleasant and helpful. We would definitely stay here again if needed.

4

TK

Feb 18, 2025

·

Stayed 1 night

Check-in Experience: ⭐☆☆☆☆ Unfortunately, our stay started on a negative note. After waiting 20 minutes at the front desk—during which we witnessed an uncomfortable interaction between a staff member and another guest—we finally received our room key. However, upon entering the room, we were shocked to find a man inside who had not checked out. It was a frightening and deeply uncomfortable experience that no guest should ever encounter. Room Quality & Cleanliness: ⭐⭐☆☆☆ The staff quickly corrected the mistake by assigning us a new room. While the new room was clean and comfortable, the view was not as nice as the original one we booked. Additionally, on our last day, we noticed ants in the bathroom, which was disappointing. Amenities & Service: ⭐⭐⭐☆☆ A nice perk was the complimentary drinks at the bar, though the selection was limited to lower-quality liquor, so we chose to pass. Still, it was a thoughtful offering for guests. Overall Experience: ⭐⭐☆☆☆ While I appreciated the clean room and the complimentary drinks, the incident of walking into an occupied room left me feeling uneasy throughout my stay. The staff was responsive in correcting the error, but such a serious security lapse was deeply unsettling. Additionally, witnessing poor customer service at the front desk and finding ants in the bathroom added to the overall dissatisfaction.

10

Tarevea

May 27, 2025

·

Stayed 1 night

During my recent stay, I was particularly impressed by the exceptional service provided by both the bartender and the front desk representative. Upon arrival, the front desk representative, greeted me with a warm smile and efficiently handled my check-in process. They were incredibly knowledgeable about the hotel's amenities. Their professionalism and friendly demeanor set a positive tone for my visit. Equally impressive was the bartender, at the hotel bar. Not only did they craft delicious cocktails tailored to my preferences, but they also engaged in delightful conversation, making me feel welcome and valued as a guest. Their expertise and passion for mixology were evident, and they went above and beyond to ensure that everyone at the bar had a memorable experience. Overall, the outstanding service from both the front desk and bar staff significantly enhanced my stay at. I highly recommend this hotel to anyone seeking a welcoming and hospitable environment.

8

Torey

Jan 22, 2025

·

Stayed 1 night

Great customer service

8

Kesha

Sep 14, 2025

·

Stayed 2 nights

I didn't appreciate the check out, the person was not at the front desk and I waited at 5 minutes(recorded) for her to come from wherever she was. This is same person that a little nasty when I needed to get my room key fixed because it was working, when I provided her with my ID she asked did I had a vehicle I said no, she continued you not parking I said no, had she paid attention to my ID she would've noticed that it was a non-driver's ID as I walked away she wanted to be sarcastic and I just didn't have the time for her, so I walked away

4

Latisha

Jul 21, 2025

·

Stayed 1 night

We did not get towels during our stay. Every time we asked for towels they said they were being cleaned …. At check out the lady at the desk was very rude. I’ll pick a different hotel next time.

10

Dominique

Jul 3, 2025

·

Stayed 4 nights

Everything was good, except for the cleaners never coming to clean my room and change my towels.

10

Tim

Aug 28, 2025

·

Stayed 1 night

The front desk clerk was also amazing very helpful

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Location

Very convenient for Hartsfield‑Jackson travelers, with quick access and a shuttle. The immediate area has limited walkable dining, some guests note plane noise, and parking on site costs extra.

Related guest reviews

10

Rosheba

May 15, 2025

·

Stayed 1 night

Great property, clean, convenient to airport good food, but you can here the planes flying over all day.

4

Anthony

Apr 20, 2025

·

Stayed 3 nights

The hotel is located in an industrial area with nothing around it. Why do you charge for parking?

10

Rodney

Jul 15, 2024

·

Stayed 3 nights

Great location. Easy access to the Marta

6

Kevin

Apr 14, 2025

·

Stayed 1 night

It was a nice hotel. We were there just for one night prior to next day's flight back to CA. The $23 parking was a little steep. The other Embassy Suites on the other side of the airport does not charge parking. Also, there is no sound insulation whatsoever. We could hear everything from our next door's kids which knock on their door and were running in and out of their room the whole night.

8

Robin

Jun 10, 2025

·

Stayed 2 nights

Location

10

Paula

Nov 30, 2025

·

Stayed 2 nights

This hotel is very good for businesses travel. Close to airport, breakfast included, shuttle to airport, it has plenty of spaces to do thw meetings

6

John

Apr 7, 2025

·

Stayed 3 nights

Rooms are a bit dated. Not quite up to standard of other embassy hotels. But is by the airport.

10

Brandon

Feb 2, 2025

·

Stayed 1 night

Very convenient to the airport

10

Bey

Mar 10, 2025

·

Stayed 3 nights

Perfect location

10

Grant

Jan 15, 2025

·

Stayed 1 night

I had an overnight stay for myself and two co-workers. The hotel is very nice, clean, and the staff was friendly. There are a good selection of dining options within easy driving distance. The area immediately adjacent to Hartsfield-Jackson is OK, but one or two blocks beyond puts you in a fairly dangerous area common to most major cities.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is a consistent highlight with an omelet station and good variety. The evening reception is appreciated, but the restaurant and bar can have limited options, long waits, or understaffing, leading to uneven food and service quality.

Related guest reviews

8

Carlotta

Jan 7, 2025

·

Stayed 2 nights

Always like that they provide such a variety for breakfast. This location also off complimentary evening snack which was a nice surprise.

4

Erin

Oct 3, 2025

·

Stayed 2 nights

Waste of my gift card. I have never written a public hotel review till now, but this was nothing like any of my prior Embassy Suites experiences and I feel the need to share: -the airport shuttle was over 45 minutes late, we sat outside in the hot humidity for even longer than that waiting. Other local hotel shuttle drivers offered to take us after seeing us still waiting after 3 of their own round trips, it was embarrassing. -multiple pieces of furniture in our room were missing handles, the overall appearance of the room is dingy and dated. Dents, scratches, scuffs, tears everywhere. Other parts of the property are also in need of maintenance or updates. -the mattress and bedding is nowhere near comfortable -the bath towels are so rough and scratchy -the breakfast spread was disappointing: no fresh fruit, the sides did not taste fresh, the omelette chef was not friendly & did not make the high quality omelette I've come to expect from my stays at Embassy Suites -they never made up our room even when we asked -we never got our drink tickets for the managers reception -the reception was a meager selection of stale snack options. The pretzels tasted like they've been put out 5 nights in a row. We could have stayed at a different hotel chain that cost much less, but didn't offer the amenities that Embassy Suites has. I wanted to splurge on a higher quality stay. But apparently, other chains have a much better overall quality than here...or this location to be exact.

10

Talia

Jul 27, 2025

·

Stayed 8 nights

The staff was nice, Maria, the bartender was amazing and personable. The food was great and seasoned, I’ve had the fried red snapper and the Cajun seafood pasta! I enjoyed The complimentary drinks and snacks provided in the evening. The work out area could use some new equipment, but it was clean. I enjoy the free breakfast, the man that makes the omelettes makes them exactly how you want them! The free breakfast is great as well. 9/10 hotel.

10

Paula

Nov 17, 2025

·

Stayed 1 night

The staff was very helpful at check in and out. The room was very clean and comfortable. Morning breakfast was very good. Staff was very pleasant and helpful. We would definitely stay here again if needed.

10

MILAGROS

Nov 30, 2024

·

Stayed 2 nights

We had a great stay. Friendly staff. The breakfast was amazing, they have an omelette station where you get fresh made to order eggs any style and delicious omelettes. Complimentary evening reception was a plus. There are some dated furniture in the lobby they could improve, same in the rooms. Good location easy to get in and out. In overall good stay!

8

Calvin

Jun 11, 2025

·

Stayed 2 nights

Overall we enjoyed our stay. The staff was pleasant, hotel was clean, and breakfast was good. Opportunities- several of us in our party thought the beds could have been more comfortable. We also thought they should have had two people working in the bar area during happy hour.

6

Heather

Mar 10, 2025

·

Stayed 1 night

The hotel staff was limited and service was slow. The restaurant had limited hours and menu. There were dirty dishes on tables and empty shelves in the market indicating there wasn’t enough staff to provide adequate service.

6

Corey Dwayne

Jul 21, 2024

·

Stayed 4 nights

They did not have any waffles nor did they have any regular bacon or pan sausages. The first night I arrived I waited 30 minutes to give my order and another 20 minutes to receive my order from the in-house restaurant.

10

Charlotte Ann

Aug 18, 2025

·

Stayed 3 nights

Great breakfast and drinks at night.

10

Janice

Aug 18, 2025

·

Stayed 2 nights

We enjoyed our stay at Embassy Suites. Our plans are to return next August. Enjoyed multiple breakfast items.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$157
February	$172
March	$160
April	$167
May	$143
June	$161
July	$201
August	$154
September	$153
October	$180
November	$126
December	$111

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $240	17 $202	18 $177	19 $183
20 $135	21 $168	22 $178	23 $199	24 $148	25 $176	26 $173
27 $135	28 $141	29 $170	30 $161

Su	Mo	Tu	We	Th	Fr	Sa
				1 $155	2 $167	3 $162
4 $129	5 $210	6 $222	7 $222	8 $202	9 $149	10 $161
11 $130	12 $207	13 $216	14 $234	15 $213	16 $167	17 $189
18 $140	19 $229	20 $239	21 $253	22 $248	23 $158	24 $155
25 $130	26 $177	27 $198	28 $198	29	30 $172	31 $166

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Monthly average prices

About this property

Location

Room options

Room, 2 Double Beds, Allergy Friendly

Premium Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Suite, 1 King Bed, Accessible, Bathtub

Suite, 2 Double Beds (Basic)

Premium Suite, 1 King Bed, Accessible, Bathtub

Premium Suite, 1 King Bed

Room, 1 King Bed, Allergy Friendly

Suite, 1 King Bed (Basic)

Premium Suite, 2 Double Beds

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Embassy Suites by Hilton Atlanta Airport

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Prices for upcoming dates