Cheltenham Chase Hotel & Spa

IL y avait un mariage à l'hôtel, donc beaucoup de bruit et de va et vient. Nous avons demander une réservation pour le restaurant à l'accueil et on nous a répondu que se n'était pas nécessaire. Sauf qu'au moment de notre arrivée au restaurant trente minutes plus tard, ce n'était plus possible et nous avons dû manger au bar très achalandé.

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Firstly we had to wait at the reception when we arrived to the hotel. It was quite bizarre that there was no one in the reception. Then someone came after a couple of minutes later. For a hotel like this, having only one person at the reception was unusual. Moreover during the 2 days we stayed, elevators were not working so we had carry our own luggage to our in the second floor. There was no one to offer help. I’d also expect such an overly priced hotel to offer bathrobe, slippers or a different pillow option like a stiffer/ergonomic one. Breakfast was average. There was no fresh bread but toast bread only. Spa was ok, it was clean and the outside view of the hotel was good, seeing the green land, trees and serene atmosphere were the positive sides

Our room was beautifully clean, and freshly renovated. Great swimming pool and spa facilities as well

Friendly staff, welcomed me on arrival. I was early so waited in the lounge for check in, and as soon as my room was ready the staff member came to find me to tell me i could check in. Swimming pool area was clean and a decent size. Room clean and comfortable