Kemah Edgewater Hotel, SureStay Collection by Best Western

I had a very pleasant stay here! I was down in Houston for my son’s school trip to NASA and the Kemah boardwalk. I spent about 3 days here and it was enjoyable. It was a pretty fair and affordable price. But that did reflect a slight bit on the quality of the hotel. However what was most important to me and really stuck out was the kindness from the manager he also might have been the owner I’m not completely sure. And the kindness and amazing service I received from the housekeeping staff as well. I was very impressed! The manager was friendly and helped answer my questions. I was out of things for my room at one point and he made sure to restock me with supplies. I remember him pointing us to the pool when we were trying to find it also. He was helpful and friendly. It meant alot! I also loved the housekeeping staff! The super sweet housekeeping staff came to my room every day to help me! They were so kind and thoughtful! They came every day to check on us to see if we needed to throw any trash away they also always restocked me and gave me extra towels as well. That really meant a lot to me! I remember one of the days i was there I believe the manager actually was making the housekeeping rounds and helped assist in helping with housekeeping. I thought that was very nice and involved for a manager to help with housekeeping. I also loved how surprisingly comfortable the beds are here! I had the best sleep ever!

Yes nice

Cc

this is our second stay at this hotel. The room was very good, clean. The breakfast had a good variety.

We have a problem with Hotel.com. We wanted to cancel one room, but I was not able to do it. My booking didn’t show up in Hotel.com . I received email of my booking. When I try to edit my booking, link was not working. I tried to look my booking by booking number, it didn’t work. I end up paying two room charges to the hotel instead of one. Why this happened please explain.