SpringHill Suites Houston NASA/Seabrook

Gnats in room. Elevator doesn't go down unless sent up by front desk. Pool not working. No discount given for inconvenience. Ice maker not working on the room floor.

Very nice hotel staff. Nice restaurant and bar. Beautiful lobby

Room not cleaned while we were there, not enough towels initially for the length of our stay and number of guests in our room and the elevator was partially inoperable. Location was good and breakfast was okay.

Would stay again, it was very clean and beds were nice. Had a Netflix sign in option. Only downside was the elevator decided to stop working so we had to take the stairs, but we needed a workout anyways 😂

The pictures make it look nicer than it is and the pool was a huge disappointment

Close to little bars and restaurants. Pool was nice. Staff was friendly and the room was clean and nice. We would stay here again.

Only bad thing is elevator broke.

Elevator didn’t work, AC unit cover feel off in the middle of the night. I had to change rooms. Then the AC barley worked in that room.

The property was nice, though the bar was closed due to malfunction and also the desk clerk was watching fox “news” on the big tv in the lobby.

Checked in with my family after a day at the beach. We arrived at 7:30 and were told they didn't have a clean room for us due to a staff shortage, and one would be ready in 15 minutes. 40 minutes later the room was ready. It was clean, but not in great shape. The shower curtain wasn't long enough for the shower. The shower had several extra knobs, some broken, so figuring out how to get it to work was a challenge. The soap dispenser was also broken, sitting in the tub. Even the elevator was fairly sketchy. It was very slow, and while sitting at the floor it would slowly drop an inch or two then abruptly lift a few inches to compensate. With some extra maintenance, and a beefed up cleaning crew this could be a nice hotel again. Breakfast was okay, and we like the area.

Very clean and staff very friendly and helpful

Dear SpringHill Manager, I am writing to express my deep disappointment with the service my wife and I received during our recent stay at SpringHill Suites while celebrating our first wedding anniversary. Given that we chose your hotel expecting a high standard of service, our experience fell far below what should be acceptable for a 4-5 star establishment. We checked in and had an enjoyable day exploring the city. Saturday evening, when we returned to our room to relax, we encountered a major issue with the bathroom. After I used the toilet, we noticed the water rising, which indicated a clog. My wife checked the toilet and noticed it was also visibly dirty under the rim, suggesting it had not been properly cleaned. I called the front desk to request maintenance, only to be told that maintenance was unavailable. My wife then asked if we could at least get a plunger to address the issue ourselves. The staff member put me on hold for approximately 25–30 minutes, only to return and inform me that no plunger could be found, as it was likely in another guest’s room. When I asked whether someone was sent to retrieve it, I was told no. I asked for a solution, and the response was completely unacceptable: I was told that we could use the lobby restroom. This was not a viable option, as my wife has a medical condition that requires frequent restroom access at night. I find it unreasonable especially one dressed for bed to leave their room and go to a public restroom multiple times.

Lobby is beautiful. Rooms were dirty. I can't believe this got a 9.2 on Hotels.com. Really? The rooms were DIRTY. The couch had stains and the bathrooms were old and stained. I thought this was supposed to be on a higher tier than just a random budget highway motel. Will NOT ever stay here again.

Room was mostly clean however someone’s fake eyelashes had been left on the floor and the sheets of the bed had several stains. Room was smaller than I expected but I didn’t really have an issue since I would mostly just sleep there.

Excellent and clean

Clean and quite

Very clean and resasonable price. Will definitely stay again.

Hotel was about very clean. Not even the odd hairs around in the bathroom. The Air Conditioner was amazing, the room was quiet!! Let me say that again, in TEXAS the air conditioner was AMAZING and the room was QUIET on a Saturday night. If I had to find a complaint its that the entrance is not clearly marked. We could see the building with the sign, was headed towards that, but needed to turn before we got to where one would "assume" the entrance to be located. We didn't partake in the breakfast, but it smelled amazing!

I gave the location a poor review because our room by appearance was beautiful, but it smelled like raw sewage. They were supposed to give us a $30 refund and never happened and we endure the smell of sewage for the entire weekend.

It was just ok. We did find two cockroaches in our room…

The room was very clean, spacious and comfortable. The location was great as well.

We were very happy with the hotel. I loved how the room had a water closet with a small sink as well as a shower and sink in a separate area. I also liked the sitting area/office.

It was one of the more affordable options in a convenient location for us. Breakfast was good. Just some minor issues: some of the plugs in our room were loose and devices would not stay plugged in, juice machine was broken at breakfast, many fixtures in room had wear and tear and could use repairs or replacement, water pressure in shower was pretty sad. Would still come back though. Staff was pretty nice.

The hotel was very nice and the room had all the comforts we expected and then some. The two bathrooms were a big surprise and added to the convenience of our stay.

Property was convenient to where I needed to be. It definitely shows wear and tear. Mattress should be replaced due to wear. It was saggy.

It’s time for the mattress in the room in which we stayed to be replaced. I’ve never encountered such a lumpy bed.

The room was great, but the last day, as the weather warmed up, we switched from heat to AC. But the AC didn't cool the room down very well; it was mostly like selecting vent. Room 229. Otherwise, everything else went great.

Nice size room for our family of four. Very comfortable and clean. Breakfast in the morning was delicious and had something for everyone. There was a restaurant across the street we went to for a wonderful dinner as well.

Had a wonderful stay! Clean comfortable and spacious room!

The lack of outlets made it very difficult to charge electronics. A couple of outlets did not work so we were having to charge it in the bathrooms.

Very clean and staff very friendly and helpful

They would not let my wife check in without me. Just something to keep in mind and aggravating, even with the confirmation code and Expedia listing. I was in a class. But once we got in, the property and room layout was good. Breakfast was a plus. I would stay again. Convenient to Kemah and Clear Lake.

Reserved rooms for a Marine Corps reunion and the hotel was awesome! Clean large rooms. The best part was the entire staff. They so helpful and friendly.

Loved our stay! The suites were so nice (especially for the price), the breakfast was great, and the staff was very helpful and friendly.

It was nice and customer service was great!

We love this hotel in Seabrook! Andy at the front desk is so nice, checked us in very quickly, and was non-stop with his assistance of a large group. Highly recommend!

I never checked in to the hotel because when I got there it was an older white racist man behind the front desk gave me the feeling that he really didn’t want me to stay there. So I simply left and stayed somewhere else more friendly and welcoming

The hotel was very nice. We had to switch rooms because our AC was broken. The first person wasn't helpful at all, but the manager took care of us. I also wasn't aware at booking that i woul be charged an extra $20 for an authorization fee.

My husband had his wallet stolen at the airport. We did not have our debit cards because of this. When we tried to check in we told them the situation and they were very callous and cold and said they could not give us a room that we had already booked with my credit card without there being a physical card to swipe. This on top of everything else was overwhelming. They didnt care that we had no where else to go and refused to take or hold cash and our IDs (thank God we still had those) as a deposit. We had our child with us and this made an already stressful situation that much worse. We called another higher end hotel/resort and they gladly let us pay with cash and took care of us immediately after telling them what Springhill Suites did to us. They were not bothered in the least that we were without any place to stay.

Check in was terrible. We arrived at 4PM and were told rooms weren't available yet, come back in 10-15 minutes. Came back at 4:30, there was a different desk clerk and she was trying to check in a very large party to multiple rooms. She finally finished with them, and instead of checking us in she left the desk to go in back. She finally came back and checked us in at about 5. Why doesn't Springhill have a backup to help when the check in load builds up? The layout of the rooms is great, Springhill obviously spent a lot of money renovating them. But they aren't spending the money to maintain them. There was extensive mildew on the ceilings of both bathrooms, and the towel rack and toilet roll holder were both falling off the wall.

Short drive from highway, attractions, beach, yet quiet. Staff was very amenable.

They would not let my wife check in without me. Just something to keep in mind and aggravating, even with the confirmation code and Expedia listing. I was in a class. But once we got in, the property and room layout was good. Breakfast was a plus. I would stay again. Convenient to Kemah and Clear Lake.

This was a business trip and the location was convenient. There were plenty of restaurants nearby to choose from. The staff was very friendly and the complimentary breakfast was satisfactory.

Absolutely a great place to stay. We stay here time to time prior to cruising. Quiet but located close to Kemah Boardwalk

Comfy beds and quiet area! Close to Kemah and NASA, which was perfect for our little staycation 😀

Stayed here when visiting NASA. I highly recommend it. It has a great location, friendly staff and is clean. It’s easy to get to. I rented a car and found it central to many places I wanted to see near the Space Center. Free breakfast with it too!

In good condition. Great restaurants nearby.

The hotel was very nice and was a convenient place to stay that close to Kemah Boardwalk.

Check in with r Todd he was awesome very friendly an quiet hilarious. Less then 5min drive from the Kemah Boardwalk

Location was good, just minutes to the marina.

It was one of the more affordable options in a convenient location for us. Breakfast was good. Just some minor issues: some of the plugs in our room were loose and devices would not stay plugged in, juice machine was broken at breakfast, many fixtures in room had wear and tear and could use repairs or replacement, water pressure in shower was pretty sad. Would still come back though. Staff was pretty nice.

Bed was comfortable and I liked the way they utilized the space in the room. The breakfast was a little more than the basics you get at most hotels. It had an oatmeal bar with several topping, several types of cereal, fruits, yogurts, eggs and bacon as well as severe other items.

An OK hotel - good room although a little tired but the breakfast situation is pretty appalling - plastic knives and forks and disposable plates and extensive plastic waste - really !’

Nice spacious and clean room with comfortable bedding. The breakfast buffet isn't worth getting up for and the advertised "happy hour" somehow didn't apply on a Friday night but it did on a Saturday night. Maybe due to lower rates (I don't remember it being that much cheaper than other hotels in area) we had one night of teenagers (from a band bus maybe) running up and down the halls until after 2AM. On another night some noisy families were staying nearby and carrying on with no regard to other guests. I guess people with more refined tastes and common courtesy stay at nicer places

Experience was great from check in to check out. Room was clean and comfortable. Breakfast was a full, hearty meal provided. Would definitely stay again.

Our stay was perfect, stall kind and courteous. Continental breakfast was just great. Everything was clean and tidy.

Breakfast was good

Nice size room for our family of four. Very comfortable and clean. Breakfast in the morning was delicious and had something for everyone. There was a restaurant across the street we went to for a wonderful dinner as well.

We really enjoyed the full complimentary breakfast and the friendly staff!

Property was very clean and quiet. Also, the breakfast was great compared to many other hotel chains.