Extended Stay America Suites - Washington, DC - Springfield

Room looks nothing like the picture. Elevator doesn’t work. TV remote didn’t work. Free breakfast was prepackaged muffins and not good coffee. I heard they usually had instant oatmeal but there was none. Dirty. I feel like all of the 10/10 ratings were bots or Extended Stay America employees. Don’t stay here.

Weird going around wiggling door handles and chasing me across parking lot begging for money. Sign in room says call desk and they'll deliver dishes to you, i called they said, come down and get them smh Had to go down on 3 different occasions to get the dishes I needed. Someone left clithes in washer half the day, desk attendant did nothjng but shrug her shoukders and go back to sitting in the back like ahe couldnt be bothered

For me this was an excellent place to live especially for an extended time. I’ve been here for almost a month and everything has been great. It’s conveniently located near attractions, shopping, grocery stores and extremely quiet. You can cook, wash clothes when needed, and even use a small gym. I’m absolutely loving being here. Thank you extended stay!!

This hotel is in a bit of disrepair, things that frustratingly could be fixed quite easily. A shelf dangling on one nail, a step right at the bottom of the stairs that is missing tiles, a door lock that works, but barely so, an elevator button that does not work, and requires everyone to walk one floor up, and get the elevator down to ground level, if needed....those are not impossible repairs, but they inconvenience the customer and look like nobody cares about this property. Unfortunately, the disinterested crew at the reception gives the same impression. They do the basics, but don't really care. We had picked the property, because it is within walking distance to metro and VRE, allowing us to leave our car and go into Washington via public transport, which is indeed a benefit. There is a footpath behind the hotel, that takes you all the way to the service road for the metro / buses. The front desk was unaware of the path. Answer: You need to go to the adjacent property (apartment blocks), and there you can access the path, but we had to figure that out ourselves. Like I said, nobody seems to care. Also, I can recommend that only for daytime and in dry weather, it is muddy and goes through wooded area, but it does keep you safe from the major highways around. Also, the hotel is close to I-95, so we were able to meet up with somebody the next day. Breakfast is rudimentary, just take away, to be eaten in the room, as there is no designated breakfast area.

The Good: A Mall, Many Restaurants and Asian, Indian and other grocery shops near by. A very fit person could walk to these places. Room was clean. One burner in kitchen was not working but I did not report it. Ample parking space. The Bad : Water in kitchen was hot but looks like the water in the shower was premixed with cold water and was not hot enough to have a bath. Suggest the hotel plumbing reduce the cold water mix. A compromise with reduced water pressure. Breakfast was more of a mini snack and less of a breakfast. Oats may be sufficient for some. Best make your own breakfast in kitchen.

The rugs in the hallway smell, never had hot water to take a shower . What hotel doesn’t have ice for the guest. I would not advise anyone to stay there .

Clean room but this is the first hotel I stayed at that did not have a single ice machine. I asked desk person and was told no ice machines but they can give me an ice tray… No kitchen ware in the room. Found notice on counter in kitchen that if I needed a cup or spoon or a bowl I had to ASK the front desk and they would give it to me. Breakfast was a joke. Couple of apples,oatmeal and packaged muffins.

I'm of two minds on this property. Pros: On-site parking, very comfortable beds, clean Cons: Felt unsafe-ish at night, bad vibe upon entering, absolutely no way to use in-room kitchenette (no plates, cutlery, etc.), sub-standard breakfast

Online states they have an outdoor pool. No pool in sight. Its a "quick clean". Doesnt smell freshly cleaned. Not sure how quiet it is or how breakfast is yet bc we have not gotten back since check in.

Clean, spacious room. Lots of parking. Black out blinds!

The hotel was so bad and ran down I didn’t even stay. I got my room and went in and the beds had stains, it smelled, and the bathroom was not clean. I asked for another and it was even worse than the first one, the was stripping was coming off, but t smelled like someone died, it wasn’t cleaned. I went to the front desk and just asked for my money back 0/10 don’t recommend

Very clean room and friendly staff

Stains on all of the blankets, sheets and towels. Big red stain on the carpet. Hair in the bathroom. Construction outside was very inconvenient.

Room was dirty. Floor….white socks were so black I threw them in the trash at the hotel. White Bedding was nasty you could see what appeared to be old dried blood stains., I had to take everything off and get a sheet set from front desk. Just slept on top of the sheet set. The Bathroom was dirty and so was a towel along with inside tub had hair on the wall. Interior stairwell was disgusting and smelled bad leading to rear exit. I will not stay here again. Staff was polite.

Dirty towels, the room stunk badly, and overall the area was really sketchy.

The room smelled sooo disgusting I couldn’t wait to leave. The breakfast was a few prewrapped muffins or oatmeal. Room clearly wasn’t cleaned properly. There was a hair band on the floor. Just really gross, low quality. Would never stay there again.

I didn’t take pictures but it was terrible. There were fire alarms going off all night and the room was not clean. It was disgusting.

Clean, spacious room. Lots of parking. Black out blinds!

My daughter’s bed had a hair on it, my sheets were wrinkled look like someone slept in that bed before I even got there. The bathroom reeked of urine. And there was a hair in the bathroom sink. Housekeeping needs to do better. It was dirty. And the hallway smells like mold.

This is a basic, no frills accomodation. Things were fairly clean, but the carpet in the room was stained and had (I think) some cigarette stains. That definitely needed to be replaced. The kitchenette was basic and you have to ask to equip with cutlery and dishes. We only stopped one nught so I can't speak to other aspects of the stay. Staff was friendly and helpful. It just need a renovation of carpets and paint in the rooms.

WiFi is not good at all. Trash have been in the ceiling of the elevator for weeks. Key card stopped working twice and there no bowls available upon requests.

For me this was an excellent place to live especially for an extended time. I’ve been here for almost a month and everything has been great. It’s conveniently located near attractions, shopping, grocery stores and extremely quiet. You can cook, wash clothes when needed, and even use a small gym. I’m absolutely loving being here. Thank you extended stay!!

Close to the shopping center and restaurants. Busy area and a bit noisy.

The only thing that is unsatisfactory is the quality of the WiFi. It is much better at the Alexandria - Eisenhower location even in the parking lot.

picked due to location. For the price it is what it is. Good not awesome, just needed a bed and this was good enough

surrounded by highways so the vibrations from vehicles reverberated into the bed frame causing significant noise and did not sleep a wink. kitchenette towels filthy and not washed, no cutlery or tableware. you have to ask for it.. I-guess there is a lot of theft? waste of a $130 all said and done... no sleep...

I'm of two minds on this property. Pros: On-site parking, very comfortable beds, clean Cons: Felt unsafe-ish at night, bad vibe upon entering, absolutely no way to use in-room kitchenette (no plates, cutlery, etc.), sub-standard breakfast

Clean, spacious room. Lots of parking. Black out blinds!

Good location..on the map hit a bit on the other side of the tracks Hotel has good bones, can use a bit of TLC and refurbishment

This is a basic, no frills accomodation. Things were fairly clean, but the carpet in the room was stained and had (I think) some cigarette stains. That definitely needed to be replaced. The kitchenette was basic and you have to ask to equip with cutlery and dishes. We only stopped one nught so I can't speak to other aspects of the stay. Staff was friendly and helpful. It just need a renovation of carpets and paint in the rooms.

Hodan was a very nice property manager. Hodan always made me feel comfortable for my stay. Thank you Hodan for being awesome!

Beautiful staff. The staff customer service was great.

My stay was amazing. Nyo at the front desk was wonderful, he was super helpful, kind and welcoming. I am absolutely coming here again.

Excellent staff

I’ve been staying here for several weeks. The staff has been very accommodating and helpful, especially Nyo and Maliha.

Solid clean and professional staff. Front desk in particular was quite helpful.

Nyo Aung greeted us and was extremely helpful with assisting us and providing directions to us. We enjoyed our stay very much. Thank you.

2 of the staff members lied on me.

Terrible service

I lived at this location for 2 months. The assistant Manager was fantastic, he catered to my ever need every day. The entire staff were gracious and very friendly. I love the idea that O could cook

I loved everything. The laundry facilities were bery nice. The staff are great. Walking distance to Springfield Town Center. Nuce surroundubgs for walking the dog.

This hotel is in a bit of disrepair, things that frustratingly could be fixed quite easily. A shelf dangling on one nail, a step right at the bottom of the stairs that is missing tiles, a door lock that works, but barely so, an elevator button that does not work, and requires everyone to walk one floor up, and get the elevator down to ground level, if needed....those are not impossible repairs, but they inconvenience the customer and look like nobody cares about this property. Unfortunately, the disinterested crew at the reception gives the same impression. They do the basics, but don't really care. We had picked the property, because it is within walking distance to metro and VRE, allowing us to leave our car and go into Washington via public transport, which is indeed a benefit. There is a footpath behind the hotel, that takes you all the way to the service road for the metro / buses. The front desk was unaware of the path. Answer: You need to go to the adjacent property (apartment blocks), and there you can access the path, but we had to figure that out ourselves. Like I said, nobody seems to care. Also, I can recommend that only for daytime and in dry weather, it is muddy and goes through wooded area, but it does keep you safe from the major highways around. Also, the hotel is close to I-95, so we were able to meet up with somebody the next day. Breakfast is rudimentary, just take away, to be eaten in the room, as there is no designated breakfast area.

Close to the shopping center and restaurants. Busy area and a bit noisy.

Although the property was clean and well maintained, getting to it was a bit dodgy. Had to go by, what seemed like warehouses and car dealerships.

Location is in a very quiet but convenient area

It is within walking distance of Springfield Town Center and some other places, includingthe metro. Great location.

Walkable around and close to shopping mall and restaurants

Not a safe area. The hotel room was clean.

Great location near highway & mall, close to NGA and 495

Convenient location with mall a restaurants nearby. Crossroads nexus of highways.

They advertise free breakfast but all they had was some kind of fruit bar, small muffins and outmeal.

We were told including breakfast. So what comes to mind is a real break but instead they had a small 48”x24” table with almost nothing on it. Tea coffee muffin and oatmeal individual bags.

The room smelled sooo disgusting I couldn’t wait to leave. The breakfast was a few prewrapped muffins or oatmeal. Room clearly wasn’t cleaned properly. There was a hair band on the floor. Just really gross, low quality. Would never stay there again.

Our room was very clean. The customer service team were helpful and friendly. The hallways could use some cleaning attention. The breakfast was lacking - only regular coffee and 1 packaged muffin left by 7:30am.

There were problems with the toilet and the phone, but the only solution offered was to switch rooms. That was not an option because we were settled in. There were people smoking pot outside the hotel when we arrived. The free breakfast was a joke, pre-packaged muffins, and instant oatmeal.. that was it.

Better breakfast

The "Free Breakfast" was extremely disappointing, and I do not believe it was what is advertised. The breakfast was comprised of packets of instant oatmeal, a carafe of coffee with two types of creamers, and a carafe of hot water for making the oatmeal or hot tea. The other options (e.g., fruit, muffins) listed in the ads were not available in the lobby for the Friday, Saturday, and Sunday "breakfasts" during my stay. I ended up having to go elsewhere to grab a quick bite to eat each morning.

Clean room but this is the first hotel I stayed at that did not have a single ice machine. I asked desk person and was told no ice machines but they can give me an ice tray… No kitchen ware in the room. Found notice on counter in kitchen that if I needed a cup or spoon or a bowl I had to ASK the front desk and they would give it to me. Breakfast was a joke. Couple of apples,oatmeal and packaged muffins.

I understood the breakfast is included.There was only chocolate available, they didn't even have coffee.

The lay the say brack fast include the don't give brack fast