Grand Palladium Select Costa Mujeres - All Inclusive
From
369 US$
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From
369 US$
/ noche
Acerca de esta propiedad
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 3 piscinas al aire libre, un parque acuático de acceso gratuito y pistas de tenis ...
Servicios
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 3 piscinas al aire libre, un parque acuático de acceso gratuito y pistas de tenis al aire libre.
Servicios empresariales
Tendrás un centro de negocios, tintorería y un servicio de recepción las 24 horas a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) de pago y aparcamiento con asistencia gratuito.
Comida
Prueba algo de cocina local e internacional en Isla Blanca (ShowCooking), un restaurante en el que, además, podrás contemplar las vistas al al jardín. Si lo prefieres, puedes simplemente llamar al servicio de habitaciones las 24 horas. Relájate con un refresco en el bar en la playa, en el bar junto a la piscina o en uno de los 10 bares con salón. Se ofrece un desayuno bufé gratuito todos los días de 07:00 a 11:00.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 493 habitaciones con aire acondicionado, artículos del minibar gratis y Smart TV. Las habitaciones disponen de balcón o patio con mobiliario. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por cable. El baño privado con bañera y ducha independientes está provisto de bañera de hidromasaje y artículos de higiene personal de diseño.
Ubicación
Si decides alojarte en Grand Palladium Select Costa Mujeres - All Inclusive de Costa Mujeres, estarás a 11,1 km de Terminal de ferry Ultramar de Puerto Juárez y a 15,3 km de Mercado Plaza 28.
Qué hay cerca
Club de golf de Playa Mujeres(1.1 millas)
Playa Mujeres(1.5 millas)
Punta Sam Ferry Terminal(3.3 millas)
Playa de Punta Sam(3.3 millas)
Zona Arqueológica El Meco(4.7 millas)
Museo subacuático Arrecife El Meco(4.9 millas)
Playa El Niño(5.9 millas)
Gran Puerto(6.9 millas)
Terminal de ferry Ultramar de Puerto Juárez(6.9 millas)
Museo Iconográfico de la Carrera Panamericana(7.5 millas)
Iglesia adventista del Séptimo Día(8 millas)
Mercado 23(8.3 millas)
Centro comercial Cancún Mall(8.6 millas)
Parque Las Palapas(8.8 millas)
Teatro Xbalamqué(8.9 millas)
El aeropuerto más práctico para llegar a Grand Palladium Select Costa Mujeres - All Inclusive se encuentra en Cancún, Quintana Roo (CUN-Cancún Intl.)(19.5 millas)
Aparcamiento
Restaurante
Piscina
Servicio de habitaciones
Servicio de aparcacoches
Mostrador turístico
Ubicación
Vialidad Paseo Mujeres, Costa Mujeres, Isla Mujeres, Estado de Quintana Roo, México
Club de golf de Playa Mujeres (1.1 millas)
Playa Mujeres (1.5 millas)
Punta Sam Ferry Terminal (3.3 millas)
Playa de Punta Sam (3.3 millas)
Zona Arqueológica El Meco (4.7 millas)
Museo subacuático Arrecife El Meco (4.9 millas)
Opciones de habitación
9
Suite junior
Detalles de la oferta
2 Camas Dobles Grandes
y 1 Sofá Cama
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 3
710 ft²
Balcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
9
Junior Suite Ocean View
Detalles de la oferta
2 Camas Dobles Grandes
y 1 Sofá Cama
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 3
710 ft²
Balcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
6
Loft Suite Jacuzzi Terrace
Detalles de la oferta
2 Camas Dobles Grandes
y 1 Sofá Cama
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 3
1076 ft²
Balcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
8
Junior Suite Pool Access
Detalles de la oferta
2 Camas Dobles Grandes
y 1 Sofá Cama
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 3
710 ft²
Balcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
9
Junior Suite Poolside
Detalles de la oferta
2 Camas Dobles Grandes
y 1 Sofá Cama
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 3
710 ft²
Balcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
7
Junior Suite Ocean View Single Use
Detalles de la oferta
2 Camas Dobles Grandes
y 1 Sofá Cama
1 Cama Doble Extragrande
y 1 Sofá Cama
710 ft²
Balcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
7
Junior Suite Pool Access Single Use
Detalles de la oferta
2 Camas Dobles Grandes
y 1 Sofá Cama
1 Cama Doble Extragrande
y 1 Sofá Cama
710 ft²
Balcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
6
Loft Suite Jacuzzi Terrace Single Use
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
2 Camas Dobles Grandes
y 1 Sofá Cama
1076 ft²
Balcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
9
Junior Suite Poolside Single Use
Detalles de la oferta
2 Camas Dobles Grandes
y 1 Sofá Cama
1 Cama Doble Extragrande
y 1 Sofá Cama
710 ft²
Balcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
7
Junior Suite Single Use
Detalles de la oferta
2 Camas Dobles Grandes
y 1 Sofá Cama
1 Cama Doble Extragrande
y 1 Sofá Cama
710 ft²
Balcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
Reseñas de los huéspedes sobre Grand Palladium Select Costa Mujeres - All Inclusive
8.3
Muy bueno
Basado en 1002 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Grand Palladium Select Costa Mujeres - Todo Incluido es un extenso complejo frente a la playa con múltiples piscinas, áreas para niños y un spa muy apreciado, donde muchos huéspedes elogian a un personal atento y a los conserjes, aunque las experiencias generales varían según el servicio y la logística.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
Grand Palladium Select Costa Mujeres - Todo Incluido es un extenso complejo frente a la playa con múltiples piscinas, áreas para niños y un spa muy apreciado, donde muchos huéspedes elogian a un personal atento y a los conserjes, aunque las experiencias generales varían según el servicio y la logística.
Las instalaciones son amplias, con piscinas y una playa extensa; sin embargo, los mosquitos son comunes y las esperas para los carritos de golf o las embarcaciones, junto con el tamaño del complejo, pueden implicar largas caminatas. Las habitaciones suelen ser espaciosas y modernas, pero las quejas recurrentes se refieren a un aire acondicionado débil, la humedad y fallas ocasionales en el mantenimiento o el servicio de limpieza. La oferta gastronómica incluye muchos locales, pero algunos consideran que la calidad de la comida y la bebida es inconsistente, las reservas en los restaurantes pueden ser difíciles de conseguir y varios huéspedes han informado de problemas estomacales. Espere una estancia hermosa y llena de actividades con un servicio y una consistencia gastronómica variables.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Amplios terrenos bien cuidados con múltiples piscinas, un spa popular, acceso a la playa, instalaciones para niños, pistas de tenis y transporte en el lugar con carritos de golf y embarcaciones. Algunos huéspedes informan de largas esperas por los traslados, poca vida nocturna y frecuentes mosquitos.
Reseñas de huéspedes relacionadas
10
maria
7 sept 2024
·
Se alojó 5 noches
The resort is beautiful, secluded, and quiet. We visited at the end of August 2024, which is low season. Staff was friendly and very helpful, excellent customer service. The facilities have a good layout and has direct access to the beach. The gym was small in proportion to the resort and the spa pricing was high compared. I would stay here again.
The resort is beautiful, secluded, and quiet. We visited at the end of August 2024, which is low season. Staff was friendly and very helpful, excellent customer service. The facilities have a good layout and has direct access to the beach. The gym was small in proportion to the resort and the spa pricing was high compared. I would stay here again.
10
delvina
4 sept 2025
·
Se alojó 1 noche
This property is huge. It is well kept. I personally like walking but it’s nice to know and see the trolleys constantly running. They even have ferries available. Maria is absolutely the GOAT in hospitality. She is amazing.
This property is huge. It is well kept. I personally like walking but it’s nice to know and see the trolleys constantly running. They even have ferries available. Maria is absolutely the GOAT in hospitality. She is amazing.
8
Andres
4 ago 2025
·
Se alojó 4 noches
El servicio de carritos y botes es ineficiente. Se camina mucho bajo el sol y con niños es muy cansado
El servicio de carritos y botes es ineficiente. Se camina mucho bajo el sol y con niños es muy cansado
6
Martin
4 sept 2023
·
Se alojó 1 noche
La calidad de las bebidas no valen el precio del hotel. El sport bar está abandonado, los juegos rotos. El servicio al cuarto a las 6pm te dan 1 hora y media de tiempo de espera. Los carritos para transportarte entran 6 personas y vienen cada 10 minutos. No vuelvo q hospedarme en este hotel, no fue de mi agrado.
La calidad de las bebidas no valen el precio del hotel. El sport bar está abandonado, los juegos rotos. El servicio al cuarto a las 6pm te dan 1 hora y media de tiempo de espera. Los carritos para transportarte entran 6 personas y vienen cada 10 minutos. No vuelvo q hospedarme en este hotel, no fue de mi agrado.
8
Larry
4 oct 2025
·
Se alojó 3 noches
The spa was excellent.The disappointment was the mosquitos were horrible day and night.
The spa was excellent.The disappointment was the mosquitos were horrible day and night.
10
GAGANDEEP
29 ene 2024
·
Se alojó 4 noches
Great Resort!!! Amazing!!!! Its Huge. So many activities to do. Kids club is great and kids pool. You can leave the kids under their supervision and do your own stuff / look around the resort as there is bunch of stuff to do. In resort Boat and Cart Shuttle service is amazing. Highly Recommended!!!! The food also is great. Must try Italian Restaurant (PORTOFINO). If you are staying in Family Selection, the Butler’s (Luis and Frida) are so helpful. They provide the full day activities and shows list till the end of the day.
Great Resort!!! Amazing!!!! Its Huge. So many activities to do. Kids club is great and kids pool. You can leave the kids under their supervision and do your own stuff / look around the resort as there is bunch of stuff to do. In resort Boat and Cart Shuttle service is amazing. Highly Recommended!!!! The food also is great. Must try Italian Restaurant (PORTOFINO). If you are staying in Family Selection, the Butler’s (Luis and Frida) are so helpful. They provide the full day activities and shows list till the end of the day.
10
Jaime
6 oct 2025
·
Se alojó 2 noches
Awesome resort, lots of things to do. Tennis, pools and the beach is just the start
Awesome resort, lots of things to do. Tennis, pools and the beach is just the start
8
Khalia Debra
17 oct 2025
·
Se alojó 9 noches
Overall, I had a good stay at the hotel. The staff and service was really excellent (at times it felt like service overload); but the resort had good facilities; and plenty of excursions. The tennis facilities were also excellent.
Overall, I had a good stay at the hotel. The staff and service was really excellent (at times it felt like service overload); but the resort had good facilities; and plenty of excursions. The tennis facilities were also excellent.
10
Emily
12 jul 2024
·
Se alojó 5 noches
This was our first trip to Grand Palladium and it did not disappoint. We have recently started to visit Mexico north of the Hotel Zone and we will continue to do so. Not only is the seaweed less, the beach is cleaner, safer, and tremendously less populated. I was able to walk almost a half mile in either direction before coming across other people (and they were walking for leisure/exercise as well). The tropical environment is much more noticeable and enjoyable. The staff of Grand Palladium are incredibly friendly, helpful, and genuinely concerned for your overall experience. The property is pristine, there is golf cart transportation 24/7 if you don’t care to walk from point A to point B, and the rooms were very clean and spacious. We traveled with 4 adults and 2 older teens and we all had more than plenty to do: paddle boarding, tennis, excursions available, several pools (with activities), nightly entertainment at the open air theater, and beautiful beach access and bar services. We thoroughly enjoyed Maria and Ivan at the pool bar, and Israel was amazing as our beach server. The room service was great and easy to order. The restaurant food was excellent quality and delicious, and the open buffets (general meals) were the best we have encountered. We have been to Mexico at least 6 times in the last 8 years and this was one of our favorite trips by far.
This was our first trip to Grand Palladium and it did not disappoint. We have recently started to visit Mexico north of the Hotel Zone and we will continue to do so. Not only is the seaweed less, the beach is cleaner, safer, and tremendously less populated. I was able to walk almost a half mile in either direction before coming across other people (and they were walking for leisure/exercise as well). The tropical environment is much more noticeable and enjoyable. The staff of Grand Palladium are incredibly friendly, helpful, and genuinely concerned for your overall experience. The property is pristine, there is golf cart transportation 24/7 if you don’t care to walk from point A to point B, and the rooms were very clean and spacious. We traveled with 4 adults and 2 older teens and we all had more than plenty to do: paddle boarding, tennis, excursions available, several pools (with activities), nightly entertainment at the open air theater, and beautiful beach access and bar services. We thoroughly enjoyed Maria and Ivan at the pool bar, and Israel was amazing as our beach server. The room service was great and easy to order. The restaurant food was excellent quality and delicious, and the open buffets (general meals) were the best we have encountered. We have been to Mexico at least 6 times in the last 8 years and this was one of our favorite trips by far.
8
Tracy
7 abr 2025
·
Se alojó 6 noches
Overall, my family (2 adults, 2 young children) had a nice visit to this resort. Upon check-in, we upgraded to the Family Selection area, which provided access to an additional pool and kids activities during our stay. We also had a butler, who answered all of our questions in person and through WhatsApp. They were also able to get us boxed lunches for our excursions and the flight home. We loved all of the pools and resort restaurants. Our kids also loved the kids theater shows, which happened at 8:00pm daily. We also appreciated the frequent shuttle carts to help us get around the property. The beach was nice, but there were high winds during our stay, so we didn't spend much time there. Removing one star because the property had some maintenance issues. Some with our room, which were promptly fixed once we reported with our butler. Another with a jagged table edge at a restaurant which ripped my husband's shirt and also sliced my son's cheek open (promptly treated by a resort medic).
Overall, my family (2 adults, 2 young children) had a nice visit to this resort. Upon check-in, we upgraded to the Family Selection area, which provided access to an additional pool and kids activities during our stay. We also had a butler, who answered all of our questions in person and through WhatsApp. They were also able to get us boxed lunches for our excursions and the flight home. We loved all of the pools and resort restaurants. Our kids also loved the kids theater shows, which happened at 8:00pm daily. We also appreciated the frequent shuttle carts to help us get around the property. The beach was nice, but there were high winds during our stay, so we didn't spend much time there. Removing one star because the property had some maintenance issues. Some with our room, which were promptly fixed once we reported with our butler. Another with a jagged table edge at a restaurant which ripped my husband's shirt and also sliced my son's cheek open (promptly treated by a resort medic).
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Muchos huéspedes encuentran que las habitaciones y las zonas comunes están limpias y algunos elogian el servicio de limpieza. Otros informan de estándares inconsistentes, incluidas habitaciones sucias o húmedas, ropa de cama manchada, falta de entrega de toallas, platos sin recoger y baños sucios.
Reseñas de huéspedes relacionadas
6
Any
1 sept 2023
·
Se alojó 6 noches
The hotel is beautiful however it is not clean at all. My room was dirty and you can see that others areas of the hotel are dirty too. The room service is not effective because sometimes you have to wait for two hours. So does not make sense. Also, if you travel with a baby it is a problem to have milk for them because they do not refill the minibar with milk but beer is ok, if you go to the main buffet you can ask for milk but do not forget the the baby bottle if not there’s no way to get it. My baby also likes oatmeal for dinner sometimes and one day I wait 2 hours for it on the buffet and this hotel is supposed to be family friendly. Overall is ok but not a five star hotel like they said.
The hotel is beautiful however it is not clean at all. My room was dirty and you can see that others areas of the hotel are dirty too. The room service is not effective because sometimes you have to wait for two hours. So does not make sense. Also, if you travel with a baby it is a problem to have milk for them because they do not refill the minibar with milk but beer is ok, if you go to the main buffet you can ask for milk but do not forget the the baby bottle if not there’s no way to get it. My baby also likes oatmeal for dinner sometimes and one day I wait 2 hours for it on the buffet and this hotel is supposed to be family friendly. Overall is ok but not a five star hotel like they said.
4
Canique
1 sept 2025
·
Se alojó 2 noches
Overall the stay at Grand Palladium was okay, the room smelled like mold and was very humid. Even with the doors closed it was hot, we complained about the Air conditioning and they came to fix it but moments later the AC was blowing hot air again. The sheets on the bed were damp and stained. The food was subpar but edible.
Overall the stay at Grand Palladium was okay, the room smelled like mold and was very humid. Even with the doors closed it was hot, we complained about the Air conditioning and they came to fix it but moments later the AC was blowing hot air again. The sheets on the bed were damp and stained. The food was subpar but edible.
4
Fuat
20 feb 2025
·
Se alojó 3 noches
We had to leave our personal belongings with the staff when we first got there. My Valentino wristlet got stolen. So disappointed! Towels were very old. Room got cleaned only once during our stay and the bathroom flooded every time we took a shower. Food was ok. Good service.
We had to leave our personal belongings with the staff when we first got there. My Valentino wristlet got stolen. So disappointed! Towels were very old. Room got cleaned only once during our stay and the bathroom flooded every time we took a shower. Food was ok. Good service.
10
Franklin Elias
15 nov 2025
·
Se alojó 5 noches
Great cleaning staff
Great cleaning staff
10
Pometheus
12 oct 2025
·
Se alojó 1 noche
Literally the best cleaning service I ever had they Change all the linens everything besides the mattress, all workers extremely kind
Literally the best cleaning service I ever had they Change all the linens everything besides the mattress, all workers extremely kind
4
Lauren
18 ene 2025
·
Se alojó 4 noches
Overall, the resort is nice. Tje restaurant selections were done but the food was subpar. Nothing spectacular. My main issue was the room. When I arrived, the sink and bathtub were both dirty. My toilet would constantly run after flushing it. The sinks drained extremely slow so it was always full of water. The table out on my balcony was never cleaned . I always felt a film on it. The balcony chairs were never repositioned like they should be once your room is cleaned. This is exactly how I know nobody went outside to clean or tidy up. What I was disgusted by the most was the bedframe. At the bottom edge of the bedframe, it was most likely a previous guest, clipped their disgusting toenails and left All of the clippings there. I could not believe how this resort does NOT clean their rooms well, AT ALL. I left those clippings there my entire stay to see if housekeeping would re.oce them. Those clippings stayed there MY ENTIRE STAY. I have never been so disgusted in my life. This truly goes to show that the people that clean our rooms really do not do a thorough job, AT ALL. This resort is beautiful and kid friendly but I can honestly say that I will never be back.
Overall, the resort is nice. Tje restaurant selections were done but the food was subpar. Nothing spectacular. My main issue was the room. When I arrived, the sink and bathtub were both dirty. My toilet would constantly run after flushing it. The sinks drained extremely slow so it was always full of water. The table out on my balcony was never cleaned . I always felt a film on it. The balcony chairs were never repositioned like they should be once your room is cleaned. This is exactly how I know nobody went outside to clean or tidy up. What I was disgusted by the most was the bedframe. At the bottom edge of the bedframe, it was most likely a previous guest, clipped their disgusting toenails and left All of the clippings there. I could not believe how this resort does NOT clean their rooms well, AT ALL. I left those clippings there my entire stay to see if housekeeping would re.oce them. Those clippings stayed there MY ENTIRE STAY. I have never been so disgusted in my life. This truly goes to show that the people that clean our rooms really do not do a thorough job, AT ALL. This resort is beautiful and kid friendly but I can honestly say that I will never be back.
10
Kiswe
10 oct 2025
·
Se alojó 4 noches
Clean room, great staff, amazing time
Clean room, great staff, amazing time
6
Bhupinder
19 nov 2025
·
Se alojó 2 noches
Room passage not clean and time clock for alarm not Room is ok
Room passage not clean and time clock for alarm not Room is ok
4
JULIO ALEJANDRO
3 ene 2025
·
Se alojó 5 noches
Una experiencia muy desagradable, porque de los cinco días que me quedé tres días, no tuvimos toallas y lo peor de todo es que te tiran de a loco, dicen que te van a llevar toallas y después de cuatro llamadas, te responden que no tienen toallas que no pueden hacer nada. La verdad, para lo que cobran, no es posible que tengan toallas, y que además sean groseros para tratarte después de qué tú reclamas tus derechos
Una experiencia muy desagradable, porque de los cinco días que me quedé tres días, no tuvimos toallas y lo peor de todo es que te tiran de a loco, dicen que te van a llevar toallas y después de cuatro llamadas, te responden que no tienen toallas que no pueden hacer nada. La verdad, para lo que cobran, no es posible que tengan toallas, y que además sean groseros para tratarte después de qué tú reclamas tus derechos
6
Andrea
28 abr 2025
·
Se alojó 3 noches
Las instalaciones y el lugar es precioso pero la comida no es de un 5 estrellas. El servicio es malo, baños sucios y sin papel higiénico ni jabón, el buffet mal atendido, mal gestionado el check in y check out teniendo filas largas
Las instalaciones y el lugar es precioso pero la comida no es de un 5 estrellas. El servicio es malo, baños sucios y sin papel higiénico ni jabón, el buffet mal atendido, mal gestionado el check in y check out teniendo filas largas
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son espaciosas y modernas, con camas cómodas y algunas opciones con altillo o vistas al mar. Las quejas recurrentes se centran en un aire acondicionado débil y la humedad, así como en algunas peculiaridades tecnológicas ocasionales en las habitaciones.
Reseñas de huéspedes relacionadas
2
rebeca
21 oct 2024
·
Se alojó 1 noche
Our experience at this hotel was disappointing. The staff was unfriendly and unaccommodating, which made our stay far from pleasant. The food quality was mediocre at best, lacking the variety and flavor we’ve experienced at other all-inclusive resorts. Despite being only 8 years old, the property appeared run down and poorly maintained. Additionally, the air conditioning was inadequate, making it difficult to stay comfortable. Overall, this was one of the worst experiences we’ve had in terms of customer service.
Our experience at this hotel was disappointing. The staff was unfriendly and unaccommodating, which made our stay far from pleasant. The food quality was mediocre at best, lacking the variety and flavor we’ve experienced at other all-inclusive resorts. Despite being only 8 years old, the property appeared run down and poorly maintained. Additionally, the air conditioning was inadequate, making it difficult to stay comfortable. Overall, this was one of the worst experiences we’ve had in terms of customer service.
10
Natalie
11 nov 2025
·
Se alojó 1 noche
Stunning resort and rooms. Staff was friendly, trolley cart service was appreciated. Loved it.
Stunning resort and rooms. Staff was friendly, trolley cart service was appreciated. Loved it.
10
Chris Thanh
18 sept 2024
·
Se alojó 3 noches
Amazing Stay at Grand Palladium Costa Mujeres Resort & Spa I recently had an unforgettable stay at Grand Palladium Costa Mujeres Resort & Spa, and everything was fantastic. The room was spacious, modern, with a stunning ocean view, a super comfortable bed, and a very well-equipped bathroom. The staff were incredibly friendly, and the service was attentive. The spa, in particular, provided a truly relaxing experience. The resort has several pools, a clean private beach, and a variety of entertainment activities. The food was delicious, especially the seafood and Mexican cuisine at La Adelita restaurant. If you’re looking for a top-tier resort with exceptional service, Grand Palladium Costa Mujeres is the perfect choice!
Amazing Stay at Grand Palladium Costa Mujeres Resort & Spa I recently had an unforgettable stay at Grand Palladium Costa Mujeres Resort & Spa, and everything was fantastic. The room was spacious, modern, with a stunning ocean view, a super comfortable bed, and a very well-equipped bathroom. The staff were incredibly friendly, and the service was attentive. The spa, in particular, provided a truly relaxing experience. The resort has several pools, a clean private beach, and a variety of entertainment activities. The food was delicious, especially the seafood and Mexican cuisine at La Adelita restaurant. If you’re looking for a top-tier resort with exceptional service, Grand Palladium Costa Mujeres is the perfect choice!
4
Canique
1 sept 2025
·
Se alojó 2 noches
Overall the stay at Grand Palladium was okay, the room smelled like mold and was very humid. Even with the doors closed it was hot, we complained about the Air conditioning and they came to fix it but moments later the AC was blowing hot air again. The sheets on the bed were damp and stained. The food was subpar but edible.
Overall the stay at Grand Palladium was okay, the room smelled like mold and was very humid. Even with the doors closed it was hot, we complained about the Air conditioning and they came to fix it but moments later the AC was blowing hot air again. The sheets on the bed were damp and stained. The food was subpar but edible.
8
Jamie K
14 nov 2025
·
Se alojó 11 noches
It was a great stay. We booked though Expedia. When we first arrived I asked to be be upgraded to a different room and they were more than happy to do so. We stayed in the Loft. Wow! Very impressive! We went to the buffet the first night. Not that great. The food was not warm and we ate something that gave us both a stomach bug. We had to go get some Pepto at one of the shops. $23. For Pepto. The service around the pools mostly catered to the party life next to the bar. They barely came around to the other side of the pool. The boats are cool and a fast way to get around. So I would say all in all. This place is a 4 star out of 5 Cleanliness 5⭐️ Staff 5⭐️ Food 3 ⭐️
It was a great stay. We booked though Expedia. When we first arrived I asked to be be upgraded to a different room and they were more than happy to do so. We stayed in the Loft. Wow! Very impressive! We went to the buffet the first night. Not that great. The food was not warm and we ate something that gave us both a stomach bug. We had to go get some Pepto at one of the shops. $23. For Pepto. The service around the pools mostly catered to the party life next to the bar. They barely came around to the other side of the pool. The boats are cool and a fast way to get around. So I would say all in all. This place is a 4 star out of 5 Cleanliness 5⭐️ Staff 5⭐️ Food 3 ⭐️
10
Antonio
5 ago 2025
·
Se alojó 5 noches
Rooms and bed were super comfortable will definitely be back
Rooms and bed were super comfortable will definitely be back
10
Joanne
25 nov 2024
·
Se alojó 7 noches
The standard rooms were far from the beach.
The standard rooms were far from the beach.
6
Luis
9 nov 2025
·
Se alojó 3 noches
The hotel was beautiful but some of the staff was rude, the room was hot and very humid change rooms on half of or stay and still the same (every thing was wet and sticky). Don’t think I would stay again.
The hotel was beautiful but some of the staff was rude, the room was hot and very humid change rooms on half of or stay and still the same (every thing was wet and sticky). Don’t think I would stay again.
10
Pamela Laine
14 oct 2023
·
Se alojó 1 noche
Had a great stay at this resort, it is incredibly huge but my family liked walking , if we didn’t feel like it there were always golf carts driving by. We were lucky enough to get an upgraded loft which was amazing , such nice suites , I personally didn’t have any room issues but others whom we travelled with had A/C and water leakage issues, they were helped and relocated to a different room. The staff are so great, a few to mention that made our stay exceptional. Bell / luggage staff: Francisco (Makes great first and last impressions to guests, amazing guy) Front desk check in : Gaspar and Gideal Customer service desk : Karla Theatre : Antonio (found my husband’s phone and returned to us immediately, honest and friendly guy! Also great dancer ) Main Pool: Eric (our favourite pool server) Teppanyaki chef : Oscar (so fun and entertaining) Waiter: Alejandro (fast and great service ) One big thing I would like to mention is the room service ends at 10pm so if you are hungry or thirsty after a night of partying you can’t order any food. The room service menu selection is very limited. My family enjoyed our week there, this was made all possible by the hardworking and passionate staff.
Had a great stay at this resort, it is incredibly huge but my family liked walking , if we didn’t feel like it there were always golf carts driving by. We were lucky enough to get an upgraded loft which was amazing , such nice suites , I personally didn’t have any room issues but others whom we travelled with had A/C and water leakage issues, they were helped and relocated to a different room. The staff are so great, a few to mention that made our stay exceptional. Bell / luggage staff: Francisco (Makes great first and last impressions to guests, amazing guy) Front desk check in : Gaspar and Gideal Customer service desk : Karla Theatre : Antonio (found my husband’s phone and returned to us immediately, honest and friendly guy! Also great dancer ) Main Pool: Eric (our favourite pool server) Teppanyaki chef : Oscar (so fun and entertaining) Waiter: Alejandro (fast and great service ) One big thing I would like to mention is the room service ends at 10pm so if you are hungry or thirsty after a night of partying you can’t order any food. The room service menu selection is very limited. My family enjoyed our week there, this was made all possible by the hardworking and passionate staff.
10
HERNAN
14 nov 2025
·
Se alojó 5 noches
La habitacion es muy comoda y grande, buena vista , muy buen servicio e instalaciones.Recomiendo el restaurant la Boheme , no tanto el italiano Tentazione.Excelente el mayordomo Felipe muy servicial. El buffet en Isla Blanca es mejor que en Poseidon.Buen servicio de playa y piscina
La habitacion es muy comoda y grande, buena vista , muy buen servicio e instalaciones.Recomiendo el restaurant la Boheme , no tanto el italiano Tentazione.Excelente el mayordomo Felipe muy servicial. El buffet en Isla Blanca es mejor que en Poseidon.Buen servicio de playa y piscina
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
Muchos huéspedes destacan un servicio cálido y atento y el apoyo proactivo del servicio de conserjería (especialmente los conserjes VIP que organizan comidas y actividades). Sin embargo, otros informan de una recepción poco amable, un servicio de habitaciones lento o que no responde, intentos de venta adicional y problemas con las reservas, y una atención inconsistente.
Reseñas de huéspedes relacionadas
10
Jennifer
26 oct 2025
·
Se alojó 1 noche
My boyfriend and I went to celebrate our 5 year anniversary and we had an amazing time! All of the staff in every aspect of the resort, was very kind, professional, helpful, and made the experience so great. I want to specifically thank Maria, our VIP concierge who was amazing and went above and beyond for us! Even before check in, she reached out and offered assistance. Throughout our stay, she was very attentive always making sure we were okay and asking if we needed anything. She was particularly helpful in helping us book all restaurants for dinner, last minute tennis, and assisting us with a last minute extended stay of one night, she really provided exceptional customer service. All of the rooms, facilities, restaurants, buffets, and pool areas were very clean. Our experience at the spa was amazing! The staff was great and we really enjoyed all of our services and the hydrotherapy. The food was really great! We enjoyed it all and were impressed by the quality and taste. Overall, we had an amazing time here and would definitely recommend it!!
My boyfriend and I went to celebrate our 5 year anniversary and we had an amazing time! All of the staff in every aspect of the resort, was very kind, professional, helpful, and made the experience so great. I want to specifically thank Maria, our VIP concierge who was amazing and went above and beyond for us! Even before check in, she reached out and offered assistance. Throughout our stay, she was very attentive always making sure we were okay and asking if we needed anything. She was particularly helpful in helping us book all restaurants for dinner, last minute tennis, and assisting us with a last minute extended stay of one night, she really provided exceptional customer service. All of the rooms, facilities, restaurants, buffets, and pool areas were very clean. Our experience at the spa was amazing! The staff was great and we really enjoyed all of our services and the hydrotherapy. The food was really great! We enjoyed it all and were impressed by the quality and taste. Overall, we had an amazing time here and would definitely recommend it!!
2
Diana
15 feb 2025
·
Se alojó 3 noches
Los recepcionistas y el gerente tienen un trato pésimo de ahí en fuera todos tienen un súper servicio
Los recepcionistas y el gerente tienen un trato pésimo de ahí en fuera todos tienen un súper servicio
2
Orquidea
11 abr 2025
·
Se alojó 7 noches
I was truly so disappointed by my stay at Grand Palladium. The property is beautiful, but that is the only benefit of this resort. The food and drinks were terrible and disappointing every meal. The only restaurant we had a decent meal and great service was at the Thai restaurant. Usually the service in Mexico is stellar. Here, it felt like guests were a bother to the staff. With the VIP upgrade, we were supposed to get a personal assistance and she wasn’t helpful or hard to get in contact with. The elevator in our building was broken 5 out of the 7 days we were there. Walking around the resort was stressful since we were constantly dodging the carts that take you around the resort. It was nice having the option of a cart or boat to take you to different parts of the resort. The decor is stunning throughout the resort. It’s such a shame that they aren’t putting attention to important things like food, drinks, and service.
I was truly so disappointed by my stay at Grand Palladium. The property is beautiful, but that is the only benefit of this resort. The food and drinks were terrible and disappointing every meal. The only restaurant we had a decent meal and great service was at the Thai restaurant. Usually the service in Mexico is stellar. Here, it felt like guests were a bother to the staff. With the VIP upgrade, we were supposed to get a personal assistance and she wasn’t helpful or hard to get in contact with. The elevator in our building was broken 5 out of the 7 days we were there. Walking around the resort was stressful since we were constantly dodging the carts that take you around the resort. It was nice having the option of a cart or boat to take you to different parts of the resort. The decor is stunning throughout the resort. It’s such a shame that they aren’t putting attention to important things like food, drinks, and service.
6
Kaneshia
17 oct 2024
·
Se alojó 4 noches
I use to love Grand Palladium Brand, and we had a lovely time and experience in October 2023. Our most recent trip, stay at Family Selection Grand Palladium, was not pleasant at all. The customer service was horrible and I had to contact front desk twice due to the lack of customer service . We didn't get assigned a butler, until being at the resort over 12 hours. We will never stay again!
I use to love Grand Palladium Brand, and we had a lovely time and experience in October 2023. Our most recent trip, stay at Family Selection Grand Palladium, was not pleasant at all. The customer service was horrible and I had to contact front desk twice due to the lack of customer service . We didn't get assigned a butler, until being at the resort over 12 hours. We will never stay again!
10
Kathleen
24 nov 2025
·
Se alojó 6 noches
Great experience thanks to Maria our VIP concierge. Booking through Expedia gave us the perk of her advanced service. Everyone was super helpful but Maria stood out as she put together the perfect room and the perfect spa packages and dinners for our family. We truly felt like VIPs and can’t wait to return to this fab resort DO NOT MISS THE SPA - and get as many hydrotherapy sessions as you can. I never wanted to leave!!!! Everyone works hard to make you happy
Great experience thanks to Maria our VIP concierge. Booking through Expedia gave us the perk of her advanced service. Everyone was super helpful but Maria stood out as she put together the perfect room and the perfect spa packages and dinners for our family. We truly felt like VIPs and can’t wait to return to this fab resort DO NOT MISS THE SPA - and get as many hydrotherapy sessions as you can. I never wanted to leave!!!! Everyone works hard to make you happy
10
Amabel
19 feb 2025
·
Se alojó 4 noches
Arrived at night to a beautiful gated property. Checking in was okay until we got charged an extra $120 per night. We were attending an event but because we booked through Expedia, the desk clerk stated we needed to pay an extra $40 per night per person for the 3 nights. I found out later that was not true and asked for a refund. This made for a rocky start. Our iron and tv remote did not work but these were rectified very timely by courteous staff. The celebration events were tastefully done and we had a wonderful time. Our door’s lock was broken and a light switch kept popping out exposing wires which resulted in my 4 star score. The view from our balcony overlooking the garden was awesome. I would visit the property again and recommend it to friends.
Arrived at night to a beautiful gated property. Checking in was okay until we got charged an extra $120 per night. We were attending an event but because we booked through Expedia, the desk clerk stated we needed to pay an extra $40 per night per person for the 3 nights. I found out later that was not true and asked for a refund. This made for a rocky start. Our iron and tv remote did not work but these were rectified very timely by courteous staff. The celebration events were tastefully done and we had a wonderful time. Our door’s lock was broken and a light switch kept popping out exposing wires which resulted in my 4 star score. The view from our balcony overlooking the garden was awesome. I would visit the property again and recommend it to friends.
4
Frank
16 dic 2024
·
Se alojó 4 noches
A 5 star resort on a limited budget. House keeping was inconsistent. Employee's weren't friendly.
A 5 star resort on a limited budget. House keeping was inconsistent. Employee's weren't friendly.
8
Ana
11 sept 2024
·
Se alojó 4 noches
Everyone is really nice and attentive except the girl at the from desk where we did our check in she was a little rude and not welcoming at all, the staff at every restaurant were really nice and helpful except the staff that works at the cafeteria and sports bar, they wouldn’t take our order even after they saw us sitting there they ignored us until we approached them, other than that it is a great resort we will be coming back.
Everyone is really nice and attentive except the girl at the from desk where we did our check in she was a little rude and not welcoming at all, the staff at every restaurant were really nice and helpful except the staff that works at the cafeteria and sports bar, they wouldn’t take our order even after they saw us sitting there they ignored us until we approached them, other than that it is a great resort we will be coming back.
10
Roshani
28 ago 2025
·
Se alojó 3 noches
Maria, my Expedia concierge on site was wonderful. I was surprised when I arrived on site that I even had a concierge, but it was a smooth experience throughout. she helped with reservations, activities, and overall made sure i was having a good time. highly recommend
Maria, my Expedia concierge on site was wonderful. I was surprised when I arrived on site that I even had a concierge, but it was a smooth experience throughout. she helped with reservations, activities, and overall made sure i was having a good time. highly recommend
10
Arturo
18 ago 2025
·
Se alojó 3 noches
Facilities are nice and well kept. Staff is great, specially Maria, VIP concierge was very friendly and super helpful, she made sure we had everything we needed for during our stay!
Facilities are nice and well kept. Staff is great, specially Maria, VIP concierge was very friendly and super helpful, she made sure we had everything we needed for during our stay!
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Ubicación
Situado al norte de la Zona Hotelera, el complejo se siente alejado del centro de la ciudad, pero está en una playa amplia y limpia. Llegar a las atracciones fuera del complejo requiere transporte de pago, mientras que las embarcaciones y los carritos de golf en el lugar ayudan a desplazarse por la gran propiedad.
Reseñas de huéspedes relacionadas
10
Kevin
15 feb 2025
·
Se alojó 3 noches
Highly recommend this resort for getaways. Clean property, attentive service, great beach. Don’t be scared by the size of the resort. It is not troubling at all to get to where you need to go whether walking or using their cart/ferry services.
Highly recommend this resort for getaways. Clean property, attentive service, great beach. Don’t be scared by the size of the resort. It is not troubling at all to get to where you need to go whether walking or using their cart/ferry services.
6
Chase
22 oct 2025
·
Se alojó 6 noches
Place was nice. Way too far from town! Taxi driver charge way too much to go into town… 75 bucks usd each way.
Place was nice. Way too far from town! Taxi driver charge way too much to go into town… 75 bucks usd each way.
10
Tatiana
13 mar 2025
·
Se alojó 4 noches
We had a great time! The property is beautiful, beach is great! Very clean. Staff is very polite and friendly. Food is good. You won’t be disappointed. Worth a little extra drive from Cancun.
We had a great time! The property is beautiful, beach is great! Very clean. Staff is very polite and friendly. Food is good. You won’t be disappointed. Worth a little extra drive from Cancun.
10
Robert
6 oct 2025
·
Se alojó 7 noches
Amazing place with beautiful beachh
Amazing place with beautiful beachh
10
Heidi
29 jun 2025
·
Se alojó 5 noches
Staff were great and the property was beautiful. We loved taking the boat taxi.
Staff were great and the property was beautiful. We loved taking the boat taxi.
10
Jaime
6 oct 2025
·
Se alojó 2 noches
Awesome resort, lots of things to do. Tennis, pools and the beach is just the start
Awesome resort, lots of things to do. Tennis, pools and the beach is just the start
10
Emily
12 jul 2024
·
Se alojó 5 noches
This was our first trip to Grand Palladium and it did not disappoint. We have recently started to visit Mexico north of the Hotel Zone and we will continue to do so. Not only is the seaweed less, the beach is cleaner, safer, and tremendously less populated. I was able to walk almost a half mile in either direction before coming across other people (and they were walking for leisure/exercise as well). The tropical environment is much more noticeable and enjoyable. The staff of Grand Palladium are incredibly friendly, helpful, and genuinely concerned for your overall experience. The property is pristine, there is golf cart transportation 24/7 if you don’t care to walk from point A to point B, and the rooms were very clean and spacious. We traveled with 4 adults and 2 older teens and we all had more than plenty to do: paddle boarding, tennis, excursions available, several pools (with activities), nightly entertainment at the open air theater, and beautiful beach access and bar services. We thoroughly enjoyed Maria and Ivan at the pool bar, and Israel was amazing as our beach server. The room service was great and easy to order. The restaurant food was excellent quality and delicious, and the open buffets (general meals) were the best we have encountered. We have been to Mexico at least 6 times in the last 8 years and this was one of our favorite trips by far.
This was our first trip to Grand Palladium and it did not disappoint. We have recently started to visit Mexico north of the Hotel Zone and we will continue to do so. Not only is the seaweed less, the beach is cleaner, safer, and tremendously less populated. I was able to walk almost a half mile in either direction before coming across other people (and they were walking for leisure/exercise as well). The tropical environment is much more noticeable and enjoyable. The staff of Grand Palladium are incredibly friendly, helpful, and genuinely concerned for your overall experience. The property is pristine, there is golf cart transportation 24/7 if you don’t care to walk from point A to point B, and the rooms were very clean and spacious. We traveled with 4 adults and 2 older teens and we all had more than plenty to do: paddle boarding, tennis, excursions available, several pools (with activities), nightly entertainment at the open air theater, and beautiful beach access and bar services. We thoroughly enjoyed Maria and Ivan at the pool bar, and Israel was amazing as our beach server. The room service was great and easy to order. The restaurant food was excellent quality and delicious, and the open buffets (general meals) were the best we have encountered. We have been to Mexico at least 6 times in the last 8 years and this was one of our favorite trips by far.
8
Christina
24 feb 2025
·
Se alojó 3 noches
Intake and departure were swift. We had to wait for our room to be ready at 3pm but were allowed to roam the property in the meantime. I’d suggest bringing a change of clothes for the pool if you have an early flight in. The buffet food selection was excellent. We only dined one night at the a la carte steakhouse El Guacho, service and food were great. We did breakfast at Capricho and the other restaurant on the TRS side. Both had a la carte menus with some buffet selections, food at both places were delicious. All the pool areas looked well kept as well as the beach. If you are traveling with little ones they have a nice pool setup with slides and zero clearance entrance. The family pool at Family selection gets started with music and activities at 11am. There were quite a few weddings during our 3 day stay so bear in mind there will be a lot of people on site if you’re caught in the cross hairs. My only concern was how big the resort is, you have 3 modes of transportation, either walk (a lot) or wait for a trolley or take a boat ride. It’s setup like the Venice canals. Their night life has a few options so you don’t need to really travel out of the resort unless you want to. Overall our stay was pleasant, relaxing and fun. Service 5/5, cleanliness 5/5, value 5/5, sleep quality 5/5, rooms 5/5, location 3/5 (it’s about a 40 min drive from Cancun airport no traffic. Setup private transportation if you can swing it.
Intake and departure were swift. We had to wait for our room to be ready at 3pm but were allowed to roam the property in the meantime. I’d suggest bringing a change of clothes for the pool if you have an early flight in. The buffet food selection was excellent. We only dined one night at the a la carte steakhouse El Guacho, service and food were great. We did breakfast at Capricho and the other restaurant on the TRS side. Both had a la carte menus with some buffet selections, food at both places were delicious. All the pool areas looked well kept as well as the beach. If you are traveling with little ones they have a nice pool setup with slides and zero clearance entrance. The family pool at Family selection gets started with music and activities at 11am. There were quite a few weddings during our 3 day stay so bear in mind there will be a lot of people on site if you’re caught in the cross hairs. My only concern was how big the resort is, you have 3 modes of transportation, either walk (a lot) or wait for a trolley or take a boat ride. It’s setup like the Venice canals. Their night life has a few options so you don’t need to really travel out of the resort unless you want to. Overall our stay was pleasant, relaxing and fun. Service 5/5, cleanliness 5/5, value 5/5, sleep quality 5/5, rooms 5/5, location 3/5 (it’s about a 40 min drive from Cancun airport no traffic. Setup private transportation if you can swing it.
10
Carolyn
11 mar 2024
·
Se alojó 7 noches
We normally like a smaller boutique resort but needed something that would work for a family group of 7 with ages ranging from 3 to 75. This resort met our needs and was very nice, even if more like a little self contained city on a beautiful beach. Great good and service. Fun evening open air shows and surprise activities. We paid for the basic rooms without upgrades and were happy. They did try to up sell us when we arrived so we wondered what more we could’ve been enjoying - but would have never even thought about anything being missing or better had they not kept pushing their travel club perks. Happy campers, we are.
We normally like a smaller boutique resort but needed something that would work for a family group of 7 with ages ranging from 3 to 75. This resort met our needs and was very nice, even if more like a little self contained city on a beautiful beach. Great good and service. Fun evening open air shows and surprise activities. We paid for the basic rooms without upgrades and were happy. They did try to up sell us when we arrived so we wondered what more we could’ve been enjoying - but would have never even thought about anything being missing or better had they not kept pushing their travel club perks. Happy campers, we are.
10
TODD
29 jul 2024
·
Se alojó 2 noches
Amazing piece of property. Various things to do for the entire family. Restaurant choices in the village should suit everyone’s desires. Village also has a few stores to shop. The Chic Cabernet is an excellent option for a cute little show. They also have an outdoor kids theater that does several different performances. We were able to see a kids play as well as a band performance of 80s bands! Best of all the beach location. It’s plentiful and beautiful. Food and drinks are all over the place. Use some caution going to an all inclusive resort. Several adults don’t know how to act nor stop which is a little disappointing when there are kids too. But the resort can’t control those aspects. If going to the area, this is the place to stay. Get away from the congestion of resort zone downtown. Take the necessary trip to get away from crazy and the crazies. Cheers
Amazing piece of property. Various things to do for the entire family. Restaurant choices in the village should suit everyone’s desires. Village also has a few stores to shop. The Chic Cabernet is an excellent option for a cute little show. They also have an outdoor kids theater that does several different performances. We were able to see a kids play as well as a band performance of 80s bands! Best of all the beach location. It’s plentiful and beautiful. Food and drinks are all over the place. Use some caution going to an all inclusive resort. Several adults don’t know how to act nor stop which is a little disappointing when there are kids too. But the resort can’t control those aspects. If going to the area, this is the place to stay. Get away from the congestion of resort zone downtown. Take the necessary trip to get away from crazy and the crazies. Cheers
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
Hay muchos restaurantes y bares, y algunas comidas son elogiadas; sin embargo, la calidad de la comida y la bebida se describe con frecuencia como promedio, con opciones premium diluidas o limitadas, y las reservas para cenar pueden ser difíciles de conseguir. Varias reseñas mencionan problemas estomacales.
Reseñas de huéspedes relacionadas
6
Thiago C Dos
20 nov 2025
·
Se alojó 5 noches
I want to start by saying that the hotel is absolutely beautiful. The rooms, the restaurants, the pools, and the beach — everything is gorgeous. The staff treated us incredibly well, and I honestly don’t have anything bad to say about them. I only have great memories with the staff. I can’t remember many names, but I do remember that Jorge took great care of me at the pool — he was amazing. The only issue we had was that my friends and I got sick on our second day. We were a group of five, and three of us got sick during the trip. I’m not sure if it was the water or the food. I’ve never had a stomach bug before in my life, and this was my first time. This was also my third time in Cancun and nothing like this had ever happened before. Even sick, I tried to enjoy as much as I could. Unfortunately, things like this happen. I don’t want this situation to take away from how beautiful the hotel is or how wonderful the staff treated us, because they truly went above and beyond every day. I just hope the hotel can look into what might have caused this, so future guests don’t go through the same experience. Besides that, everything else was perfect, and I would love to come back one day when I can fully enjoy everything the resort has to offer.
I want to start by saying that the hotel is absolutely beautiful. The rooms, the restaurants, the pools, and the beach — everything is gorgeous. The staff treated us incredibly well, and I honestly don’t have anything bad to say about them. I only have great memories with the staff. I can’t remember many names, but I do remember that Jorge took great care of me at the pool — he was amazing. The only issue we had was that my friends and I got sick on our second day. We were a group of five, and three of us got sick during the trip. I’m not sure if it was the water or the food. I’ve never had a stomach bug before in my life, and this was my first time. This was also my third time in Cancun and nothing like this had ever happened before. Even sick, I tried to enjoy as much as I could. Unfortunately, things like this happen. I don’t want this situation to take away from how beautiful the hotel is or how wonderful the staff treated us, because they truly went above and beyond every day. I just hope the hotel can look into what might have caused this, so future guests don’t go through the same experience. Besides that, everything else was perfect, and I would love to come back one day when I can fully enjoy everything the resort has to offer.
6
Eugen
9 jun 2025
·
Se alojó 6 noches
Nice resort but low quality food.
Nice resort but low quality food.
4
Karina Maria
20 nov 2025
·
Se alojó 6 noches
I rarely leave negative reviews, but this resort experience was so frustrating that I feel obligated to warn others. Three out of five people in our group became sick for more than half of our stay, and the only common factor was the food and drinks at the resort. What was supposed to be a relaxing vacation turned into days of stomach issues—something no guest should have to deal with. The automatic lights in the room were a nightmare, constantly shutting off even while I was using the restroom. Waving my arms in the dark is not my idea of a luxury stay. Getting around the resort was just as bad. The property is huge, yet the shuttles were unreliable, rarely stopping for checked-in guests, and often displaying “check-in/check-out” signs that meant they wouldn’t pick anyone up. We were dismissed multiple times, leading to long, exhausting walks in the heat just to get food or meet our group. The buffet hours were extremely limited, leaving no food options for hours if you didn’t have a reservation. When it was open, the food was mediocre, not fresh, and many stations were left unattended, which is especially concerning given how many of us got sick. Room service was no help, with hour-long delays for basic items. On top of that, the resort feels almost entirely catered to weddings, with blocked-off sections and constant disruptions that make regular guests feel like an afterthought. And if you’re hoping for nightlife, there is none. The resort becomes completely dull
I rarely leave negative reviews, but this resort experience was so frustrating that I feel obligated to warn others. Three out of five people in our group became sick for more than half of our stay, and the only common factor was the food and drinks at the resort. What was supposed to be a relaxing vacation turned into days of stomach issues—something no guest should have to deal with. The automatic lights in the room were a nightmare, constantly shutting off even while I was using the restroom. Waving my arms in the dark is not my idea of a luxury stay. Getting around the resort was just as bad. The property is huge, yet the shuttles were unreliable, rarely stopping for checked-in guests, and often displaying “check-in/check-out” signs that meant they wouldn’t pick anyone up. We were dismissed multiple times, leading to long, exhausting walks in the heat just to get food or meet our group. The buffet hours were extremely limited, leaving no food options for hours if you didn’t have a reservation. When it was open, the food was mediocre, not fresh, and many stations were left unattended, which is especially concerning given how many of us got sick. Room service was no help, with hour-long delays for basic items. On top of that, the resort feels almost entirely catered to weddings, with blocked-off sections and constant disruptions that make regular guests feel like an afterthought. And if you’re hoping for nightlife, there is none. The resort becomes completely dull
8
Jamie K
14 nov 2025
·
Se alojó 11 noches
It was a great stay. We booked though Expedia. When we first arrived I asked to be be upgraded to a different room and they were more than happy to do so. We stayed in the Loft. Wow! Very impressive! We went to the buffet the first night. Not that great. The food was not warm and we ate something that gave us both a stomach bug. We had to go get some Pepto at one of the shops. $23. For Pepto. The service around the pools mostly catered to the party life next to the bar. They barely came around to the other side of the pool. The boats are cool and a fast way to get around. So I would say all in all. This place is a 4 star out of 5 Cleanliness 5⭐️ Staff 5⭐️ Food 3 ⭐️
It was a great stay. We booked though Expedia. When we first arrived I asked to be be upgraded to a different room and they were more than happy to do so. We stayed in the Loft. Wow! Very impressive! We went to the buffet the first night. Not that great. The food was not warm and we ate something that gave us both a stomach bug. We had to go get some Pepto at one of the shops. $23. For Pepto. The service around the pools mostly catered to the party life next to the bar. They barely came around to the other side of the pool. The boats are cool and a fast way to get around. So I would say all in all. This place is a 4 star out of 5 Cleanliness 5⭐️ Staff 5⭐️ Food 3 ⭐️
8
amanda
27 abr 2025
·
Se alojó 4 noches
Beautiful and clean property with friendly and attentive staff. Only drawback is the mediocre food.
Beautiful and clean property with friendly and attentive staff. Only drawback is the mediocre food.
6
Linsey
3 may 2024
·
Property was very nice. Pools, room and beach were great. Food was TERRIBLE. The reservation process for dinner was ridiculous. Restaurants are full every night or closed. Yet you go to the restaurant and every table is open. Wouldn’t go back.
Property was very nice. Pools, room and beach were great. Food was TERRIBLE. The reservation process for dinner was ridiculous. Restaurants are full every night or closed. Yet you go to the restaurant and every table is open. Wouldn’t go back.
8
Rachael
6 feb 2026
·
Se alojó 11 noches
We stayed at this hotel for 11 nights and while the resort itself is impressive and visually stunning, the service didn’t consistently reflect a 5-star experience — often feeling closer to 3-star. Many staff were excellent and deserve recognition, particularly Pedro in TRS, Odon in the Japanese restaurant, and Maria, our WhatsApp concierge, who was responsive and genuinely helpful throughout our stay. Unfortunately, reception was a major letdown. Staff were unfriendly and our checkout experience was very poor. We were overcharged on our bill and, when queried, reception could not provide a printed invoice. This left a very bad impression as we departed and felt unprofessional for a hotel of this calibre. We also had issues with our room keys/wristbands being deactivated twice during our stay, both times in the evening, resulting in a 10-minute walk back to reception. Although resolved, it was their error and we expected a better apology. Despite having premium drinks included, these were unavailable in the sports bar and pool bar, with no clear explanation. Premium spirits also had to be specifically requested or you were given local brands by default. The steak restaurant charged extra for “premium” cuts, which felt unreasonable for an all-inclusive resort. The outdoor jacuzzi failed on two occasions, only discovered after filling it. Minor but frustrating issues also added up — the upstairs minibar wasn’t replenished, adapters weren’t available to borrow (requiring a $12)
We stayed at this hotel for 11 nights and while the resort itself is impressive and visually stunning, the service didn’t consistently reflect a 5-star experience — often feeling closer to 3-star. Many staff were excellent and deserve recognition, particularly Pedro in TRS, Odon in the Japanese restaurant, and Maria, our WhatsApp concierge, who was responsive and genuinely helpful throughout our stay. Unfortunately, reception was a major letdown. Staff were unfriendly and our checkout experience was very poor. We were overcharged on our bill and, when queried, reception could not provide a printed invoice. This left a very bad impression as we departed and felt unprofessional for a hotel of this calibre. We also had issues with our room keys/wristbands being deactivated twice during our stay, both times in the evening, resulting in a 10-minute walk back to reception. Although resolved, it was their error and we expected a better apology. Despite having premium drinks included, these were unavailable in the sports bar and pool bar, with no clear explanation. Premium spirits also had to be specifically requested or you were given local brands by default. The steak restaurant charged extra for “premium” cuts, which felt unreasonable for an all-inclusive resort. The outdoor jacuzzi failed on two occasions, only discovered after filling it. Minor but frustrating issues also added up — the upstairs minibar wasn’t replenished, adapters weren’t available to borrow (requiring a $12)
8
Oxana
25 mar 2025
·
Se alojó 7 noches
We spent at the resort 7 days. Friday, Saturday and Sunday no activities at the theater because there are weddings so if you’re not part of the wedding, there are no shows which for a resort of this level I believe is not OK. We used to stay in smaller resorts, and there was always entertainment for the guests every evening. Also a resort like this could have better drinks, at least in the lobby bar. The main buffet was amazing and the food was always good there, if you stay at the family selection, the Argentinian steakhouse was the best. All other restaurants are a waste of time ( personal opinion). The resort territory it’s huge and it’s beautiful but the only one thing is that during the evening time after show is finished there is no golf cart available to take. there are just not enough for everyone. Everything else was pretty good.
We spent at the resort 7 days. Friday, Saturday and Sunday no activities at the theater because there are weddings so if you’re not part of the wedding, there are no shows which for a resort of this level I believe is not OK. We used to stay in smaller resorts, and there was always entertainment for the guests every evening. Also a resort like this could have better drinks, at least in the lobby bar. The main buffet was amazing and the food was always good there, if you stay at the family selection, the Argentinian steakhouse was the best. All other restaurants are a waste of time ( personal opinion). The resort territory it’s huge and it’s beautiful but the only one thing is that during the evening time after show is finished there is no golf cart available to take. there are just not enough for everyone. Everything else was pretty good.
6
Monelle
26 jun 2025
·
Se alojó 4 noches
Though the property is lovely for a five star hotel, I was expecting more. Have tried three of the restaurants. I don’t know how it’s possible that everyone of the restaurants the food was mediocre. This is Mexico. I’m not expecting mediocre. I’m expecting to be wild for the price that I paid at this hotel. The pool was fine. The room was big attention to detail is lacking. Example they left us two pouches of coffee while we were there for four days what were we supposed to do after the first two days they never brought us more coffee, minor incident like this just made it less enjoyable for what we paid which was a lot.
Though the property is lovely for a five star hotel, I was expecting more. Have tried three of the restaurants. I don’t know how it’s possible that everyone of the restaurants the food was mediocre. This is Mexico. I’m not expecting mediocre. I’m expecting to be wild for the price that I paid at this hotel. The pool was fine. The room was big attention to detail is lacking. Example they left us two pouches of coffee while we were there for four days what were we supposed to do after the first two days they never brought us more coffee, minor incident like this just made it less enjoyable for what we paid which was a lot.
6
Randy
25 dic 2025
·
Se alojó 4 noches
Resort is nice but doesn’t have enough restaurants, equipment, space for the number of guests. We were stuck eating the buffet every meal.
Resort is nice but doesn’t have enough restaurants, equipment, space for the number of guests. We were stuck eating the buffet every meal.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Sergio
25 ago 2026
·
Se alojó 3 noches
Tuvimos una estancia magnifica, la limpieza, las amenidades, la atención del personal y la comida todo fue excepcional. Quedamos en la área de family selection y nos encanto toda la preparación y detalles que tienen para que las familias puedan estar cómodas y no falte nada. La concierge de expedia estuve muy pendiente en todo el momento. Lo recomiendo mucho
Tuvimos una estancia magnifica, la limpieza, las amenidades, la atención del personal y la comida todo fue excepcional. Quedamos en la área de family selection y nos encanto toda la preparación y detalles que tienen para que las familias puedan estar cómodas y no falte nada. La concierge de expedia estuve muy pendiente en todo el momento. Lo recomiendo mucho
10
Jessica
24 ago 2026
·
Se alojó 5 noches
Pasamos una vacaciones muy agradables y divertidas, el hotel cumplió totalmente con las expectativas. Uno de mis hijos tiene discapacidad motora y las atenciones para él tanto en la playa como en la alberca (no profunda) fueron extraordinarias para nuestra familia, ya que en nuestra experiencia en otros hoteles no lo habíamos tenido. Por último agradecer a María Dorantes nuestra concierge que siempre estuvo al pendiente de nosotros y nos ayudó a resolver todas nuestras peticiones.
Pasamos una vacaciones muy agradables y divertidas, el hotel cumplió totalmente con las expectativas. Uno de mis hijos tiene discapacidad motora y las atenciones para él tanto en la playa como en la alberca (no profunda) fueron extraordinarias para nuestra familia, ya que en nuestra experiencia en otros hoteles no lo habíamos tenido. Por último agradecer a María Dorantes nuestra concierge que siempre estuvo al pendiente de nosotros y nos ayudó a resolver todas nuestras peticiones.
10
Fernando Vargas
14 ago 2026
·
Se alojó 5 noches
El servicio es maravilloso, todo muy limpio, las instalaciones son geniales, es la segunda vez que me hospedo aquí y seguro habrá más. Solo tuvimos un par de detalles, el elevador del edificio 14 se descompuso un par de veces durante la estancia y por otro lado, hubo un apagón general en la madrugada, y el calor estuvo brutal esa noche, se resolvió en un par de horas y todo bien.
El servicio es maravilloso, todo muy limpio, las instalaciones son geniales, es la segunda vez que me hospedo aquí y seguro habrá más. Solo tuvimos un par de detalles, el elevador del edificio 14 se descompuso un par de veces durante la estancia y por otro lado, hubo un apagón general en la madrugada, y el calor estuvo brutal esa noche, se resolvió en un par de horas y todo bien.
10
Fernando
10 ago 2026
·
Se alojó 2 noches
La Sra María Dorantes nos trató de maravilla, una excelente atención por parte del personal.
La Sra María Dorantes nos trató de maravilla, una excelente atención por parte del personal.
10
Veronica Patricia
7 ago 2026
·
Se alojó 7 noches
La habitación está enorme y muy cómoda, sin embargo siento que le falta un ventilador de techo en la recámara y en la zona del baño, porque al usar la tina (que está hermosa y tiene hidro jet estupendos) se queda muy húmeda la habitación, el aire acondicionado funciona muy bien, pero siento que un ventilador podría secar más rápido el cuarto y quitarle esa humedad que al dormir se siente algo incómoda. El mejor restauran La Adelita, estupendo mesero José. Puede mejorar El Dorado, el Filete está exquisito, los camarones súper, pero el ribete estaba muy duro en todos los platos que lo pedimos, además se tardaron 1 hora en tomarnos la orden (éramos 12 personas). El restaurant de TEPANYAKI no dejen de visitarlo, estupendo show y sabor y el Restaurante Italiano muy buen sazón, aunque me sorprendió que no tienen camarones en ninguna pasta. La playa hermosísima, muy poco sargazo, los bares y meseros muy atentos, Oliver uno de los mejores. Ojo, si llevan niños chiquitos, aseguren de agregarlos a la reservación, a mi concuño le cobraron 70,000 pesos extras (7 días y lógicamente en su misma habitación, le querían cobrar 90,000, pero le dieron un descuento) por no haberlos puesto por error (ustedes en hoteles . com le sugirieron “arreglar” esta situación en el hotel y le salió carísimo)
La habitación está enorme y muy cómoda, sin embargo siento que le falta un ventilador de techo en la recámara y en la zona del baño, porque al usar la tina (que está hermosa y tiene hidro jet estupendos) se queda muy húmeda la habitación, el aire acondicionado funciona muy bien, pero siento que un ventilador podría secar más rápido el cuarto y quitarle esa humedad que al dormir se siente algo incómoda. El mejor restauran La Adelita, estupendo mesero José. Puede mejorar El Dorado, el Filete está exquisito, los camarones súper, pero el ribete estaba muy duro en todos los platos que lo pedimos, además se tardaron 1 hora en tomarnos la orden (éramos 12 personas). El restaurant de TEPANYAKI no dejen de visitarlo, estupendo show y sabor y el Restaurante Italiano muy buen sazón, aunque me sorprendió que no tienen camarones en ninguna pasta. La playa hermosísima, muy poco sargazo, los bares y meseros muy atentos, Oliver uno de los mejores. Ojo, si llevan niños chiquitos, aseguren de agregarlos a la reservación, a mi concuño le cobraron 70,000 pesos extras (7 días y lógicamente en su misma habitación, le querían cobrar 90,000, pero le dieron un descuento) por no haberlos puesto por error (ustedes en hoteles . com le sugirieron “arreglar” esta situación en el hotel y le salió carísimo)
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 00:00
Antes de la(s) 12:00
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-10-09: NO DATA
- 2026-10-10: 292.28920340271USD
- 2026-10-11: 297.0968384735108USD
- 2026-10-12: 296.96377549743653USD
- 2026-10-13: 299.07555193786624USD
- 2026-10-14: 302.0901531494141USD
- 2026-10-15: 318.01562381286624USD
- 2026-10-16: 346.217521572876USD
- 2026-10-17: 380.133913458252USD
- 2026-10-18: 297.62922713317874USD
- 2026-10-19: 296.86695269470215USD
- 2026-10-20: 297.62922713317874USD
- 2026-10-21: 357.26636408081055USD
- 2026-10-22: 365.78177915039066USD
- 2026-10-23: 362.1665483489991USD
- 2026-10-24: 373.64989685974126USD
- 2026-10-25: 319.698227709961USD
- 2026-10-26: 389.38982467346193USD
- 2026-10-27: 352.7533342681885USD
- 2026-10-28: 400.10977051391603USD
- 2026-10-29: 364.6106061523438USD
- 2026-10-30: 381.39226800537114USD
- 2026-10-31: 399.2386388000489USD
- 2026-11-01: 412.2090310272217USD
- 2026-11-02: 349.9342248596192USD
- 2026-11-03: 357.39487994079593USD
- 2026-11-04: 357.39487994079593USD
- 2026-11-05: 404.04203445434575USD
- 2026-11-06: 554.379196850586USD
- 2026-11-07: 554.379196850586USD
- 2026-11-08: 523.0380795471192USD
- 2026-11-09: 393.3947057159424USD
- 2026-11-10: 380.99926725769046USD
- 2026-11-11: 451.7800523742676USD
- 2026-11-12: 493.98778565368656USD
- 2026-11-13: 509.0725868621827USD
- 2026-11-14: 515.0925924865722USD
- 2026-11-15: 494.74137612609866USD
- 2026-11-16: 373.41214764709474USD
- 2026-11-17: 373.64989685974126USD
- 2026-11-18: 376.02020932922363USD
- 2026-11-19: 509.9225214935303USD
- 2026-11-20: 558.1742609649658USD
- 2026-11-21: 585.8193250427247USD
- 2026-11-22: 352.9590485351563USD
- 2026-11-23: 361.9245939086914USD
- 2026-11-24: 396.1627369934082USD
- 2026-11-25: 426.98678223876954USD
- 2026-11-26: 525.1006924316407USD
- 2026-11-27: 522.9499065216065USD
- 2026-11-28: 530.3822874298096USD
- 2026-11-29: 350.84166512451174USD
- 2026-11-30: 349.9342248596192USD
- 2026-12-01: 342.2097686676026USD
- 2026-12-02: 349.8077261413574USD
- 2026-12-03: 388.4945214477539USD
- 2026-12-04: 407.88957844238286USD
- 2026-12-05: 492.4512023040772USD
- 2026-12-06: 412.15836316223147USD
- 2026-12-07: 350.84166512451174USD
- 2026-12-08: 357.39487994079593USD
- 2026-12-09: 350.84166512451174USD
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito y tarjetas de débito. No se aceptan pagos en efectivo.
- No se garantiza la disponibilidad de habitaciones sin ruidos.
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, detector de humo y sistema de seguridad.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Se aplicará un cargo de 380 MXN por el servicio de habitaciones a los pedidos que se realicen entre las 22:30 y las 11:00.
- Piscina disponible de 08:00 a 20:00.
- Se ofrece alojamiento gratuito a un máximo de 2 menores de hasta 2 años, siempre que ocupen la misma habitación que sus padres o tutores, utilizando las camas existentes.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Este alojamiento no acepta mascotas ni perros guía.
Datos del negocio
Número de registro de la propiedad 005-025-001204/2026
- Tasa de servicio: 380 MXN
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Restaurante
Piscina
Servicio de habitaciones
Servicio de aparcacoches
Mostrador turístico
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Sauna
Sala de vapor
Servicio de masajes
Spa y centro de bienestar
Barbería/Salón de belleza
Tratamientos corporales
Tratamientos faciales
Club infantil
Bar en la piscina
Desayuno en la habitación
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Servicios
Mostrador turístico
Guardería infantil/Niñera
Servicio de limpieza
Salones para banquetes
Cambio de divisas
Caja fuerte
Cajero automático
Consigna de equipajes
Zona para fumadores
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
Actividades
Piscina
Pistas de tenis
Jardín
Campo de golf (cercano)
Playa (cercana)
Buceo
Windsurf
Billares
Pesca
Zona de juegos
Canoas
Piscina infantil
Piscina al aire libre
Música en directo
Evening Entertainment
Muebles de exterior
Pool (Seasonal Outdoor)
Terraza
Fitness Center (nearby)
Water Park
Aparcamiento
Aparcamiento
Servicio de aparcacoches
Aparcamiento gratuito
Parking (Limited)
Parking Onsite
Internet
WiFi gratuito