BAYMONT BY WYNDHAM WINSTON SALEM

We called ahead to confirm presence of EV chargers, and were told they indeed were there and working. Upon arrival, we discovered they had not yet been enabled and we could not charge. Being misled is not good, and we will avoid Hilton properties in the future.

Don't promise EV charging if not active...folks depend on it!

EV car charger does NOT work. This is a very important information for us. So please CORRECT your listing.

Although this is owned by Hilton, you would never know. The staff member at the front desk acted annoyed that he had to do his job. It appeared the hotel was very old and they attempted to just “cover things up, ” literally. There was a soft spot in our floor that was noticeable when my 2 year old walked over it. The pool was open, but shouldn’t have been—it was green and cloudy (you couldn’t see the bottom). I wish I would’ve taken pictures (we didn’t let our kids swim). I would never stay here again.

The only real positive about our stay was the girl working the front desk on the afternoon shift. The initial look of the hotel was very pleasant, check in was great and she was so friendly and polite. We drove 14 hours from Northern Ontario, Canada, like many the first thing we wanted was a shower. First glance to the room appeared clean and orderly, but no sooner we opened the shower curtain there was literal poo on the inside of the curtain and poopy hand marks on the edge of the tub and shower tap. Housekeeping just didn’t bother opening or changing the curtains between guests. Our bath mat and towels were damp as if used and just refolded, did not smell clean. Bedding was also clearly used and just tidied. I called the front desk and requested housekeeping to come clean and correct, upon her arrival she just tried to hand me the clean linens and told me to toss the dirty into the hallway and she would collect later on. Was very snooty when I informed her I had JUST checked in and not going to do it. She mumbled under her breathe insults in Spanish unaware we speak Spanish ourselves and got more upset when we responded back to her. The pool area is full of black mold. The walls from floor to ceiling, around all the windows, etc. There’s no ventilation to rid the heat/moisture. We walked in and could smell it, we circled the room saw it and immediately walked out. Walls are so thin we woke up thinking someone was in our room the conversation was so clear.

Nice stay. Breakfast was smaller than it would be at a Hampton Inn or Double Tree. I stayed during the week and they had bagels and a few other light items. Pool is undergoing restorations until Nov-Dec 2024. Friendly staff. Conveniently located.

The only (minor) complaint is the though there is a microwave in the common area, there are none in the room. This is a great place to stay!

The property itself was clean, average. Staff members were very welcoming and friendly. A lot of homeless near the property. There was a pool but was too cold to swim in, felt colder than hose water so that was a bummer my kiddo was super excited. Overall ok stay.

Check in was a breeze and Victor was incredibly nice and helped us find the perfect room. The room was clean, comfortable and well appointed. Indoor pool was clean and the kids loved it. The pool hall though was extremely hot, like a sauna. Breakfast offerings have been trimmed to only cold items. Not a vast variety but something is better than nothing at all. Manager was attending to the stock and was so very nice asking how our stay was and thanked us for staying. Every employee we encountered were incredibly nice, asked how our room was and thanked us for staying. Felt very welcomed and very happy with our stay.

Hotel was nice and clean, but pool was closed with no notice. Asked staff and they said it was maintenance. Travelling with small children who wanted a pool, would not have stayed there had we known pool was closed.

The bathroom was dirty

Second from associates was great, they were super helpful. Hot water was not coming, bugs in the room may be due to weather.

Hotel is very clean and reception employees very pleasent and helpful. Breakfast was ok too. If they had eggs other than the hard boiled that they did have, with sausage...I'd give them a 10/10.

An excelent place to stay. We loved the hotel, new hotel, super clean and organized , I think the breakfast could be a bit more varied; I missed having cheeses, proteins, and a greater variety of fruits.

Had water leaking from the ceiling in the bathroom at 3 AM. It took almost an hour to get it cleaned up and stopped. We would like a full refund for the evening.

The only real positive about our stay was the girl working the front desk on the afternoon shift. The initial look of the hotel was very pleasant, check in was great and she was so friendly and polite. We drove 14 hours from Northern Ontario, Canada, like many the first thing we wanted was a shower. First glance to the room appeared clean and orderly, but no sooner we opened the shower curtain there was literal poo on the inside of the curtain and poopy hand marks on the edge of the tub and shower tap. Housekeeping just didn’t bother opening or changing the curtains between guests. Our bath mat and towels were damp as if used and just refolded, did not smell clean. Bedding was also clearly used and just tidied. I called the front desk and requested housekeeping to come clean and correct, upon her arrival she just tried to hand me the clean linens and told me to toss the dirty into the hallway and she would collect later on. Was very snooty when I informed her I had JUST checked in and not going to do it. She mumbled under her breathe insults in Spanish unaware we speak Spanish ourselves and got more upset when we responded back to her. The pool area is full of black mold. The walls from floor to ceiling, around all the windows, etc. There’s no ventilation to rid the heat/moisture. We walked in and could smell it, we circled the room saw it and immediately walked out. Walls are so thin we woke up thinking someone was in our room the conversation was so clear.

The staff here are very professional. This property is clean and comfortable.

Sadly, after I checked in and began preparing for the next day, I found that not only was the small fridge not working, but neither was the TV. I will admit that I didn't call the front desk because I was only there for one night. When I got up at 5 am to head to work, I also found the shower drain in the tub clogged. This hotel is clearly NOT worth $249.00

Nice clean room.

It was spotless and the staff were very kind and hospitable.

Check in was okay, although the computer system was running slow. The person handling the check in was super nice. The toilet in the room loudly trickles water unless you jiggle the handle. The walls are paper thin. All night I kept getting woken up by people clomping around in the adjacent room and playing their crappy music. It wasn't that the music was extremely loud; we could just hear everything. We won't stay here again.

The hotel was nicely appointed. Rooms were clean and modern. Only negative was floor above us seemed abnormally loud.

Hotel staff was great. Room comfortable. Wish there was in room coffee, and the water needs to be hotter in the bathroom. Would stay again.

Nice updates and quiet , spacious room

Couldn’t get television to connect to live tv and neither could young lady that worked there after an hour or better wait. Coffee was tepid the next morning when we left. Building is showing some age issues

The bed was very comfortable. Noise from the room above a few times. There is not much insulation between the floors.

The only (minor) complaint is the though there is a microwave in the common area, there are none in the room. This is a great place to stay!

No working tv

Walls were like paper so we heard everything from other rooms.

The hotel felt like it was built recently (past decade), but feels like a motel 6 once you get in. Poor indoor lighting and poor landscaping give a bad vibe right off. The room accommodations were adequate and the price was competitive. The staff was friendly enough; the night shift desk worker was a little odd but nice enough. The internet was very slow, but that could be the standard for the free package. Breakfast was lacking in many ways. While I give this hotel a 3-star rating, I’m told by friends that attended the same event as I did and stayed in other nearby hotels that their hotels disappointed about the same.

The stay was excellent, however, the booking through Hotels.com was not in their system. The staff solved the issue and got us a room but our confirmation from Hotels.com did not coordinate with Spark.

Excellent customer service, clean room, and close to different attractions.

First we got there and checked in and got put in a room and the tv would not work. Maintenance came and plugged in the tv but didn’t wait to see if it worked. It had a message that it could not connect to network so it still did not work. We left to get something to eat and let the lady at the front desk know we would be back and she said she would let maintenance know. We got back and went to our room and the locked blinked green but would not open. We went back to the front desk and no one was still there. We called the front desk several times, called out for someone, knocked on the counter, knocked on doors with housekeeping and employees only on the doors.We waited at least 30 minutes before she showed up. She said the phone did not ring when it clearly did since we called and were standing at the counter. Don’t know what she was doing that she was gone that long. She re-programmed the key and it still did not work. She had to come to the door and use it and push into the door and then it opened. I would not recommend based on that. The bed was comfortable and that was the highlight. Breakfast was mediocre.

Breakfast was fresh, not many choices beyond Carbs though. Parking was ample and staff was very helpful

The only real positive about our stay was the girl working the front desk on the afternoon shift. The initial look of the hotel was very pleasant, check in was great and she was so friendly and polite. We drove 14 hours from Northern Ontario, Canada, like many the first thing we wanted was a shower. First glance to the room appeared clean and orderly, but no sooner we opened the shower curtain there was literal poo on the inside of the curtain and poopy hand marks on the edge of the tub and shower tap. Housekeeping just didn’t bother opening or changing the curtains between guests. Our bath mat and towels were damp as if used and just refolded, did not smell clean. Bedding was also clearly used and just tidied. I called the front desk and requested housekeeping to come clean and correct, upon her arrival she just tried to hand me the clean linens and told me to toss the dirty into the hallway and she would collect later on. Was very snooty when I informed her I had JUST checked in and not going to do it. She mumbled under her breathe insults in Spanish unaware we speak Spanish ourselves and got more upset when we responded back to her. The pool area is full of black mold. The walls from floor to ceiling, around all the windows, etc. There’s no ventilation to rid the heat/moisture. We walked in and could smell it, we circled the room saw it and immediately walked out. Walls are so thin we woke up thinking someone was in our room the conversation was so clear.

Unpleasant experience . Front desk insisted we had not pre/ paid even though I showed him my hotels.com receipt . I felt somewhat tricked into swiping my card for a security deposit but then he also charged for one night . So I was charged twice for one night . It took a lot of arguing for him to agree to call the manager and reverse the charge . He was telling me he knows how to do his job but clearly he did not . So not just making an error but insisting he was right . So unpleasant . Ended up staying in Winston Salem two more nights but stayed elsewhere . Will not return

Super friendly staff!

My room was clean and the customer service was amazing. Brenteny was personable and made me laugh. She was awesome!

Check in was a breeze and Victor was incredibly nice and helped us find the perfect room. The room was clean, comfortable and well appointed. Indoor pool was clean and the kids loved it. The pool hall though was extremely hot, like a sauna. Breakfast offerings have been trimmed to only cold items. Not a vast variety but something is better than nothing at all. Manager was attending to the stock and was so very nice asking how our stay was and thanked us for staying. Every employee we encountered were incredibly nice, asked how our room was and thanked us for staying. Felt very welcomed and very happy with our stay.

I am incredibly disappointed with my treatment of the staff at this property. I had made a reservation late night for a room on Saturday, April 26. I was en route to the property (less than 10 min away) and the hotel called me to tell me they had given my room away. I was already exhausted and had no other available options for me and my wife. We had to sleep on the floor of an apt that night after working and traveling all day. The best part about this is that they still charged me!! I'm hoping that someone gives me a refund or a credit because otherwise I overpaid for a room that I did not use and was cancelled on me by the hotel.

I love Spark hotels, and this one was right up there. Super clean, friendly staff, and great location.

Location good

The property was in a convenient area and also safe and the staff was amazing!

I love the green sorrounding

The property was very noce with great services. The only issue was that google maps took us to the Double Tree by Hilton instead of Sparks by Hilton which was directly behind the other hotel.

The property itself was clean, average. Staff members were very welcoming and friendly. A lot of homeless near the property. There was a pool but was too cold to swim in, felt colder than hose water so that was a bummer my kiddo was super excited. Overall ok stay.

It was unlike any property I've ever seen. Entrance was pretty nice. When you go into the room there's a greeting on the TV with your name on it! I loved that! Made me feel welcomed, thought of and cared about. Staff didn't leave you waiting even in passing spoke. Just don't care for the area it was in.

Quiet, right off highway and convenient.

The hotel was clean and quiet. Beds were comfortable and the staff were welcoming. The location was convenient for us being right off of the highway.

Everyone on staff was friendly and great service. Pet friendly. Convenient location to shopping.

Hotel is very clean and reception employees very pleasent and helpful. Breakfast was ok too. If they had eggs other than the hard boiled that they did have, with sausage...I'd give them a 10/10.

We were in the area for a mid-week wedding and enjoyed our stay. The grounds were clean, the staff very friendly, but the choices of breakfast were minimal (cereals and breads).

Breakfast was fresh, not many choices beyond Carbs though. Parking was ample and staff was very helpful

An excelent place to stay. We loved the hotel, new hotel, super clean and organized , I think the breakfast could be a bit more varied; I missed having cheeses, proteins, and a greater variety of fruits.

Staff was friendly & helpful. I know the breakfast bar is complimentary however the first day it was ok for something quick the second day was exactly the same however less from the first in it due to people eating the first day. It was not replenished. Paper supplies were & condiments. Fantastic coffee all the time though. Everything else was good especially service at front desk was excellent.

There was only continental breakfast which is notbl specified on the website. There were only two towels in the room when the reservation was booked for 4. There was no microwave in the room and there was freezer included in the fridge. The shower was pretty cold for a few minutes and never became hot. There were no dressers to place our clothes. The bed was very comfortable.

The hotel felt like it was built recently (past decade), but feels like a motel 6 once you get in. Poor indoor lighting and poor landscaping give a bad vibe right off. The room accommodations were adequate and the price was competitive. The staff was friendly enough; the night shift desk worker was a little odd but nice enough. The internet was very slow, but that could be the standard for the free package. Breakfast was lacking in many ways. While I give this hotel a 3-star rating, I’m told by friends that attended the same event as I did and stayed in other nearby hotels that their hotels disappointed about the same.

Check in was a breeze and Victor was incredibly nice and helped us find the perfect room. The room was clean, comfortable and well appointed. Indoor pool was clean and the kids loved it. The pool hall though was extremely hot, like a sauna. Breakfast offerings have been trimmed to only cold items. Not a vast variety but something is better than nothing at all. Manager was attending to the stock and was so very nice asking how our stay was and thanked us for staying. Every employee we encountered were incredibly nice, asked how our room was and thanked us for staying. Felt very welcomed and very happy with our stay.

Room was clean and comfortable. Staff was friendly and helpful. Breakfast offerings were a bit sparse, but adequate.

Staff good. Rooms ok and clean. POOR breakfast