WoodSpring Suites Palm Springs - West Palm Beach

When we checked in we had 2 towels and 2 small wash towels. Please buy more towels

Good

Nope kitchen had nothing went out and bought a frying pan and dush sopa plates etc. Was petty about towels room service never came to clean but knocked on our doors 4 xs from 8am randomly and when we answered no one responded. Front staff has a bad attitude dont engage when lookingvat you act as if you are a bother when booking a 2ns night they didnt want to really assist and told me after paying on hotels .com whole im currently at there property in the room on the line with them rold me to screenshot the purchase and come down to shoe them when ai asked for what she couldnt give an answer. Basically an elevated motel 6. That may work for you. For me this wasn't what I thought 170 would pay for an elevated motel 6.

Very clean well maintained just the room had a funny smell. Maybe it was brand new everything.

My husband and I arrived early to the hotel after previously calling ahead and being told that early check-in would be okay. We had been traveling and were very tired, so we were hoping to get settled in. However, when we arrived, the front desk staff immediately said, “You’re early, we don’t have any rooms ready, you’ll have to wait.” We understood that rooms may not always be ready early, but the way it was communicated felt dismissive. We waited in the lobby for about two hours with no updates from the front desk. The same employee who initially spoke to us left when her shift ended without ever checking on the status of our room. When the next shift came in, the two employees at the desk were extremely unprofessional — loudly discussing their personal lives and using profanity while guests were sitting in the lobby. After waiting longer, we had to approach the desk ourselves to ask for an update and were told to wait another 45 minutes. When we finally got into our room, it was disappointing. There were no cookware or utensils, despite the room setup suggesting they should be available. There were no extra towels, the hallways had trash and dirty bedding sitting out, and the elevator stopped working during our stay. The hotel looks very nice from the outside and appears newly built, but the overall experience felt disorganized and poorly managed. You can also clearly hear other guests’ TVs and noise through the walls, which made it hard to relax.