Arrecife Gran Hotel & Spa

The lady who checked us in was really lovely and helpful, shes on an in internship from Poland. Our room wasnt ready on time and so because we had to wait, we were given a complementary coffee and cake for two in the restaurant on 17th floor. It was then when we went to use it that we realised they obviously had a lack of staff. We had to wait for over 20 mins to get in and then when we were shown to a table we had to wait for over another 20 mins before being served. The situation was then also evident in the restaurant by the pool area, tables were left covered in dirty dishes for hrs. The food in the buffet restaurant in the evening was very average compared to other hotels we have stayed at. There are very few sunbeds and therefore in my opinion, not really designed as a hotel for laying in the sun as chances are you wont get a bed. The bar didnt ever seem to be open on 1st floor above the lobby, which was a shame, as it was a really nice area. However after the negatives our seafront suite was really beautiful and well appointed. The staff we met were all very nice and friendly, but there just didnt seem to be enough of them, leading to very slow service.We had a good 3 night stay but we wouldnt return.

Overall a very a good stay. The lifts were a problem, very slow and busy, not much that can be done about that. The wifi connection wasnt great and had to reconnect in every different area you went to in hotel. The pool opening times were only 10-6 so would have liked if open a bit longer as there was no where else to really sit in the hotel other than the rooftop bar. Food was good, had to send back some dishes as cold but when hot were tasty at both the pool bar and the rooftop bar. The spa is a great facility and the staff did a great job. The circuit was okay, the steam room was cold and the turkish bath water was also lukewarm would have been nicer if hotter. The rooms were also very cold at night but they did supply a small portable heater on request. The location is great for the airport but in terms of the islands main tourist attractions and beaches it is far away from these and taxis are expensive! Not much to see in Arrecife itself and beach isnt the nicest and currently some roadworks going on in the off season so unable to walk along the promenande. Overall a very good relaxing stay, but would not revisit.

Great location, Spa experience and food. Staff pleasant. We chose this hotel for indoor swimming pool but the pool was a bar pool with people sitting around and having drinks. Not a pool we expected. Other than that all very good. Likely to visit again!

Our first time staying at this hotel, check in was very friendly with a nice glass of cava, our suitcases were delivered to our room, the reception area was very festive with Christmas decorations. We had hired a car and the ONLY parking available is an underground carpark which the hotel has an arrangement with the parking company that you pay 10 Euros a day which we think is a bit annoying when you have paid good money to stay at a 5 star hotel, we had to pay 70 Euros for the week. Our room was on the 11th floor facing the sea, so we had an amazing view over the sea and Fermina. The beds were nice and comfortable and the bathroom facilities were very good, there was a nice comfortable sofa and a large TV, The room was spotlessly clean. The A/C fan was noisy but it didn't affect our sleep. We were bed and breakfast, and the breakfast buffet was excellent with lots of choices. Staff were very attentive and the restaurant was spotless. On the 17th floor there is a restaurant with amazing views over the city, we dined there a few times and the food and service were excellent, on some nights there is also live entertainment which is good quality. On level 2 there is an indoor heated pool and snack bar which is also very good, there is a sun terrace here too overlooking Reducto Beach. On the ground floor there is an A La Carte restaurant called Azhar, which we dined in one evening it was also excellent with outstanding service. We will definitely book again!

Not really worth for a 5* hotel. Spa needs to be reserved (even sauna). No flexibility of staff.

Very nice hotel both the restaurants were excellent. Parking was next to the hotel. The pool are was very nice

Overall very good and relaxing break at the hotel, the buffet breakfast was excellent and staff very polite and helpful. Will return again as enjoyed our stay, only downside was limited sun loungers on the outside balcony near the inside pool, spa was great and food was excellent

Enjoyed my stay at the Gran Hotel and Spa. It was clean and comfortable. The staff were very friendly and helpful. The location was amazing, right by the beach. It's the tallest building there, so you can't miss it. The spa was a great feature, though it was discounted due to the jacuzzi being closed. The rooftop bar is a nice place to watch the sunset but I wouldn't recommend the food.

Alles sehr gut. Freundliches Personal, schönes Ambiente, qualitativ hochwertige Speisen und ausgezeichnete Lage. In einigen Details etwas in die Jahre gekommen (Fitnessbereich oder teilweise zersprungene Scheiben, langsamer Fahrstuhl), was aber aufgrund der anderen Vorzüge nicht ausschlaggebend ins Gewicht fällt. Insgesamt alles toll! Gerne wieder!

Lovely room, amazing breakfast, great gym, convenient location - only downsides were the service in the rooftop bar was painfully slow and not enough sun beds around the pool.

Superfräscht hotell med enastående utsikt över havet och staden. Mycket av välja på hotellfrukosten och snabb och uppmärksam personal som höll det rent och fräscht hela tiden. Poolen på andra våningen var fin och det var supermysigt att sitta vid poolen och ta ett glas cava medan barnen badade. Alla restauranger fanns inom räckhåll.

The hotel restaurant scammed me out of 19 euros for serving an appetiser for a main. When i questioned them they did nothing about it and exoected the payment.... i even have photos of what i was served.... absolute scam The area whete the hotel is based is completely dead.... thought i was walking around a 3rd world country. I kept on having to remind staff to clean the room. The hotel is basically a fancy high rise block of flats turned into rooms. There is limited space on where u can enjoy the sun at the actual hotel, just some narrow balcony which sits around 10 tosp on the 2nd floor for the entire hotel of around 168 guests. Its a joke..... would not recommend this hotel, not worht the money. Massively disappointed

Lovely hotel. Housekeeping needs some attention

Our first time staying at this hotel, check in was very friendly with a nice glass of cava, our suitcases were delivered to our room, the reception area was very festive with Christmas decorations. We had hired a car and the ONLY parking available is an underground carpark which the hotel has an arrangement with the parking company that you pay 10 Euros a day which we think is a bit annoying when you have paid good money to stay at a 5 star hotel, we had to pay 70 Euros for the week. Our room was on the 11th floor facing the sea, so we had an amazing view over the sea and Fermina. The beds were nice and comfortable and the bathroom facilities were very good, there was a nice comfortable sofa and a large TV, The room was spotlessly clean. The A/C fan was noisy but it didn't affect our sleep. We were bed and breakfast, and the breakfast buffet was excellent with lots of choices. Staff were very attentive and the restaurant was spotless. On the 17th floor there is a restaurant with amazing views over the city, we dined there a few times and the food and service were excellent, on some nights there is also live entertainment which is good quality. On level 2 there is an indoor heated pool and snack bar which is also very good, there is a sun terrace here too overlooking Reducto Beach. On the ground floor there is an A La Carte restaurant called Azhar, which we dined in one evening it was also excellent with outstanding service. We will definitely book again!

Hotel clean and comfortable. Breakfast and dinner has food to satisfy the most demanding of clientele with some freshly cooked to order. I have stayed here 4 times now and sadly the room on this occasion was near the bar and so music disturbance late at night. Never had a problem before …. Hence this occasion slight downgrade from excellent. To be fair the hotel were very responsive and kind when they heard about the problem

Great hotel, with beautiful views. Decent breakfast and lovely, big rooms. The only complaint we have is the housekeeping staff took too long to make our room. After a day out we’d return at 4pm and the room still wasn’t made despite leaving the door note on the handle at 9am. Request for more pillows was also forgotten. Other than that, we enjoyed our stay very much.

Nice and clean hotel, nice food and nice people

Séjour très agréable et tranquille. Hôtel bien entretenu. Personnel accueillant.

El personal es una maravilla, muy simpáticos, atentos, serviciales etc. Las vistas desde nuestra habitación espectaculares. Lo malo el horario es para ingleses, si eres español mejor no ir, a las 22.00 dejan de dar cenas y cuerran la pisicina entre semana para timar algo, el baño a las 19.00. La limpieza de la habitación deja mucho que desear, no te reponen las cosas, ni limpian, solo hacen la cama y el wc. No por ellas seguro, las ves que no les da el tiempo, van corriendo pobres. Para lo que cuesta francamente decepcionante, no repetiria ni lo recomendarías

Hôtel magnifique, chambre impeccable avec une vue inoubliable , très spacieuse Personnel extrêmement gentil , mention spécial à Alex Rodriguez qui nous a été d’une excellente aide et qui parlais français, un grand merci à tout le personnel .

Le séjour s'est très bien passé - nous avons passé 6 nuits dans une très grande chambre avec des grandes baies vitrées. la vue était magnifique et la chambre tout confort. Nous avons aussi fait des massages (en plus) et nous sommes allés tous les soirs prendre un verre et avons mangé au Blue 17 au 17ème c'était super. Le personnel de l'hôtel, du spa et du bistro sont tous très sympathiques et efficaces. Nous avons pu louer une voiture deux jours avec mise à dispo directement à l'hôtel. Petit déj sympa et varié. le confort de la chambre au top. bonne literie et 0 bruit

Unser Aufenthalt in diesem Hotel war einfach perfekt! Das Zimmer war nicht nur riesig und luxuriös ausgestattet, sondern bot auch einen atemberaubenden Meerblick. Das Frühstück und Abendessen waren von höchster Qualität und sehr abwechslungsreich. Der Service war hervorragend – stets freundlich und aufmerksam. Ein Highlight war die süße Überraschung, die wir zu unserem Geburtstag aufs Zimmer bekommen.

Overall a very a good stay. The lifts were a problem, very slow and busy, not much that can be done about that. The wifi connection wasnt great and had to reconnect in every different area you went to in hotel. The pool opening times were only 10-6 so would have liked if open a bit longer as there was no where else to really sit in the hotel other than the rooftop bar. Food was good, had to send back some dishes as cold but when hot were tasty at both the pool bar and the rooftop bar. The spa is a great facility and the staff did a great job. The circuit was okay, the steam room was cold and the turkish bath water was also lukewarm would have been nicer if hotter. The rooms were also very cold at night but they did supply a small portable heater on request. The location is great for the airport but in terms of the islands main tourist attractions and beaches it is far away from these and taxis are expensive! Not much to see in Arrecife itself and beach isnt the nicest and currently some roadworks going on in the off season so unable to walk along the promenande. Overall a very good relaxing stay, but would not revisit.

Amazing stay. Very good facilities from the moment you enter reception to all the way to your room. We had the sea view suit and the room was excellent! Very modern and spacious. The hotel is located very conveniently close to the city centre with lots of local restaurants.

Our first time staying at this hotel, check in was very friendly with a nice glass of cava, our suitcases were delivered to our room, the reception area was very festive with Christmas decorations. We had hired a car and the ONLY parking available is an underground carpark which the hotel has an arrangement with the parking company that you pay 10 Euros a day which we think is a bit annoying when you have paid good money to stay at a 5 star hotel, we had to pay 70 Euros for the week. Our room was on the 11th floor facing the sea, so we had an amazing view over the sea and Fermina. The beds were nice and comfortable and the bathroom facilities were very good, there was a nice comfortable sofa and a large TV, The room was spotlessly clean. The A/C fan was noisy but it didn't affect our sleep. We were bed and breakfast, and the breakfast buffet was excellent with lots of choices. Staff were very attentive and the restaurant was spotless. On the 17th floor there is a restaurant with amazing views over the city, we dined there a few times and the food and service were excellent, on some nights there is also live entertainment which is good quality. On level 2 there is an indoor heated pool and snack bar which is also very good, there is a sun terrace here too overlooking Reducto Beach. On the ground floor there is an A La Carte restaurant called Azhar, which we dined in one evening it was also excellent with outstanding service. We will definitely book again!

Suite confortable avec superbe vue. Réactivité appréciable du personnel pour la réparation de la climatisation. Bon petit-déjeuner en buffet.

Hotel clean and comfortable. Breakfast and dinner has food to satisfy the most demanding of clientele with some freshly cooked to order. I have stayed here 4 times now and sadly the room on this occasion was near the bar and so music disturbance late at night. Never had a problem before …. Hence this occasion slight downgrade from excellent. To be fair the hotel were very responsive and kind when they heard about the problem

Chambre impersonnelle sans la moindre décoration. Dommage.

Beautiful room with ocean view ,staff are efficient and helpful as always

Una estancia agradable!! Solo destacar la falta de un buen aislamiento en la ventana de la habitación que hacía que el viento entrara por las el marco de la ventana y refrescaba mucho la temperatura.

The lady who checked us in was really lovely and helpful, shes on an in internship from Poland. Our room wasnt ready on time and so because we had to wait, we were given a complementary coffee and cake for two in the restaurant on 17th floor. It was then when we went to use it that we realised they obviously had a lack of staff. We had to wait for over 20 mins to get in and then when we were shown to a table we had to wait for over another 20 mins before being served. The situation was then also evident in the restaurant by the pool area, tables were left covered in dirty dishes for hrs. The food in the buffet restaurant in the evening was very average compared to other hotels we have stayed at. There are very few sunbeds and therefore in my opinion, not really designed as a hotel for laying in the sun as chances are you wont get a bed. The bar didnt ever seem to be open on 1st floor above the lobby, which was a shame, as it was a really nice area. However after the negatives our seafront suite was really beautiful and well appointed. The staff we met were all very nice and friendly, but there just didnt seem to be enough of them, leading to very slow service.We had a good 3 night stay but we wouldnt return.

Le séjour s'est très bien passé - nous avons passé 6 nuits dans une très grande chambre avec des grandes baies vitrées. la vue était magnifique et la chambre tout confort. Nous avons aussi fait des massages (en plus) et nous sommes allés tous les soirs prendre un verre et avons mangé au Blue 17 au 17ème c'était super. Le personnel de l'hôtel, du spa et du bistro sont tous très sympathiques et efficaces. Nous avons pu louer une voiture deux jours avec mise à dispo directement à l'hôtel. Petit déj sympa et varié. le confort de la chambre au top. bonne literie et 0 bruit

The hotel restaurant scammed me out of 19 euros for serving an appetiser for a main. When i questioned them they did nothing about it and exoected the payment.... i even have photos of what i was served.... absolute scam The area whete the hotel is based is completely dead.... thought i was walking around a 3rd world country. I kept on having to remind staff to clean the room. The hotel is basically a fancy high rise block of flats turned into rooms. There is limited space on where u can enjoy the sun at the actual hotel, just some narrow balcony which sits around 10 tosp on the 2nd floor for the entire hotel of around 168 guests. Its a joke..... would not recommend this hotel, not worht the money. Massively disappointed

Este hotel esta situado en una playa muy pequeña, con poca oferta turística. No está a la altura de un 5*, por varios motivos pero el principal es el personal del mismo.

Our first time staying at this hotel, check in was very friendly with a nice glass of cava, our suitcases were delivered to our room, the reception area was very festive with Christmas decorations. We had hired a car and the ONLY parking available is an underground carpark which the hotel has an arrangement with the parking company that you pay 10 Euros a day which we think is a bit annoying when you have paid good money to stay at a 5 star hotel, we had to pay 70 Euros for the week. Our room was on the 11th floor facing the sea, so we had an amazing view over the sea and Fermina. The beds were nice and comfortable and the bathroom facilities were very good, there was a nice comfortable sofa and a large TV, The room was spotlessly clean. The A/C fan was noisy but it didn't affect our sleep. We were bed and breakfast, and the breakfast buffet was excellent with lots of choices. Staff were very attentive and the restaurant was spotless. On the 17th floor there is a restaurant with amazing views over the city, we dined there a few times and the food and service were excellent, on some nights there is also live entertainment which is good quality. On level 2 there is an indoor heated pool and snack bar which is also very good, there is a sun terrace here too overlooking Reducto Beach. On the ground floor there is an A La Carte restaurant called Azhar, which we dined in one evening it was also excellent with outstanding service. We will definitely book again!

Not really worth for a 5* hotel. Spa needs to be reserved (even sauna). No flexibility of staff.

Suite confortable avec superbe vue. Réactivité appréciable du personnel pour la réparation de la climatisation. Bon petit-déjeuner en buffet.

Overall very good and relaxing break at the hotel, the buffet breakfast was excellent and staff very polite and helpful. Will return again as enjoyed our stay, only downside was limited sun loungers on the outside balcony near the inside pool, spa was great and food was excellent

Best group of staff ever! Thanks guys 🙂

Hôtel magnifique, chambre impeccable avec une vue inoubliable , très spacieuse Personnel extrêmement gentil , mention spécial à Alex Rodriguez qui nous a été d’une excellente aide et qui parlais français, un grand merci à tout le personnel .

Excellent hotel in great location.

Overall a very a good stay. The lifts were a problem, very slow and busy, not much that can be done about that. The wifi connection wasnt great and had to reconnect in every different area you went to in hotel. The pool opening times were only 10-6 so would have liked if open a bit longer as there was no where else to really sit in the hotel other than the rooftop bar. Food was good, had to send back some dishes as cold but when hot were tasty at both the pool bar and the rooftop bar. The spa is a great facility and the staff did a great job. The circuit was okay, the steam room was cold and the turkish bath water was also lukewarm would have been nicer if hotter. The rooms were also very cold at night but they did supply a small portable heater on request. The location is great for the airport but in terms of the islands main tourist attractions and beaches it is far away from these and taxis are expensive! Not much to see in Arrecife itself and beach isnt the nicest and currently some roadworks going on in the off season so unable to walk along the promenande. Overall a very good relaxing stay, but would not revisit.

Amazing stay. Very good facilities from the moment you enter reception to all the way to your room. We had the sea view suit and the room was excellent! Very modern and spacious. The hotel is located very conveniently close to the city centre with lots of local restaurants.

Este hotel esta situado en una playa muy pequeña, con poca oferta turística. No está a la altura de un 5*, por varios motivos pero el principal es el personal del mismo.

Séjour très agréable. L'hôtel est très bien situé. La plage de sable blanc en bas de l'hôtel, la piscine de l'hôtel même si elle n'est pas très grande le coin piscine avec des transats double est très agréable, le bar a la piscine très bien aussi. Le restaurant au dernier étage offre une vue magnifique.

Tolle Lage, sehr freundliches Personal.

Lovely hotel with helpful and friendly staff. Breakfast buffet was extensive with great range of options and the additional restaurants were also nice (even if the ground floor restaurant prices were a little upmarket). Also 10 min walk from main bus stop and bus from airport does stop outside the hotel. The rooftop restaurant was also lovely, however glare inside the restaurant made it a bit difficult to appreciate views at night. Would recommend to anyone in staying in Arrecife.

Nice hotel, nice staff, great location and excellent travel links to other tourist hot spots.

Excellent hotel in the central location. Close to the beach. Delicious breakfast with a lot of choices. Will go back in a heart beat.

Enjoyed my stay at the Gran Hotel and Spa. It was clean and comfortable. The staff were very friendly and helpful. The location was amazing, right by the beach. It's the tallest building there, so you can't miss it. The spa was a great feature, though it was discounted due to the jacuzzi being closed. The rooftop bar is a nice place to watch the sunset but I wouldn't recommend the food.

The lady who checked us in was really lovely and helpful, shes on an in internship from Poland. Our room wasnt ready on time and so because we had to wait, we were given a complementary coffee and cake for two in the restaurant on 17th floor. It was then when we went to use it that we realised they obviously had a lack of staff. We had to wait for over 20 mins to get in and then when we were shown to a table we had to wait for over another 20 mins before being served. The situation was then also evident in the restaurant by the pool area, tables were left covered in dirty dishes for hrs. The food in the buffet restaurant in the evening was very average compared to other hotels we have stayed at. There are very few sunbeds and therefore in my opinion, not really designed as a hotel for laying in the sun as chances are you wont get a bed. The bar didnt ever seem to be open on 1st floor above the lobby, which was a shame, as it was a really nice area. However after the negatives our seafront suite was really beautiful and well appointed. The staff we met were all very nice and friendly, but there just didnt seem to be enough of them, leading to very slow service.We had a good 3 night stay but we wouldnt return.

Beautiful hotel. The staff are excellent and always willing to help. The breakfast was very good except for the coffee which, sadly, was from a cheap machine. Otherwise I can’t fault it.

Great stay. A real treat for us as my husband has just had the all clear to travel again after months of recovery from cancer surgery. We treated ourselves to a sea view suite - with amazing views, half board in the buffet restaurant was better than expected too.

Cet hôtel correspond en tous points à sa description. Notre chambre (suite Infinity) était parfaite, tout est très bien entretenu, propre, les vues sont superbes. Le petit-déjeuner est bon et varié, et le buffet du soir est pratique, toujours frais, et changé tous les jours dans ses propositions. Une agréable attention le jour de mon anniversaire, c'est très sympathique, merci ! En synthèse : un hôtel qui répond à ce que l'on s'attend d'avoir, rien à reprocher !

Stunning penthouse view, breakfast buffet second to none

Our first time staying at this hotel, check in was very friendly with a nice glass of cava, our suitcases were delivered to our room, the reception area was very festive with Christmas decorations. We had hired a car and the ONLY parking available is an underground carpark which the hotel has an arrangement with the parking company that you pay 10 Euros a day which we think is a bit annoying when you have paid good money to stay at a 5 star hotel, we had to pay 70 Euros for the week. Our room was on the 11th floor facing the sea, so we had an amazing view over the sea and Fermina. The beds were nice and comfortable and the bathroom facilities were very good, there was a nice comfortable sofa and a large TV, The room was spotlessly clean. The A/C fan was noisy but it didn't affect our sleep. We were bed and breakfast, and the breakfast buffet was excellent with lots of choices. Staff were very attentive and the restaurant was spotless. On the 17th floor there is a restaurant with amazing views over the city, we dined there a few times and the food and service were excellent, on some nights there is also live entertainment which is good quality. On level 2 there is an indoor heated pool and snack bar which is also very good, there is a sun terrace here too overlooking Reducto Beach. On the ground floor there is an A La Carte restaurant called Azhar, which we dined in one evening it was also excellent with outstanding service. We will definitely book again!

Room with nice view, breakfast is great

Dommage que le fonctionnement des ascenceurs soit aussi poussif . Dommage que le responsable m ait affirme que les exciursions pouvaient etre reglees en carte de credit amex ce qui n etait pas le cas . Le buffet pdej est fantastique mais pas celui du dinner La piscine n est pas vraiment chaufee comme la douche

Enjoyed my stay at the Gran Hotel and Spa. It was clean and comfortable. The staff were very friendly and helpful. The location was amazing, right by the beach. It's the tallest building there, so you can't miss it. The spa was a great feature, though it was discounted due to the jacuzzi being closed. The rooftop bar is a nice place to watch the sunset but I wouldn't recommend the food.

Las vistas, situación y personal excelente, muy pendientes de cualquier aspecto que necesites. Sin embargo, no considero que el hotel esté a la altura de un 5 estrellas, debe renovarse porque hay aspectos de mantenimiento a mejorar. El desayuno con mucha variedad pero poco sabor,.