Bridge Road - Room 1b

This is not a hotel - it is a flat that is impossible to find walking thru alleyways and derelict pathways. There is nobody to help you and they do not answer listed phone number. It is my first bad experience with Hotels.com. But I had to pay top dollar at a hotel overnight to await cruise. Soured my vision of website

Modern recently renovated room, with surprising gaps. TV - but no Ariel, no good. Coffee making facilities, but no mugs/cups or glasses to drink from. No WiFi code provided. No mirror in bathroom. No headboard on bed just up against wall. Packaging still on divan bed base. Very, very noisy neighbours who I don’t think are paying guests. Overflowing rubbish bins outside. Good location near station. Clean room. So much potential, but somewhat wasted.

Room was clean but no cups or glasses to use with the plates and bowls. Other clients stood outside of the window (ground floor) and smoked weed and cigarettes for several hours so couldn’t open windows for fresh air.

The stay was quite disappointing overall. The kitchen annex was very poorly equipped — only a kettle, fridge, few plates, one spoon, and one knife were provided. The photos suggested a much better-equipped space, but in reality it was almost empty. There were also no bins or any information on where to dispose of rubbish. Basic essentials were missing, such as hand wash or shower gel, and there was no warm water in either the kitchen or bathroom sinks. The toilet was exceptionally loud and often malfunctioned, getting stuck and causing water to run continuously. The building itself had no sound insulation, so it was very noisy — you could hear everything from neighbouring rooms and staircase, which was especially disturbing at night. Additionally, check-in details were sent much later than expected, and the message lacked important information. No photos of the building were provided, which made it unnecessarily difficult to find the location. Overall, the experience did not match expectations.

This property is newly funished, but needs a little more attention. Its missing a few items, that you would expect in a hotel room. Such as a TV for this room. The kitchenette is fine to wash up plates after a takeaway, but could do with a tea towel. Coffee and tea making facilities are great. The bathroom needs a mirror, bath mat and some shower gel for guests staying for a short amount of time. The floor is actually tiled so you may want to bring other indoor shoes. Value for money wise, the room is perfect. Other rooms maybe different.