亞歷山卓智選假日飯店 IHG 旗下飯店

Staff was friendly. Parking should be free as it's an open lot. Rooms could be updated with USB outlets. Basic breakfast prices are extremely high. I was charged the full amount of my hotel the morning of check out when the hotel stay was paid in full prior to check in. Now I have to wait for a refund on a Holiday week. That was the worse part of my stay.

Very frustrating that they advertise an indoor pool but it was out of service. No information about that online or at the hotel

Decent stay for one night before heading on a flight. Elevator broken. Indoor pool closed. No wait staff available at restaurant.

Our room was spacious & comfortable. The staff were friendly. The hotel was very quiet, which was nice. Our only complaint was that the great looking indoor pool was closed. We book hotels with pools to use them to stretch out from traveling. They are an important component to our comfort when we travel. So this was espcially disappointing.

The hotel was in a great location for my family’s visit to DC. I wish I would have known about the indoor pool not being open. However,we will stay again when we visit DC in the summer.

The only reason I booked with this hotel was because it had a pool. I had cancelled another reservation to book at Hilton for the pool access and upon arrival I was told no pool access. This should have been very clearly stated upon booking. The exit to the hotel was also very confusing and dangerous.

The shower water never got warmer than lukewarm, the pool was closed until May and there wasn't any ice in the ice machine on our floor.

The hotel was great. Breakfast wasn’t included and the price points were high.

The whole hotel needs a couple of updates. The pool was closed, the second entrance was permanently closed, the elevators make strange noise, the water fountain in the gym had water but no cups, the batteries in the TV remote were almost dead.

Clean hotel. Front desk ladies were polite, helpful, and professional. Clean parking area that is well lit. Nice 3'-8' deep pool complete with awesome lifeguard Brian til Oct 1! Bistro restaurant was delightful for dinner - ribeye entree was perfection. 😋 Needs a better sign for one of the two street entrances as it is tricky. Needs a better entrance as it is in the back of the building, not the "front". There is a charge of $15 for parking overnight. No free breakfast - pay for breakfast - well worth it - not your hotel buffet!!

Convenient hotel located near the yellow metro line, close to highway, offers a great location for Alexandria and Washington. Clean, quiet, spacious rooms, well equipped, good staff.

Uh oh, spent 1st night and had bed bugs. They moved me to new room for 2nd night.

The food at breakfast was good. The portions were large. The staff was friendly. BUT.... This property has roaches. I found a baby roach crawling out of my bed as well as a huge one in the bathroom downstairs in the lobby.

I found a dead roach after the first day. Bathroom was very small. I have never paid at a hotel for parking either. I have stayed at Hampton Inns 41 nights this year and gave the Holiday Inn a try, not doing it again.

The room was dirty and musty

Room 320 had black mold in show tiles on ceiling

There were hair strands on the bed and there is I believe pubic hair in the bathroom. The rooms’ temperature is not comfortable. We had to go down the lobby since the phone in the room can’t contact the front desk. Staff are helpful though.

We have been staying here for quite sometime, but this will be the last. It was dirty, the linen smelled like urine, the soap was even used soap in the bathroom. The room was very dirty.

Clean room. Friendly staff.

Hotel was out dated. Our original room on the second floor smelled horrible. It smelled like mildew and cigarettes. There were dogs barking. Our second room didn’t smell as bad but it was super humid and stuffy. The bathroom was falling apart. Would not recommend. Hotel staff that checked in was terrible.

The property needs upgrades. Coffee maker in room did not work and bathroom sink faucet was loose

Very convenient when using the metro. Comfortable bed. Clean overall but needs updates and better lighting.

Hard to get on Wi Fi and needed help with TV to get it to come on.

Loved the view from the room. Very clean, but elevators needed upgrade. The area around is very nice and close to the highway.

AC didn't work properly.

This is an old property. The mirror in the bathroom was old and tattered. The shower head was coming detached from the shower wall. The room was clean, however, and we were able to check in early. I appreciated the convenient, hassle-free parking. The staff were friendly.

This was a good hotel. I’ve been here before I do think it needs to be updated. The restaurant is very nice and I just missed happy hour at the bar, but the bartender was very nice and accommodating. The burger I had was absolutely delicious. The room was older beds were comfortable good for one night but it’s extremely noisy because it’s right by 495. The air conditioner is extremely noisy as well so I did not get a good night rest. I was really afraid that the tub had some issues underneath because it was like it was creaking and popping when I stepped into the shower so that might need to be updated. Overall, a good stay love the area really close to everything

The hotel is convenient to Alexandria and perfectly fine. However, it is located between highways which means that it can be noisy in the rooms. It was OK for me but others might be disturbed by the road noise.

Room was generally clean though bit dated. Parking is plenty but for some reason you have to pay extra for it. Front desk staff was absent and hard to locate.

The whole hotel needs a couple of updates. The pool was closed, the second entrance was permanently closed, the elevators make strange noise, the water fountain in the gym had water but no cups, the batteries in the TV remote were almost dead.

Good: room was clean and had everything I needed as a business traveler. Shirley at the front desk was very customer service oriented and helped me with my bags. Arely got me a large cab for my luggage (I'm moving to DC so had more than a few) and answered my questions in a professional and friendly demeanor. Jaydeep from the sales department even helped me get my bags in the cab which was above and beyond! Hotel is right across from Metro and in a clean, safe, Alexandria neighborhood. Bad: I prepaid for my stay with a cc and used a debit card for the required $150 "incidentals" charge. Unfortunately, my card was charged an additional $180 in various charges and fees. The manager assures me they were reversed, but I still haven't seen the $ in my bank account.

One of the rooms they gave me it was still someone staying in the room. The next room I got the toilet wouldn't flush. Then it has been over a week and I still haven't got my deposits back. Not a friendly stay there.

The friendly staff got me into a room as quickly as possible when I arrived early. The bathroom showed its age in places but was scrupulously clean. Lots of towels were provided. Toiletries by the sink and shower were in large Dove bottles in holders with metal dispensers, which is nice as it generates less plastic waste. The beds were very comfortable. Amenities in the room included an iron and ironing board, hair dryer, microwave, I believe a minifridge hidden in a cabinet, and one of those modern pod coffeemakers (which generates more plastic waste).

This was the worst customer service experience I’ve ever had in a hotel and of all people the front desk manager didn’t do anything about it. She had nothing but attitude and disrespect when I addressed a very important invalid issue regarding late check out.. She spoke to me in a threatening manner. She was hostile and she didn’t even do anything to fix the mistake that they made at the front desk. This is literally the worst experience I’ve ever had checking in a hotel and checking out, I spent a lot of money on this hotel stay to run a marathon and that is how I was treated. The person in front of me asked for late check out. I asked to speak to someone else and she said no one else was here to help me. I would like to have somebody from corporate or whatever reach out to me or I will start making some phone calls myself.

I didn't like the fact that I talked to the hotel staff and I was promised a discount which I never received. Once I arrived at the hotel, I informed the staff. The tv in my room was not working. They did nothing about it. Also i had to pay for parking and that was never discussed I will never stay at this hotel and i will definitely pass on to my family and friends to never stay here.

We had a wonderful stay, all of the customer service people were so helpful and friendly. We had a wonderful server Mohammed.

Everyone we encountered was so friendly. Mohammed in the restaurant greeted us every morning with a smile. What a gem he is! We enjoyed our stay very much and will choose again when in the area.

It took over an hour to check, for the first 25 minutes of waiting no one was even at the front desk. When checking out, they charged an additional 18 dollars for overnight parking.

It was an okay stay. Staff was extremely nice and helpful

Great service

Convenient hotel located near the yellow metro line, close to highway, offers a great location for Alexandria and Washington. Clean, quiet, spacious rooms, well equipped, good staff.

Perfect location near the metro

Close to metro, restaurants, groceries, and a great movie theater. Could be a little confusing to get to, but not terrible. The staff was very courteous so late in the evening. Nice, quiet room for being so close to the interstate.

I normally stay at the Holiday Inn near the airport but it was too expensive at this time of year and the parking there is crazy expensive so we opted here. This place had free parking and the prices were better which was great. Beds were comfortable, rooms clean, service very good. Amenities -Free wifi, great connection speed -Microwave in room -Fridge -On site restaurant Pluses -45 minute walk to end of old Alexandria or about 20-30 minutes to middle of this area. Parking down there is difficult -Near subway and bus station -About 10 minute walk to the free trolly in old Alexandria which runs up and down King St and saves the walk or parking. -About 15-25 minutes (pending traffic) to halfway between Pentagon and the hotel. -Subway, Duncan Donuts, Wegmans grocery is across the street (kitty corner) and 7-11 about 2-3 blocks away. Things to Watch for -The exit getting out is terrible as the lights there don't work. I had to ask the front desk. The way to get out is avoid the front road entrance and drive to the back of the parking lot then drive out small road, turning right on Eisenhower road. This will avoid the issue with the lights.

The hotel is convenient to Alexandria and perfectly fine. However, it is located between highways which means that it can be noisy in the rooms. It was OK for me but others might be disturbed by the road noise.

Great location

Close to DMV Metro station

Very close to the airport and along major highway

Great location. Easy access by Metro to all of Alexandria including most of the main attractions (White House, Museum of Natural History, Air and Space Museum, river cruise etc.) Plenty of good restaurants in the area within walking distance.

I liked the property itself, the staff is great and very accommodating My only thought I’d the actual location if the hotel, within a clover-leaf arrangement of streets on a very busy highway. Otherwise, the proximity to Wegmend and the Carlyle Town campus of businesses is fantastic as is proximity to a Metro station.

Excelent service, i love the restaurant, its very delicius

Pool is out of service which we weren’t notified of. We were given vouchers for a a breakfast menu item or for the breakfast buffet, the only problem is that the breakfast buffet didn’t exist.

Front Desk & Restaurant employees were very friendly. Free parking & easy walk to metro station. Room appeared clean but good portion of wall around window sill was "peeling/warped" (moisture damage) & bathroom sink mirror frame had large peels of paint coming off----needed a ilttle TLC. Cooked-to-order breakfast was FABULOUS...as were burgers at dinner. Noisy air system but we learned how to turn it off overnight. Overall good stay...good value. We\'d go back.

Had a nice stay -- service was great and food was good at the hotel's restaurant. Only issue was with the shower.

We reserved a king bed but got 2 queen beds that were very comfortable so not a problem. Bathroom could use some updating especially the shower and toilet. We paid for the breakfast option but found out the vouchers were good for only $15/pp which didn’t cover the breakfast in full. Disappointed that the pool was still closed for maintenance after reading reviews that it had been closed. Thought it would have been opened by the time we arrived. Close to the metro. Nice staff.

Everyone we encountered was so friendly. Mohammed in the restaurant greeted us every morning with a smile. What a gem he is! We enjoyed our stay very much and will choose again when in the area.

The staff were so kind and generous!! The breakfast offered in-house was also delicious. Very happy with this experience

The hotel was great. Breakfast wasn’t included and the price points were high.

Easy check in. Convenient/walkable location. I would recommend they have more staff working during meal times due to the amount of guest staying in the hotel.

Clean hotel. Front desk ladies were polite, helpful, and professional. Clean parking area that is well lit. Nice 3'-8' deep pool complete with awesome lifeguard Brian til Oct 1! Bistro restaurant was delightful for dinner - ribeye entree was perfection. 😋 Needs a better sign for one of the two street entrances as it is tricky. Needs a better entrance as it is in the back of the building, not the "front". There is a charge of $15 for parking overnight. No free breakfast - pay for breakfast - well worth it - not your hotel buffet!!