Volver a buscar

Mercure Santiago Centro - anteriormente Caesar Business

76 US$

/ noche

Promedio para septiembre

Mercure Santiago Centro - anteriormente Caesar Business - Image 1

Mercure Santiago Centro - anteriormente Caesar Business - Habitación

Mercure Santiago Centro - anteriormente Caesar Business - Habitación

Mercure Santiago Centro - anteriormente Caesar Business - Recepción

Mercure Santiago Centro - anteriormente Caesar Business - Piscina

Precios para Mercure Santiago Centro - anteriormente Caesar Business

Selecciona fechas para ver precios y disponibilidad

76 US$

/ noche

Promedio para septiembre

Precios medios mensuales

En Mercure Santiago Centro - anteriormente Caesar Business, los precios por noche son de 61 US$ de media en el mes más barato (mayo) y de 127 US$ en el mes más caro (julio), según los últimos 12 meses.

Precio medio por noche en Mercure Santiago Centro - anteriormente Caesar Business por mes, últimos 12 meses (USD)
Mes	Precio medio
enero	88 US$
febrero	79 US$
marzo	80 US$
abril	87 US$
mayo	61 US$
junio	71 US$
julio	127 US$
agosto	112 US$
septiembre	76 US$
octubre	75 US$
noviembre	85 US$
diciembre	81 US$

Más caro: julio (aprox. 127 US$)

Más barato: mayo (aprox. 61 US$)

Acerca de esta propiedad

No te pierdas instalaciones recreativas como una piscina al aire libre o gimnasio abierto las 24 horas: ¡lo pasarás en grande!

Servicios

No te pierdas instalaciones recreativas como una piscina al aire libre o gimnasio abierto las 24 horas: ¡lo pasarás en grande!

Servicios empresariales

Tendrás conexión a Internet por cable gratis, un centro de negocios y check-out exprés a tu disposición. ¿Estás organizando un evento en Santiago? En este hotel tienes a tu disposición 745 metros cuadrados de espacio con zona para conferencias y salas de reuniones. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) disponible 24 horas y aparcamiento sin asistencia (de pago).

Comida

Amaranto, un restaurante especializado en cocina internacional, te lo pone fácil para almorzar o cenar, aunque también puedes aprovechar el servicio de habitaciones con horario limitado. Pon la guinda en el pastel a un día fantástico con una bebida en el bar o lounge o en el bar junto a la piscina. Se ofrece un desayuno bufé todos los días de 07:00 a 10:00 con un coste adicional.

Habitaciones

Te sentirás como en tu propia casa en cualquiera de las 142 habitaciones con minibar y televisión LCD. Las camas cuentan con colchones Tempur-Pedic y edredón de plumas para descansar plácidamente. Para los momentos de ocio, tendrás un televisor con canales por cable y conexión a Internet por cable y wifi gratis. El baño privado con ducha está provisto de cabezal de ducha tipo lluvia y artículos de higiene personal gratuitos.

Ubicación

Si te alojas en Mercure Santiago Centro, disfrutarás de una céntrica ubicación en Santiago, a pocos pasos de Archivo Nacional y Iglesia de San Francisco. Además, este hotel se encuentra a 0,3 km de Pontificia Universidad Católica de Chile y a 0,6 km de Barrio Lastarria.

Qué hay cerca

Archivo Nacional(0.1 millas)
Iglesia de San Francisco(0.2 millas)
Pontificia Universidad Católica de Chile(0.2 millas)
Cerro Santa Lucía(0.2 millas)
Barrio París-Londres(0.2 millas)
Teatro municipal de Santiago(0.2 millas)
Calle comercial Paseo Ahumada(0.3 millas)
Hospital Clínico UC Christus(0.3 millas)
Centro comercial Vivo Imperio(0.3 millas)
Museo Arte de Luz(0.4 millas)
Universidad de Chile(0.4 millas)
Barrio Lastarria(0.4 millas)
Museo de Arte Popular Americano(0.4 millas)
Plaza de Armas(0.4 millas)
Palacio de la Moneda(0.5 millas)
El aeropuerto más práctico para llegar a Mercure Santiago Centro se encuentra en Santiago (SCL-Arturo Merino Benítez)(12.3 millas)

Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones

Ubicación

Alameda Bernardo O`Higgins, 632, Santiago, Chile

Archivo Nacional (0.1 millas)

Iglesia de San Francisco (0.2 millas)

Pontificia Universidad Católica de Chile (0.2 millas)

Cerro Santa Lucía (0.2 millas)

Barrio París-Londres (0.2 millas)

Teatro municipal de Santiago (0.2 millas)

Más información sobre la ubicación

Opciones de habitación

10

Habitación clásica, 2 camas individuales

Detalles de la oferta

2 Camas Individuales

Capacidad: 2

291 ft²

Aire acondicionado

Conexión Wi-Fi (gratuita)

Camas plegables o supletorias (gratis)

6

Habitación superior, 2 camas dobles

Detalles de la oferta

2 Camas Dobles

Capacidad: 2

291 ft²

Aire acondicionado

Conexión Wi-Fi (gratuita)

Camas plegables o supletorias (gratis)

4

Habitación clásica, 1 cama doble

Detalles de la oferta

1 Cama Doble

Capacidad: 2

291 ft²

Aire acondicionado

Conexión Wi-Fi (gratuita)

Baño privado

9

Habitación superior, 1 cama de matrimonio

Detalles de la oferta

1 Cama Doble Grande

Capacidad: 2

291 ft²

Aire acondicionado

Conexión Wi-Fi (gratuita)

Baño privado

9

Suite junior, 1 cama de matrimonio

Detalles de la oferta

1 Cama Doble Grande

Capacidad: 2

Aire acondicionado

Conexión Wi-Fi (gratuita)

Baño privado

Reseñas de los huéspedes sobre Mercure Santiago Centro - anteriormente Caesar Business

8.2

Muy bueno

Basado en 1508 comentarios verificados

¿Quién se queda aquí?

Trabajo

18%

Pareja

42%

Familia

19%

Grupo

12%

Solo/a

6%

Opiniones de los huéspedes

Resumen generado por IA en función de reseñas recientes de los huéspedes.

En el Mercure Santiago Centro, los viajeros destacan su ubicación muy céntrica, junto a la estación de metro, y las habitaciones generalmente cómodas con buenas camas, equilibrado por comentarios recurrentes sobre el entorno descuidado y poco seguro por la noche, y algunos problemas operativos que afectan el registro de entrada, el mantenimiento y los servicios.

Más información

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Opiniones de los huéspedes

En el Mercure Santiago Centro, los viajeros destacan su ubicación muy céntrica, junto a la estación de metro, y las habitaciones generalmente cómodas con buenas camas, equilibrado por comentarios recurrentes sobre el entorno descuidado y poco seguro por la noche, y algunos problemas operativos que afectan el registro de entrada, el mantenimiento y los servicios.

Muchos elogian al personal amable y servicial, aunque varios informan de un servicio inconsistente, incluyendo respuestas lentas, problemas de facturación y ocasionales retrasos en el registro de entrada o sobreventa. Las instalaciones incluyen una agradable terraza en la azotea con una pequeña piscina y bar; el gimnasio es básico, y el desayuno varía de muy bueno a repetitivo, con salidas tempranas para excursiones que superan la hora de inicio para algunos huéspedes. En general, es adecuado para viajeros que priorizan el acceso céntrico y la buena relación calidad-precio sobre un barrio elegante y operaciones impecables.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

Se agradece la terraza en la azotea con una pequeña piscina y bar, pero la piscina puede estar fría, cerrada o no disponible a veces. El gimnasio es básico/necesita mantenimiento, los ascensores pueden ser poco fiables y no hay fácil acceso desde la acera ni aparcamiento en el sitio.

Reseñas de huéspedes relacionadas

8

Simon

8 ene 2026

·

Se alojó 5 noches

Faciliteterne og værelser var gode - dejligt med en hyggelig tagterasse med pool, bar og god stemning

Faciliteterne og værelser var gode - dejligt med en hyggelig tagterasse med pool, bar og god stemning

10

Craig

1 nov 2025

·

Se alojó 3 noches

Room was big and clean and comfortable. The rooftop bar and the restaurant were good!

Room was big and clean and comfortable. The rooftop bar and the restaurant were good!

10

Eduardo

26 oct 2025

·

Se alojó 2 noches

excelente atendimento, quartos confortáveis e limpos, parabéns a todos, só daria um atenção menor a academia cujo aparelho multifuncional precisa de manutenção e adicionar anilhas que são insuficientes (para quem usa academia é extremamente útil) no mais tudo excelente

excelente atendimento, quartos confortáveis e limpos, parabéns a todos, só daria um atenção menor a academia cujo aparelho multifuncional precisa de manutenção e adicionar anilhas que são insuficientes (para quem usa academia é extremamente útil) no mais tudo excelente

8

Staale Norås

18 feb 2026

·

Se alojó 4 noches

"Greit hotell med fine rom. Frokosten var ok, men litt kjedelig, og vi fikk først siste dagen vite at man kunne bestille ulike typer egg – det burde vært informert om tidligere. Bassengområdet var pent, men ganske lite. Alt i alt et greit opphold, men med noen forbedringsmuligheter."

"Greit hotell med fine rom. Frokosten var ok, men litt kjedelig, og vi fikk først siste dagen vite at man kunne bestille ulike typer egg – det burde vært informert om tidligere. Bassengområdet var pent, men ganske lite. Alt i alt et greit opphold, men med noen forbedringsmuligheter."

6

henrique

17 ago 2023

·

Se alojó 3 noches

Restaurante com atendentes muito ruins, frente do hotel sem estrutura para embarque e desembarque, regiao perigosa para transitar a noite. Estrutura boa, mas com piscina fechada.

Restaurante com atendentes muito ruins, frente do hotel sem estrutura para embarque e desembarque, regiao perigosa para transitar a noite. Estrutura boa, mas com piscina fechada.

6

Tomasz

14 feb 2024

·

Se alojó 6 noches

The 4 stars hotel provides with the kettle in the room and 2 tea bags. Then asks for the money to refill tea bags when the first two were used. Coffee not provided. Water bottles provided only on the arrival. Somehow unfriendly way to let us in at the front door (though also depending on the door man). They QR code system with the menu and service by the pool. Though trying to get attention of the bartender using this system can take you for ever. After 3 attempts to call the waiter/bartender via QR code call system we gave up and left the pool area.

The 4 stars hotel provides with the kettle in the room and 2 tea bags. Then asks for the money to refill tea bags when the first two were used. Coffee not provided. Water bottles provided only on the arrival. Somehow unfriendly way to let us in at the front door (though also depending on the door man). They QR code system with the menu and service by the pool. Though trying to get attention of the bartender using this system can take you for ever. After 3 attempts to call the waiter/bartender via QR code call system we gave up and left the pool area.

8

Martina

17 dic 2024

·

Se alojó 2 noches

Sehr zentral gelegen, schöner kleiner Pool. zu 5 Sternen fehlt: nicht funktionierende Klimaanlage im Zimmer, geschlossene Gesellschaft am Pool - direkt unter unserem Zimmer - ziemlich laut und schade, dass wir die Poolbar nicht nutzen konnten.

Sehr zentral gelegen, schöner kleiner Pool. zu 5 Sternen fehlt: nicht funktionierende Klimaanlage im Zimmer, geschlossene Gesellschaft am Pool - direkt unter unserem Zimmer - ziemlich laut und schade, dass wir die Poolbar nicht nutzen konnten.

10

Julie

4 nov 2024

·

Se alojó 4 noches

Good hotel in convenient downtown location. Staff very helpful. Good knowledge of food allergies and gluten free options. Nice outside area with a small pool

Good hotel in convenient downtown location. Staff very helpful. Good knowledge of food allergies and gluten free options. Nice outside area with a small pool

6

FABIO R

31 jul 2023

·

Se alojó 2 noches

Sin parqueadero y es en zona centro es decir ni se puede ni parar en frente ni parquear, hay que andar con maletas hacia en hotel unis 70 mts

Sin parqueadero y es en zona centro es decir ni se puede ni parar en frente ni parquear, hay que andar con maletas hacia en hotel unis 70 mts

8

STEPHEN

14 oct 2025

·

Se alojó 4 noches

Great views from our suite on the top floor. Breakfast underwhelming. Scrambled eggs raw every day. Swimming pool empty and unusable - this was the main Eason we chose this hotel. Difficult parking situation outside for Uber pickup but this is not the fault of the hotel. Means walking a few blocks to get an Uber. Room very comfortable.

Great views from our suite on the top floor. Breakfast underwhelming. Scrambled eggs raw every day. Swimming pool empty and unusable - this was the main Eason we chose this hotel. Difficult parking situation outside for Uber pickup but this is not the fault of the hotel. Means walking a few blocks to get an Uber. Room very comfortable.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

Muchos huéspedes encuentran las habitaciones y las zonas comunes limpias, pero el servicio de limpieza puede ser inconsistente, con toallas o artículos de tocador olvidados. Algunas reseñas informan de baños sucios o moho.

Reseñas de huéspedes relacionadas

10

Paul

6 feb 2023

·

Se alojó 3 noches

We enjoyed the Mercure Santiago Centro hotel. The hotel was very clean and the staff were very helpful and friendly. My wife especially enjoyed using the pool all three afternoons during our stay. The hotel staff also helped us with our questions about where to eat and shop and finding the nearby Hop On Hop Off bus stop. We highly recommend the Mercure and would stay here again.

We enjoyed the Mercure Santiago Centro hotel. The hotel was very clean and the staff were very helpful and friendly. My wife especially enjoyed using the pool all three afternoons during our stay. The hotel staff also helped us with our questions about where to eat and shop and finding the nearby Hop On Hop Off bus stop. We highly recommend the Mercure and would stay here again.

10

Timothy

10 oct 2025

·

Se alojó 3 noches

Clean room, good bar, air conditioning worked. No complaints at all!

Clean room, good bar, air conditioning worked. No complaints at all!

8

Dylan

24 mar 2024

·

Se alojó 2 noches

It was dirty

It was dirty

10

Loreto

28 feb 2026

·

Se alojó 2 noches

Buena habitación, limpieza, silenciosa. Una grata sorpresa pese a la ubicación

Buena habitación, limpieza, silenciosa. Una grata sorpresa pese a la ubicación

2

Samantha

10 nov 2024

·

Se alojó 2 noches

This hotel was disturbingly dirty. The shower had black mold and the bed was basically a cardboard sheet. Also not in a safe area so don't recommend staying here!

This hotel was disturbingly dirty. The shower had black mold and the bed was basically a cardboard sheet. Also not in a safe area so don't recommend staying here!

4

flavia

29 jul 2024

·

Se alojó 10 noches

Hotel com péssimas instalações e muito aquém do padrão Mercure. Quarto extremamente sujo e empoeirado, colchões horríveis, afundava ao meio, toalhas péssimas, o telefone estava estragado, reclamamos no dia que chegamos e enviaram uma pessoa para consertar apenas 8 dias depois. O café da manhã, em tese até às 10 horas, tinha todos alimentos retirados pontualmente a esse horário. Portanto se o hóspede chegasse dentro da faixa estipulada, ele não conseguia tomar o café pois tudo era recolhido. Por outro lado, deveria abrir às 6:30, mas várias vezes fomos a esse horário, pois tínhamos passeio agendado às 7 horas e não estava aberto. Sem falar na reposição das coisas do banheiro, quase todos os dias tínhamos que reclamar pois colocavam o número errado de toalhas. O chuveiro é um capítulo à parte, volume de água extremamente baixo e à noite sempre não estava quente. Péssima experiência.

Hotel com péssimas instalações e muito aquém do padrão Mercure. Quarto extremamente sujo e empoeirado, colchões horríveis, afundava ao meio, toalhas péssimas, o telefone estava estragado, reclamamos no dia que chegamos e enviaram uma pessoa para consertar apenas 8 dias depois. O café da manhã, em tese até às 10 horas, tinha todos alimentos retirados pontualmente a esse horário. Portanto se o hóspede chegasse dentro da faixa estipulada, ele não conseguia tomar o café pois tudo era recolhido. Por outro lado, deveria abrir às 6:30, mas várias vezes fomos a esse horário, pois tínhamos passeio agendado às 7 horas e não estava aberto. Sem falar na reposição das coisas do banheiro, quase todos os dias tínhamos que reclamar pois colocavam o número errado de toalhas. O chuveiro é um capítulo à parte, volume de água extremamente baixo e à noite sempre não estava quente. Péssima experiência.

6

Marcos

7 dic 2022

·

Se alojó 19.330 noches

No matter you stay 1 day or 5 they only give two bottles of water. You could see under the bed a lot of dust. The breakfast was exact the same every single. Even on weekends. The best part was the staff. All of them were friendly

No matter you stay 1 day or 5 they only give two bottles of water. You could see under the bed a lot of dust. The breakfast was exact the same every single. Even on weekends. The best part was the staff. All of them were friendly

10

Alexandre

4 sept 2024

·

Se alojó 7 noches

Ótima localização bem em frente a estação do metrô Santa Lúcia. Limpeza excelente e bom café da manhã que poderia ter mais variedades.

Ótima localização bem em frente a estação do metrô Santa Lúcia. Limpeza excelente e bom café da manhã que poderia ter mais variedades.

8

Lucas

14 jul 2025

·

Se alojó 4 noches

Banheiro com alguns itens em mal estado. Mesmo tendo feito a reserva para 4 pessoas, só havia 2 toalhas. Ao arrumar o quarto camareiras levaram piso por duas vezes e tivemos que solicitar na recepção ao retornar à noite pois esqueceram de repor. Ótima localização, a poucos metros do metrô. Café com demora na reposição de alguns itens, mas no geral muito bom.

Banheiro com alguns itens em mal estado. Mesmo tendo feito a reserva para 4 pessoas, só havia 2 toalhas. Ao arrumar o quarto camareiras levaram piso por duas vezes e tivemos que solicitar na recepção ao retornar à noite pois esqueceram de repor. Ótima localização, a poucos metros do metrô. Café com demora na reposição de alguns itens, mas no geral muito bom.

8

Richard

21 nov 2025

·

Se alojó 6 noches

Clean rooms, handy location. This is a mid range hotel & for that it’s great. Rooms a bit dark (just 1 more lamp per room please!) but good breakfast & staff keen to help. Ray at front desk is a champion.

Clean rooms, handy location. This is a mid range hotel & for that it’s great. Rooms a bit dark (just 1 more lamp per room please!) but good breakfast & staff keen to help. Ray at front desk is a champion.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las habitaciones suelen ser espaciosas, cómodas y tranquilas, con buenas camas y vistas ocasionales a la ciudad. Algunos huéspedes señalan baños anticuados, ocasionales problemas de ruido del aire acondicionado o ventilación, iluminación tenue y problemas esporádicos con el Wi Fi en la habitación.

Reseñas de huéspedes relacionadas

8

Miranda

12 ene 2022

·

Se alojó 1 noche

Mooie ruime en schone kamer. Super centraal gelegen. Gebruik van prima zwembad en terras. Helaas deed onze airco het niet wat we s avonds hebben doorgebeld naar de service lijn, helaas is niemand het probleem komen verhelpen. Het raam openen aan de drukke straatkant was vanwege het verkeerslawaai niet echt een optie dus de kamer was erg warm.

Mooie ruime en schone kamer. Super centraal gelegen. Gebruik van prima zwembad en terras. Helaas deed onze airco het niet wat we s avonds hebben doorgebeld naar de service lijn, helaas is niemand het probleem komen verhelpen. Het raam openen aan de drukke straatkant was vanwege het verkeerslawaai niet echt een optie dus de kamer was erg warm.

10

Craig

1 nov 2025

·

Se alojó 3 noches

Room was big and clean and comfortable. The rooftop bar and the restaurant were good!

Room was big and clean and comfortable. The rooftop bar and the restaurant were good!

10

Mailton

24 sept 2024

·

Se alojó 3 noches

Hotel bem localizado, quartos muito confortáveis e com um belo isolamento acústico.

Hotel bem localizado, quartos muito confortáveis e com um belo isolamento acústico.

8

DIMITRIOS

17 ago 2025

·

Se alojó 3 noches

Overall nice stay, very convenient location. The WiFi at our room was not working at all. Apart from that, no other major issues, good value for money

Overall nice stay, very convenient location. The WiFi at our room was not working at all. Apart from that, no other major issues, good value for money

6

Tak

22 feb 2024

·

Se alojó 4 noches

The property overall is well kept in the reception, hallway and other general areas. The room is spacious and comfortable except the bathroom where work definitely needs to be done. Air conditioning is quiet and efficient. The hotel is located next to the Santa Lucia subway station and a bus stop which makes getting around easy. However, the area outside the hotel is dirty and makes people uncomfortable.

The property overall is well kept in the reception, hallway and other general areas. The room is spacious and comfortable except the bathroom where work definitely needs to be done. Air conditioning is quiet and efficient. The hotel is located next to the Santa Lucia subway station and a bus stop which makes getting around easy. However, the area outside the hotel is dirty and makes people uncomfortable.

10

Merete

9 nov 2025

·

Se alojó 4 noches

Nice location close to metro and Santa Lucia Hill. City centre is only a few minutes away. Comfortable room with a nice bed.

Nice location close to metro and Santa Lucia Hill. City centre is only a few minutes away. Comfortable room with a nice bed.

10

Vanessa

21 dic 2024

·

Se alojó 2 noches

Breakfast is excellent! Healthy food and variety of 🍎fruits 🍒 apricot, watermelon 🍉 etc. good coffee too. Yummy yummy😋😋!!

Breakfast is excellent! Healthy food and variety of 🍎fruits 🍒 apricot, watermelon 🍉 etc. good coffee too. Yummy yummy😋😋!!

8

Colin

25 feb 2023

·

Se alojó 4 noches

Modern facility, moderately good breakfast, front desk service very good, great central location but curbside appeal sorely lacking, traffic noise was well-muffled but the internal venting of air was very loud, air conditioning was good but,when on, the monitoring light lit up the room at night, daily cleaning was very inconsistent

Modern facility, moderately good breakfast, front desk service very good, great central location but curbside appeal sorely lacking, traffic noise was well-muffled but the internal venting of air was very loud, air conditioning was good but,when on, the monitoring light lit up the room at night, daily cleaning was very inconsistent

8

Richard

21 nov 2025

·

Se alojó 6 noches

Clean rooms, handy location. This is a mid range hotel & for that it’s great. Rooms a bit dark (just 1 more lamp per room please!) but good breakfast & staff keen to help. Ray at front desk is a champion.

Clean rooms, handy location. This is a mid range hotel & for that it’s great. Rooms a bit dark (just 1 more lamp per room please!) but good breakfast & staff keen to help. Ray at front desk is a champion.

10

Bárbara

13 ene 2026

·

Se alojó 1 noche

O quarto é maravilhoso…atendimento impecável. Ótima localização.

O quarto é maravilhoso…atendimento impecável. Ótima localização.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

Muchas reseñas elogian al personal amable y servicial y la asistencia con excursiones y traslados. Otros informan de actitudes poco serviciales, respuestas lentas, problemas de facturación y retrasos en el registro de entrada o sobreventa ocasional.

Reseñas de huéspedes relacionadas

4

Richard

24 feb 2025

·

Se alojó 4 noches

Where do I start? Over the past 40 years I have stayed in numerous hotels, either for work or leisure, and this is the worst example of customer service I have experienced. I booked and prepaid a 4 night stay at the Mercury Centro Santiago in August 2024. After a 13 hour flight from Madrid, we were told that no rooms were available. There were at least 4 other groups of travellers who were given the same information. Initially, there were 2 staff on duty and they were then joined by a Supervisor (Cynthia). Nobody could give us an honest and clear explanation of the situation. One member of staff told us the rooms had been given to other people, then somebody else said it was a “system problem”. It was a scene of complete chaos and extremely poor customer service. After almost a 3 hour wait we ( and the other people affected) were transferred to another hotel (Novotel) for the first night, eventually getting to our room at 01:00, so we had limited sleep that night. We were also told that we would be picked up and returned to the Mercure at 10:00 the following morning. We waited until 10:15 in the hotel lobby and despite several calls to the Mercure (no answer) we made our own transport arrangements with an Uber. I want somebody from the hotel to provide me with a full and detailed explanation of what happened, as well as explain why the hotel does not have a “manual” system in place when the computer system is not working correctly.

Where do I start? Over the past 40 years I have stayed in numerous hotels, either for work or leisure, and this is the worst example of customer service I have experienced. I booked and prepaid a 4 night stay at the Mercury Centro Santiago in August 2024. After a 13 hour flight from Madrid, we were told that no rooms were available. There were at least 4 other groups of travellers who were given the same information. Initially, there were 2 staff on duty and they were then joined by a Supervisor (Cynthia). Nobody could give us an honest and clear explanation of the situation. One member of staff told us the rooms had been given to other people, then somebody else said it was a “system problem”. It was a scene of complete chaos and extremely poor customer service. After almost a 3 hour wait we ( and the other people affected) were transferred to another hotel (Novotel) for the first night, eventually getting to our room at 01:00, so we had limited sleep that night. We were also told that we would be picked up and returned to the Mercure at 10:00 the following morning. We waited until 10:15 in the hotel lobby and despite several calls to the Mercure (no answer) we made our own transport arrangements with an Uber. I want somebody from the hotel to provide me with a full and detailed explanation of what happened, as well as explain why the hotel does not have a “manual” system in place when the computer system is not working correctly.

10

Maxime

13 ago 2025

·

Se alojó 1 noche

It is a super hotel. Super friendly staff and very helpful. There is relly nothing to say! :)

It is a super hotel. Super friendly staff and very helpful. There is relly nothing to say! :)

4

kimberly

14 oct 2024

·

Se alojó 3 noches

Based on previos reviews we were expecting a very comfortable and welcoming stay at this property. The facilities were pretty good but the staff were overall unfriendly or unhelpful. The gentlemen at the front desk were dismissive and unhelpful in minor matters such as sorting out our inclusive breakfast. We would not recommend or stay here again.

Based on previos reviews we were expecting a very comfortable and welcoming stay at this property. The facilities were pretty good but the staff were overall unfriendly or unhelpful. The gentlemen at the front desk were dismissive and unhelpful in minor matters such as sorting out our inclusive breakfast. We would not recommend or stay here again.

8

Mary

15 dic 2023

·

Se alojó 3 noches

The most outstanding part of the hotel was the staff. The front desk staff, particularly Ingebord, were amazing. The staff helped us book two tours on ChileTours and they were excellent. We visited Valparaiso on one tour and the Concha y Toro winery on the other. The only problem we had was that the area is dangerous. Thieves attempted to rob my husband and I just steps from the hotel’s front door. I would recommend that you stay in the hotel, eat there (they have a restaurant and a bar), and leave only when you need to go on a tour or to the airport. Also, I would recommend asking the wonderful people at the front desk to get a taxi to the airport rather than getting an Uber. Uber means waiting outside the hotel for the car and that gives thieves an opportunity. We met our taxi driver in the lobby and were escorted to the secure basement where the taxi was parked. I would not go outside the hotel at all at night. But it feels perfectly safe in the hotel. There was a Santiago police office in the hotel at all times. Other than the security outside the hotel, we really enjoyed our stay at the Mercure. The staff were incredible. A big thank you to Ingebord.

The most outstanding part of the hotel was the staff. The front desk staff, particularly Ingebord, were amazing. The staff helped us book two tours on ChileTours and they were excellent. We visited Valparaiso on one tour and the Concha y Toro winery on the other. The only problem we had was that the area is dangerous. Thieves attempted to rob my husband and I just steps from the hotel’s front door. I would recommend that you stay in the hotel, eat there (they have a restaurant and a bar), and leave only when you need to go on a tour or to the airport. Also, I would recommend asking the wonderful people at the front desk to get a taxi to the airport rather than getting an Uber. Uber means waiting outside the hotel for the car and that gives thieves an opportunity. We met our taxi driver in the lobby and were escorted to the secure basement where the taxi was parked. I would not go outside the hotel at all at night. But it feels perfectly safe in the hotel. There was a Santiago police office in the hotel at all times. Other than the security outside the hotel, we really enjoyed our stay at the Mercure. The staff were incredible. A big thank you to Ingebord.

10

Johanna

21 dic 2025

·

Se alojó 4 noches

Room cleaned often and well, staff amazing! Let us check in early on arrival and since friends daughter got sick we got to keep one room past check out whilst waiting for rental car. And really friendly in restaurant as well.

Room cleaned often and well, staff amazing! Let us check in early on arrival and since friends daughter got sick we got to keep one room past check out whilst waiting for rental car. And really friendly in restaurant as well.

10

Oleg

8 ene 2025

·

Se alojó 2 noches

Very nice place to stay. It's close to everything. Friendly and helpful staff.

Very nice place to stay. It's close to everything. Friendly and helpful staff.

8

Federico

18 feb 2025

·

Se alojó 3 noches

The check in process wasn't as expected. We arrived earlier and the rooms was not available ... that is OK. We returned 4 hours after check in time and the room was not still ready

The check in process wasn't as expected. We arrived earlier and the rooms was not available ... that is OK. We returned 4 hours after check in time and the room was not still ready

4

Jo

20 oct 2024

·

Se alojó 2 noches

Not the best start to my stay - despite informing the hotel that my arrival would be from about 2pm, when I arrived at 2.15pm I was told that my room wouldn’t be available until exactly 3pm but this would give me time to buy lunch. Definitely not what I needed after almost 24 hours of travelling from the U.K. when all you want is a shower and a change of clothes. Just felt like I was being stalled so I’d buy lunch in the hotel whilst I waited. Whilst I was eventually able to get into my room just after 2.30pm it wasn’t the best start to my stay. Otherwise hotel is ok and right by a metro station. Though a walking tour guide said the area wasn’t that safe for tourists so wasn’t a relaxing stay.

Not the best start to my stay - despite informing the hotel that my arrival would be from about 2pm, when I arrived at 2.15pm I was told that my room wouldn’t be available until exactly 3pm but this would give me time to buy lunch. Definitely not what I needed after almost 24 hours of travelling from the U.K. when all you want is a shower and a change of clothes. Just felt like I was being stalled so I’d buy lunch in the hotel whilst I waited. Whilst I was eventually able to get into my room just after 2.30pm it wasn’t the best start to my stay. Otherwise hotel is ok and right by a metro station. Though a walking tour guide said the area wasn’t that safe for tourists so wasn’t a relaxing stay.

2

Juan D.

2 sept 2025

·

Se alojó 1 noche

El hotel es aceptable (aunque tenga problemas). Pero mi principal enfado es que me cargaron una cantidad mayor a la pactada en la reserva. Reconocieron el error en el check out y me dijeron que se pondrían en contacto conmigo para resolverlo. Cosa que no han cumplido y han ignorado mis reclamaciones al respecto.

El hotel es aceptable (aunque tenga problemas). Pero mi principal enfado es que me cargaron una cantidad mayor a la pactada en la reserva. Reconocieron el error en el check out y me dijeron que se pondrían en contacto conmigo para resolverlo. Cosa que no han cumplido y han ignorado mis reclamaciones al respecto.

8

Jonathan

3 ene 2024

·

Se alojó 2 noches

I think for some from the US it could be a bit intimidating having to choose from a lot of local hotels not representing the chain brands where used to. Rest assured that this hotel is at least as good, if not better than in some ways, as any Hilton, Marriott, Windham, or Holiday Inn. Getting here from the airport was more expensive than it could have been. Had we contacted the hotel directly, we likely may have gotten the ride for 25k instead of the 40k our illegitimate "taxi charged us. The front desk was very helpful in arranging this for us when we checked out and headed to our next hotel. In general, hotel staff was very friendly and helpful with advice, almost always in fluent English, anytime we needed it. They provided local recommendations and even warnings about places to avoid when going out, especially at night. One staff member even called out to me as I walked out the door to let me know I'd forgotten my phone was in my back pocket. Further, he recommended places to go to get drinks in the area because those at the hotel were so expensive. Our room was perfectly positioned with a view of the National Library and the adjacent Santa Lucia Hill, both of which we easily reached from the hotel by walking. The room was clean and comfortable and included outlets that fit US style 110 volt plugs. There was a main light switch on the wall near the beds - I like this feature in hotels and it's becoming more common these days. Things were generally clean.

I think for some from the US it could be a bit intimidating having to choose from a lot of local hotels not representing the chain brands where used to. Rest assured that this hotel is at least as good, if not better than in some ways, as any Hilton, Marriott, Windham, or Holiday Inn. Getting here from the airport was more expensive than it could have been. Had we contacted the hotel directly, we likely may have gotten the ride for 25k instead of the 40k our illegitimate "taxi charged us. The front desk was very helpful in arranging this for us when we checked out and headed to our next hotel. In general, hotel staff was very friendly and helpful with advice, almost always in fluent English, anytime we needed it. They provided local recommendations and even warnings about places to avoid when going out, especially at night. One staff member even called out to me as I walked out the door to let me know I'd forgotten my phone was in my back pocket. Further, he recommended places to go to get drinks in the area because those at the hotel were so expensive. Our room was perfectly positioned with a view of the National Library and the adjacent Santa Lucia Hill, both of which we easily reached from the hotel by walking. The room was clean and comfortable and included outlets that fit US style 110 volt plugs. There was a main light switch on the wall near the beds - I like this feature in hotels and it's becoming more common these days. Things were generally clean.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Muy céntrico, junto a la estación de metro Santa Lucía y a poca distancia a pie de los principales lugares de interés. Muchos advierten que la zona inmediata parece sucia o insegura por la noche, con difícil acceso desde la acera para taxis o coches compartidos.

Reseñas de huéspedes relacionadas

10

Eduardo

26 oct 2025

·

Se alojó 2 noches

Very central location. Most city landmarks at walking distance. Friendly staff.

Very central location. Most city landmarks at walking distance. Friendly staff.

6

Emanuel

28 abr 2025

·

Se alojó 11 noches

Hotel muito próxima à Estação Santa Lucía (linha vermelha), o que trouxe muita comodidade para nos locomover pela cidade. Localização boa por ser próximo a alguns pontos turísticos, porém o Centro não me pareceu uma localização indicada para famílias, especialmente se estiver com crianças (muita bagunça nos arredores com o comércio informal de rua). Mas andando por três quarteirões vc está em Lastarría, mudando totalmente o cenário. No mais, hotel com boa limpeza, funcionários prestativos, academia ok. Café da manhã sem muita variação no decorrer dos dias.

Hotel muito próxima à Estação Santa Lucía (linha vermelha), o que trouxe muita comodidade para nos locomover pela cidade. Localização boa por ser próximo a alguns pontos turísticos, porém o Centro não me pareceu uma localização indicada para famílias, especialmente se estiver com crianças (muita bagunça nos arredores com o comércio informal de rua). Mas andando por três quarteirões vc está em Lastarría, mudando totalmente o cenário. No mais, hotel com boa limpeza, funcionários prestativos, academia ok. Café da manhã sem muita variação no decorrer dos dias.

6

Kristell

8 nov 2024

·

Se alojó 3 noches

The hotel was good, but the downtown area was dirty.

The hotel was good, but the downtown area was dirty.

10

Karla

15 nov 2023

·

Se alojó 2 noches

The location is perfect for exploring the city by public transportation and on foot as it is next to a metro station & many bus lines. Lots of restaurants close by and walking distance to the cathedral & parks.

The location is perfect for exploring the city by public transportation and on foot as it is next to a metro station & many bus lines. Lots of restaurants close by and walking distance to the cathedral & parks.

10

Merete

9 nov 2025

·

Se alojó 4 noches

Nice location close to metro and Santa Lucia Hill. City centre is only a few minutes away. Comfortable room with a nice bed.

Nice location close to metro and Santa Lucia Hill. City centre is only a few minutes away. Comfortable room with a nice bed.

8

Ronaldo

22 jul 2024

·

Se alojó 4 noches

Hotel no centro da cidade, muito bem localizado. Pontos turísticos próximos, variedades de alimentação e metrô ao lado. O único problema é que em frente tem muitos vendedores ambulantes que precisamos ficar atentos.

Hotel no centro da cidade, muito bem localizado. Pontos turísticos próximos, variedades de alimentação e metrô ao lado. O único problema é que em frente tem muitos vendedores ambulantes que precisamos ficar atentos.

10

Alexandre

4 sept 2024

·

Se alojó 7 noches

Ótima localização bem em frente a estação do metrô Santa Lúcia. Limpeza excelente e bom café da manhã que poderia ter mais variedades.

Ótima localização bem em frente a estação do metrô Santa Lúcia. Limpeza excelente e bom café da manhã que poderia ter mais variedades.

4

Jo

20 oct 2024

·

Se alojó 2 noches

Not the best start to my stay - despite informing the hotel that my arrival would be from about 2pm, when I arrived at 2.15pm I was told that my room wouldn’t be available until exactly 3pm but this would give me time to buy lunch. Definitely not what I needed after almost 24 hours of travelling from the U.K. when all you want is a shower and a change of clothes. Just felt like I was being stalled so I’d buy lunch in the hotel whilst I waited. Whilst I was eventually able to get into my room just after 2.30pm it wasn’t the best start to my stay. Otherwise hotel is ok and right by a metro station. Though a walking tour guide said the area wasn’t that safe for tourists so wasn’t a relaxing stay.

Not the best start to my stay - despite informing the hotel that my arrival would be from about 2pm, when I arrived at 2.15pm I was told that my room wouldn’t be available until exactly 3pm but this would give me time to buy lunch. Definitely not what I needed after almost 24 hours of travelling from the U.K. when all you want is a shower and a change of clothes. Just felt like I was being stalled so I’d buy lunch in the hotel whilst I waited. Whilst I was eventually able to get into my room just after 2.30pm it wasn’t the best start to my stay. Otherwise hotel is ok and right by a metro station. Though a walking tour guide said the area wasn’t that safe for tourists so wasn’t a relaxing stay.

8

Giovana

13 may 2025

·

Se alojó 2 noches

Hotel velho, sem acesso para táxi, no centro da cidade . Em frente a um grande ponto de ônibus inclusive. Local que não parece ser muito seguro. Restaurante e café da manhã deixaram a desejar também.

Hotel velho, sem acesso para táxi, no centro da cidade . Em frente a um grande ponto de ônibus inclusive. Local que não parece ser muito seguro. Restaurante e café da manhã deixaram a desejar também.

8

Colin

25 feb 2023

·

Se alojó 4 noches

Modern facility, moderately good breakfast, front desk service very good, great central location but curbside appeal sorely lacking, traffic noise was well-muffled but the internal venting of air was very loud, air conditioning was good but,when on, the monitoring light lit up the room at night, daily cleaning was very inconsistent

Modern facility, moderately good breakfast, front desk service very good, great central location but curbside appeal sorely lacking, traffic noise was well-muffled but the internal venting of air was very loud, air conditioning was good but,when on, the monitoring light lit up the room at night, daily cleaning was very inconsistent

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El desayuno suele ser elogiado por su calidad y variedad, pero varios huéspedes lo encontraron repetitivo o mediocre, y la hora de inicio puede ser demasiado tarde para las excursiones tempranas. Las reseñas del restaurante y el bar son variadas, y el servicio de habitaciones puede ser lento o llegar frío.

Reseñas de huéspedes relacionadas

10

Saul

28 sept 2024

·

Se alojó 3 noches

Muy centrica, excelente desayuno. Buena comida en su restaurant

Muy centrica, excelente desayuno. Buena comida en su restaurant

8

Staale Norås

18 feb 2026

·

Se alojó 4 noches

"Greit hotell med fine rom. Frokosten var ok, men litt kjedelig, og vi fikk først siste dagen vite at man kunne bestille ulike typer egg – det burde vært informert om tidligere. Bassengområdet var pent, men ganske lite. Alt i alt et greit opphold, men med noen forbedringsmuligheter."

"Greit hotell med fine rom. Frokosten var ok, men litt kjedelig, og vi fikk først siste dagen vite at man kunne bestille ulike typer egg – det burde vært informert om tidligere. Bassengområdet var pent, men ganske lite. Alt i alt et greit opphold, men med noen forbedringsmuligheter."

8

Rhian

2 jul 2023

·

Se alojó 2 noches

I had a good experience at the Mercure. I thought the location very convenient - on a busy main road, but I couldn’t hear any road noise from the bedroom. It’s next to a metro station, and very walkable to many of the attractions downtown, so it was great place from which to see Santiago. Breakfast was mostly continental (with eggs and sausages as hot) but plentiful and tasty. The Reception staff were lovely and friendly.

I had a good experience at the Mercure. I thought the location very convenient - on a busy main road, but I couldn’t hear any road noise from the bedroom. It’s next to a metro station, and very walkable to many of the attractions downtown, so it was great place from which to see Santiago. Breakfast was mostly continental (with eggs and sausages as hot) but plentiful and tasty. The Reception staff were lovely and friendly.

10

Daniel

30 ago 2022

·

Se alojó 1 noche

El unico aspecto a mejorar es la gestion del servicio de room service3 ya que este se demoro mucho y lo solicitado llego frio.

El unico aspecto a mejorar es la gestion del servicio de room service3 ya que este se demoro mucho y lo solicitado llego frio.

4

Luzia

21 oct 2025

·

Se alojó 9 noches

Quarto limpo sem reposição de papel higiênico; funcionarios bons; bar poucas opções; cafe da manhã poucas opcoes; almoco muito ruim

Quarto limpo sem reposição de papel higiênico; funcionarios bons; bar poucas opções; cafe da manhã poucas opcoes; almoco muito ruim

10

Marie-Pierre

10 nov 2024

·

Se alojó 2 noches

The hotel is modern with friendly, english speaking staff at reception. Nice breakfast buffet. Pool and bar on the 5th floor terrace. Well siruated to explore on foot. You can coordinate an airport transfer for 29 000.

The hotel is modern with friendly, english speaking staff at reception. Nice breakfast buffet. Pool and bar on the 5th floor terrace. Well siruated to explore on foot. You can coordinate an airport transfer for 29 000.

10

Fabio

24 jun 2024

·

Se alojó 4 noches

Hotel muito bom, restaurante com comidas ótimas, café da manhã bem sortido, lounge bem gostoso para os finais de tarde. De frente para o metrô e no meio de quase todos pontos turísticos da cidade.

Hotel muito bom, restaurante com comidas ótimas, café da manhã bem sortido, lounge bem gostoso para os finais de tarde. De frente para o metrô e no meio de quase todos pontos turísticos da cidade.

6

Ricardo

13 ago 2025

·

Se alojó 8 noches

Cafe da manha sempre igual

Cafe da manha sempre igual

8

Pablo

22 sept 2023

·

Se alojó 7 noches

Pontos positivos: - Próximo ao centro, então tem muitas opções para não ficar no tédio; - Atendimento muito bom por parte dos funcionários; - Quartos grandes e bem climatizados; Pontos negativos: - Em 7 dias não houve troca de itens do banheiro; - O café da manhã é pobre em variedades; - A academia conta somente com itens muito básicos - O preço do restaurante é muito elevado para o cardapio proposto; - Café da manhã servido a partir das 7hrs. A maioria dos passeios no Chile acaba saindo por volta das 5hrs, então se você programou muitos passeios a recomendação é não pegar uma hospedagem com café incluso.

Pontos positivos: - Próximo ao centro, então tem muitas opções para não ficar no tédio; - Atendimento muito bom por parte dos funcionários; - Quartos grandes e bem climatizados; Pontos negativos: - Em 7 dias não houve troca de itens do banheiro; - O café da manhã é pobre em variedades; - A academia conta somente com itens muito básicos - O preço do restaurante é muito elevado para o cardapio proposto; - Café da manhã servido a partir das 7hrs. A maioria dos passeios no Chile acaba saindo por volta das 5hrs, então se você programou muitos passeios a recomendação é não pegar uma hospedagem com café incluso.

10

Vanessa

21 dic 2024

·

Se alojó 2 noches

Breakfast is excellent! Healthy food and variety of 🍎fruits 🍒 apricot, watermelon 🍉 etc. good coffee too. Yummy yummy😋😋!!

Breakfast is excellent! Healthy food and variety of 🍎fruits 🍒 apricot, watermelon 🍉 etc. good coffee too. Yummy yummy😋😋!!

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

10

JACQUELINNE

28 jun 2026

·

Se alojó 2 noches

El personal es genial. Gracias

El personal es genial. Gracias

8

JAVIER

21 may 2026

·

Se alojó 2 noches

buen hotel en Santiago de chile

buen hotel en Santiago de chile

10

Mariano

10 mar 2026

·

Se alojó 1 noche

Todo muy correcto. Ubicación céntrica

Todo muy correcto. Ubicación céntrica

10

Loreto

28 feb 2026

·

Se alojó 2 noches

Buena habitación, limpieza, silenciosa. Una grata sorpresa pese a la ubicación

Buena habitación, limpieza, silenciosa. Una grata sorpresa pese a la ubicación

8

carolina

6 ene 2026

·

Se alojó 1 noche

Habitación y personal muy amable

Habitación y personal muy amable

Política del establecimiento

Instrucciones para la entrada

Todo lo que necesitas saber para hacer el check-in sin problemas.

Entrada

Salida

De 15:00 a 00:00

Antes de la(s) 12:00

Interesante

Políticas e información adicionales sobre esta propiedad.

Extras opcionales

Servicios adicionales de pago que puedes solicitar.

¿Tienes una pregunta?

Las respuestas instantáneas de IA se basan en la información del hotel.

Precios para las próximas fechas

septiembre 2026

octubre 2026

Más barato

Más caro

Precio medio por noche de las ofertas, con impuestos y tarifas.

Precios en USD para 2 huéspedes, actualizados a diario.

Este alojamiento ofrece un servicio de traslado desde el aeropuerto (es posible que se apliquen cargos adicionales). Para organizar la recogida, los huéspedes deberán contactar con el alojamiento 48 horas antes de la llegada a través de los datos que aparecen en la confirmación de la reserva. El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.

El check in debe realizarlo alguien que tenga al menos 18 años.

Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Este alojamiento acepta tarjetas de crédito y efectivo.
Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, detector de humo y sistema de seguridad.
El alojamiento afirma que sigue las medidas de limpieza y desinfección de ALLSAFE (Accor Hotels).

La piscina de temporada abre de octubre a abril.
Piscina disponible de 10:00 a 20:00.
Se ofrece alojamiento gratuito a los menores de hasta 12 años, siempre que ocupen la misma habitación que sus padres o tutores, utilizando las camas existentes.
Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
Los huéspedes pueden realizar las gestiones para traer sus mascotas poniéndose en contacto directamente con el alojamiento mediante la información de contacto que figura en la confirmación de la reserva (se aplican cargos y se pueden encontrar en la sección relativa a las tarifas).
Es posible realizar el registro de entrada sin contacto personal y el registro de salida sin contacto personal.
Este alojamiento acepta huéspedes de cualquier orientación sexual e identidad de género (LGTBQ+ friendly).

Desayuno tipo bufé: 12376 CLP por adulto y 12376 CLP por menor (precio aproximado)
Transporte al aeropuerto: 25000 CLP por vehículo (solo ida, máximo 3 personas)
Aparcamiento cubierto: 7360.00 CLP por día.
Depósito por mascotas: 45000 CLP por día.
Mascotas: 45000 CLP por mascota, por día
Cargo por registro de salida tardía: 49000 CLP

La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.