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Mercure Santiago Centro

76 $US

/nuit

Moyenne pour septembre

Mercure Santiago Centro - Image 1

Mercure Santiago Centro - Chambre

Mercure Santiago Centro - Chambre

Mercure Santiago Centro - Réception

Mercure Santiago Centro - Piscine

Prix pour Mercure Santiago Centro

Sélectionnez les dates pour voir les prix et les disponibilités

76 $US

/nuit

Moyenne pour septembre

Prix moyens mensuels

À Mercure Santiago Centro, les prix par nuit s'élèvent en moyenne à 61 $US pendant le mois le moins cher (mai) et à 127 $US pendant le mois le plus cher (juillet), sur la base des 12 derniers mois.

Prix moyen par nuit à Mercure Santiago Centro selon le mois, sur les 12 derniers mois (USD)
Mois	Prix moyen
janvier	88 $US
février	79 $US
mars	80 $US
avril	87 $US
mai	61 $US
juin	71 $US
juillet	127 $US
août	112 $US
septembre	76 $US
octobre	75 $US
novembre	85 $US
décembre	81 $US

Le plus cher : juillet (env. 127 $US)

Le moins cher : mai (env. 61 $US)

À propos de cet établissement

Ne ratez pas l'occasion de vous détendre en profitant des nombreuses infrastructures de loisirs à votre disposition et qui incluent une piscine extérieure et une salle de fitness ouverte 24 h/24. Cet hôtel propose également l'accès Wi-Fi à ...

Équipements

Ne ratez pas l'occasion de vous détendre en profitant des nombreuses infrastructures de loisirs à votre disposition et qui incluent une piscine extérieure et une salle de fitness ouverte 24 h/24. Cet hôtel propose également l'accès Wi-Fi à Internet gratuit et un service d'assistance pour les visites touristiques ou l'achat de billets.

Services de l'établissement

Les équipements et services proposés incluent l'accès à internet gratuit à Internet, un centre d'affaires et un service de départ express. Si vous devez organiser une réunion à Santiago, faites confiance à cet hôtel qui dispose d'espaces événements mesurant 745 mètres carrés et comprenant un espace de conférence et des salles de réunion. En échange d'un supplément, l'hébergement propose une navette vers et depuis l'aéroport (24 h/24) et un parking payant sans service de voiturier se trouve dans l'enceinte de l'hébergement.

Repas

De délicieuses spécialités Cuisine internationale attendent les plus gourmands pour le déjeuner et le dîner à Amaranto, un restaurant idéal pour une soirée relaxantes en famille ou avec votre moitié. Si vous préférez le confort de votre chambre, vous pourrez compter sur un service d'étage (horaires limités) très pratique.La journée a été harassante ? L'hébergement abrite un bar / salon et un bar en bord de piscine, idéal pour se détendre autour d'un verre de vin ou d'un cocktail rafraîchissant. Un petit déjeuner buffet est servi tous les jours de 07 h 00 à 10 h 00 moyennant un supplément.

Chambres

Les 142 chambres de l'hébergement vous invitent à la détente et comprennent un minibar et une télévision LCD. Votre chambre est équipée d'un lit Tempur-Pedic préparé avec une couette en duvet d'oie. Un accès gratuit au réseau Internet Wi-Fi et câblé vous permet de rester en contact avec le reste du monde et des chaînes par câble assurent votre divertissement. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également un pommeau de douche à « effet pluie » et des articles de toilette gratuits.

Emplacement

En choisissant Mercure Santiago Centro, à Santiago, vous serez dans le centre-ville, à deux pas des sites suivants : Archives nationales et Eglise de San Francisco. Cet hôtel se trouve à 0,3 km de Université catholique pontificale du Chili et à 0,6 km de Quartier de Lastarria.

À proximité

Bibliothèque nationale du Chili(0.1 miles)
Archives nationales(0.2 miles)
Eglise de San Francisco(0.2 miles)
Université catholique pontificale du Chili(0.2 miles)
Colline de Santa Lucia(0.2 miles)
Quartier Paris-Londres(0.2 miles)
Théâtre municipal de Santiago(0.3 miles)
Rue commerçante Paseo Ahumada(0.3 miles)
Hôpital Clinique de l'Université Catholique(0.3 miles)
Centre commercial Vivo Imperio(0.4 miles)
Musée Art de Lumière(0.4 miles)
Université du Chili(0.4 miles)
Quartier de Lastarria(0.4 miles)
Centre culturel Gabriela Mistral(0.4 miles)
Bourse(0.5 miles)
Aéroport principal le plus pratique pour rejoindre Mercure Santiago Centro : Aéroport de Santiago Arturo Merino Benitez (SCL)(12.3 miles)

Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre

Emplacement

Alameda Bernardo O`Higgins, 632, Santiago, Chili

Bibliothèque nationale du Chili (0.1 miles)

Archives nationales (0.2 miles)

Eglise de San Francisco (0.2 miles)

Université catholique pontificale du Chili (0.2 miles)

Colline de Santa Lucia (0.2 miles)

Quartier Paris-Londres (0.2 miles)

Plus d'informations sur l'emplacement

Options de chambre

10

Chambre Classique, 2 lits une place

Détails de la chambre

2 Lits Simples

Couchages 2

291 ft²

Climatisation

Wi-Fi (gratuit)

Lits pliants ou supplémentaires (gratuits)

6

Chambre Supérieure, 2 lits doubles

Détails de la chambre

2 Lits Doubles

Couchages 2

291 ft²

Climatisation

Wi-Fi (gratuit)

Lits pliants ou supplémentaires (gratuits)

4

Chambre Classique, 1 lit double

Détails de la chambre

1 Lit Double

Couchages 2

291 ft²

Climatisation

Wi-Fi (gratuit)

Salle de bain privée

9

Chambre Supérieure, 1 grand lit

Détails de la chambre

1 Grand Lit Double

Couchages 2

291 ft²

Climatisation

Wi-Fi (gratuit)

Salle de bain privée

9

Suite Junior, 1 grand lit

Détails de la chambre

1 Grand Lit Double

Couchages 2

Climatisation

Wi-Fi (gratuit)

Salle de bain privée

Avis des voyageurs sur Mercure Santiago Centro

8.2

Très bien

Basé sur 1 508 avis vérifiés

Qui séjourne ici ?

Affaires

18%

Couples

42%

Familles

19%

Groupes

12%

Solo

6%

Ce qu'en disent des voyageurs

Résumé généré par l'IA basé sur les avis récents des voyageurs

Au Mercure Santiago Centro, les voyageurs soulignent un emplacement très central, à proximité du métro, et des chambres généralement confortables avec de bons lits, contrebalancés par des remarques récurrentes concernant l'environnement peu attrayant et moins sûr la nuit, ainsi que des problèmes opérationnels occasionnels affectant l'enregistrement, la maintenance et les équipements.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Ce qu'en disent des voyageurs

Au Mercure Santiago Centro, les voyageurs soulignent un emplacement très central, à proximité du métro, et des chambres généralement confortables avec de bons lits, contrebalancés par des remarques récurrentes concernant l'environnement peu attrayant et moins sûr la nuit, ainsi que des problèmes opérationnels occasionnels affectant l'enregistrement, la maintenance et les équipements.

Beaucoup louent le personnel aimable et serviable, bien que plusieurs signalent un service inégal, notamment des réponses lentes, des problèmes de facturation et des retards d'enregistrement ou des surréservations occasionnelles. L'établissement dispose d'une agréable terrasse sur le toit avec une petite piscine et un bar ; la salle de sport est sommaire, et le petit-déjeuner varie de très bon à répétitif, les départs matinaux pour les excursions dépassant parfois l'heure de début pour certains clients. Dans l'ensemble, il convient aux voyageurs qui privilégient l'accès central et le bon rapport qualité-prix à un quartier huppé et à un fonctionnement irréprochable.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

La terrasse sur le toit avec une petite piscine et un bar est appréciée, mais la piscine peut être froide, fermée ou indisponible parfois. La salle de sport est spartiate/a besoin d'entretien, les ascenseurs peuvent être peu fiables, et il n'y a pas d'accès facile au trottoir ni de parking sur place.

Avis de voyageur à ce sujet

8

Simon

8 janv. 2026

·

A séjourné 5 nuits

Faciliteterne og værelser var gode - dejligt med en hyggelig tagterasse med pool, bar og god stemning

Faciliteterne og værelser var gode - dejligt med en hyggelig tagterasse med pool, bar og god stemning

10

Craig

1 nov. 2025

·

A séjourné 3 nuits

Room was big and clean and comfortable. The rooftop bar and the restaurant were good!

Room was big and clean and comfortable. The rooftop bar and the restaurant were good!

10

Eduardo

26 oct. 2025

·

A séjourné 2 nuits

excelente atendimento, quartos confortáveis e limpos, parabéns a todos, só daria um atenção menor a academia cujo aparelho multifuncional precisa de manutenção e adicionar anilhas que são insuficientes (para quem usa academia é extremamente útil) no mais tudo excelente

excelente atendimento, quartos confortáveis e limpos, parabéns a todos, só daria um atenção menor a academia cujo aparelho multifuncional precisa de manutenção e adicionar anilhas que são insuficientes (para quem usa academia é extremamente útil) no mais tudo excelente

8

Staale Norås

18 févr. 2026

·

A séjourné 4 nuits

"Greit hotell med fine rom. Frokosten var ok, men litt kjedelig, og vi fikk først siste dagen vite at man kunne bestille ulike typer egg – det burde vært informert om tidligere. Bassengområdet var pent, men ganske lite. Alt i alt et greit opphold, men med noen forbedringsmuligheter."

"Greit hotell med fine rom. Frokosten var ok, men litt kjedelig, og vi fikk først siste dagen vite at man kunne bestille ulike typer egg – det burde vært informert om tidligere. Bassengområdet var pent, men ganske lite. Alt i alt et greit opphold, men med noen forbedringsmuligheter."

6

henrique

17 août 2023

·

A séjourné 3 nuits

Restaurante com atendentes muito ruins, frente do hotel sem estrutura para embarque e desembarque, regiao perigosa para transitar a noite. Estrutura boa, mas com piscina fechada.

Restaurante com atendentes muito ruins, frente do hotel sem estrutura para embarque e desembarque, regiao perigosa para transitar a noite. Estrutura boa, mas com piscina fechada.

6

Tomasz

14 févr. 2024

·

A séjourné 6 nuits

The 4 stars hotel provides with the kettle in the room and 2 tea bags. Then asks for the money to refill tea bags when the first two were used. Coffee not provided. Water bottles provided only on the arrival. Somehow unfriendly way to let us in at the front door (though also depending on the door man). They QR code system with the menu and service by the pool. Though trying to get attention of the bartender using this system can take you for ever. After 3 attempts to call the waiter/bartender via QR code call system we gave up and left the pool area.

The 4 stars hotel provides with the kettle in the room and 2 tea bags. Then asks for the money to refill tea bags when the first two were used. Coffee not provided. Water bottles provided only on the arrival. Somehow unfriendly way to let us in at the front door (though also depending on the door man). They QR code system with the menu and service by the pool. Though trying to get attention of the bartender using this system can take you for ever. After 3 attempts to call the waiter/bartender via QR code call system we gave up and left the pool area.

8

Martina

17 déc. 2024

·

A séjourné 2 nuits

Sehr zentral gelegen, schöner kleiner Pool. zu 5 Sternen fehlt: nicht funktionierende Klimaanlage im Zimmer, geschlossene Gesellschaft am Pool - direkt unter unserem Zimmer - ziemlich laut und schade, dass wir die Poolbar nicht nutzen konnten.

Sehr zentral gelegen, schöner kleiner Pool. zu 5 Sternen fehlt: nicht funktionierende Klimaanlage im Zimmer, geschlossene Gesellschaft am Pool - direkt unter unserem Zimmer - ziemlich laut und schade, dass wir die Poolbar nicht nutzen konnten.

10

Julie

4 nov. 2024

·

A séjourné 4 nuits

Good hotel in convenient downtown location. Staff very helpful. Good knowledge of food allergies and gluten free options. Nice outside area with a small pool

Good hotel in convenient downtown location. Staff very helpful. Good knowledge of food allergies and gluten free options. Nice outside area with a small pool

6

FABIO R

31 juil. 2023

·

A séjourné 2 nuits

Sin parqueadero y es en zona centro es decir ni se puede ni parar en frente ni parquear, hay que andar con maletas hacia en hotel unis 70 mts

Sin parqueadero y es en zona centro es decir ni se puede ni parar en frente ni parquear, hay que andar con maletas hacia en hotel unis 70 mts

8

STEPHEN

14 oct. 2025

·

A séjourné 4 nuits

Great views from our suite on the top floor. Breakfast underwhelming. Scrambled eggs raw every day. Swimming pool empty and unusable - this was the main Eason we chose this hotel. Difficult parking situation outside for Uber pickup but this is not the fault of the hotel. Means walking a few blocks to get an Uber. Room very comfortable.

Great views from our suite on the top floor. Breakfast underwhelming. Scrambled eggs raw every day. Swimming pool empty and unusable - this was the main Eason we chose this hotel. Difficult parking situation outside for Uber pickup but this is not the fault of the hotel. Means walking a few blocks to get an Uber. Room very comfortable.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

De nombreux clients trouvent les chambres et les espaces communs propres, mais le service de ménage peut être irrégulier, avec un manque de ravitaillement des serviettes ou des produits de toilette. Quelques avis signalent des salles de bains sales ou de la moisissure.

Avis de voyageur à ce sujet

10

Paul

6 févr. 2023

·

A séjourné 3 nuits

We enjoyed the Mercure Santiago Centro hotel. The hotel was very clean and the staff were very helpful and friendly. My wife especially enjoyed using the pool all three afternoons during our stay. The hotel staff also helped us with our questions about where to eat and shop and finding the nearby Hop On Hop Off bus stop. We highly recommend the Mercure and would stay here again.

We enjoyed the Mercure Santiago Centro hotel. The hotel was very clean and the staff were very helpful and friendly. My wife especially enjoyed using the pool all three afternoons during our stay. The hotel staff also helped us with our questions about where to eat and shop and finding the nearby Hop On Hop Off bus stop. We highly recommend the Mercure and would stay here again.

10

Timothy

10 oct. 2025

·

A séjourné 3 nuits

Clean room, good bar, air conditioning worked. No complaints at all!

Clean room, good bar, air conditioning worked. No complaints at all!

8

Dylan

24 mars 2024

·

A séjourné 2 nuits

It was dirty

It was dirty

10

Loreto

28 févr. 2026

·

A séjourné 2 nuits

Buena habitación, limpieza, silenciosa. Una grata sorpresa pese a la ubicación

Buena habitación, limpieza, silenciosa. Una grata sorpresa pese a la ubicación

2

Samantha

10 nov. 2024

·

A séjourné 2 nuits

This hotel was disturbingly dirty. The shower had black mold and the bed was basically a cardboard sheet. Also not in a safe area so don't recommend staying here!

This hotel was disturbingly dirty. The shower had black mold and the bed was basically a cardboard sheet. Also not in a safe area so don't recommend staying here!

4

flavia

29 juil. 2024

·

A séjourné 10 nuits

Hotel com péssimas instalações e muito aquém do padrão Mercure. Quarto extremamente sujo e empoeirado, colchões horríveis, afundava ao meio, toalhas péssimas, o telefone estava estragado, reclamamos no dia que chegamos e enviaram uma pessoa para consertar apenas 8 dias depois. O café da manhã, em tese até às 10 horas, tinha todos alimentos retirados pontualmente a esse horário. Portanto se o hóspede chegasse dentro da faixa estipulada, ele não conseguia tomar o café pois tudo era recolhido. Por outro lado, deveria abrir às 6:30, mas várias vezes fomos a esse horário, pois tínhamos passeio agendado às 7 horas e não estava aberto. Sem falar na reposição das coisas do banheiro, quase todos os dias tínhamos que reclamar pois colocavam o número errado de toalhas. O chuveiro é um capítulo à parte, volume de água extremamente baixo e à noite sempre não estava quente. Péssima experiência.

Hotel com péssimas instalações e muito aquém do padrão Mercure. Quarto extremamente sujo e empoeirado, colchões horríveis, afundava ao meio, toalhas péssimas, o telefone estava estragado, reclamamos no dia que chegamos e enviaram uma pessoa para consertar apenas 8 dias depois. O café da manhã, em tese até às 10 horas, tinha todos alimentos retirados pontualmente a esse horário. Portanto se o hóspede chegasse dentro da faixa estipulada, ele não conseguia tomar o café pois tudo era recolhido. Por outro lado, deveria abrir às 6:30, mas várias vezes fomos a esse horário, pois tínhamos passeio agendado às 7 horas e não estava aberto. Sem falar na reposição das coisas do banheiro, quase todos os dias tínhamos que reclamar pois colocavam o número errado de toalhas. O chuveiro é um capítulo à parte, volume de água extremamente baixo e à noite sempre não estava quente. Péssima experiência.

6

Marcos

7 déc. 2022

·

A séjourné 19 330 nuits

No matter you stay 1 day or 5 they only give two bottles of water. You could see under the bed a lot of dust. The breakfast was exact the same every single. Even on weekends. The best part was the staff. All of them were friendly

No matter you stay 1 day or 5 they only give two bottles of water. You could see under the bed a lot of dust. The breakfast was exact the same every single. Even on weekends. The best part was the staff. All of them were friendly

10

Alexandre

4 sept. 2024

·

A séjourné 7 nuits

Ótima localização bem em frente a estação do metrô Santa Lúcia. Limpeza excelente e bom café da manhã que poderia ter mais variedades.

Ótima localização bem em frente a estação do metrô Santa Lúcia. Limpeza excelente e bom café da manhã que poderia ter mais variedades.

8

Lucas

14 juil. 2025

·

A séjourné 4 nuits

Banheiro com alguns itens em mal estado. Mesmo tendo feito a reserva para 4 pessoas, só havia 2 toalhas. Ao arrumar o quarto camareiras levaram piso por duas vezes e tivemos que solicitar na recepção ao retornar à noite pois esqueceram de repor. Ótima localização, a poucos metros do metrô. Café com demora na reposição de alguns itens, mas no geral muito bom.

Banheiro com alguns itens em mal estado. Mesmo tendo feito a reserva para 4 pessoas, só havia 2 toalhas. Ao arrumar o quarto camareiras levaram piso por duas vezes e tivemos que solicitar na recepção ao retornar à noite pois esqueceram de repor. Ótima localização, a poucos metros do metrô. Café com demora na reposição de alguns itens, mas no geral muito bom.

8

Richard

21 nov. 2025

·

A séjourné 6 nuits

Clean rooms, handy location. This is a mid range hotel & for that it’s great. Rooms a bit dark (just 1 more lamp per room please!) but good breakfast & staff keen to help. Ray at front desk is a champion.

Clean rooms, handy location. This is a mid range hotel & for that it’s great. Rooms a bit dark (just 1 more lamp per room please!) but good breakfast & staff keen to help. Ray at front desk is a champion.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont généralement spacieuses, confortables et calmes, avec de bons lits et une vue occasionnelle sur la ville. Certains clients notent des salles de bains vieillottes, des problèmes occasionnels de bruit de climatisation ou de ventilation, un éclairage plus faible et des problèmes sporadiques de Wi-Fi en chambre.

Avis de voyageur à ce sujet

8

Miranda

12 janv. 2022

·

A séjourné 1 nuit

Mooie ruime en schone kamer. Super centraal gelegen. Gebruik van prima zwembad en terras. Helaas deed onze airco het niet wat we s avonds hebben doorgebeld naar de service lijn, helaas is niemand het probleem komen verhelpen. Het raam openen aan de drukke straatkant was vanwege het verkeerslawaai niet echt een optie dus de kamer was erg warm.

Mooie ruime en schone kamer. Super centraal gelegen. Gebruik van prima zwembad en terras. Helaas deed onze airco het niet wat we s avonds hebben doorgebeld naar de service lijn, helaas is niemand het probleem komen verhelpen. Het raam openen aan de drukke straatkant was vanwege het verkeerslawaai niet echt een optie dus de kamer was erg warm.

10

Craig

1 nov. 2025

·

A séjourné 3 nuits

Room was big and clean and comfortable. The rooftop bar and the restaurant were good!

Room was big and clean and comfortable. The rooftop bar and the restaurant were good!

10

Mailton

24 sept. 2024

·

A séjourné 3 nuits

Hotel bem localizado, quartos muito confortáveis e com um belo isolamento acústico.

Hotel bem localizado, quartos muito confortáveis e com um belo isolamento acústico.

8

DIMITRIOS

17 août 2025

·

A séjourné 3 nuits

Overall nice stay, very convenient location. The WiFi at our room was not working at all. Apart from that, no other major issues, good value for money

Overall nice stay, very convenient location. The WiFi at our room was not working at all. Apart from that, no other major issues, good value for money

6

Tak

22 févr. 2024

·

A séjourné 4 nuits

The property overall is well kept in the reception, hallway and other general areas. The room is spacious and comfortable except the bathroom where work definitely needs to be done. Air conditioning is quiet and efficient. The hotel is located next to the Santa Lucia subway station and a bus stop which makes getting around easy. However, the area outside the hotel is dirty and makes people uncomfortable.

The property overall is well kept in the reception, hallway and other general areas. The room is spacious and comfortable except the bathroom where work definitely needs to be done. Air conditioning is quiet and efficient. The hotel is located next to the Santa Lucia subway station and a bus stop which makes getting around easy. However, the area outside the hotel is dirty and makes people uncomfortable.

10

Merete

9 nov. 2025

·

A séjourné 4 nuits

Nice location close to metro and Santa Lucia Hill. City centre is only a few minutes away. Comfortable room with a nice bed.

Nice location close to metro and Santa Lucia Hill. City centre is only a few minutes away. Comfortable room with a nice bed.

10

Vanessa

21 déc. 2024

·

A séjourné 2 nuits

Breakfast is excellent! Healthy food and variety of 🍎fruits 🍒 apricot, watermelon 🍉 etc. good coffee too. Yummy yummy😋😋!!

Breakfast is excellent! Healthy food and variety of 🍎fruits 🍒 apricot, watermelon 🍉 etc. good coffee too. Yummy yummy😋😋!!

8

Colin

25 févr. 2023

·

A séjourné 4 nuits

Modern facility, moderately good breakfast, front desk service very good, great central location but curbside appeal sorely lacking, traffic noise was well-muffled but the internal venting of air was very loud, air conditioning was good but,when on, the monitoring light lit up the room at night, daily cleaning was very inconsistent

Modern facility, moderately good breakfast, front desk service very good, great central location but curbside appeal sorely lacking, traffic noise was well-muffled but the internal venting of air was very loud, air conditioning was good but,when on, the monitoring light lit up the room at night, daily cleaning was very inconsistent

8

Richard

21 nov. 2025

·

A séjourné 6 nuits

Clean rooms, handy location. This is a mid range hotel & for that it’s great. Rooms a bit dark (just 1 more lamp per room please!) but good breakfast & staff keen to help. Ray at front desk is a champion.

Clean rooms, handy location. This is a mid range hotel & for that it’s great. Rooms a bit dark (just 1 more lamp per room please!) but good breakfast & staff keen to help. Ray at front desk is a champion.

10

Bárbara

13 janv. 2026

·

A séjourné 1 nuit

O quarto é maravilhoso…atendimento impecável. Ótima localização.

O quarto é maravilhoso…atendimento impecável. Ótima localização.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

De nombreuses critiques saluent le personnel aimable et serviable, et l'aide apportée pour les visites et les transferts. D'autres signalent des attitudes désagréables, des réponses lentes, des problèmes de facturation et des retards d'enregistrement ou des surréservations, bien que rares.

Avis de voyageur à ce sujet

4

Richard

24 févr. 2025

·

A séjourné 4 nuits

Where do I start? Over the past 40 years I have stayed in numerous hotels, either for work or leisure, and this is the worst example of customer service I have experienced. I booked and prepaid a 4 night stay at the Mercury Centro Santiago in August 2024. After a 13 hour flight from Madrid, we were told that no rooms were available. There were at least 4 other groups of travellers who were given the same information. Initially, there were 2 staff on duty and they were then joined by a Supervisor (Cynthia). Nobody could give us an honest and clear explanation of the situation. One member of staff told us the rooms had been given to other people, then somebody else said it was a “system problem”. It was a scene of complete chaos and extremely poor customer service. After almost a 3 hour wait we ( and the other people affected) were transferred to another hotel (Novotel) for the first night, eventually getting to our room at 01:00, so we had limited sleep that night. We were also told that we would be picked up and returned to the Mercure at 10:00 the following morning. We waited until 10:15 in the hotel lobby and despite several calls to the Mercure (no answer) we made our own transport arrangements with an Uber. I want somebody from the hotel to provide me with a full and detailed explanation of what happened, as well as explain why the hotel does not have a “manual” system in place when the computer system is not working correctly.

Where do I start? Over the past 40 years I have stayed in numerous hotels, either for work or leisure, and this is the worst example of customer service I have experienced. I booked and prepaid a 4 night stay at the Mercury Centro Santiago in August 2024. After a 13 hour flight from Madrid, we were told that no rooms were available. There were at least 4 other groups of travellers who were given the same information. Initially, there were 2 staff on duty and they were then joined by a Supervisor (Cynthia). Nobody could give us an honest and clear explanation of the situation. One member of staff told us the rooms had been given to other people, then somebody else said it was a “system problem”. It was a scene of complete chaos and extremely poor customer service. After almost a 3 hour wait we ( and the other people affected) were transferred to another hotel (Novotel) for the first night, eventually getting to our room at 01:00, so we had limited sleep that night. We were also told that we would be picked up and returned to the Mercure at 10:00 the following morning. We waited until 10:15 in the hotel lobby and despite several calls to the Mercure (no answer) we made our own transport arrangements with an Uber. I want somebody from the hotel to provide me with a full and detailed explanation of what happened, as well as explain why the hotel does not have a “manual” system in place when the computer system is not working correctly.

10

Maxime

13 août 2025

·

A séjourné 1 nuit

It is a super hotel. Super friendly staff and very helpful. There is relly nothing to say! :)

It is a super hotel. Super friendly staff and very helpful. There is relly nothing to say! :)

4

kimberly

14 oct. 2024

·

A séjourné 3 nuits

Based on previos reviews we were expecting a very comfortable and welcoming stay at this property. The facilities were pretty good but the staff were overall unfriendly or unhelpful. The gentlemen at the front desk were dismissive and unhelpful in minor matters such as sorting out our inclusive breakfast. We would not recommend or stay here again.

Based on previos reviews we were expecting a very comfortable and welcoming stay at this property. The facilities were pretty good but the staff were overall unfriendly or unhelpful. The gentlemen at the front desk were dismissive and unhelpful in minor matters such as sorting out our inclusive breakfast. We would not recommend or stay here again.

8

Mary

15 déc. 2023

·

A séjourné 3 nuits

The most outstanding part of the hotel was the staff. The front desk staff, particularly Ingebord, were amazing. The staff helped us book two tours on ChileTours and they were excellent. We visited Valparaiso on one tour and the Concha y Toro winery on the other. The only problem we had was that the area is dangerous. Thieves attempted to rob my husband and I just steps from the hotel’s front door. I would recommend that you stay in the hotel, eat there (they have a restaurant and a bar), and leave only when you need to go on a tour or to the airport. Also, I would recommend asking the wonderful people at the front desk to get a taxi to the airport rather than getting an Uber. Uber means waiting outside the hotel for the car and that gives thieves an opportunity. We met our taxi driver in the lobby and were escorted to the secure basement where the taxi was parked. I would not go outside the hotel at all at night. But it feels perfectly safe in the hotel. There was a Santiago police office in the hotel at all times. Other than the security outside the hotel, we really enjoyed our stay at the Mercure. The staff were incredible. A big thank you to Ingebord.

The most outstanding part of the hotel was the staff. The front desk staff, particularly Ingebord, were amazing. The staff helped us book two tours on ChileTours and they were excellent. We visited Valparaiso on one tour and the Concha y Toro winery on the other. The only problem we had was that the area is dangerous. Thieves attempted to rob my husband and I just steps from the hotel’s front door. I would recommend that you stay in the hotel, eat there (they have a restaurant and a bar), and leave only when you need to go on a tour or to the airport. Also, I would recommend asking the wonderful people at the front desk to get a taxi to the airport rather than getting an Uber. Uber means waiting outside the hotel for the car and that gives thieves an opportunity. We met our taxi driver in the lobby and were escorted to the secure basement where the taxi was parked. I would not go outside the hotel at all at night. But it feels perfectly safe in the hotel. There was a Santiago police office in the hotel at all times. Other than the security outside the hotel, we really enjoyed our stay at the Mercure. The staff were incredible. A big thank you to Ingebord.

10

Johanna

21 déc. 2025

·

A séjourné 4 nuits

Room cleaned often and well, staff amazing! Let us check in early on arrival and since friends daughter got sick we got to keep one room past check out whilst waiting for rental car. And really friendly in restaurant as well.

Room cleaned often and well, staff amazing! Let us check in early on arrival and since friends daughter got sick we got to keep one room past check out whilst waiting for rental car. And really friendly in restaurant as well.

10

Oleg

8 janv. 2025

·

A séjourné 2 nuits

Very nice place to stay. It's close to everything. Friendly and helpful staff.

Very nice place to stay. It's close to everything. Friendly and helpful staff.

8

Federico

18 févr. 2025

·

A séjourné 3 nuits

The check in process wasn't as expected. We arrived earlier and the rooms was not available ... that is OK. We returned 4 hours after check in time and the room was not still ready

The check in process wasn't as expected. We arrived earlier and the rooms was not available ... that is OK. We returned 4 hours after check in time and the room was not still ready

4

Jo

20 oct. 2024

·

A séjourné 2 nuits

Not the best start to my stay - despite informing the hotel that my arrival would be from about 2pm, when I arrived at 2.15pm I was told that my room wouldn’t be available until exactly 3pm but this would give me time to buy lunch. Definitely not what I needed after almost 24 hours of travelling from the U.K. when all you want is a shower and a change of clothes. Just felt like I was being stalled so I’d buy lunch in the hotel whilst I waited. Whilst I was eventually able to get into my room just after 2.30pm it wasn’t the best start to my stay. Otherwise hotel is ok and right by a metro station. Though a walking tour guide said the area wasn’t that safe for tourists so wasn’t a relaxing stay.

Not the best start to my stay - despite informing the hotel that my arrival would be from about 2pm, when I arrived at 2.15pm I was told that my room wouldn’t be available until exactly 3pm but this would give me time to buy lunch. Definitely not what I needed after almost 24 hours of travelling from the U.K. when all you want is a shower and a change of clothes. Just felt like I was being stalled so I’d buy lunch in the hotel whilst I waited. Whilst I was eventually able to get into my room just after 2.30pm it wasn’t the best start to my stay. Otherwise hotel is ok and right by a metro station. Though a walking tour guide said the area wasn’t that safe for tourists so wasn’t a relaxing stay.

2

Juan D.

2 sept. 2025

·

A séjourné 1 nuit

El hotel es aceptable (aunque tenga problemas). Pero mi principal enfado es que me cargaron una cantidad mayor a la pactada en la reserva. Reconocieron el error en el check out y me dijeron que se pondrían en contacto conmigo para resolverlo. Cosa que no han cumplido y han ignorado mis reclamaciones al respecto.

El hotel es aceptable (aunque tenga problemas). Pero mi principal enfado es que me cargaron una cantidad mayor a la pactada en la reserva. Reconocieron el error en el check out y me dijeron que se pondrían en contacto conmigo para resolverlo. Cosa que no han cumplido y han ignorado mis reclamaciones al respecto.

8

Jonathan

3 janv. 2024

·

A séjourné 2 nuits

I think for some from the US it could be a bit intimidating having to choose from a lot of local hotels not representing the chain brands where used to. Rest assured that this hotel is at least as good, if not better than in some ways, as any Hilton, Marriott, Windham, or Holiday Inn. Getting here from the airport was more expensive than it could have been. Had we contacted the hotel directly, we likely may have gotten the ride for 25k instead of the 40k our illegitimate "taxi charged us. The front desk was very helpful in arranging this for us when we checked out and headed to our next hotel. In general, hotel staff was very friendly and helpful with advice, almost always in fluent English, anytime we needed it. They provided local recommendations and even warnings about places to avoid when going out, especially at night. One staff member even called out to me as I walked out the door to let me know I'd forgotten my phone was in my back pocket. Further, he recommended places to go to get drinks in the area because those at the hotel were so expensive. Our room was perfectly positioned with a view of the National Library and the adjacent Santa Lucia Hill, both of which we easily reached from the hotel by walking. The room was clean and comfortable and included outlets that fit US style 110 volt plugs. There was a main light switch on the wall near the beds - I like this feature in hotels and it's becoming more common these days. Things were generally clean.

I think for some from the US it could be a bit intimidating having to choose from a lot of local hotels not representing the chain brands where used to. Rest assured that this hotel is at least as good, if not better than in some ways, as any Hilton, Marriott, Windham, or Holiday Inn. Getting here from the airport was more expensive than it could have been. Had we contacted the hotel directly, we likely may have gotten the ride for 25k instead of the 40k our illegitimate "taxi charged us. The front desk was very helpful in arranging this for us when we checked out and headed to our next hotel. In general, hotel staff was very friendly and helpful with advice, almost always in fluent English, anytime we needed it. They provided local recommendations and even warnings about places to avoid when going out, especially at night. One staff member even called out to me as I walked out the door to let me know I'd forgotten my phone was in my back pocket. Further, he recommended places to go to get drinks in the area because those at the hotel were so expensive. Our room was perfectly positioned with a view of the National Library and the adjacent Santa Lucia Hill, both of which we easily reached from the hotel by walking. The room was clean and comfortable and included outlets that fit US style 110 volt plugs. There was a main light switch on the wall near the beds - I like this feature in hotels and it's becoming more common these days. Things were generally clean.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Très central, à proximité du métro Santa Lucía et à distance de marche des principaux sites touristiques. Beaucoup mettent en garde contre le fait que les environs immédiats semblent sales ou peu sûrs la nuit, avec un accès difficile au trottoir pour les taxis ou les VTC.

Avis de voyageur à ce sujet

10

Eduardo

26 oct. 2025

·

A séjourné 2 nuits

Very central location. Most city landmarks at walking distance. Friendly staff.

Very central location. Most city landmarks at walking distance. Friendly staff.

6

Emanuel

28 avr. 2025

·

A séjourné 11 nuits

Hotel muito próxima à Estação Santa Lucía (linha vermelha), o que trouxe muita comodidade para nos locomover pela cidade. Localização boa por ser próximo a alguns pontos turísticos, porém o Centro não me pareceu uma localização indicada para famílias, especialmente se estiver com crianças (muita bagunça nos arredores com o comércio informal de rua). Mas andando por três quarteirões vc está em Lastarría, mudando totalmente o cenário. No mais, hotel com boa limpeza, funcionários prestativos, academia ok. Café da manhã sem muita variação no decorrer dos dias.

Hotel muito próxima à Estação Santa Lucía (linha vermelha), o que trouxe muita comodidade para nos locomover pela cidade. Localização boa por ser próximo a alguns pontos turísticos, porém o Centro não me pareceu uma localização indicada para famílias, especialmente se estiver com crianças (muita bagunça nos arredores com o comércio informal de rua). Mas andando por três quarteirões vc está em Lastarría, mudando totalmente o cenário. No mais, hotel com boa limpeza, funcionários prestativos, academia ok. Café da manhã sem muita variação no decorrer dos dias.

6

Kristell

8 nov. 2024

·

A séjourné 3 nuits

The hotel was good, but the downtown area was dirty.

The hotel was good, but the downtown area was dirty.

10

Karla

15 nov. 2023

·

A séjourné 2 nuits

The location is perfect for exploring the city by public transportation and on foot as it is next to a metro station & many bus lines. Lots of restaurants close by and walking distance to the cathedral & parks.

The location is perfect for exploring the city by public transportation and on foot as it is next to a metro station & many bus lines. Lots of restaurants close by and walking distance to the cathedral & parks.

10

Merete

9 nov. 2025

·

A séjourné 4 nuits

Nice location close to metro and Santa Lucia Hill. City centre is only a few minutes away. Comfortable room with a nice bed.

Nice location close to metro and Santa Lucia Hill. City centre is only a few minutes away. Comfortable room with a nice bed.

8

Ronaldo

22 juil. 2024

·

A séjourné 4 nuits

Hotel no centro da cidade, muito bem localizado. Pontos turísticos próximos, variedades de alimentação e metrô ao lado. O único problema é que em frente tem muitos vendedores ambulantes que precisamos ficar atentos.

Hotel no centro da cidade, muito bem localizado. Pontos turísticos próximos, variedades de alimentação e metrô ao lado. O único problema é que em frente tem muitos vendedores ambulantes que precisamos ficar atentos.

10

Alexandre

4 sept. 2024

·

A séjourné 7 nuits

Ótima localização bem em frente a estação do metrô Santa Lúcia. Limpeza excelente e bom café da manhã que poderia ter mais variedades.

Ótima localização bem em frente a estação do metrô Santa Lúcia. Limpeza excelente e bom café da manhã que poderia ter mais variedades.

4

Jo

20 oct. 2024

·

A séjourné 2 nuits

Not the best start to my stay - despite informing the hotel that my arrival would be from about 2pm, when I arrived at 2.15pm I was told that my room wouldn’t be available until exactly 3pm but this would give me time to buy lunch. Definitely not what I needed after almost 24 hours of travelling from the U.K. when all you want is a shower and a change of clothes. Just felt like I was being stalled so I’d buy lunch in the hotel whilst I waited. Whilst I was eventually able to get into my room just after 2.30pm it wasn’t the best start to my stay. Otherwise hotel is ok and right by a metro station. Though a walking tour guide said the area wasn’t that safe for tourists so wasn’t a relaxing stay.

Not the best start to my stay - despite informing the hotel that my arrival would be from about 2pm, when I arrived at 2.15pm I was told that my room wouldn’t be available until exactly 3pm but this would give me time to buy lunch. Definitely not what I needed after almost 24 hours of travelling from the U.K. when all you want is a shower and a change of clothes. Just felt like I was being stalled so I’d buy lunch in the hotel whilst I waited. Whilst I was eventually able to get into my room just after 2.30pm it wasn’t the best start to my stay. Otherwise hotel is ok and right by a metro station. Though a walking tour guide said the area wasn’t that safe for tourists so wasn’t a relaxing stay.

8

Giovana

13 mai 2025

·

A séjourné 2 nuits

Hotel velho, sem acesso para táxi, no centro da cidade . Em frente a um grande ponto de ônibus inclusive. Local que não parece ser muito seguro. Restaurante e café da manhã deixaram a desejar também.

Hotel velho, sem acesso para táxi, no centro da cidade . Em frente a um grande ponto de ônibus inclusive. Local que não parece ser muito seguro. Restaurante e café da manhã deixaram a desejar também.

8

Colin

25 févr. 2023

·

A séjourné 4 nuits

Modern facility, moderately good breakfast, front desk service very good, great central location but curbside appeal sorely lacking, traffic noise was well-muffled but the internal venting of air was very loud, air conditioning was good but,when on, the monitoring light lit up the room at night, daily cleaning was very inconsistent

Modern facility, moderately good breakfast, front desk service very good, great central location but curbside appeal sorely lacking, traffic noise was well-muffled but the internal venting of air was very loud, air conditioning was good but,when on, the monitoring light lit up the room at night, daily cleaning was very inconsistent

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est souvent salué pour sa qualité et sa variété, mais plusieurs clients l'ont trouvé répétitif ou médiocre, et l'heure de début peut être trop tardive pour les excursions matinales. Les commentaires sur le restaurant et le bar sont mitigés, et le service en chambre peut être lent ou arriver froid.

Avis de voyageur à ce sujet

10

Saul

28 sept. 2024

·

A séjourné 3 nuits

Muy centrica, excelente desayuno. Buena comida en su restaurant

Muy centrica, excelente desayuno. Buena comida en su restaurant

8

Staale Norås

18 févr. 2026

·

A séjourné 4 nuits

"Greit hotell med fine rom. Frokosten var ok, men litt kjedelig, og vi fikk først siste dagen vite at man kunne bestille ulike typer egg – det burde vært informert om tidligere. Bassengområdet var pent, men ganske lite. Alt i alt et greit opphold, men med noen forbedringsmuligheter."

"Greit hotell med fine rom. Frokosten var ok, men litt kjedelig, og vi fikk først siste dagen vite at man kunne bestille ulike typer egg – det burde vært informert om tidligere. Bassengområdet var pent, men ganske lite. Alt i alt et greit opphold, men med noen forbedringsmuligheter."

8

Rhian

2 juil. 2023

·

A séjourné 2 nuits

I had a good experience at the Mercure. I thought the location very convenient - on a busy main road, but I couldn’t hear any road noise from the bedroom. It’s next to a metro station, and very walkable to many of the attractions downtown, so it was great place from which to see Santiago. Breakfast was mostly continental (with eggs and sausages as hot) but plentiful and tasty. The Reception staff were lovely and friendly.

I had a good experience at the Mercure. I thought the location very convenient - on a busy main road, but I couldn’t hear any road noise from the bedroom. It’s next to a metro station, and very walkable to many of the attractions downtown, so it was great place from which to see Santiago. Breakfast was mostly continental (with eggs and sausages as hot) but plentiful and tasty. The Reception staff were lovely and friendly.

10

Daniel

30 août 2022

·

A séjourné 1 nuit

El unico aspecto a mejorar es la gestion del servicio de room service3 ya que este se demoro mucho y lo solicitado llego frio.

El unico aspecto a mejorar es la gestion del servicio de room service3 ya que este se demoro mucho y lo solicitado llego frio.

4

Luzia

21 oct. 2025

·

A séjourné 9 nuits

Quarto limpo sem reposição de papel higiênico; funcionarios bons; bar poucas opções; cafe da manhã poucas opcoes; almoco muito ruim

Quarto limpo sem reposição de papel higiênico; funcionarios bons; bar poucas opções; cafe da manhã poucas opcoes; almoco muito ruim

10

Marie-Pierre

10 nov. 2024

·

A séjourné 2 nuits

The hotel is modern with friendly, english speaking staff at reception. Nice breakfast buffet. Pool and bar on the 5th floor terrace. Well siruated to explore on foot. You can coordinate an airport transfer for 29 000.

The hotel is modern with friendly, english speaking staff at reception. Nice breakfast buffet. Pool and bar on the 5th floor terrace. Well siruated to explore on foot. You can coordinate an airport transfer for 29 000.

10

Fabio

24 juin 2024

·

A séjourné 4 nuits

Hotel muito bom, restaurante com comidas ótimas, café da manhã bem sortido, lounge bem gostoso para os finais de tarde. De frente para o metrô e no meio de quase todos pontos turísticos da cidade.

Hotel muito bom, restaurante com comidas ótimas, café da manhã bem sortido, lounge bem gostoso para os finais de tarde. De frente para o metrô e no meio de quase todos pontos turísticos da cidade.

6

Ricardo

13 août 2025

·

A séjourné 8 nuits

Cafe da manha sempre igual

Cafe da manha sempre igual

8

Pablo

22 sept. 2023

·

A séjourné 7 nuits

Pontos positivos: - Próximo ao centro, então tem muitas opções para não ficar no tédio; - Atendimento muito bom por parte dos funcionários; - Quartos grandes e bem climatizados; Pontos negativos: - Em 7 dias não houve troca de itens do banheiro; - O café da manhã é pobre em variedades; - A academia conta somente com itens muito básicos - O preço do restaurante é muito elevado para o cardapio proposto; - Café da manhã servido a partir das 7hrs. A maioria dos passeios no Chile acaba saindo por volta das 5hrs, então se você programou muitos passeios a recomendação é não pegar uma hospedagem com café incluso.

Pontos positivos: - Próximo ao centro, então tem muitas opções para não ficar no tédio; - Atendimento muito bom por parte dos funcionários; - Quartos grandes e bem climatizados; Pontos negativos: - Em 7 dias não houve troca de itens do banheiro; - O café da manhã é pobre em variedades; - A academia conta somente com itens muito básicos - O preço do restaurante é muito elevado para o cardapio proposto; - Café da manhã servido a partir das 7hrs. A maioria dos passeios no Chile acaba saindo por volta das 5hrs, então se você programou muitos passeios a recomendação é não pegar uma hospedagem com café incluso.

10

Vanessa

21 déc. 2024

·

A séjourné 2 nuits

Breakfast is excellent! Healthy food and variety of 🍎fruits 🍒 apricot, watermelon 🍉 etc. good coffee too. Yummy yummy😋😋!!

Breakfast is excellent! Healthy food and variety of 🍎fruits 🍒 apricot, watermelon 🍉 etc. good coffee too. Yummy yummy😋😋!!

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

6

Patrice

26 mai 2026

·

A séjourné 4 nuits

Ejour de 4 nuits.Équipe réception relativement aimable, disponible, courtoise,mais on ressent la patiente limitée,Agents de sécurité magnifique, courtois et aimable, qui bien souvent prennent le temps de vous avertir et de vous donner bien plus de conseils qu'à la réception. Nous avions un studio, grand et propre, je salue donc l'équipe housekeeping qui passe et change les serviettes chaque jour, je déplore juste la disparition du drap sous la couette, sans nois avertir. Petit déjeuner relativement fourni, les fruits sont plutôt moyens, mais les petites pâtisseries et œufs brouillés sont excellents. Un point negatif: il flotte une odeur de fausse sceptique assez désagréable dans les chambres, mais ce n'est pas nonnplus insoutenable. Sinon,hôtel bien situé, dans un environnement très populaire, certes, mais plutôt central, ce qui favorise les déplacements, visites et sorties au restaurant. Station de métro à 2 mn de la réception.Je recommende cet hôtel et accepterais d'y séjourner à nouveau.

Ejour de 4 nuits.Équipe réception relativement aimable, disponible, courtoise,mais on ressent la patiente limitée,Agents de sécurité magnifique, courtois et aimable, qui bien souvent prennent le temps de vous avertir et de vous donner bien plus de conseils qu'à la réception. Nous avions un studio, grand et propre, je salue donc l'équipe housekeeping qui passe et change les serviettes chaque jour, je déplore juste la disparition du drap sous la couette, sans nois avertir. Petit déjeuner relativement fourni, les fruits sont plutôt moyens, mais les petites pâtisseries et œufs brouillés sont excellents. Un point negatif: il flotte une odeur de fausse sceptique assez désagréable dans les chambres, mais ce n'est pas nonnplus insoutenable. Sinon,hôtel bien situé, dans un environnement très populaire, certes, mais plutôt central, ce qui favorise les déplacements, visites et sorties au restaurant. Station de métro à 2 mn de la réception.Je recommende cet hôtel et accepterais d'y séjourner à nouveau.

10

luc

22 déc. 2025

·

A séjourné 1 nuit

Chambre impeccable du thé mais pas de café ?

Chambre impeccable du thé mais pas de café ?

8

FABRICE

2 déc. 2025

·

A séjourné 10 nuits

Emplacement de l’hôtel près du centre historique

Emplacement de l’hôtel près du centre historique

10

DARIO

17 nov. 2025

·

A séjourné 1 nuit

Si

Si

10

Emile

27 avr. 2025

·

A séjourné 2 nuits

L’hôtel mériterait certaines renovations

L’hôtel mériterait certaines renovations

Politiques de l’établissement

Instructions d’arrivée

Tout ce que vous devez savoir pour une arrivée en douceur.

Arrivée

Départ

De 15:00 à 00:00

Avant 12:00

Bon à savoir

Politiques et informations supplémentaires sur cet établissement.

Suppléments facultatifs

Services supplémentaires payants que vous pouvez demander.

Vous avez une question ?

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Prix pour les dates à venir

septembre 2026

octobre 2026

Moins cher

Plus cher

Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.

Prix en USD pour 2 voyageurs, mis à jour quotidiennement.

Cet hébergement assure votre transfert depuis l'aéroport (en supplément). Vous devez contacter l’hébergement à ce sujet 48 heures avant l’arrivée grâce aux coordonnées fournies dans la confirmation de réservation. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.

L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.

Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Cet hébergement accepte les cartes de crédit et les espèces
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, un détecteur de fumée et un système de sécurité
L’hébergement certifie respecter les pratiques de nettoyage et de désinfection préconisées par ALLSAFE (Accor Hotels).

La piscine est ouverte entre octobre et avril.
Piscine accessible de 10 h 00 à 20 h 00.
L'hébergement est gratuit pour les enfants âgés de 12 ans ou moins qui occupent la même chambre que leurs parents ou tuteurs et qui utilisent la literie déjà en place.
L'hébergement est doté de chambres communicantes/adjacentes, qui pourraient être disponibles aux dates de votre séjour. Veuillez en faire la demande en contactant directement l'hébergement à l'aide des coordonnées indiquées dans la confirmation de réservation.
Si vous souhaitez amener votre animal de compagnie, veuillez contacter directement l'hébergement au moyen des coordonnées fournies dans la confirmation de réservation. Les animaux de compagnie font l'objet d'un supplément (voir section « Frais »).
Formalités d'arrivée sans contact et formalités de départ sans contact disponibles.
Cet hébergement accueille des clients de toutes orientations sexuelles et identités de genres (LGBTQIA+ friendly).

Le petit déjeuner buffet coûte environ 12376 CLP par adulte et environ 12376 CLP par enfant.
Navette aéroport : 25000 CLP par véhicule, aller simple, maximum 3 passager(s)
Frais pour le parking couvert en libre-service : 7360.00 CLP par jour
Dépôt de garantie pour animal de compagnie : 45000 CLP par jour
Animaux de compagnie : 45000 CLP par animal et par jour
Supplément en cas de départ tardif : 49000 CLP (sous réserve de disponibilité)

La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.