Mercure Sheffield Kenwood Hall & Spa

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Stay Wednesday 8th April - Sunday 12th April. Rm 233. Bathroom basin tap very stiff to operate. Either full-on or trickle. Mentioned to Reception twice. Once on Thursday morning and again on Saturday morning. Nothing was done to fix it unfortunately. Cleanliness - I’m sure Housekeeping staff are doing their best but overflow outlet in basin mouldy and slimey. I cleaned it myself. Also all around underside of basin surround. Decor/fittings. Please could there be heated towel rail in bathroom. Bathroom cold and clinical. Would pay extra for this but as single guest I don’t need huge Privilege room. Big room doesn’t enhance my stay. Decor is dull, depressing, tired and shabby and doesn’t co-ordinate. Light fittings in bathroom are rusty. Lighting inadequate, makes room look dingey with the dark walls. Shaving mirror too high for doing make-up. Staff polite but shame that maintenance staff didn’t get to fix tap. I am a regular guest because I like the quiet grounds, and the on-site parking and it’s very near to where my daughter lives but not in city centre.

Lovely staff Big room (privilege room) with excellent shower Breakfast buffet was great

Stay here often and usually very good. This time, my double room was clearly a twin with the beds pushed together, as one of the headboards was half over the bed and half not and there was a light switch behind our heads and only one bedside table. Despite being told at reception that all facilities were working, the jacuzzi wasn't, nor was the shower by the pool and the steam room broke down on the second day.

Nice room, big bed, good shower except for grip bar sticking into my back! Great staff, nice coffee shop thingy. Not bad!