Hilton Garden Inn Norman

We had to walk through 4 employees smoking together at the side door.And, they didn’t move, we had to literally walk through them.

Pillows were awful. You need to have options that include ones that actually offer head and neck support. We paid for breakfest to be included in our stay. At no point did the man who checked us in state he put a voucer in the room key pouch, and that it needed to be presented. We were then given a bill for our breakfast. I said i paid for that already. He had an attitude that were signs around. I personally never saw any signs. He later apologized when i found the voucher and gave it to him. He said people are alwats trying to get a free breakfast. But maybe if you guys communicated clearly from the beginning and when people are coming to eat, there wouldnt be an issue.

Room was huge. Beds comfortable. Lighting in room was fair. Shower was dark & fair water pressure. Breakfast was pricey.

Doug was excellent and quick to check us in. He also followed up on how our room was.

Clean, and friendly staff