Wyndham Alltra Playa del Carmen Adults Only All Inclusive
217 US$
/nat
Gennemsnit for november
Priser på Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Vælg datoer for at se priser og tilgængelighed
217 US$
/nat
Gennemsnit for november
Gennemsnitlige månedlige priser
På Wyndham Alltra Playa del Carmen Adults Only All Inclusive ligger prisen pr. nat i gennemsnit på 189 US$ i den billigste måned (september) og 327 US$ i den dyreste måned (februar), baseret på de seneste 12 måneder.
| Måned | Gennemsnitlig pris |
|---|---|
| januar | 283 US$ |
| februar | 327 US$ |
| marts | 308 US$ |
| april | 256 US$ |
| maj | 207 US$ |
| juni | 197 US$ |
| juli | 208 US$ |
| august | 206 US$ |
| september | 189 US$ |
| oktober | 194 US$ |
| november | 217 US$ |
| december | 243 US$ |
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nov. · 217 US$
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Dyrest: februar (ca. 327 US$)
Billigst: september (ca. 189 US$)
Om dette overnatningssted
Der tilbydes fuld spaservice, hvor du kan nyde kropsbehandlinger og ansigtsbehandlinger. Du vil helt sikkert værdsætte de rekreative faciliteter, herunder 2 udendørs swimmingpools, et dampbad og et fitnesscenter.
Faciliteter
Der tilbydes fuld spaservice, hvor du kan nyde kropsbehandlinger og ansigtsbehandlinger. Du vil helt sikkert værdsætte de rekreative faciliteter, herunder 2 udendørs swimmingpools, et dampbad og et fitnesscenter.
Forretningsfaciliteter
Gæsterne har blandt andet adgang til et forretningscenter, en døgnåben reception og bagageopbevaring.
Spisning
Som gæst på Wyndham Alltra Playa del Carmen Adults Only All Inclusive kan du nyde et måltid på Ventanas eller tage et smut forbi den lokale snackbar/deli. Hvis du har lyst til at mingle med de andre gæster, bør du tage med til en gratis reception, der afholdes dagligt. Når du har brug for en forfriskende drink, kan du besøge strandbaren, de 3 barer/lounger eller de 2 barer ved poolen. Gratis morgenmadsbuffet serveres dagligt fra kl. 07.00 til kl. 11.00.
Værelser
Føl dig hjemme i et af de 287 aircondition-afkølede værelser, der indeholder minibar og LED-tv. Med gratis Wi-Fi kan du altid komme på nettet, og kabelkanaler sørger for underholdningen. Værelset har et privat badeværelse med bruser samt gratis toiletartikler og hårtørrer. Faciliteter inkluderer pengeskabe med plads til bærbar computer og skriveborde, samt telefoner med gratis lokalopkald.
Lokation
Med et ophold hos Wyndham Alltra Playa del Carmen Adults Only All Inclusive i Playa del Carmen (Gonzalo Guerrero) er du kun få skridt fra Playa del Carmen Main Beach og Mamitas Strand.
I nærheden
Mamitas Strand(0.1 mil)
Pier Navega(0.1 mil)
Quinta Alegría Shoppingcenter(0.1 mil)
Quinta Avenida(0.1 mil)
Playa del Carmen Main Beach(0.2 mil)
Calle Corazón(0.3 mil)
Calle 12(0.3 mil)
Playa del Carmen Fyrtårn(0.4 mil)
Nuestra Senora del Carmens katolske kirke(0.4 mil)
Frida Kahlo Museum(0.5 mil)
Mario Villanueva Madrid(0.5 mil)
3D Museum of Wonders(0.5 mil)
Riviera Gran Casino(0.6 mil)
Super Chedraui Selecto Avenida 10(0.6 mil)
Central Plads(0.6 mil)
Cozumel, Quintana Roo (CZM-Cozumel International)(21.5 mil)
Cancun, Quintana Roo (CUN-Cancun Intl.)(34.9 mil)
Tulum Intl. Lufthavn (TQO)(65.6 mil)
Transport til/Fra lufthavn
Restaurant
Swimmingpool
Forretningscenter
Roomservice
Turistservice
Lokation
Constituyentes No 1, Centrum, Playa del Carmen, Solidaridad, Quintana Roo, Mexico
Mamitas Strand (0.1 mil)
Pier Navega (0.1 mil)
Quinta Alegría Shoppingcenter (0.1 mil)
Quinta Avenida (0.1 mil)
Playa del Carmen Main Beach (0.2 mil)
Calle Corazón (0.3 mil)
Værelsesmuligheder
14
Junior-suite - 1 kingsize-seng
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 3
425 ft²
AltanKlimaanlægWi-Fi (Gratis)Privat badeværelse
6
Junior-suite - 2 queensize-senge - handicapvenligt
Værelsesoplysninger
2 Store Dobbeltsenge
Sover 2
KlimaanlægWi-Fi (Gratis)Privat badeværelse
20
Junior-suite - 1 kingsize-seng - ved havet
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 3
520 ft²
AltanKlimaanlægWi-Fi (Gratis)Privat badeværelse
20
Suite - 1 soveværelse - ved havet (Master)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 4
1021 ft²
AltanKlimaanlægWi-Fi (Gratis)Separat stue
9
Junior-suite - 1 kingsize-seng - handicapvenligt
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 4
KlimaanlægWi-Fi (Gratis)Privat badeværelse
9
Standardværelse - 1 kingsize-seng
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
263 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelseTerasse
29
Junior-suite - 1 kingsize-seng - havudsigt
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 3
425 ft²
AltanKlimaanlægWi-Fi (Gratis)Privat badeværelse
11
Standardværelse - 2 dobbeltsenge
Værelsesoplysninger
2 Dobbeltsenge
Sover 4
263 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelseTerasse
20
Junior-suite - 2 queensize-senge - havudsigt
Værelsesoplysninger
2 Store Dobbeltsenge
Sover 4
425 ft²
AltanKlimaanlægWi-Fi (Gratis)Privat badeværelse
13
Junior-suite - 2 queensize-senge
Værelsesoplysninger
2 Store Dobbeltsenge
Sover 4
425 ft²
AltanKlimaanlægWi-Fi (Gratis)Privat badeværelse
10
Junior-suite - 1 kingsize-seng (Beachfront Walk-Out)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 3
562 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelseTerasse
25
Premium-suite - 1 soveværelse - ved havet (Master)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 4
1057 ft²
AltanKlimaanlægWi-Fi (Gratis)Separat stue
Gæsteanmeldelser af Wyndham Alltra Playa del Carmen Adults Only All Inclusive
8.5
Meget god
Baseret på 3.138 verificerede anmeldelser
Hvem overnatter her?
Business
1%
Par
36%
Familie
42%
Gruppe
18%
Solorejsende
1%
Hvad siger gæsterne
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Rejsende beskriver Wyndham Alltra Playa del Carmen Adults Only All Inclusive som et centralt beliggende, rent resort med venligt personale, lækker mad, livlige poolaktiviteter og nem adgang til Fifth Avenue, men med begrænset og stenet adgang til stranden samt lejlighedsvis støj.
Læs mereVar dette nyttigt?
Hvad siger gæsterne
Rejsende beskriver Wyndham Alltra Playa del Carmen Adults Only All Inclusive som et centralt beliggende, rent resort med venligt personale, lækker mad, livlige poolaktiviteter og nem adgang til Fifth Avenue, men med begrænset og stenet adgang til stranden samt lejlighedsvis støj.
Gæsterne sætter pris på spaen, men rapporterer gentagne varmtvandsproblemer over flere dage og afhængighed af betalingsparkering i gaden. Reservationer til middag, visse tillægsydelser og barer der lukker omkring kl. 23.00 skuffer nogle. Forvent et bekvemt ophold med fokus på service og pool frem for strand.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Faciliteter
Pools og spa er populære med daglige aktiviteter og en lille tagterrasse, men strandområdet er lille eller stenet og ofte påvirket af tang. Liggestole og skygge er begrænsede (cabanas koster ekstra), barerne har åbent cirka kl. 11.00–23.00, og parkering er betalt i gaden.
Relaterede gæsteanmeldelser
10
Robert Joseph
19. jun. 2025
·
Overnattede 5 nætter
The pool side staff was excellent setting us up with cabanas and offering drinks. Two of the three specialty dining options required you to leave site to get to. We stayed at this same resort many years ago when it was under a different name and included kids. So glad they changed to adult’s only. The beach area was unfortunately inundated with the rotten smelling seaweed infestation affecting all the resorts at the moment.
The pool side staff was excellent setting us up with cabanas and offering drinks. Two of the three specialty dining options required you to leave site to get to. We stayed at this same resort many years ago when it was under a different name and included kids. So glad they changed to adult’s only. The beach area was unfortunately inundated with the rotten smelling seaweed infestation affecting all the resorts at the moment.
8
Tami Rae
28. nov. 2025
·
Overnattede 6 nætter
Would stay again but really annoyed by the chair hogs at the pool. Wish they would crack down on them since there aren’t enough chairs when it’s busy. Food was good, rooms are great buy noisy. Beds were very firm but I knew that going in. So convenient to everything and staff is top notch.
Would stay again but really annoyed by the chair hogs at the pool. Wish they would crack down on them since there aren’t enough chairs when it’s busy. Food was good, rooms are great buy noisy. Beds were very firm but I knew that going in. So convenient to everything and staff is top notch.
8
Kimberly M
4. nov. 2025
·
Overnattede 7 nætter
The rooms are nice. Food was OK. The parking was not good. You had to pay for the parking from 10 A.M. to 4pm and then he had to go back to the meter and pay from 4 to 10 P.M. The parking meters only took change Mexican coinsor else they would put a boot on your car. Also, there’s not beach access to this hotel.
The rooms are nice. Food was OK. The parking was not good. You had to pay for the parking from 10 A.M. to 4pm and then he had to go back to the meter and pay from 4 to 10 P.M. The parking meters only took change Mexican coinsor else they would put a boot on your car. Also, there’s not beach access to this hotel.
10
Robert L
9. okt. 2025
·
Overnattede 5 nætter
No beach. Drinks were good.
No beach. Drinks were good.
8
Elizabeth
12. nov. 2025
·
Overnattede 4 nætter
The resort was beautiful, very clean, and the staff were amazingly kind and helpful. We were greeted with drinks and a "welcome home" upon check-in. There are plenty of options for food, seriously if you're hungry while there, it's your own fault. If you're a big drinker, bars are only open starting at 10 am and close at 11 pm each night. They have nightly entertainment at 8 pm, and there are plenty of other activities scheduled throughout the day. The rooms were clean and spacious, but echo badly due to the long hallways outside and the tall ceilings in the room. Bring ear plugs, or you'll be awakened several times at night with people closing doors or carts/luggage rolling down the hall. I will say the pictures of beach are very misleading. It is a VERY small swath of beach and it is right next to the ferry/pier to Cozumel so the water is muddy/rocky and not very good for swimming. If you're looking for a hotel with a great beach, this is not the one for you. The main pool is amazing though, and there's a smaller pool up on the 3rd floor if you'd prefer a quieter location. Pool towels open at 7:30 am and if you want a chair with a shade or one under an umbrella, you better be up early to claim your spot. The pool cabanas are not free at the pool or the beach, so prepare to pay if you want one of those. Lastly, bring cash for tips.
The resort was beautiful, very clean, and the staff were amazingly kind and helpful. We were greeted with drinks and a "welcome home" upon check-in. There are plenty of options for food, seriously if you're hungry while there, it's your own fault. If you're a big drinker, bars are only open starting at 10 am and close at 11 pm each night. They have nightly entertainment at 8 pm, and there are plenty of other activities scheduled throughout the day. The rooms were clean and spacious, but echo badly due to the long hallways outside and the tall ceilings in the room. Bring ear plugs, or you'll be awakened several times at night with people closing doors or carts/luggage rolling down the hall. I will say the pictures of beach are very misleading. It is a VERY small swath of beach and it is right next to the ferry/pier to Cozumel so the water is muddy/rocky and not very good for swimming. If you're looking for a hotel with a great beach, this is not the one for you. The main pool is amazing though, and there's a smaller pool up on the 3rd floor if you'd prefer a quieter location. Pool towels open at 7:30 am and if you want a chair with a shade or one under an umbrella, you better be up early to claim your spot. The pool cabanas are not free at the pool or the beach, so prepare to pay if you want one of those. Lastly, bring cash for tips.
8
Melina
8. nov. 2025
·
Overnattede 5 nætter
Amazing staff, relaxing spa, great food!
Amazing staff, relaxing spa, great food!
6
Claudia
30. nov. 2025
·
Overnattede 4 nætter
The bedroom mattresses were hard and uncomfortable. The bedrooms were clean & had nice towels. The sand beach is not swimming-able. You have to walk left, cross the street from the resort to find a good swimming beach, once you arrive there you have NO beach chairs or beach services. (you are literally using other resort beach areas, you cannot sit in their chairs). If you walk longer than half mile you find “rental chair option = 55 dollars a day, including some over charged food & drinks (a bottle of water for 11 dollars). The good beach area is full of local people, some begging for money, like homeless people. Different cruises docked in the sea, and they send, by a big boat, tons of people to the “Pear” next to this resort. Right in front of our hotel tons of tourism buses and vans stay there waiting for the cruise people. Two out three a la carte resort restaurants access, are through the street, unsafe during the evenings. But these restaurants, the Mexican & Italian have delicious food & great services. The Positive Part is a laid back resort. Easy going vacation! The snack bar is open 24 hours. Coffee shop is open from early morning to late evening. They have great coffee and, Lidia, is incredible! Nice swimming pool service with amazing waiters. The Brasa, steak restaurant was hot and they turned off the ceiling fans. The Mexican restaurant had a nice outdoor “forest” breeze. The Italian restaurant “Bella” offered option with nice air conditioner or outdoor.
The bedroom mattresses were hard and uncomfortable. The bedrooms were clean & had nice towels. The sand beach is not swimming-able. You have to walk left, cross the street from the resort to find a good swimming beach, once you arrive there you have NO beach chairs or beach services. (you are literally using other resort beach areas, you cannot sit in their chairs). If you walk longer than half mile you find “rental chair option = 55 dollars a day, including some over charged food & drinks (a bottle of water for 11 dollars). The good beach area is full of local people, some begging for money, like homeless people. Different cruises docked in the sea, and they send, by a big boat, tons of people to the “Pear” next to this resort. Right in front of our hotel tons of tourism buses and vans stay there waiting for the cruise people. Two out three a la carte resort restaurants access, are through the street, unsafe during the evenings. But these restaurants, the Mexican & Italian have delicious food & great services. The Positive Part is a laid back resort. Easy going vacation! The snack bar is open 24 hours. Coffee shop is open from early morning to late evening. They have great coffee and, Lidia, is incredible! Nice swimming pool service with amazing waiters. The Brasa, steak restaurant was hot and they turned off the ceiling fans. The Mexican restaurant had a nice outdoor “forest” breeze. The Italian restaurant “Bella” offered option with nice air conditioner or outdoor.
10
Jeanne
20. maj 2025
·
Overnattede 8 nætter
Pool was not very clean. Brown spots around the drainage and walls on pool. Smell was terrible and chorine was never added to kill germs. Never saw them clean the pools. Too many cabanas and not enough loungers
Pool was not very clean. Brown spots around the drainage and walls on pool. Smell was terrible and chorine was never added to kill germs. Never saw them clean the pools. Too many cabanas and not enough loungers
8
Nicholas
25. feb. 2026
·
Overnattede 4 nætter
Very clean hotel and great food! Not much of a beach area to speak of, but you can easily walk north to find better beach areas - just beware of using other hotels beach chairs or they will ask you to leave. The hotel (like most in the area) is build out of concrete - the walls are so thick you cannot hear anything next to you or above. The food really is excellent, we liked the Italian and Steak places the best. You can order more than 1 entree without an issue. However, there is a surcharge for some specialty items (premium wine, lobster, etc.) if you choose - we did not do this. Make sure to make dinner reservations at the 3 onsite restaurants (buffet does not need a reservation) well before dinner if you want a decent time. When we were there you could make reservations 2 days ahead of time, it would suffice to make reservations the morning of to get a time of your choosing. There was a lot of seaweed along the beach(es) which was cleaned up daily but was present throughout on the beach and in the water. If you like pristine clean water without seaweed - the Playa del Carmen coast is not for you. If you like doing a little exploring in the water, I would recommend bringing water shoes for the beach at this hotel. We were able to check out of our room at the hotel's check out time of 11am, but they gave us wristbands to continue using the hotel amenities like food/drinks until we had to leave for the airport - this was super nice and convenient.
Very clean hotel and great food! Not much of a beach area to speak of, but you can easily walk north to find better beach areas - just beware of using other hotels beach chairs or they will ask you to leave. The hotel (like most in the area) is build out of concrete - the walls are so thick you cannot hear anything next to you or above. The food really is excellent, we liked the Italian and Steak places the best. You can order more than 1 entree without an issue. However, there is a surcharge for some specialty items (premium wine, lobster, etc.) if you choose - we did not do this. Make sure to make dinner reservations at the 3 onsite restaurants (buffet does not need a reservation) well before dinner if you want a decent time. When we were there you could make reservations 2 days ahead of time, it would suffice to make reservations the morning of to get a time of your choosing. There was a lot of seaweed along the beach(es) which was cleaned up daily but was present throughout on the beach and in the water. If you like pristine clean water without seaweed - the Playa del Carmen coast is not for you. If you like doing a little exploring in the water, I would recommend bringing water shoes for the beach at this hotel. We were able to check out of our room at the hotel's check out time of 11am, but they gave us wristbands to continue using the hotel amenities like food/drinks until we had to leave for the airport - this was super nice and convenient.
8
Ethan H
14. okt. 2025
·
Overnattede 4 nætter
No real beach
No real beach
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Rengøring
Værelser og fællesområder er generelt meget rene, men mange gæster rapporterede varmtvandsproblemer over flere dage. Nogle bemærkede også problemer med poolens renlighed eller lugt af tang nær vandet.
Relaterede gæsteanmeldelser
2
Stuart
19. nov. 2025
·
Overnattede 4 nætter
Didn't have hot water for entire stay and this is completely unacceptable. The front desk personnel weren't helpful and we were only told "maintenance is working it." Looking at other current reviews, this seems to be an ongoing issue that we could have been warned about. This is a shame as the hotel service staff (waiters, entertainers, etc.) were exceptional. They really went all out to take care of you. In addition, the property is conventionally located in Playa. Our only other caution is that there really isn't a beach at the property, only a very small patch of sand. I wouldn't book a stay here until they address the hot water issues.
Didn't have hot water for entire stay and this is completely unacceptable. The front desk personnel weren't helpful and we were only told "maintenance is working it." Looking at other current reviews, this seems to be an ongoing issue that we could have been warned about. This is a shame as the hotel service staff (waiters, entertainers, etc.) were exceptional. They really went all out to take care of you. In addition, the property is conventionally located in Playa. Our only other caution is that there really isn't a beach at the property, only a very small patch of sand. I wouldn't book a stay here until they address the hot water issues.
4
Tashira
26. nov. 2025
·
Overnattede 4 nætter
They never told us the resort was out of hot water and led us on for 3 days. Hot water started working the day before check out. No type of accommodations were extended until I went to the lobby and had a fit. Not enough entertainment, and the entertainment they did have was so boring. This resort was more like senior living. The food was amazing, and the resort was very clean, rooms were very nice and comfortable. Resort is so far away from everything. Transportation cost a lot to go nowhere.
They never told us the resort was out of hot water and led us on for 3 days. Hot water started working the day before check out. No type of accommodations were extended until I went to the lobby and had a fit. Not enough entertainment, and the entertainment they did have was so boring. This resort was more like senior living. The food was amazing, and the resort was very clean, rooms were very nice and comfortable. Resort is so far away from everything. Transportation cost a lot to go nowhere.
10
Sian
5. feb. 2026
·
Overnattede 5 nætter
Faultless hotel, amazing food with great variety of choices, excellent staff, room was spotless.
Faultless hotel, amazing food with great variety of choices, excellent staff, room was spotless.
6
Nathaniel
17. nov. 2025
·
Overnattede 2 nætter
The place looked just like the photos which I appreciated. It was also conveniently located with all the action about 1-2 blocks away. The food was good for an all inclusive. Here are the cons and why I rated a 3: - There was no hot water at all. They said it was a boiler issue but imagine taking cold showers for a few days. - You hear everything. The hallways are loud at night with people passing by, I even heard someone snoring in the next room. For two to three days it’s a good value IF they have hot water.
The place looked just like the photos which I appreciated. It was also conveniently located with all the action about 1-2 blocks away. The food was good for an all inclusive. Here are the cons and why I rated a 3: - There was no hot water at all. They said it was a boiler issue but imagine taking cold showers for a few days. - You hear everything. The hallways are loud at night with people passing by, I even heard someone snoring in the next room. For two to three days it’s a good value IF they have hot water.
6
Blancaa
18. nov. 2025
·
Overnattede 6 nætter
El hotel muy lindo, pero terrible el hecho de llevar más de 1 mes y medio sin agua caliente. En unas vacaciones uno quiere descansar y a su vez sentirse en casa, sin embargo nos tuvimos que bañar con agua fría toda la semana, y nos dijeron que solo llevaba 1 semana fallando, cuando el personal nos dijo que era más de un mes. No daban respuesta ni solución, y la estadía no es económica. De no ser por eso, lo recomendaría, pero debido a la situación, no me volvería a arriesgar.
El hotel muy lindo, pero terrible el hecho de llevar más de 1 mes y medio sin agua caliente. En unas vacaciones uno quiere descansar y a su vez sentirse en casa, sin embargo nos tuvimos que bañar con agua fría toda la semana, y nos dijeron que solo llevaba 1 semana fallando, cuando el personal nos dijo que era más de un mes. No daban respuesta ni solución, y la estadía no es económica. De no ser por eso, lo recomendaría, pero debido a la situación, no me volvería a arriesgar.
10
Jeanne
20. maj 2025
·
Overnattede 8 nætter
Pool was not very clean. Brown spots around the drainage and walls on pool. Smell was terrible and chorine was never added to kill germs. Never saw them clean the pools. Too many cabanas and not enough loungers
Pool was not very clean. Brown spots around the drainage and walls on pool. Smell was terrible and chorine was never added to kill germs. Never saw them clean the pools. Too many cabanas and not enough loungers
4
Will
25. nov. 2025
·
Overnattede 7 nætter
Not a 5 star hotel for these reasons: 1. There was no hot water! 7 days & it came back for an aft then gone again. Based on other reviews it was gone for weeks which is ridiculous. 2.made smart TV dumb.(no apps, no HDMI, no casting ability just sat tv) 3.Pictures show the hotel from yrs ago, the beach is gone. They have a tiny fraction of what's left of the public beach that runs up to the north edge of the hotel, but it's so small it's very busy and it was covered in seaweed. 4. All inclusive isn't as inclusive as you'd think. The drinks were terrible. They hide basement quality liquor with juice &makes every cocktail a slushy. Tequila was undrinkable in shot form. Even El jimador/1800 is an upcharge. The restaurants only open at 6-10pm and require reservations only made at one desk in lobby from 9-5pm. No walk-ins even when theyr empty. At least offer lunch times! Cabanas are an 80 USD!! upcharge PER DAY. There are NO free cabanas &they dominate a ring around the pool and they're always empty so it's a complete waste & just ruin the experience for everyone. is friendly (pool staff are not attentive unless you bribe them and are a larger group.Couples largely go ignored. 5. Room door doesn't fit, can see straight through the side &it's very noisy The good: 1. Classical hotel with large rooms cleaning staff are great. 2. Entertainment staff Katya &David did a great job partying with guests with daily shows. 3. Location steps to 5th street 4. Food is great, staff friendly
Not a 5 star hotel for these reasons: 1. There was no hot water! 7 days & it came back for an aft then gone again. Based on other reviews it was gone for weeks which is ridiculous. 2.made smart TV dumb.(no apps, no HDMI, no casting ability just sat tv) 3.Pictures show the hotel from yrs ago, the beach is gone. They have a tiny fraction of what's left of the public beach that runs up to the north edge of the hotel, but it's so small it's very busy and it was covered in seaweed. 4. All inclusive isn't as inclusive as you'd think. The drinks were terrible. They hide basement quality liquor with juice &makes every cocktail a slushy. Tequila was undrinkable in shot form. Even El jimador/1800 is an upcharge. The restaurants only open at 6-10pm and require reservations only made at one desk in lobby from 9-5pm. No walk-ins even when theyr empty. At least offer lunch times! Cabanas are an 80 USD!! upcharge PER DAY. There are NO free cabanas &they dominate a ring around the pool and they're always empty so it's a complete waste & just ruin the experience for everyone. is friendly (pool staff are not attentive unless you bribe them and are a larger group.Couples largely go ignored. 5. Room door doesn't fit, can see straight through the side &it's very noisy The good: 1. Classical hotel with large rooms cleaning staff are great. 2. Entertainment staff Katya &David did a great job partying with guests with daily shows. 3. Location steps to 5th street 4. Food is great, staff friendly
2
duygu
27. nov. 2025
·
Overnattede 5 nætter
Terrible experience. We had no hot water—only one day we were actually able to take a proper shower. Every time we asked about it, staff told us it would be fixed “in two hours,” but it never happened. We were never reimbursed, and when we tried to change hotels after the first day, they refused to refund us. It’s insane to expect guests to stay in these conditions. Unfortunately, I strongly advise never booking this hotel.So regret we have to leave without shower can you imagine this is ridiculous!!!!
Terrible experience. We had no hot water—only one day we were actually able to take a proper shower. Every time we asked about it, staff told us it would be fixed “in two hours,” but it never happened. We were never reimbursed, and when we tried to change hotels after the first day, they refused to refund us. It’s insane to expect guests to stay in these conditions. Unfortunately, I strongly advise never booking this hotel.So regret we have to leave without shower can you imagine this is ridiculous!!!!
2
Kraig
18. nov. 2025
·
Overnattede 3 nætter
Never had a hot shower or even a warm shower and one day we couldn't even take a cold shower as the water was down to a trickle.
Never had a hot shower or even a warm shower and one day we couldn't even take a cold shower as the water was down to a trickle.
4
Matthew
18. nov. 2025
·
Overnattede 2 nætter
no hot water for 2.5 days for the entire hotel. crazy.
no hot water for 2.5 days for the entire hotel. crazy.
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Værelser
Værelserne er rummelige og komfortable med god udsigt i mange tilfælde, men nogle er daterede eller vender ud mod gaden og poolstøj; sengene kan være ret hårde.
Relaterede gæsteanmeldelser
8
Kellie
19. feb. 2026
·
Overnattede 8 nætter
The room was spacious and clean, though a little noisy as it faced the road. The staff were friendly and we really enjoyed the selection of restaurants! The pool and pool bar were great!
The room was spacious and clean, though a little noisy as it faced the road. The staff were friendly and we really enjoyed the selection of restaurants! The pool and pool bar were great!
10
Stephanie
29. sep. 2025
·
Overnattede 7 nætter
The resort was wonderful. The suite was spacious, clean, and beautiful. Most of the staff, especially the servers and bartenders, were great. The area felt safe and quiet to walk around.
The resort was wonderful. The suite was spacious, clean, and beautiful. Most of the staff, especially the servers and bartenders, were great. The area felt safe and quiet to walk around.
10
Anthony
7. feb. 2026
·
Overnattede 1 nat
Great location! Amazing room!
Great location! Amazing room!
8
Tami Rae
28. nov. 2025
·
Overnattede 6 nætter
Would stay again but really annoyed by the chair hogs at the pool. Wish they would crack down on them since there aren’t enough chairs when it’s busy. Food was good, rooms are great buy noisy. Beds were very firm but I knew that going in. So convenient to everything and staff is top notch.
Would stay again but really annoyed by the chair hogs at the pool. Wish they would crack down on them since there aren’t enough chairs when it’s busy. Food was good, rooms are great buy noisy. Beds were very firm but I knew that going in. So convenient to everything and staff is top notch.
10
Jennifer Cristin
7. sep. 2025
·
Overnattede 3 nætter
Just left Alltra. What a beautiful hotel. I loved all of the architecture and the grounds are very clean. We upgraded to an ocean view with a nice big balcony. The room is really pretty and very clean. The bathroom was very nice and a great shower. Hot and lots of pressure. The foam party was so much fun. The pool was the cleanest pool I’ve ever seen at an all inclusive resort. The service at all restaurants/bars/pool was excellent. The location is perfect. 2 blocks off 5th Avenue. The small beach was nice and cute bar on the beach. We had to search for it at first but once we found it, it was great. Roof top pool also. We didn’t get in. I would definitely recommend this hotel as it is perfect. My only complaint was the guacamole was made with oil. Who puts oil in guacamole?? Apparently people do that in Playa at a few restaurants. We just asked for no oil. Enjoy Alltra
Just left Alltra. What a beautiful hotel. I loved all of the architecture and the grounds are very clean. We upgraded to an ocean view with a nice big balcony. The room is really pretty and very clean. The bathroom was very nice and a great shower. Hot and lots of pressure. The foam party was so much fun. The pool was the cleanest pool I’ve ever seen at an all inclusive resort. The service at all restaurants/bars/pool was excellent. The location is perfect. 2 blocks off 5th Avenue. The small beach was nice and cute bar on the beach. We had to search for it at first but once we found it, it was great. Roof top pool also. We didn’t get in. I would definitely recommend this hotel as it is perfect. My only complaint was the guacamole was made with oil. Who puts oil in guacamole?? Apparently people do that in Playa at a few restaurants. We just asked for no oil. Enjoy Alltra
10
Robert
13. jan. 2026
·
Overnattede 7 nætter
Loved this place. The food was absolutely amazing, the staff was terrific, and the rooms and entire property were clean and well maintained.
Loved this place. The food was absolutely amazing, the staff was terrific, and the rooms and entire property were clean and well maintained.
8
Paul Henreid
30. okt. 2025
·
Overnattede 5 nætter
The room was large and clean
The room was large and clean
10
Adriene
17. nov. 2025
·
Overnattede 4 nætter
Our room was a little bit dated, pillows were terrible and no replacements available. Everything else was great!
Our room was a little bit dated, pillows were terrible and no replacements available. Everything else was great!
8
Srikanth
5. maj 2025
·
Overnattede 3 nætter
Small but very nice property. Food was amazing. Location unbeatable right at 5th avenue. Beach not great but walk 5 mins towards Hilton and u have a great beach. My room had balcony facing the street and very loud at nights, so tough on sleep. Overall excellent value property.
Small but very nice property. Food was amazing. Location unbeatable right at 5th avenue. Beach not great but walk 5 mins towards Hilton and u have a great beach. My room had balcony facing the street and very loud at nights, so tough on sleep. Overall excellent value property.
10
Danuta
27. nov. 2025
·
Overnattede 10 nætter
Love the room the view was spectacular
Love the room the view was spectacular
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Service
Servicen roses bredt som venlig, opmærksom og hjælpsom, inklusive underholdningsteamet. Nogle gæster rapporterede påtrængende salgsforsøg ved indcheckning eller dårlig respons under større problemer.
Relaterede gæsteanmeldelser
10
Jason
2. nov. 2025
·
Overnattede 3 nætter
Beautiful property and amazing staff!
Beautiful property and amazing staff!
4
Vernon Dwayne
19. sep. 2025
·
Overnattede 5 nætter
First time staying at a Wyndham outside the US. The location was not desirable; it’s in a commercial area. Very loud when we weary trying to enjoy sitting on the balcony and up to after 10pm. We asked for alcohol to be removed from the room prior to arrival by emailing the property and got a confirmation response. We still received alcohol that was stocked in the mini fridge. It happened three times, then after we advised the concierge to stock it with Coke, Sprite & water, we didn’t get any more until we called every day. The main complaint is that we were invited to this “pyramid” scheme to buy into a program. This happened once before at another location. It started when we first checked in. A sit down meeting with whom i presumed was the concierge. He offered a discount on spa treatments, a resort credit etc… he talked us in to meet for breakfast the second day. We did agree, however when we met in the lobby the day after check-in, we cancelled. The harassment began after that. Every time we saw him, he tried to talk us in to going to this program to buy in to. I continued to say NO, but he insisted on approached us every time he saw us, right up to our last day. I would not recommend this hotel (I say that because it did not really meet the criteria for a resort) to anyone. The housekeeping staff were excellent, as well as the one restaurant on site for breakfast, lunch & dinner. I can certainly rate the barista at the coffee shop. Mariana needs recognition she’s great
First time staying at a Wyndham outside the US. The location was not desirable; it’s in a commercial area. Very loud when we weary trying to enjoy sitting on the balcony and up to after 10pm. We asked for alcohol to be removed from the room prior to arrival by emailing the property and got a confirmation response. We still received alcohol that was stocked in the mini fridge. It happened three times, then after we advised the concierge to stock it with Coke, Sprite & water, we didn’t get any more until we called every day. The main complaint is that we were invited to this “pyramid” scheme to buy into a program. This happened once before at another location. It started when we first checked in. A sit down meeting with whom i presumed was the concierge. He offered a discount on spa treatments, a resort credit etc… he talked us in to meet for breakfast the second day. We did agree, however when we met in the lobby the day after check-in, we cancelled. The harassment began after that. Every time we saw him, he tried to talk us in to going to this program to buy in to. I continued to say NO, but he insisted on approached us every time he saw us, right up to our last day. I would not recommend this hotel (I say that because it did not really meet the criteria for a resort) to anyone. The housekeeping staff were excellent, as well as the one restaurant on site for breakfast, lunch & dinner. I can certainly rate the barista at the coffee shop. Mariana needs recognition she’s great
2
Marina Shahedi
20. nov. 2025
·
Overnattede 4 nætter
My stay at this property was unbelievably bad. The hotel had no hot water for our entire stay, meaning we couldn’t take a normal shower or even wash up without getting severe headaches from the freezing water. Hot water is a basic requirement for any hotel, let alone one that advertises itself as a luxury adults-only property. The worst part wasn’t even the lack of hot water — it was the management’s attitude. I dealt with two on-site managers, José and Juan, and both were rude, unprofessional, and completely dismissive. Instead of offering solutions or taking responsibility, they actually made comments like: - “Cold water is good for your skin.” - “You should try showering with cold water! it’s healthier.” - “We’re giving you food and a nice pool, so maybe give us a little slack.” - “We can’t do anything else. You just have to wait.” These were their real responses to a hotel failing to provide basic hygiene necessities. No empathy, no professionalism, and no attempt to offer accommodations or compensation. As if that weren’t enough, the property claims to be adults only, yet the beach area was full of kids every day. It honestly seemed like staff were letting friends and family in through the beach access, completely undermining what guests are paying for. Overall, this was one of the worst and most mismanaged hotel experiences I’ve ever had. No hot water, staff who mock your concerns, false advertising, and zero accountability.
My stay at this property was unbelievably bad. The hotel had no hot water for our entire stay, meaning we couldn’t take a normal shower or even wash up without getting severe headaches from the freezing water. Hot water is a basic requirement for any hotel, let alone one that advertises itself as a luxury adults-only property. The worst part wasn’t even the lack of hot water — it was the management’s attitude. I dealt with two on-site managers, José and Juan, and both were rude, unprofessional, and completely dismissive. Instead of offering solutions or taking responsibility, they actually made comments like: - “Cold water is good for your skin.” - “You should try showering with cold water! it’s healthier.” - “We’re giving you food and a nice pool, so maybe give us a little slack.” - “We can’t do anything else. You just have to wait.” These were their real responses to a hotel failing to provide basic hygiene necessities. No empathy, no professionalism, and no attempt to offer accommodations or compensation. As if that weren’t enough, the property claims to be adults only, yet the beach area was full of kids every day. It honestly seemed like staff were letting friends and family in through the beach access, completely undermining what guests are paying for. Overall, this was one of the worst and most mismanaged hotel experiences I’ve ever had. No hot water, staff who mock your concerns, false advertising, and zero accountability.
6
Heather
27. nov. 2025
·
Overnattede 1 nat
The parking situation is awful; there is only paid street parking that requires peso coins plugged into a meter. No one could help us get change and the front desk employees awkwardly laughed at me. We spent 3 hours dealing with parking of a 26 hour stay. Then the parking attendant put a boot on our rental even when we had paid! There was zero assistance from the hotel. We booked dinner reservations but they were not recorded at the restaurant.
The parking situation is awful; there is only paid street parking that requires peso coins plugged into a meter. No one could help us get change and the front desk employees awkwardly laughed at me. We spent 3 hours dealing with parking of a 26 hour stay. Then the parking attendant put a boot on our rental even when we had paid! There was zero assistance from the hotel. We booked dinner reservations but they were not recorded at the restaurant.
10
Jerrill
2. jan. 2026
·
Overnattede 1 nat
Excellent service! Great staff!
Excellent service! Great staff!
8
Aimee Ann
9. aug. 2025
·
Overnattede 4 nætter
The service here is excellent, accommodations are clean and the food was good and fresh. The only thing that soured me was that on arrival regardless how many times I said no, I was kept in an office rather than checked in for additional sales opportunities. Then I was further delayed while i was told my room was ready but needed to be “refreshed”. They waited outside bathroom for me to bring my daughter and myself to yet another desk to try to get me to do timeshare presentation. I had just travelled 8 hours after leaving my home with zero sleep in 36 hours due to the flight time and I was tired and wanted the beach that it was too late to see by the time they were done. This put a damper on the entire stay. Would I return? Probably not, sadly. First impressions are lasting.
The service here is excellent, accommodations are clean and the food was good and fresh. The only thing that soured me was that on arrival regardless how many times I said no, I was kept in an office rather than checked in for additional sales opportunities. Then I was further delayed while i was told my room was ready but needed to be “refreshed”. They waited outside bathroom for me to bring my daughter and myself to yet another desk to try to get me to do timeshare presentation. I had just travelled 8 hours after leaving my home with zero sleep in 36 hours due to the flight time and I was tired and wanted the beach that it was too late to see by the time they were done. This put a damper on the entire stay. Would I return? Probably not, sadly. First impressions are lasting.
10
Patricia Barron
17. sep. 2025
·
Overnattede 5 nætter
This is are 7th time staying there. Jorge, and the other Jorge, Jesus, Jose, Pablo, Jaime and Mauricio AMAZING!! The staff is always cleaning and rooms are nice and clean. Will be back soon!
This is are 7th time staying there. Jorge, and the other Jorge, Jesus, Jose, Pablo, Jaime and Mauricio AMAZING!! The staff is always cleaning and rooms are nice and clean. Will be back soon!
10
Jason Clark
13. nov. 2025
·
Overnattede 7 nætter
The staff are super well trained to help in any way and always greet you with their hand on their heart and a friendly smile. Also the food was very good.
The staff are super well trained to help in any way and always greet you with their hand on their heart and a friendly smile. Also the food was very good.
10
Resha
14. sep. 2025
·
Overnattede 2 nætter
It was a beautiful and relaxing resort. Every one is so friendly and professional especially Alan. He helped us with checking in and was always around to help with any questions.
It was a beautiful and relaxing resort. Every one is so friendly and professional especially Alan. He helped us with checking in and was always around to help with any questions.
2
Terrence
24. nov. 2025
·
Overnattede 4 nætter
I rarely leave negative reviews, but my stay at Wyndham Alltra Playa del Carmen was so disappointing that I feel other travelers should know what to expect. The property is beautiful and most of the staff were friendly, but the service failures were unacceptable, especially for a resort at this price point. 1. No Hot Water for 3 Days For THREE days straight, my room had no hot water. I had to take cold showers in the morning and at night, despite reporting the problem multiple times. Nothing was resolved, and I was never offered another room or any compensation for the inconvenience. 2. Lost Money in the On-Site ATM I used the resort’s ATM and it took my money without dispensing cash. I reported it immediately, and the staff told me to send an email with the details. I did that right away — and never heard back from anyone. No follow-up, no update, nothing. 3. Black Wristband Confusion At check-in, I was given a black wristband, and not a single employee could explain what it meant. Every person I asked gave a different or vague answer. It made the whole experience feel disorganized and unprofessional. Between the cold showers, the unreturned money, and the lack of communication, this was easily one of my most frustrating hotel experiences in years. Wyndham is supposed to stand for quality, but this stay fell far below that standard. I hope the property improves its customer service, maintenance issues, and overall communication.
I rarely leave negative reviews, but my stay at Wyndham Alltra Playa del Carmen was so disappointing that I feel other travelers should know what to expect. The property is beautiful and most of the staff were friendly, but the service failures were unacceptable, especially for a resort at this price point. 1. No Hot Water for 3 Days For THREE days straight, my room had no hot water. I had to take cold showers in the morning and at night, despite reporting the problem multiple times. Nothing was resolved, and I was never offered another room or any compensation for the inconvenience. 2. Lost Money in the On-Site ATM I used the resort’s ATM and it took my money without dispensing cash. I reported it immediately, and the staff told me to send an email with the details. I did that right away — and never heard back from anyone. No follow-up, no update, nothing. 3. Black Wristband Confusion At check-in, I was given a black wristband, and not a single employee could explain what it meant. Every person I asked gave a different or vague answer. It made the whole experience feel disorganized and unprofessional. Between the cold showers, the unreturned money, and the lack of communication, this was easily one of my most frustrating hotel experiences in years. Wyndham is supposed to stand for quality, but this stay fell far below that standard. I hope the property improves its customer service, maintenance issues, and overall communication.
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Lokation
Central beliggenhed få skridt fra Quinta Avenida med butikker, restauranter og natteliv; mange følte sig sikre ved at gå rundt. Den umiddelbare strand er begrænset og stenet sammenlignet med nærliggende strækninger.
Relaterede gæsteanmeldelser
10
Mark
17. apr. 2025
·
Overnattede 2 nætter
Great location. Right next to 5th Avenue. And it’s the first stop back from any Xcaret tours.
Great location. Right next to 5th Avenue. And it’s the first stop back from any Xcaret tours.
10
DENISSE
1. dec. 2025
·
Overnattede 4 nætter
I had a great experience from checking in, staff, clean room, views, bars, pools, food, safety, location.
I had a great experience from checking in, staff, clean room, views, bars, pools, food, safety, location.
10
Javier
19. nov. 2025
·
Overnattede 1 nat
Great locations steps from Quinta Avenida. Friendliest staff! Great food options!! Overall will definitely come back!
Great locations steps from Quinta Avenida. Friendliest staff! Great food options!! Overall will definitely come back!
10
Sven
9. okt. 2025
·
Overnattede 3 nætter
Mooie locatie, vriendelijke bediening, goede kwaliteit van het eten en drankjes. Alleen jammer dat het strand aan het hotel zelf erg klein en minder goed gelegen is. Je kan wel naar het strand bij de nabijgelegen hotels die wel mooie stranden hebben, maar dan kan je natuurlijk niet genieten van de barservice.
Mooie locatie, vriendelijke bediening, goede kwaliteit van het eten en drankjes. Alleen jammer dat het strand aan het hotel zelf erg klein en minder goed gelegen is. Je kan wel naar het strand bij de nabijgelegen hotels die wel mooie stranden hebben, maar dan kan je natuurlijk niet genieten van de barservice.
10
Gzime
31. aug. 2025
·
Overnattede 5 nætter
Great location
Great location
8
Srikanth
5. maj 2025
·
Overnattede 3 nætter
Small but very nice property. Food was amazing. Location unbeatable right at 5th avenue. Beach not great but walk 5 mins towards Hilton and u have a great beach. My room had balcony facing the street and very loud at nights, so tough on sleep. Overall excellent value property.
Small but very nice property. Food was amazing. Location unbeatable right at 5th avenue. Beach not great but walk 5 mins towards Hilton and u have a great beach. My room had balcony facing the street and very loud at nights, so tough on sleep. Overall excellent value property.
10
Teniqua
2. nov. 2025
·
Overnattede 3 nætter
Second stay this year, and although there were some differences from July to October, the overall experince was still great. Clean and spacious rooms. Great location and food options. Staff is the best!
Second stay this year, and although there were some differences from July to October, the overall experince was still great. Clean and spacious rooms. Great location and food options. Staff is the best!
10
Oliver Smith
7. okt. 2025
·
Overnattede 4 nætter
I loved this property because it was in the heart of Playa Del Carmen. Amazing resort, very clean, 10/10 staff, and location was perfect. Nice big rooms, new sliding glass doors (made the room quiet), and property felt well maintained. The staff were the stars of the show for sure!
I loved this property because it was in the heart of Playa Del Carmen. Amazing resort, very clean, 10/10 staff, and location was perfect. Nice big rooms, new sliding glass doors (made the room quiet), and property felt well maintained. The staff were the stars of the show for sure!
10
Dawn
20. nov. 2025
·
Overnattede 5 nætter
Excellent location excellent staff can't wait to come backlivedevery moment
Excellent location excellent staff can't wait to come backlivedevery moment
10
Oscar
23. aug. 2025
·
Overnattede 3 nætter
The property proximity is close to many shops, restaurants and night life. Very clean place where staff take pride in the cleanliness of hotel and great guest customer service.
The property proximity is close to many shops, restaurants and night life. Very clean place where staff take pride in the cleanliness of hotel and great guest customer service.
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Spisning
Maden vurderes ofte som meget god i både buffet- og à la carte-restauranterne (især italiensk og mexicansk). Ulemper inkluderer krav om middagsreservationer, begrænsede åbningstider, visse tillægsydelser og varierende drinkskvalitet.
Relaterede gæsteanmeldelser
10
Sian
5. feb. 2026
·
Overnattede 5 nætter
Faultless hotel, amazing food with great variety of choices, excellent staff, room was spotless.
Faultless hotel, amazing food with great variety of choices, excellent staff, room was spotless.
8
Jacob
31. jul. 2025
·
Overnattede 4 nætter
We have stayed here several times. We love the location and the smaller size of the resort. Food is good for the most part. The Italian restaurant is our favorite. Their coffee bar taste like Starbucks and all the staff is very nice. We didn’t like the new $10 room service fee or the no alcohol until 11am.
We have stayed here several times. We love the location and the smaller size of the resort. Food is good for the most part. The Italian restaurant is our favorite. Their coffee bar taste like Starbucks and all the staff is very nice. We didn’t like the new $10 room service fee or the no alcohol until 11am.
10
Rakesh
31. dec. 2025
·
Overnattede 4 nætter
Exceptional service. Open-air layout of the hotel. Dining options great.
Exceptional service. Open-air layout of the hotel. Dining options great.
4
Juhee
24. okt. 2025
·
Overnattede 4 nætter
Disappointing experience for an adults-only all-inclusive. The bars don’t open until 11 a.m., and all restaurants close by 10 p.m. Although the snack bar is advertised as open until 11–11:30 p.m., there was no food or beverages available when we went. The hotel itself feels dated, and we had to switch rooms because the electricity wasn’t working in ours. There’s no real beach access, and activities are very limited. Unfortunately, I wouldn’t return to this resort.
Disappointing experience for an adults-only all-inclusive. The bars don’t open until 11 a.m., and all restaurants close by 10 p.m. Although the snack bar is advertised as open until 11–11:30 p.m., there was no food or beverages available when we went. The hotel itself feels dated, and we had to switch rooms because the electricity wasn’t working in ours. There’s no real beach access, and activities are very limited. Unfortunately, I wouldn’t return to this resort.
8
Elizabeth
12. nov. 2025
·
Overnattede 4 nætter
The resort was beautiful, very clean, and the staff were amazingly kind and helpful. We were greeted with drinks and a "welcome home" upon check-in. There are plenty of options for food, seriously if you're hungry while there, it's your own fault. If you're a big drinker, bars are only open starting at 10 am and close at 11 pm each night. They have nightly entertainment at 8 pm, and there are plenty of other activities scheduled throughout the day. The rooms were clean and spacious, but echo badly due to the long hallways outside and the tall ceilings in the room. Bring ear plugs, or you'll be awakened several times at night with people closing doors or carts/luggage rolling down the hall. I will say the pictures of beach are very misleading. It is a VERY small swath of beach and it is right next to the ferry/pier to Cozumel so the water is muddy/rocky and not very good for swimming. If you're looking for a hotel with a great beach, this is not the one for you. The main pool is amazing though, and there's a smaller pool up on the 3rd floor if you'd prefer a quieter location. Pool towels open at 7:30 am and if you want a chair with a shade or one under an umbrella, you better be up early to claim your spot. The pool cabanas are not free at the pool or the beach, so prepare to pay if you want one of those. Lastly, bring cash for tips.
The resort was beautiful, very clean, and the staff were amazingly kind and helpful. We were greeted with drinks and a "welcome home" upon check-in. There are plenty of options for food, seriously if you're hungry while there, it's your own fault. If you're a big drinker, bars are only open starting at 10 am and close at 11 pm each night. They have nightly entertainment at 8 pm, and there are plenty of other activities scheduled throughout the day. The rooms were clean and spacious, but echo badly due to the long hallways outside and the tall ceilings in the room. Bring ear plugs, or you'll be awakened several times at night with people closing doors or carts/luggage rolling down the hall. I will say the pictures of beach are very misleading. It is a VERY small swath of beach and it is right next to the ferry/pier to Cozumel so the water is muddy/rocky and not very good for swimming. If you're looking for a hotel with a great beach, this is not the one for you. The main pool is amazing though, and there's a smaller pool up on the 3rd floor if you'd prefer a quieter location. Pool towels open at 7:30 am and if you want a chair with a shade or one under an umbrella, you better be up early to claim your spot. The pool cabanas are not free at the pool or the beach, so prepare to pay if you want one of those. Lastly, bring cash for tips.
10
Eva
8. dec. 2025
·
Overnattede 16 nætter
The food and the restaurants really stood out. Also clean room and the staff.
The food and the restaurants really stood out. Also clean room and the staff.
8
Barbara
15. aug. 2025
·
Overnattede 5 nætter
I have been to all inclusive resorts in St. Lucia and Punta. We came to Playa Del Carmen with my first opportunity to walk off a resort and go into town. These were MY opinions. PROS: This was a smaller resort. There was no grand entry or big stage entertainment but we were pleasantly surprised by less chaos and there was still entertainment. Lounge chairs were always available for the pool areas. The room and building were clean, up-to-date and impressive. Our room was an oceanfront with a hammock which was relaxing. We loved the food in the buffet as we felt it was more authentic than other resorts we had been too. The steakhouse was our second favorite. We walked 5th Avenue a couple nights and also walked to the ferry to snorkel in Cozumel. I suggest doing it on your own and not through an excursion on the resort. We did both and while Cozumel was sketchy at first as we picked the first counter off the ferry, it was cheaper, authentic and they took pictures for $60 vs. $120. Plus the snorkeling is the best in Cozumel. CONS: Did not like the Mexican restaurant. ALL drinks are made out of a drink mix which was so disappointing given the abundance of fruit available. My favorite drink is a pina colada and I was so disappointed to not have fresh pineapple juice and coconut cream mixes. My husband likes strawberry mojitos which only had strawberry syrup--no fresh strawberries. Summer seems to be sea weed season. Pool beds need to be rented.
I have been to all inclusive resorts in St. Lucia and Punta. We came to Playa Del Carmen with my first opportunity to walk off a resort and go into town. These were MY opinions. PROS: This was a smaller resort. There was no grand entry or big stage entertainment but we were pleasantly surprised by less chaos and there was still entertainment. Lounge chairs were always available for the pool areas. The room and building were clean, up-to-date and impressive. Our room was an oceanfront with a hammock which was relaxing. We loved the food in the buffet as we felt it was more authentic than other resorts we had been too. The steakhouse was our second favorite. We walked 5th Avenue a couple nights and also walked to the ferry to snorkel in Cozumel. I suggest doing it on your own and not through an excursion on the resort. We did both and while Cozumel was sketchy at first as we picked the first counter off the ferry, it was cheaper, authentic and they took pictures for $60 vs. $120. Plus the snorkeling is the best in Cozumel. CONS: Did not like the Mexican restaurant. ALL drinks are made out of a drink mix which was so disappointing given the abundance of fruit available. My favorite drink is a pina colada and I was so disappointed to not have fresh pineapple juice and coconut cream mixes. My husband likes strawberry mojitos which only had strawberry syrup--no fresh strawberries. Summer seems to be sea weed season. Pool beds need to be rented.
4
Will
25. nov. 2025
·
Overnattede 7 nætter
Not a 5 star hotel for these reasons: 1. There was no hot water! 7 days & it came back for an aft then gone again. Based on other reviews it was gone for weeks which is ridiculous. 2.made smart TV dumb.(no apps, no HDMI, no casting ability just sat tv) 3.Pictures show the hotel from yrs ago, the beach is gone. They have a tiny fraction of what's left of the public beach that runs up to the north edge of the hotel, but it's so small it's very busy and it was covered in seaweed. 4. All inclusive isn't as inclusive as you'd think. The drinks were terrible. They hide basement quality liquor with juice &makes every cocktail a slushy. Tequila was undrinkable in shot form. Even El jimador/1800 is an upcharge. The restaurants only open at 6-10pm and require reservations only made at one desk in lobby from 9-5pm. No walk-ins even when theyr empty. At least offer lunch times! Cabanas are an 80 USD!! upcharge PER DAY. There are NO free cabanas &they dominate a ring around the pool and they're always empty so it's a complete waste & just ruin the experience for everyone. is friendly (pool staff are not attentive unless you bribe them and are a larger group.Couples largely go ignored. 5. Room door doesn't fit, can see straight through the side &it's very noisy The good: 1. Classical hotel with large rooms cleaning staff are great. 2. Entertainment staff Katya &David did a great job partying with guests with daily shows. 3. Location steps to 5th street 4. Food is great, staff friendly
Not a 5 star hotel for these reasons: 1. There was no hot water! 7 days & it came back for an aft then gone again. Based on other reviews it was gone for weeks which is ridiculous. 2.made smart TV dumb.(no apps, no HDMI, no casting ability just sat tv) 3.Pictures show the hotel from yrs ago, the beach is gone. They have a tiny fraction of what's left of the public beach that runs up to the north edge of the hotel, but it's so small it's very busy and it was covered in seaweed. 4. All inclusive isn't as inclusive as you'd think. The drinks were terrible. They hide basement quality liquor with juice &makes every cocktail a slushy. Tequila was undrinkable in shot form. Even El jimador/1800 is an upcharge. The restaurants only open at 6-10pm and require reservations only made at one desk in lobby from 9-5pm. No walk-ins even when theyr empty. At least offer lunch times! Cabanas are an 80 USD!! upcharge PER DAY. There are NO free cabanas &they dominate a ring around the pool and they're always empty so it's a complete waste & just ruin the experience for everyone. is friendly (pool staff are not attentive unless you bribe them and are a larger group.Couples largely go ignored. 5. Room door doesn't fit, can see straight through the side &it's very noisy The good: 1. Classical hotel with large rooms cleaning staff are great. 2. Entertainment staff Katya &David did a great job partying with guests with daily shows. 3. Location steps to 5th street 4. Food is great, staff friendly
8
Richard
1. aug. 2025
·
Overnattede 7 nætter
The pool facilities were excellent and the waiters and staff were great. Only disappointed with the restaurants, especially Zappe the Mexican restaurant, the food was very bland and mediocre. Also the other restaurants were closed a lot
The pool facilities were excellent and the waiters and staff were great. Only disappointed with the restaurants, especially Zappe the Mexican restaurant, the food was very bland and mediocre. Also the other restaurants were closed a lot
10
David Christopher
24. okt. 2025
·
Overnattede 7 nætter
The staff very friendly. The breakfast buffet was good, the a la carte restaurant were outstanding. Pool was nice and washrooms were clean.
The staff very friendly. The breakfast buffet was good, the a la carte restaurant were outstanding. Pool was nice and washrooms were clean.
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AI-genereret oversigt baseret på de seneste gæsteanmeldelser
10
Peder
7. jan. 2026
·
Overnattede 3 nætter
Super hotel med godt personale og fine faciliteter
Super hotel med godt personale og fine faciliteter
8
Ming
20. dec. 2025
·
Overnattede 1 nat
En stor andel af personalet er rigtig søde og hjælpsomme, mens manden der modtog gæster i italienske restaurant d. 18. December ved 18 tiden var arrogant og sur - muligvis fordi jeg ikke er en hvid mand. Vi var tæt på at forlade restauranten igen pga ham. Hotellet er fint og udvalget af mad er ok. Heldigvis var vi der inden højsæsonen, så det var muligt at få en liggestol. Jacuzzi er ikke varm.Stranden er stenet.
En stor andel af personalet er rigtig søde og hjælpsomme, mens manden der modtog gæster i italienske restaurant d. 18. December ved 18 tiden var arrogant og sur - muligvis fordi jeg ikke er en hvid mand. Vi var tæt på at forlade restauranten igen pga ham. Hotellet er fint og udvalget af mad er ok. Heldigvis var vi der inden højsæsonen, så det var muligt at få en liggestol. Jacuzzi er ikke varm.Stranden er stenet.
10
Lorena
21. aug. 2024
·
Overnattede 4 nætter
100
100
10
Jane
9. aug. 2024
·
Overnattede 6 nætter
Dejligt sted. Knap så god strand, der var mange sten og tang.
Dejligt sted. Knap så god strand, der var mange sten og tang.
8
Fabiola
for 4 uger siden
·
Overnattede 1 nat
En Marzo también estuve ahí y todo me pareció súper bien, lo que más me encantaba era la atención del personal , ahora en la piscina el día que llegamos sábado muy rara vez nos atendían en la alberca , sentí que faltaba personal, el Domingo si nos atendió súper bien creo se llamaba Jaime bien lindo? En la noche del sábado fuimos al restaurant italiano y si nos súper atendieron , ah nunca tuvieron licor 43 para carajillos , la recámara estaba súper bien y todo lo demás también , solo el sábado si faltó el servicio en la alberca y también comimos en el sushi y sentimos que cuidaban mucho la cantidad que pedíamos , es un lindo hotel pero si cuiden eso , bueno y el olor a sargazo que eso sé que es algo que no está en sus manos, gracias por sus atenciones por la botella en cada cuarto y el pastel La comida estuvo muy rica todo el tiempo
En Marzo también estuve ahí y todo me pareció súper bien, lo que más me encantaba era la atención del personal , ahora en la piscina el día que llegamos sábado muy rara vez nos atendían en la alberca , sentí que faltaba personal, el Domingo si nos atendió súper bien creo se llamaba Jaime bien lindo? En la noche del sábado fuimos al restaurant italiano y si nos súper atendieron , ah nunca tuvieron licor 43 para carajillos , la recámara estaba súper bien y todo lo demás también , solo el sábado si faltó el servicio en la alberca y también comimos en el sushi y sentimos que cuidaban mucho la cantidad que pedíamos , es un lindo hotel pero si cuiden eso , bueno y el olor a sargazo que eso sé que es algo que no está en sus manos, gracias por sus atenciones por la botella en cada cuarto y el pastel La comida estuvo muy rica todo el tiempo
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Øjeblikkelige AI-svar er baseret på oplysninger om hotellet
Priser for kommende datoer
november 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
december 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
Billigere
Dyrere
Gennemsnitlig pris pr. nat på tværs af tilbud, inkl. skatter og gebyrer.
Priser i USD for 2 gæster opdateres dagligt.
- 2026-11-02: 181.08475255126953USD
- 2026-11-03: 169.11412953948977USD
- 2026-11-04: 169.11412953948977USD
- 2026-11-05: 168.94092523269654USD
- 2026-11-06: 173.01601821746826USD
- 2026-11-07: 170.0810773033142USD
- 2026-11-08: 168.829680884552USD
- 2026-11-09: 170.0810773033142USD
- 2026-11-10: 170.33359787368775USD
- 2026-11-11: 182.05631271896362USD
- 2026-11-12: 169.25755821685792USD
- 2026-11-13: 182.11675229263307USD
- 2026-11-14: 173.01601821746826USD
- 2026-11-15: 172.41070000000002USD
- 2026-11-16: 169.94769341659546USD
- 2026-11-17: 164.9687571861267USD
- 2026-11-18: 169.94769341659546USD
- 2026-11-19: 168.66734135131836USD
- 2026-11-20: 177.9260588005066USD
- 2026-11-21: 164.9687571861267USD
- 2026-11-22: 177.9260588005066USD
- 2026-11-23: 177.9260588005066USD
- 2026-11-24: 177.9260588005066USD
- 2026-11-25: 177.9260588005066USD
- 2026-11-26: 141.99099108200073USD
- 2026-11-27: 168.66734135131836USD
- 2026-11-28: 168.66734135131836USD
- 2026-11-29: 168.66734135131836USD
- 2026-11-30: 164.9687571861267USD
- 2026-12-01: 169.94769341659546USD
- 2026-12-02: 168.75924776916506USD
- 2026-12-03: 169.94769341659546USD
- 2026-12-04: 169.25755821685792USD
- 2026-12-05: 177.9260588005066USD
- 2026-12-06: 177.9260588005066USD
- 2026-12-07: 177.9260588005066USD
- 2026-12-08: 177.9260588005066USD
- 2026-12-09: 169.94769341659546USD
- 2026-12-10: 169.94769341659546USD
- 2026-12-11: 164.9687571861267USD
- 2026-12-12: 169.94769341659546USD
- 2026-12-13: 169.94769341659546USD
- 2026-12-14: 169.94769341659546USD
- 2026-12-15: 170.04933713150024USD
- 2026-12-16: 169.94769341659546USD
- 2026-12-17: 164.9687571861267USD
- 2026-12-18: 177.9260588005066USD
- 2026-12-19: 163.6275555557251USD
- 2026-12-20: 176.92648255004883USD
- 2026-12-21: 300.54283534088137USD
- 2026-12-22: 301.99451258544923USD
- 2026-12-23: 301.99451258544923USD
- 2026-12-24: 375.9448763336182USD
- 2026-12-25: 375.9448763336182USD
- 2026-12-26: 375.9448763336182USD
- 2026-12-27: 375.9448763336182USD
- 2026-12-28: 375.9448763336182USD
- 2026-12-29: 454.4911759613037USD
- 2026-12-30: 456.65025929565434USD
- 2026-12-31: 457.35195967102055USD
- 2027-01-01: 376.9633634399414USD
- 2027-01-02: 305.9928517532349USD
Receptionspersonalet tager imod gæster ved ankomst til overnatningsstedet. Oplysninger fra overnatningsstedet kan være oversat ved hjælp af automatiserede oversættelsesværktøjer.
Indtjekning skal udføres af en person, på mindst 18 år.
- Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
- Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
- Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
- Dette overnatningssted accepterer kreditkort. Kontanter accepteres ikke
- Overnatningsstedets sikkerhedsforanstaltninger inkluderer brandslukker, røgalarm, sikkerhedsalarm, førstehjælpskasse og udendørsbelysning
- Dette overnatningssted har udendørsområder såsom altaner, balkoner eller terrasser, der muligvis ikke er egnede for børn. Hvis du har spørgsmål, anbefaler vi, at du kontakter overnatningsstedet inden ankomst for at bekræfte, at de har et passende værelse til dig
- Poolen er tilgængelig fra kl. 08.00 til kl. 20.00.
- Gæster under 18 år er ikke tilladt på dette overnatningssted kun for voksne.
- Der er mulighed for kontaktløs indtjekning og kontaktløs udtjekning.
- Dette overnatningssted tager mod gæster af alle seksuelle orienteringer og kønsidentiteter (LGBTQ+-venligt).
Virksomhedsoplysninger
Overnatningsstedets registreringsnummer 008-007-006750/2025
Populære faciliteter
Transport til/Fra lufthavn
Restaurant
Swimmingpool
Forretningscenter
Roomservice
Turistservice
Serviceydelser
Forretningscenter
Turistservice
Renseri
Rengøring
Beværtningsfaciliteter
Valutaveksling
Sikkerhedsboks
Hæveautomat
Opbevaring af bagage
Rygeområde
Ekspres check-in/check-out
Vaskeri
24-Hour Front Desk
Concierge Services
Aktiviteter
Swimmingpool
Privat strand
Strand - i nærheden
Udendørs pool
Livemusik
Evening Entertainment
Udendørs møbler
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Generelt
Roomservice
Restaurant
Ikkerygerværelser
Sauna
Spa/Jacuzzi
Damprum
Massage
Solarie
Spa og wellnesscenter
Barber/Skønhedssalon
Kropsbehandlinger
Ansigtsbehandlinger
Bar ved poolen
Kun voksne
Beach Sun Loungers
Snack Bar/Deli
Parkering
Transport til/Fra lufthavn
Internet
Gratis wi-fi