Emporio Cancun - Buy All Inclusive Option
94 US$
/nat
Gennemsnit for september
Vælg datoer for at se priser og tilgængelighed
94 US$
/nat
Gennemsnit for september
Gennemsnitlige månedlige priser
På Emporio Cancun - Buy All Inclusive Option ligger prisen pr. nat i gennemsnit på 94 US$ i den billigste måned (september) og 193 US$ i den dyreste måned (december), baseret på de seneste 12 måneder.
| Måned | Gennemsnitlig pris |
|---|---|
| januar | 165 US$ |
| februar | 166 US$ |
| marts | 161 US$ |
| april | 149 US$ |
| maj | 128 US$ |
| juni | 115 US$ |
| juli | 124 US$ |
| august | 116 US$ |
| september | 94 US$ |
| oktober | 103 US$ |
| november | 116 US$ |
| december | 193 US$ |
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sep. · 94 US$
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Dyrest: december (ca. 193 US$)
Billigst: september (ca. 94 US$)
Om dette overnatningssted
Tag en dukkert i en af de 3 udendørs swimmingpools, eller nyd de andre rekreative faciliteter, inklusive en vandrutsjebane og et døgnåbent fitnesscenter. Dette resort tilbyder desuden concierge-tjenester, spillehal/spillerum og gavebutik/av...
Faciliteter
Tag en dukkert i en af de 3 udendørs swimmingpools, eller nyd de andre rekreative faciliteter, inklusive en vandrutsjebane og et døgnåbent fitnesscenter. Dette resort tilbyder desuden concierge-tjenester, spillehal/spillerum og gavebutik/aviskiosk.
Forretningsfaciliteter
Gæsterne har blandt andet adgang til renseri/vaskeservice, en døgnåben reception og bagageopbevaring. Planlægger du et arrangement i Cancún? På dette resort er der et område på 770 kvadratmeter til rådighed, bestående af konferencelokaler og 5 mødelokaler. Gratis selvstændig parkering er til rådighed på stedet.
Spisning
Spis dig mæt i internationale retter på CúA Culinary Artisans, som er en af dette resorts 3 restauranter, eller bliv på værelset, og nyd godt af roomservice. Du kan også købe en snack på stedets kaffebar/café. Slut dagen af med en drink i baren/loungen or baren ved poolen. Morgenmadsbuffet tilbydes mod gebyr dagligt fra kl. 07.00 til kl. 12.00.
Værelser
Føl dig hjemme i et af de 545 aircondition-afkølede værelser. Med Wi-Fi (tillægsgebyr) kan du altid komme på nettet, og kabelkanaler sørger for underholdningen. Badeværelserne har hårtørrer og tandbørster og tandpasta. Faciliteter inkluderer telefoner samt pengeskabe og kaffe-/temaskiner.
Lokation
Fra Emporio Cancun Optional All Inclusive i Cancún (Zona Hotelera) er der kun 5 minutters kørsel til Delfines-stranden og Iberostar Cancun Golfbane. Dette resort ved stranden ligger 4,5 km fra La Isla Butikscenter og 23,6 km fra Moon Palace Golfklub.
I nærheden
Cancún Mayamuseum(0.1 mil)
Nichupté-lagunen(0.2 mil)
Museo Maya Trailhead(0.3 mil)
Iberostar Cancun Golfbane(0.3 mil)
San Miguelito(0.5 mil)
Oasis Arena(0.5 mil)
Aquaworld(0.8 mil)
Delfines-stranden(1.2 mil)
El Rey-ruinerne(1.4 mil)
El Rey Ruins Trailhead(1.4 mil)
Ballenas-stranden(1.5 mil)
Luxury Avenue-indkøbscentret(2.1 mil)
Kukulcan Plaza-indkøbscentret(2.2 mil)
Marlin-stranden(2.5 mil)
Hotel Zone Strande(2.5 mil)
Cancun, Quintana Roo (CUN-Cancun Intl.)(9.9 mil)
Tulum Intl. Lufthavn (TQO)(105.2 mil)
Parkering
Restaurant
Swimmingpool
Børnepasning
Roomservice
Turistservice
Lokation
Boulevard Kukulcan Retorno Gucumatz Km 17 L49 Zona Hotelera, Avenida Kukulkan, Cancún, Benito Juárez, Quintana Roo, Mexico
Cancún Mayamuseum (0.1 mil)
Nichupté-lagunen (0.2 mil)
Museo Maya Trailhead (0.3 mil)
Iberostar Cancun Golfbane (0.3 mil)
San Miguelito (0.5 mil)
Oasis Arena (0.5 mil)
Værelsesmuligheder
5
Deluxe-suite - 1 kingsize-seng med sovesofa
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
og 1 Sovesofa
Sover 3
428 ft²
KlimaanlægSofasengPrivat badeværelse
12
Swim up Double Oceanfront Only Adults
Værelsesoplysninger
2 Dobbeltsenge
Sover 4
381 ft²
AltanKlimaanlægPrivat badeværelseTVPrivat pool
17
Swim up King Oceanfront Only Adults
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
og 1 Sovesofa
Sover 3
428 ft²
AltanKlimaanlægPrivat badeværelseTVPrivat pool
8
Deluxe-suite - 1 kingsize-seng med sovesofa - delvis havudsigt
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
og 1 Sovesofa
Sover 3
428 ft²
KlimaanlægSeparat badekar og brusebadPrivat badeværelse
5
Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
og 1 Sovesofa
Sover 3
428 ft²
KlimaanlægSofasengPrivat badeværelse
6
Deluxe Doble Room Oceanfront
Værelsesoplysninger
2 Dobbeltsenge
Sover 4
381 ft²
KlimaanlægPrivat badeværelseTV
6
Deluxe-dobbeltværelse
Værelsesoplysninger
2 Dobbeltsenge
Sover 4
381 ft²
KlimaanlægPrivat badeværelseTV
5
Super Saver Non Refundable
Værelsesoplysninger
2 Dobbeltsenge
Sover 4
381 ft²
KlimaanlægPrivat badeværelseTV
5
Deluxe-dobbeltværelse - delvis havudsigt
Værelsesoplysninger
2 Dobbeltsenge
Sover 4
381 ft²
KlimaanlægPrivat badeværelseTV
Gæsteanmeldelser
8.1
Meget god
Baseret på 3.302 verificerede anmeldelser
Hvem overnatter her?
Business
3%
Par
31%
Familie
49%
Gruppe
12%
Solorejsende
2%
Hvad siger gæsterne
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
På Emporio Cancun - Buy All Inclusive Option elsker gæsterne ofte den brede strand, havudsigten og det mange hjælpsomme personale, men nævner gentagne gange igangværende byggearbejder, mange trapper samt forvirring eller ekstra gebyrer vedrørende, hvad all-inclusive-planen egentlig dækker.
Læs mereVar dette nyttigt?
Hvad siger gæsterne
På Emporio Cancun - Buy All Inclusive Option elsker gæsterne ofte den brede strand, havudsigten og det mange hjælpsomme personale, men nævner gentagne gange igangværende byggearbejder, mange trapper samt forvirring eller ekstra gebyrer vedrørende, hvad all-inclusive-planen egentlig dækker.
Værelserne varierer fra at være rummelige og komfortable med fantastisk udsigt til at være forældede eller dårligt vedligeholdte, og der er gentagne rapporter om svag aircondition, fugt og lejlighedsvise rengøringsproblemer som skimmel eller insekter. Faciliteterne inkluderer flere pools og strandområder, men gæster rapporterer om visse lukninger, kolde jacuzzier eller pools, langvarig indtjekning og restaurantreservationer, der hurtigt bliver fyldt op. Madkvaliteten varierer fra fremragende til repetitiv eller begrænset, og den livlige, familievenlige atmosfære betyder, at det ikke er et adults-only hotel; forvent et strandfokuseret ophold med visse kompromisser i forhold til værdi.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Faciliteter
Faciliteterne inkluderer flere pools og direkte adgang til stranden, men mange anmeldelser nævner igangværende byggearbejder med lejlighedsvise lukninger af områder, kolde pools eller jacuzzier, mange trapper og visse problemer med elevatorerne, begrænset underholdning om aftenen og inkonsistent håndhævelse af adults-only områder.
Relaterede gæsteanmeldelser
10
Embert
17. nov. 2025
·
Overnattede 5 nætter
Food options were great from morning til night. Staff were very friendly and helpful. Hotel room was cleaned daily. Emporio was an overall great hotel. The only thing that would’ve helped was to be informed that two pools would be closed and that construction would be going on from 7am to 10pm daily.
Food options were great from morning til night. Staff were very friendly and helpful. Hotel room was cleaned daily. Emporio was an overall great hotel. The only thing that would’ve helped was to be informed that two pools would be closed and that construction would be going on from 7am to 10pm daily.
8
Arshak Andrew
15. nov. 2025
·
Overnattede 6 nætter
It was a nice resort with plenty of pools and a nice beach. The only drawback was evening entertainment was not that great, otherwise an excellent vacation at Emprio.
It was a nice resort with plenty of pools and a nice beach. The only drawback was evening entertainment was not that great, otherwise an excellent vacation at Emprio.
4
Alyson
26. feb. 2025
·
Overnattede 1 nat
Extremely poor customer service, staff are unfriendly and do not care whatsoever about the experience they provide. Checkin and checkout was very poor with little information. Hot tub was very dirty full of dead bugs. Rooms old and not maintained well. Nowhere near enough chairs or umbrellas for guests. Many guests like myself had to sit on my ONE towel I got for the day for pool use. Seemed like a motel on the NJ shore where broke college kids go to. I would never recommend or go back there. Was cracky.
Extremely poor customer service, staff are unfriendly and do not care whatsoever about the experience they provide. Checkin and checkout was very poor with little information. Hot tub was very dirty full of dead bugs. Rooms old and not maintained well. Nowhere near enough chairs or umbrellas for guests. Many guests like myself had to sit on my ONE towel I got for the day for pool use. Seemed like a motel on the NJ shore where broke college kids go to. I would never recommend or go back there. Was cracky.
6
vanna
30. nov. 2025
·
Overnattede 4 nætter
Pros: Nice ocean view. Can walk from the resort to the beach. There were three consistent food options, the Cua buffet which was open for breakfast. It was okay, it was reliable but repetitive/ including same breakfast options if an omelette bar and waffles. Fasano, which was an Uruguayan sit-down restaurant was what my family liked the most. The octopus cracklings and carpaccio were good choices. Our servers there were always so kind and attentive and we loved them. Bacoli was the other restaurant that required a reservation- Italian restaurant- standard food such as Calamari, fettuccine, and a seafood pasta that I liked.! Entrees were so-so but the Dessert was delicious. *Make the reservations for the restaurants as soon as you can b/c it fills up Sunset grille/Cua were the two buffet options. Standard but breakfast was very repetitive. I enjoyed the unlimited smoothies through all-inclusive! Def worth all-inclusive. Cons: Construction was going on throughout my stay. The adult infinity pool was closed and the jacuzzi was not heated past room temp. When I checked in, there was a mishap with the check-in lady saying I didn’t have all-inclusive. This was eventually sorted out but def double check the booking to make sure you clicked the all-inclusive button! Overall, I had a good time but I think it could be better with more food options and less issues with staff/resort. This is a good starter resort for your first time in Cancun.
Pros: Nice ocean view. Can walk from the resort to the beach. There were three consistent food options, the Cua buffet which was open for breakfast. It was okay, it was reliable but repetitive/ including same breakfast options if an omelette bar and waffles. Fasano, which was an Uruguayan sit-down restaurant was what my family liked the most. The octopus cracklings and carpaccio were good choices. Our servers there were always so kind and attentive and we loved them. Bacoli was the other restaurant that required a reservation- Italian restaurant- standard food such as Calamari, fettuccine, and a seafood pasta that I liked.! Entrees were so-so but the Dessert was delicious. *Make the reservations for the restaurants as soon as you can b/c it fills up Sunset grille/Cua were the two buffet options. Standard but breakfast was very repetitive. I enjoyed the unlimited smoothies through all-inclusive! Def worth all-inclusive. Cons: Construction was going on throughout my stay. The adult infinity pool was closed and the jacuzzi was not heated past room temp. When I checked in, there was a mishap with the check-in lady saying I didn’t have all-inclusive. This was eventually sorted out but def double check the booking to make sure you clicked the all-inclusive button! Overall, I had a good time but I think it could be better with more food options and less issues with staff/resort. This is a good starter resort for your first time in Cancun.
6
Jose
24. nov. 2025
·
Overnattede 6 nætter
Swim up bar was closed and
Swim up bar was closed and
8
Allan
29. nov. 2025
·
Overnattede 6 nætter
Family of 4 (2A/2C) Pros: •Name brand alcohol included with the all inclusive I.e Hornito, Jose Cuervo, Jim bean. •Def go to the sunset grill for lunch probably •Hotel design. The hotel had different levels and lounge areas to hang out. Cons: •There was construction at the pool area and pool bar at the infinity pool. Personally it didn’t bother me and it was understandable being the off season. •Kids were not allowed at the infinity pool. I found this annoying because it had the best view and the kids enjoyed this pool the most. •There were 3 restaurants on the property. 2 that needed reservations that were had to get and the 3rd was a buffet style which was easily accessible. •No snack area(ice cream/cake/coffee) included in the all inclusive I had a good experience at Emporio Cancun. The hotel is beautiful, clean, and perfectly located right on the beach. The rooms were comfortable, and well-maintained. The staff was friendly. Great atmosphere, and the beach area was gorgeous with plenty of space to unwind. Overall, Emporio Cancun provided an excellent mix of comfort, service, and scenery. That being said the all inclusive amenities, pools/area need improvement. It seems a more adult/couple resort than a family resort. I would stay here again.
Family of 4 (2A/2C) Pros: •Name brand alcohol included with the all inclusive I.e Hornito, Jose Cuervo, Jim bean. •Def go to the sunset grill for lunch probably •Hotel design. The hotel had different levels and lounge areas to hang out. Cons: •There was construction at the pool area and pool bar at the infinity pool. Personally it didn’t bother me and it was understandable being the off season. •Kids were not allowed at the infinity pool. I found this annoying because it had the best view and the kids enjoyed this pool the most. •There were 3 restaurants on the property. 2 that needed reservations that were had to get and the 3rd was a buffet style which was easily accessible. •No snack area(ice cream/cake/coffee) included in the all inclusive I had a good experience at Emporio Cancun. The hotel is beautiful, clean, and perfectly located right on the beach. The rooms were comfortable, and well-maintained. The staff was friendly. Great atmosphere, and the beach area was gorgeous with plenty of space to unwind. Overall, Emporio Cancun provided an excellent mix of comfort, service, and scenery. That being said the all inclusive amenities, pools/area need improvement. It seems a more adult/couple resort than a family resort. I would stay here again.
8
Sandra paola
22. nov. 2025
·
Overnattede 4 nætter
Todo perfecto a excepción del agua fria en las piscinas
Todo perfecto a excepción del agua fria en las piscinas
6
Mathias
25. jan. 2026
·
Overnattede 3 nætter
Hotellet har fin plassering på stranden med flott utsikt over havet. Oppsummert hadde vi et fint opphold her, men det er noen ting vi ble skuffet over: - Hotellet var mer slitt enn vi så for oss, og deler av det har behov for oppgradering. Renholdet på hotellet og rommene kunne også vært bedre. - Gymmet var veldig lite, og hadde begrenset utstyr - Rommet hadde kun regnfall dusjhode - Begrenset til ingen glutenfrie alternativer på frokostbuffet. Kun en type kaffe som var veldig svak. - Servicen kunne generelt vært bedre og personalet snakket nesten ikke engelsk, noe som til tider var en utfordring
Hotellet har fin plassering på stranden med flott utsikt over havet. Oppsummert hadde vi et fint opphold her, men det er noen ting vi ble skuffet over: - Hotellet var mer slitt enn vi så for oss, og deler av det har behov for oppgradering. Renholdet på hotellet og rommene kunne også vært bedre. - Gymmet var veldig lite, og hadde begrenset utstyr - Rommet hadde kun regnfall dusjhode - Begrenset til ingen glutenfrie alternativer på frokostbuffet. Kun en type kaffe som var veldig svak. - Servicen kunne generelt vært bedre og personalet snakket nesten ikke engelsk, noe som til tider var en utfordring
8
janette
12. maj 2025
·
Overnattede 5 nætter
Didn’t like the kids in the adult pool
Didn’t like the kids in the adult pool
8
Sikiru Abiodun
12. aug. 2025
·
Overnattede 11 nætter
Construction on going
Construction on going
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AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Rengøring
Feedbacken er blandet: mange gæster fandt værelser og omgivelser rene, mens andre rapporterede om lugt af skimmel, kakerlakker, beskidte altaner eller fællesarealer samt mangelfuld vedligeholdelse.
Relaterede gæsteanmeldelser
10
Donald
1. dec. 2025
·
Overnattede 5 nætter
Very clean and beautiful hotel
Very clean and beautiful hotel
10
Daniela
28. aug. 2025
·
Overnattede 5 nætter
Food is so delicious and the personal is very nice. The thing that I didn’t like was the shower in my room had mold and the smell was strong. Everything was fabulous I definitely stay again with them.
Food is so delicious and the personal is very nice. The thing that I didn’t like was the shower in my room had mold and the smell was strong. Everything was fabulous I definitely stay again with them.
8
Alevtyna
13. maj 2025
·
Overnattede 5 nætter
We were a group of three, but the room we were given was only prepared for one person and was very dirty. The floor was unclean, there were stains on the tables and furniture, and a shocking amount of dust everywhere even on the alarm clock by the bed and the coffee-making equipment. We asked to change the room, and the new one was cleaner, though the floors still didn’t seem to be cleaned properly. On the positive side, the food was absolutely delicious, and the front desk staff were friendly and kind. However, we really hope the hotel starts paying more attention to cleanliness in the rooms. It’s something that has a huge impact on the overall experience and definitely needs improvement. To maintain its standards, the hotel should also consider renovating the common areas near the elevators and ensure more frequent cleaning in and around the elevators as well.
We were a group of three, but the room we were given was only prepared for one person and was very dirty. The floor was unclean, there were stains on the tables and furniture, and a shocking amount of dust everywhere even on the alarm clock by the bed and the coffee-making equipment. We asked to change the room, and the new one was cleaner, though the floors still didn’t seem to be cleaned properly. On the positive side, the food was absolutely delicious, and the front desk staff were friendly and kind. However, we really hope the hotel starts paying more attention to cleanliness in the rooms. It’s something that has a huge impact on the overall experience and definitely needs improvement. To maintain its standards, the hotel should also consider renovating the common areas near the elevators and ensure more frequent cleaning in and around the elevators as well.
8
Carolina
22. feb. 2026
·
Overnattede 3 nætter
You’ll notice it’s and old hotel but the room was very clean, spacious and comfortable. Loved the bed and pillow, got all the amenities you need. AC and fridge was good. The only feedback was the dirty balcony and windows, so much for getting an ocean view room. Besides that the view was really nice, the ocean is gorgeous but a bit rough. Also our fan in the shower was really dirty, so when we turned it on there where dust everywhere… but we had great service through out!
You’ll notice it’s and old hotel but the room was very clean, spacious and comfortable. Loved the bed and pillow, got all the amenities you need. AC and fridge was good. The only feedback was the dirty balcony and windows, so much for getting an ocean view room. Besides that the view was really nice, the ocean is gorgeous but a bit rough. Also our fan in the shower was really dirty, so when we turned it on there where dust everywhere… but we had great service through out!
4
MICHAEL
11. feb. 2026
·
Overnattede 3 nætter
There were roaches in the bathroom and bedroom.
There were roaches in the bathroom and bedroom.
4
SHAUN
18. apr. 2025
·
Overnattede 7 nætter
We had roaches in the toilet area of our room. We have a picture of a roach on the dinner table as the FaSona restaurant. It took three days to get our room cleaned and the bedding changed when we got there. The elevator access to our floor was very limited and the hotel seemed in need of a lot of maintenance. We couldn't even get a pot of coffee delivered for room service. Room service was pretty much useless.
We had roaches in the toilet area of our room. We have a picture of a roach on the dinner table as the FaSona restaurant. It took three days to get our room cleaned and the bedding changed when we got there. The elevator access to our floor was very limited and the hotel seemed in need of a lot of maintenance. We couldn't even get a pot of coffee delivered for room service. Room service was pretty much useless.
10
Julian
5. jan. 2026
·
Overnattede 5 nætter
Room was spotless, and the staff was great.
Room was spotless, and the staff was great.
6
Ana
7. maj 2025
·
Overnattede 4 nætter
When you walk in it smells moldy in the lobby and when you walk into your room moldy again the AC in the room barley works and kept turning off and we wouldn’t notice until we would start sweating from how hot it was getting. There is cockroaches in the room they would come out especially at night which was nasty. Food isn’t even all that if you’re expecting Mexican food you ain’t getting “Mexican” food. They have thousands of rooms but only a few beach chairs and umbrellas to offer so we obviously didn’t get a spot to sit at the beach. Over all I give this hotel a 3/5.
When you walk in it smells moldy in the lobby and when you walk into your room moldy again the AC in the room barley works and kept turning off and we wouldn’t notice until we would start sweating from how hot it was getting. There is cockroaches in the room they would come out especially at night which was nasty. Food isn’t even all that if you’re expecting Mexican food you ain’t getting “Mexican” food. They have thousands of rooms but only a few beach chairs and umbrellas to offer so we obviously didn’t get a spot to sit at the beach. Over all I give this hotel a 3/5.
6
Luis Martínez
22. aug. 2025
·
Overnattede 6 nætter
Instalaciones buenas, pero la limpieza deficiente
Instalaciones buenas, pero la limpieza deficiente
8
Ricky N
16. apr. 2025
·
Overnattede 2 nætter
It was very nice with two exceptions. The first room we were assigned the door did not lock. The attendant saw it and reported it. However when we went into the room there were cockroaches and this was disgusting. I complained and they moved us to another room. However I had requested feather free room due to my wife’s allergies. They did not have feather free and never communicated this with us. They finally gave here couch cushions and a pillow case. Not really to comfortable. Other than this everything was fine
It was very nice with two exceptions. The first room we were assigned the door did not lock. The attendant saw it and reported it. However when we went into the room there were cockroaches and this was disgusting. I complained and they moved us to another room. However I had requested feather free room due to my wife’s allergies. They did not have feather free and never communicated this with us. They finally gave here couch cushions and a pillow case. Not really to comfortable. Other than this everything was fine
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AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Værelser
Værelserne er ofte rummelige med komfortable senge og imponerende havudsigter, herunder nogle muligheder med swim-up. Gentagne problemer inkluderer svag eller begrænset AC, fugt, forældet indbo og vedligeholdelsesproblemer.
Relaterede gæsteanmeldelser
8
Justin
7. okt. 2025
·
Overnattede 2 nætter
This property was very nice we has a swim out King room. Not your ideal swim out as it is accessible by everybody else in the hotel. Food options were not the greatest for dinner we went off the resort for that but many amazing restaurants close by like Chambao. Room was nice and clean always. Staff were very friendly.
This property was very nice we has a swim out King room. Not your ideal swim out as it is accessible by everybody else in the hotel. Food options were not the greatest for dinner we went off the resort for that but many amazing restaurants close by like Chambao. Room was nice and clean always. Staff were very friendly.
6
Josh
3. jun. 2025
·
Overnattede 8 nætter
Room is too hot. AC limited to 22°C but the room never reached past 23.5°C. Woke up in the middle of the night with the room temp at 24.5°C even though the AC was on at 22°C. The room also smelled like mildew. At first the pillows were a little moist but after room service changed the sheets and pillow cases they were dry. But the room still smelled the same. If you have all inclusive you do have access to the dining halls, and the restaurants you need reservations for. Most of it is included unless you get something out of their all inclusive menu. Buffet dining halls has basically the same stuff every day with little variations. If you're enjoying the pool they do have an area set up to get food without having to go inside a building. The alcohol is completely watered down. Even when they pour doubles. Shots of tequila burned like tequila but it didn't really have an effect like it should. It's all inclusive so you can drink as much as you want. Coconuts that grow right there on the trees they charge $10 usd for 1 and isn't included in all inclusive. Booked 8 nights and after 5 nights we were ready to leave. The walk to the dining halls are treacherous through the blazing sun and up multiple sets of stairs with no shade. Bring your own sun screen and after sun aloe vera if you plan on enjoying the pool, beach, jacuzzi, etc because the sun is ferocious. But do enjoy your stay it's vacation after all.
Room is too hot. AC limited to 22°C but the room never reached past 23.5°C. Woke up in the middle of the night with the room temp at 24.5°C even though the AC was on at 22°C. The room also smelled like mildew. At first the pillows were a little moist but after room service changed the sheets and pillow cases they were dry. But the room still smelled the same. If you have all inclusive you do have access to the dining halls, and the restaurants you need reservations for. Most of it is included unless you get something out of their all inclusive menu. Buffet dining halls has basically the same stuff every day with little variations. If you're enjoying the pool they do have an area set up to get food without having to go inside a building. The alcohol is completely watered down. Even when they pour doubles. Shots of tequila burned like tequila but it didn't really have an effect like it should. It's all inclusive so you can drink as much as you want. Coconuts that grow right there on the trees they charge $10 usd for 1 and isn't included in all inclusive. Booked 8 nights and after 5 nights we were ready to leave. The walk to the dining halls are treacherous through the blazing sun and up multiple sets of stairs with no shade. Bring your own sun screen and after sun aloe vera if you plan on enjoying the pool, beach, jacuzzi, etc because the sun is ferocious. But do enjoy your stay it's vacation after all.
10
Yaofang
21. nov. 2025
·
Overnattede 3 nætter
Overall a good resort experience. The room is decent with several eating options nearby. There are convenient stores in walking distance and easy to drive around in the resort area. The beach there is pretty and convenient. There’s a safe and clean area to play in the sea even though the waves are strong most of the days. The pools are easy to use and you can participate their pool dance event every noon. They also have different events each night for public. We got free breakfast buffet and the food is good. Just try to get up early and avoid weekends to avoid the long line. The main Italian restaurant in the resort is ok but slow so I recommend to eat outside. We ate twice at a restaurant called Xkat-Ik. Highly recommended. It’s across the main road from the hotel and they have some nice pet iguanas.
Overall a good resort experience. The room is decent with several eating options nearby. There are convenient stores in walking distance and easy to drive around in the resort area. The beach there is pretty and convenient. There’s a safe and clean area to play in the sea even though the waves are strong most of the days. The pools are easy to use and you can participate their pool dance event every noon. They also have different events each night for public. We got free breakfast buffet and the food is good. Just try to get up early and avoid weekends to avoid the long line. The main Italian restaurant in the resort is ok but slow so I recommend to eat outside. We ate twice at a restaurant called Xkat-Ik. Highly recommended. It’s across the main road from the hotel and they have some nice pet iguanas.
8
Shafaab
1. feb. 2026
·
Overnattede 4 nætter
It was a good stay. Our oceanfront room had one of the best views for sure. It was an amazing stay but would have loved it even more if the swimming pools were a little warmer and if it had some more activities alongside with some more food options. Overall a good stay.
It was a good stay. Our oceanfront room had one of the best views for sure. It was an amazing stay but would have loved it even more if the swimming pools were a little warmer and if it had some more activities alongside with some more food options. Overall a good stay.
10
Bryan
22. mar. 2025
·
Overnattede 3 nætter
We stayed in the Oceanfront Swim-Up room and were not disappointed! View from the pool was great and the amenities were so accessible. Definitely coming back.
We stayed in the Oceanfront Swim-Up room and were not disappointed! View from the pool was great and the amenities were so accessible. Definitely coming back.
8
Carolina
22. feb. 2026
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Overnattede 3 nætter
You’ll notice it’s and old hotel but the room was very clean, spacious and comfortable. Loved the bed and pillow, got all the amenities you need. AC and fridge was good. The only feedback was the dirty balcony and windows, so much for getting an ocean view room. Besides that the view was really nice, the ocean is gorgeous but a bit rough. Also our fan in the shower was really dirty, so when we turned it on there where dust everywhere… but we had great service through out!
You’ll notice it’s and old hotel but the room was very clean, spacious and comfortable. Loved the bed and pillow, got all the amenities you need. AC and fridge was good. The only feedback was the dirty balcony and windows, so much for getting an ocean view room. Besides that the view was really nice, the ocean is gorgeous but a bit rough. Also our fan in the shower was really dirty, so when we turned it on there where dust everywhere… but we had great service through out!
8
Herman
17. nov. 2025
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Overnattede 3 nætter
The ocean front room was really the attraction
The ocean front room was really the attraction
6
Heather
3. jun. 2025
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Overnattede 2 nætter
Emporio staff was nice and helpful but the buildings were outdated and in disrepair. Much construction going on around the property added noise and ruined the views. The restaurant situation was confusing. Some days the upstairs restaurant was open and other days we were redirected to the downstairs restaurant. Doesn’t seem like a big deal but just a pain due to the many many stairs all over the property making any trip confusing. The room clean enough but still outdated and shower was moldy. We requested room’s together and got rooms in two different buildings at the last minute.
Emporio staff was nice and helpful but the buildings were outdated and in disrepair. Much construction going on around the property added noise and ruined the views. The restaurant situation was confusing. Some days the upstairs restaurant was open and other days we were redirected to the downstairs restaurant. Doesn’t seem like a big deal but just a pain due to the many many stairs all over the property making any trip confusing. The room clean enough but still outdated and shower was moldy. We requested room’s together and got rooms in two different buildings at the last minute.
6
Cindy L
25. jun. 2025
·
Overnattede 8 nætter
Booked a swim up but was tool AC was broken, ended up on the 7th floor beach front. Room was nice but not cold enough. Dining room and buffet barely have AC. Buffet food was ok, restaurants were good but not great. Likes: pool to right at the beach.
Booked a swim up but was tool AC was broken, ended up on the 7th floor beach front. Room was nice but not cold enough. Dining room and buffet barely have AC. Buffet food was ok, restaurants were good but not great. Likes: pool to right at the beach.
6
Adrienne
2. feb. 2026
·
Overnattede 3 nætter
My stay at Emporio Resort came with a mix of highlights and frustrations. The room was clean enough, though not spotless. The bed and linens were genuinely nice, but the resort doesn’t seem to provide hand towels at all—which made basic routines a little confusing. When the temperature dropped outside, the room became chilly, and since there’s no heating system, it never really warmed up. The water only reached a lukewarm temperature, which didn’t help. Our patio door lock was also broken and had to be repaired, costing us about an hour and a half of our plans. Communication throughout the resort was difficult because very minimal English is spoken by staff, which made even simple requests more complicated. Based on my experience, travelers who don’t speak Spanish may feel out of place or struggle to navigate the stay comfortably. On the positive side, the view from our infinity‑pool room was absolutely beautiful. The food was delicious, and the Selena performer was a standout highlight. There are plenty of activities offered, so the resort stays lively. One thing to note: this is not a kid‑free environment in any way. Children and minors are everywhere throughout the property, so if you’re looking for an adults‑only or quiet atmosphere, this won’t be the right fit. Overall, Emporio has some bright spots, but there are several comfort and communication challenges that travelers should be aware of before booking.
My stay at Emporio Resort came with a mix of highlights and frustrations. The room was clean enough, though not spotless. The bed and linens were genuinely nice, but the resort doesn’t seem to provide hand towels at all—which made basic routines a little confusing. When the temperature dropped outside, the room became chilly, and since there’s no heating system, it never really warmed up. The water only reached a lukewarm temperature, which didn’t help. Our patio door lock was also broken and had to be repaired, costing us about an hour and a half of our plans. Communication throughout the resort was difficult because very minimal English is spoken by staff, which made even simple requests more complicated. Based on my experience, travelers who don’t speak Spanish may feel out of place or struggle to navigate the stay comfortably. On the positive side, the view from our infinity‑pool room was absolutely beautiful. The food was delicious, and the Selena performer was a standout highlight. There are plenty of activities offered, so the resort stays lively. One thing to note: this is not a kid‑free environment in any way. Children and minors are everywhere throughout the property, so if you’re looking for an adults‑only or quiet atmosphere, this won’t be the right fit. Overall, Emporio has some bright spots, but there are several comfort and communication challenges that travelers should be aware of before booking.
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Service
Personalet er ofte venlige og hjælpsomme, men servicekvaliteten er inkonsistent med lang eller uorganiseret indtjekning, langsomme responstider, begrænsede engelskkundskaber hos noget personale og lejlighedsvis uhøflighed.
Relaterede gæsteanmeldelser
10
Pawel
19. nov. 2025
·
Overnattede 8 nætter
I was positively surprised by my stay at Emporio Cancun. The resort exceeded my expectations, and when I had a complaint about my room, it was resolved quickly and efficiently. The staff went above and beyond, always smiling and genuinely there to help. A big shout-out to the F&B and housekeeping teams—extremely hardworking people who made the stay even more enjoyable. Overall, a fantastic experience, and I would happily return.
I was positively surprised by my stay at Emporio Cancun. The resort exceeded my expectations, and when I had a complaint about my room, it was resolved quickly and efficiently. The staff went above and beyond, always smiling and genuinely there to help. A big shout-out to the F&B and housekeeping teams—extremely hardworking people who made the stay even more enjoyable. Overall, a fantastic experience, and I would happily return.
2
George
5. jan. 2026
·
Overnattede 5 nætter
Do not stay at this hotel. This was an incredibly disappointing 5 night stay for my family of four. Firstly, they told me our rooms would be connected (then denied ever saying it later) but were actually on different floors. So instead of staying with my wife on our anniversary, we were a floor away and sleeping with a child each. They could not care less about the situation. They said they would send some amenities as an apology which never happened. The food was difficult to swallow. I also got severe food poisoning from their buffet. The doctor that came to my room preemptively told me it was definitely not from the hotel's food even though we had only eaten there for the last 3 days. The hospital was lovely, actually, and much nicer than the ones in Boston in terms of amenities. The food there was so so so much better than the hotel. Last night, a family held a 2-430 am beach party blasting music right outside my balcony. I called the front desk 8 times during that stretch. I was told security was going out to stop them on the first call. It wasn't until the 8th call that I learned security hadn't been sent and now they would do it. Really highlights how little they care. The hotel intermittently smells like sewage. The balcony door to our room didn't lock. The towels were stained. The pillows need replacing. The hot tubs are cold. There is construction going on that is not disclosed anywhere. I should have listened to the other recent reviews! The serving and clean
Do not stay at this hotel. This was an incredibly disappointing 5 night stay for my family of four. Firstly, they told me our rooms would be connected (then denied ever saying it later) but were actually on different floors. So instead of staying with my wife on our anniversary, we were a floor away and sleeping with a child each. They could not care less about the situation. They said they would send some amenities as an apology which never happened. The food was difficult to swallow. I also got severe food poisoning from their buffet. The doctor that came to my room preemptively told me it was definitely not from the hotel's food even though we had only eaten there for the last 3 days. The hospital was lovely, actually, and much nicer than the ones in Boston in terms of amenities. The food there was so so so much better than the hotel. Last night, a family held a 2-430 am beach party blasting music right outside my balcony. I called the front desk 8 times during that stretch. I was told security was going out to stop them on the first call. It wasn't until the 8th call that I learned security hadn't been sent and now they would do it. Really highlights how little they care. The hotel intermittently smells like sewage. The balcony door to our room didn't lock. The towels were stained. The pillows need replacing. The hot tubs are cold. There is construction going on that is not disclosed anywhere. I should have listened to the other recent reviews! The serving and clean
10
Angelina Kweiba
30. nov. 2025
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Overnattede 5 nætter
Emporio was worth every dollar. Staff are pleasant, food court buffet was 👌 The beach did not disappoint,it was beyond expectations. Calm and quiet spaces on Hotel ground was a good bonus. Excursions agents at lobby of Hotel was a good service 👍 In all..Will be planning another visit 💯✔️✨️
Emporio was worth every dollar. Staff are pleasant, food court buffet was 👌 The beach did not disappoint,it was beyond expectations. Calm and quiet spaces on Hotel ground was a good bonus. Excursions agents at lobby of Hotel was a good service 👍 In all..Will be planning another visit 💯✔️✨️
6
Anand
8. nov. 2025
·
Overnattede 6 nætter
Good and not so good things about this property: lets first list the good ones: nice beach, pool areas, we got an ocean front upgrade at good price. Food is ok, if you book fine dine, it will be a better experience. However if you are looking for an excellent service, polite staff this is not a place to go. Most of the people don't speak English, have to wait in restaurents line up, staff doesn't much care about the service. Sometimes at the entrance no one there to escort you for a table. Towel guys are rude at Aquaworld as they don't know what customer service and experience are. I visited with my family and probably will not go back to this property
Good and not so good things about this property: lets first list the good ones: nice beach, pool areas, we got an ocean front upgrade at good price. Food is ok, if you book fine dine, it will be a better experience. However if you are looking for an excellent service, polite staff this is not a place to go. Most of the people don't speak English, have to wait in restaurents line up, staff doesn't much care about the service. Sometimes at the entrance no one there to escort you for a table. Towel guys are rude at Aquaworld as they don't know what customer service and experience are. I visited with my family and probably will not go back to this property
10
Carlos
26. sep. 2025
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Overnattede 3 nætter
Todos muy atentos y serviciales
Todos muy atentos y serviciales
4
Grecia Osiris Salas
18. jul. 2025
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Overnattede 4 nætter
Te tardan horas en el check in son filas interminables
Te tardan horas en el check in son filas interminables
4
Shauna
30. nov. 2025
·
Overnattede 1 nat
The room was clean and modern but very noisy and and cold, with no additional blankets. The room service experience was terrible and being refused to order wine with our meal was silly. Generally, the level of service at this hotel was poor.
The room was clean and modern but very noisy and and cold, with no additional blankets. The room service experience was terrible and being refused to order wine with our meal was silly. Generally, the level of service at this hotel was poor.
10
Julian
5. jan. 2026
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Overnattede 5 nætter
Room was spotless, and the staff was great.
Room was spotless, and the staff was great.
6
Kayla
28. apr. 2025
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Overnattede 3 nætter
Terrible service from staff, even when tipping. They would completely forget about our drink orders and never return. They were nice, but you have to work to get service. The check in process is crazy long. I really don’t understand why it’s such a process. Did not feel safe to venture off property, and even if I did there’s nothing to see anyways except a 7-11. Food…meh. Not great. Many things were not labeled so we had no idea what mystery meat was before us. For what it is, it’s ok. If you’re looking for a budget resort and only plan to sit poolside, it’ll do the job.
Terrible service from staff, even when tipping. They would completely forget about our drink orders and never return. They were nice, but you have to work to get service. The check in process is crazy long. I really don’t understand why it’s such a process. Did not feel safe to venture off property, and even if I did there’s nothing to see anyways except a 7-11. Food…meh. Not great. Many things were not labeled so we had no idea what mystery meat was before us. For what it is, it’s ok. If you’re looking for a budget resort and only plan to sit poolside, it’ll do the job.
10
Halima
7. feb. 2026
·
Overnattede 8 nætter
Lovely hotel and lovely staff
Lovely hotel and lovely staff
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Lokation
Beliggende direkte ved stranden i Hotel Zone med bustransport og få butikker i nærheden, men nogle gæster fandt det langt fra eksterne spisesteder og natteliv.
Relaterede gæsteanmeldelser
8
Justin
7. okt. 2025
·
Overnattede 2 nætter
This property was very nice we has a swim out King room. Not your ideal swim out as it is accessible by everybody else in the hotel. Food options were not the greatest for dinner we went off the resort for that but many amazing restaurants close by like Chambao. Room was nice and clean always. Staff were very friendly.
This property was very nice we has a swim out King room. Not your ideal swim out as it is accessible by everybody else in the hotel. Food options were not the greatest for dinner we went off the resort for that but many amazing restaurants close by like Chambao. Room was nice and clean always. Staff were very friendly.
10
Husam
1. jan. 2026
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Overnattede 3 nætter
Bra läge
Bra läge
8
Filipe Tavares da Silva
13. nov. 2025
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Overnattede 9 nætter
Great resort and great location! Fantastic beaches
Great resort and great location! Fantastic beaches
10
Zhe
5. apr. 2025
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Overnattede 5 nætter
The beach is in good condition. Room is clean. Staff are nice and helpful. Location is only 5 mins away from Maya Museum. There are a 7-11 store and a Domino's across the street. (I didn't eat inside the hotel.) Overall price/quality balanced well.
The beach is in good condition. Room is clean. Staff are nice and helpful. Location is only 5 mins away from Maya Museum. There are a 7-11 store and a Domino's across the street. (I didn't eat inside the hotel.) Overall price/quality balanced well.
8
Laldhun
1. apr. 2025
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Overnattede 4 nætter
The views is nice
The views is nice
8
Hélène
15. apr. 2025
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Overnattede 3 nætter
Hello! We had a good time at this hotel. The room: very quiet a the 9th floor, bed very comfortable. At the beach, there were not enough parasols, they need to correct that since many chairs didn't have one. Also not enough chairs. The beach itself was amazing. The food at the beach was just ok. The breakfast restaurant was the best. The staff is so friendly and they are doing a great job.
Hello! We had a good time at this hotel. The room: very quiet a the 9th floor, bed very comfortable. At the beach, there were not enough parasols, they need to correct that since many chairs didn't have one. Also not enough chairs. The beach itself was amazing. The food at the beach was just ok. The breakfast restaurant was the best. The staff is so friendly and they are doing a great job.
10
Alice
3. mar. 2025
·
Overnattede 2 nætter
Emporio is in an excellent location! Everything went well and the room was comfortable and had a good view
Emporio is in an excellent location! Everything went well and the room was comfortable and had a good view
10
David w
9. mar. 2025
·
Overnattede 3 nætter
First stay in Cancun. Very nice property. Room and facilities excellent. Multiple pool and bars and food choices. Beach is cleaned nightly. Lots of beach activities, surf dependent. If you want shopping or dining off property, go down to the bus stop and flag down a bus. Less than $1 US each way. Bring cash
First stay in Cancun. Very nice property. Room and facilities excellent. Multiple pool and bars and food choices. Beach is cleaned nightly. Lots of beach activities, surf dependent. If you want shopping or dining off property, go down to the bus stop and flag down a bus. Less than $1 US each way. Bring cash
8
Aaron
28. nov. 2025
·
Overnattede 1 nat
It's a mega resort hotel so if that's your jam, you'll love it. It's gorgeous, the facilities are great but it is on hotel road so there's nothing around there except hotels and beach. Its lovely though.
It's a mega resort hotel so if that's your jam, you'll love it. It's gorgeous, the facilities are great but it is on hotel road so there's nothing around there except hotels and beach. Its lovely though.
8
Guillermo
1. mar. 2026
·
Overnattede 8 nætter
Clean, in front of beach, friendly staff, close to transportation, convenience store and some restaurants
Clean, in front of beach, friendly staff, close to transportation, convenience store and some restaurants
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Spisning
Maden varierer fra fremragende til gennemsnitlig, med repetitive buffeter og bordreservationer til aftensmad, der kan være svære at få; bar-servicen kan være langsom, og åbningstider for alkohol eller tillægsgebyrer for premium-produkter skaber forvirring under all-inclusive-planen.
Relaterede gæsteanmeldelser
6
Jennifer
12. aug. 2025
·
Overnattede 5 nætter
We stayed for 5 nights and basically just used it as a home base that we explored from. The all-inclusive portion was not worth it in the end for us due to the VERY limited food options and super slow bar service (too few bartenders to keep up with the crowd). There’s a breakfast/dinner buffet that has pretty good food, but was only open until noon and then reopened at 6:30pm. One weird thing is that the lunch buffet hours didn’t overlap with the breakfast buffet, so there’s an hour from 12:00-1:00pm that we couldn’t get food unless it was room service but that’s an additional fee. There were 2 restaurants that you need reservations for that are open only in the evenings. The Italian restaurant had great food and service. The steakhouse was extremely slow and missed some of our orders, didn’t refill our drinks, etc. even though it was not busy at all. We even tried it twice with the same results. It was disappointing. Our room was pretty clean but was super hard to keep cool and often smelled like sewer. We ended up buying a box fan when we were out one day and it made a HUGE difference in our sleep. Oh and the beach. This is not their fault of course, but it was full of seaweed this time of year. I mean FULL. We went to Isla Mujeres 3/5 days and it was absolutely beautiful everywhere we went. Overall I would say it’s good enough if using it as a landing spot at night, but skip the all-inclusive option and eat great food somewhere else.
We stayed for 5 nights and basically just used it as a home base that we explored from. The all-inclusive portion was not worth it in the end for us due to the VERY limited food options and super slow bar service (too few bartenders to keep up with the crowd). There’s a breakfast/dinner buffet that has pretty good food, but was only open until noon and then reopened at 6:30pm. One weird thing is that the lunch buffet hours didn’t overlap with the breakfast buffet, so there’s an hour from 12:00-1:00pm that we couldn’t get food unless it was room service but that’s an additional fee. There were 2 restaurants that you need reservations for that are open only in the evenings. The Italian restaurant had great food and service. The steakhouse was extremely slow and missed some of our orders, didn’t refill our drinks, etc. even though it was not busy at all. We even tried it twice with the same results. It was disappointing. Our room was pretty clean but was super hard to keep cool and often smelled like sewer. We ended up buying a box fan when we were out one day and it made a HUGE difference in our sleep. Oh and the beach. This is not their fault of course, but it was full of seaweed this time of year. I mean FULL. We went to Isla Mujeres 3/5 days and it was absolutely beautiful everywhere we went. Overall I would say it’s good enough if using it as a landing spot at night, but skip the all-inclusive option and eat great food somewhere else.
10
Virginia
27. feb. 2025
·
Overnattede 5 nætter
The staff was extremely helpful. My wife is disabled and they accommodated us in every possible way including lending us a wheelchair for our entire stay. Friendly staff; good food; the other visitors were also friendly. Emporio Cancun is a beautiful property and well cared for. My Spanish speaking ability is limited at best, but that was not a hindrance, since many staff members know a little bit of English and quite a few staff members were fluent in English. I want to give special mention to a front office employee named Shadayci (I hope I spelled it correctly). She was my primary contact at the front desk & helped me on a daily basis. Her exceptional efforts made this trip enjoyable & quite honestly, touched me. This was my first vacation in 10 years, & it was a good one. I hope my wife & I go back again!
The staff was extremely helpful. My wife is disabled and they accommodated us in every possible way including lending us a wheelchair for our entire stay. Friendly staff; good food; the other visitors were also friendly. Emporio Cancun is a beautiful property and well cared for. My Spanish speaking ability is limited at best, but that was not a hindrance, since many staff members know a little bit of English and quite a few staff members were fluent in English. I want to give special mention to a front office employee named Shadayci (I hope I spelled it correctly). She was my primary contact at the front desk & helped me on a daily basis. Her exceptional efforts made this trip enjoyable & quite honestly, touched me. This was my first vacation in 10 years, & it was a good one. I hope my wife & I go back again!
10
Yaofang
21. nov. 2025
·
Overnattede 3 nætter
Overall a good resort experience. The room is decent with several eating options nearby. There are convenient stores in walking distance and easy to drive around in the resort area. The beach there is pretty and convenient. There’s a safe and clean area to play in the sea even though the waves are strong most of the days. The pools are easy to use and you can participate their pool dance event every noon. They also have different events each night for public. We got free breakfast buffet and the food is good. Just try to get up early and avoid weekends to avoid the long line. The main Italian restaurant in the resort is ok but slow so I recommend to eat outside. We ate twice at a restaurant called Xkat-Ik. Highly recommended. It’s across the main road from the hotel and they have some nice pet iguanas.
Overall a good resort experience. The room is decent with several eating options nearby. There are convenient stores in walking distance and easy to drive around in the resort area. The beach there is pretty and convenient. There’s a safe and clean area to play in the sea even though the waves are strong most of the days. The pools are easy to use and you can participate their pool dance event every noon. They also have different events each night for public. We got free breakfast buffet and the food is good. Just try to get up early and avoid weekends to avoid the long line. The main Italian restaurant in the resort is ok but slow so I recommend to eat outside. We ate twice at a restaurant called Xkat-Ik. Highly recommended. It’s across the main road from the hotel and they have some nice pet iguanas.
6
Misty
6. nov. 2025
·
Overnattede 7 nætter
Food was good but it seems they do not like serving drinks. It also seemed like everything good had an upcharge. I would not stay here again.
Food was good but it seems they do not like serving drinks. It also seemed like everything good had an upcharge. I would not stay here again.
6
vanna
30. nov. 2025
·
Overnattede 4 nætter
Pros: Nice ocean view. Can walk from the resort to the beach. There were three consistent food options, the Cua buffet which was open for breakfast. It was okay, it was reliable but repetitive/ including same breakfast options if an omelette bar and waffles. Fasano, which was an Uruguayan sit-down restaurant was what my family liked the most. The octopus cracklings and carpaccio were good choices. Our servers there were always so kind and attentive and we loved them. Bacoli was the other restaurant that required a reservation- Italian restaurant- standard food such as Calamari, fettuccine, and a seafood pasta that I liked.! Entrees were so-so but the Dessert was delicious. *Make the reservations for the restaurants as soon as you can b/c it fills up Sunset grille/Cua were the two buffet options. Standard but breakfast was very repetitive. I enjoyed the unlimited smoothies through all-inclusive! Def worth all-inclusive. Cons: Construction was going on throughout my stay. The adult infinity pool was closed and the jacuzzi was not heated past room temp. When I checked in, there was a mishap with the check-in lady saying I didn’t have all-inclusive. This was eventually sorted out but def double check the booking to make sure you clicked the all-inclusive button! Overall, I had a good time but I think it could be better with more food options and less issues with staff/resort. This is a good starter resort for your first time in Cancun.
Pros: Nice ocean view. Can walk from the resort to the beach. There were three consistent food options, the Cua buffet which was open for breakfast. It was okay, it was reliable but repetitive/ including same breakfast options if an omelette bar and waffles. Fasano, which was an Uruguayan sit-down restaurant was what my family liked the most. The octopus cracklings and carpaccio were good choices. Our servers there were always so kind and attentive and we loved them. Bacoli was the other restaurant that required a reservation- Italian restaurant- standard food such as Calamari, fettuccine, and a seafood pasta that I liked.! Entrees were so-so but the Dessert was delicious. *Make the reservations for the restaurants as soon as you can b/c it fills up Sunset grille/Cua were the two buffet options. Standard but breakfast was very repetitive. I enjoyed the unlimited smoothies through all-inclusive! Def worth all-inclusive. Cons: Construction was going on throughout my stay. The adult infinity pool was closed and the jacuzzi was not heated past room temp. When I checked in, there was a mishap with the check-in lady saying I didn’t have all-inclusive. This was eventually sorted out but def double check the booking to make sure you clicked the all-inclusive button! Overall, I had a good time but I think it could be better with more food options and less issues with staff/resort. This is a good starter resort for your first time in Cancun.
8
Danielle
8. feb. 2026
·
Overnattede 10 nætter
Value for money and for an all inclusive hotel the food and drink were far better than the average.
Value for money and for an all inclusive hotel the food and drink were far better than the average.
2
keyana
11. nov. 2025
·
Overnattede 3 nætter
MISLEADING! This hotel is far from all inclusive they charge for everything even if you select all inclusive package. They charge $20 per shot for and mixed drinks if you don’t order from their bottom shelf alcohol. If you want room service they charge $17 and they even made me pay for my Starbucks drink that’s onsite which should also be apart of all inclusive. There is no alcohol on the rooms and the staff at the Legacy bar is disgustingly rude and racist. They would not let us order food for spouses that were on the way because they said we might share with someone who didn’t get an all inclusive package, however the Latino and white customers were allowed to. This is a place I regret supporting and I will never return. I am telling anyone and everyone I know to STAY CLEAR because this place is a SCAM!!!!!!
MISLEADING! This hotel is far from all inclusive they charge for everything even if you select all inclusive package. They charge $20 per shot for and mixed drinks if you don’t order from their bottom shelf alcohol. If you want room service they charge $17 and they even made me pay for my Starbucks drink that’s onsite which should also be apart of all inclusive. There is no alcohol on the rooms and the staff at the Legacy bar is disgustingly rude and racist. They would not let us order food for spouses that were on the way because they said we might share with someone who didn’t get an all inclusive package, however the Latino and white customers were allowed to. This is a place I regret supporting and I will never return. I am telling anyone and everyone I know to STAY CLEAR because this place is a SCAM!!!!!!
6
Leah
31. okt. 2025
·
Overnattede 2 nætter
Likes the property a little like a maze but beautiful views, beach, pool, bars, and restaurants. The food was really good. We ate at the buffet decent options. dislikes all inclusive still have to sign receipts for stuff that’s included. Waste of paper. If you come in early which most people do all inclusive doesn’t start until 3. Only water provided in room no other drinks. Not a lot of staff just guest services speak English. Not a requirement we are in Mexico just an observation. Activities were a little weak.
Likes the property a little like a maze but beautiful views, beach, pool, bars, and restaurants. The food was really good. We ate at the buffet decent options. dislikes all inclusive still have to sign receipts for stuff that’s included. Waste of paper. If you come in early which most people do all inclusive doesn’t start until 3. Only water provided in room no other drinks. Not a lot of staff just guest services speak English. Not a requirement we are in Mexico just an observation. Activities were a little weak.
8
Frederick
1. dec. 2025
·
Overnattede 7 nætter
Staff were all amazing. Food was average. Rooms and room facilities were great. Exceptional value for money compared to other Cancun all-inclusives.
Staff were all amazing. Food was average. Rooms and room facilities were great. Exceptional value for money compared to other Cancun all-inclusives.
4
Paul
17. mar. 2025
·
Overnattede 4 nætter
First time in Mexico... my fault but even family resorts have discos and performers, dancers, magicians etc. on a daily/hourly basis. Not many activities or advertising and enticing fun. Alcohol only 11am to 11pm. Bars should have more bartenders. Not many beach chairs, or umbrellas. They have seadoos for $100 USD for 30 mins. No available beach balls or fun beach toys, or sports/games. Property is old, but clean. Employees are great. Pools are clean. Lots of day beds. Buffet is decent. The 2 restaurants were good, and easy to reserve day before. But if young or fun, I wouldn't recommend this place. I won't go back until I'm an old man, unless they get a fun atmosphere before that! Lol
First time in Mexico... my fault but even family resorts have discos and performers, dancers, magicians etc. on a daily/hourly basis. Not many activities or advertising and enticing fun. Alcohol only 11am to 11pm. Bars should have more bartenders. Not many beach chairs, or umbrellas. They have seadoos for $100 USD for 30 mins. No available beach balls or fun beach toys, or sports/games. Property is old, but clean. Employees are great. Pools are clean. Lots of day beds. Buffet is decent. The 2 restaurants were good, and easy to reserve day before. But if young or fun, I wouldn't recommend this place. I won't go back until I'm an old man, unless they get a fun atmosphere before that! Lol
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
6
Edith
26. jun. 2024
·
Overnattede 3 nætter
Vi hadde det veldig fint, personalet var helt supre. De var hjelpsomme og koselige. Litt mye støy i matsalen, vi hadde ikke all inclusive
Vi hadde det veldig fint, personalet var helt supre. De var hjelpsomme og koselige. Litt mye støy i matsalen, vi hadde ikke all inclusive
10
Ben
26. sep. 2022
·
Overnattede 15 nætter
Fantastisk personal, spesielt de som jobber med aktivitetene på dagtid; Abigal og Roberto
Fantastisk personal, spesielt de som jobber med aktivitetene på dagtid; Abigal og Roberto
8
Jakob
1. mar. 2022
·
Overnattede 4 nætter
Dejligt ophold
Dejligt ophold
10
Alex
2. feb. 2022
·
Overnattede 10 nætter
Det var super godt faktisk udsigt, skønne pool områder. Gode restauranter, god service,dejligt strand.
Det var super godt faktisk udsigt, skønne pool områder. Gode restauranter, god service,dejligt strand.
2
Swaminathan
for 2 uger siden
·
Overnattede 3 nætter
This was the worst experience I’ve had, and I will never return or recommend this resort. The staff lack empathy and attempt to extract extra money at every turn. Despite paying for an all-inclusive package, I was charged $150 just to access the restaurant after a long travel day while waiting for my room. The room issues were severe: * **Unusable Pullout Bed:** Travelling with my two children, the pullout mattress provided was under an inch thick with completely worn-out springs. * **Broken Amenities & Poor Service:** The room phone was broken, forcing me to repeatedly walk to the front desk. * **Lack of Assistance:** Maintenance arrived 45 minutes late and did nothing, followed by housekeeping 30 minutes later who left without helping. * **Management Delays:** After two hours of back-and-forth and a dismissive manager, I was shown other rooms—all with identical, terrible pullout beds. They only agreed to move us to an acceptable room after I posted a negative review online. While management apologized and promised a full refund for the extra charges within two weeks, three weeks have passed with no money returned. My calls are constantly transferred to an unanswered line. Extremely disappointed.
This was the worst experience I’ve had, and I will never return or recommend this resort. The staff lack empathy and attempt to extract extra money at every turn. Despite paying for an all-inclusive package, I was charged $150 just to access the restaurant after a long travel day while waiting for my room. The room issues were severe: * **Unusable Pullout Bed:** Travelling with my two children, the pullout mattress provided was under an inch thick with completely worn-out springs. * **Broken Amenities & Poor Service:** The room phone was broken, forcing me to repeatedly walk to the front desk. * **Lack of Assistance:** Maintenance arrived 45 minutes late and did nothing, followed by housekeeping 30 minutes later who left without helping. * **Management Delays:** After two hours of back-and-forth and a dismissive manager, I was shown other rooms—all with identical, terrible pullout beds. They only agreed to move us to an acceptable room after I posted a negative review online. While management apologized and promised a full refund for the extra charges within two weeks, three weeks have passed with no money returned. My calls are constantly transferred to an unanswered line. Extremely disappointed.
Overnatningsstedets retninglinjer
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Øjeblikkelige AI-svar er baseret på oplysninger om hotellet
Priser for kommende datoer
september 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
oktober 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
Billigere
Dyrere
Gennemsnitlig pris pr. nat på tværs af tilbud, inkl. skatter og gebyrer.
Priser i USD for 2 gæster opdateres dagligt.
- 2026-09-16: 104.0823907238388USD
- 2026-09-17: 104.15159442363738USD
- 2026-09-18: 104.15159442363738USD
- 2026-09-19: 103.7895863381195USD
- 2026-09-20: 104.2013815724945USD
- 2026-09-21: 104.2013815724945USD
- 2026-09-22: 104.2013815724945USD
- 2026-09-23: 104.2013815724945USD
- 2026-09-24: 104.2013815724945USD
- 2026-09-25: 104.2013815724945USD
- 2026-09-26: 103.71471765632629USD
- 2026-09-27: 103.7895863381195USD
- 2026-09-28: 104.2013815724945USD
- 2026-09-29: 104.2013815724945USD
- 2026-09-30: 104.2013815724945USD
- 2026-10-01: 119.09155070446013USD
- 2026-10-02: 119.09155070446013USD
- 2026-10-03: 119.09155070446013USD
- 2026-10-04: 119.09155070446013USD
- 2026-10-05: 119.09155070446013USD
- 2026-10-06: 119.09155070446013USD
- 2026-10-07: 304.7322151231384USD
- 2026-10-08: NO DATA
- 2026-10-09: 285.90111559249874USD
- 2026-10-10: 119.09155070446013USD
- 2026-10-11: 119.09155070446013USD
- 2026-10-12: 119.09155070446013USD
- 2026-10-13: 119.09155070446013USD
- 2026-10-14: 119.09155070446013USD
- 2026-10-15: 119.09155070446013USD
- 2026-10-16: 119.09155070446013USD
- 2026-10-17: 119.09155070446013USD
- 2026-10-18: 119.09155070446013USD
- 2026-10-19: 119.09155070446013USD
- 2026-10-20: 119.09155070446013USD
- 2026-10-21: 172.69615433418272USD
- 2026-10-22: 172.69615433418272USD
- 2026-10-23: 172.69615433418272USD
- 2026-10-24: 172.69615433418272USD
- 2026-10-25: 192.54969569229124USD
- 2026-10-26: 172.69615433418272USD
- 2026-10-27: 125.04609370777129USD
- 2026-10-28: 125.04761486034393USD
- 2026-10-29: 125.04609370777129USD
- 2026-10-30: 125.04609370777129USD
- 2026-10-31: 125.04609370777129USD
- 2026-11-01: 125.04609370777129USD
- 2026-11-02: 125.04761486034393USD
- 2026-11-03: 131.98643100070953USD
- 2026-11-04: 131.9776537755203USD
- 2026-11-05: 131.98643100070953USD
- 2026-11-06: 131.98643100070953USD
- 2026-11-07: 131.9776537755203USD
- 2026-11-08: 131.9776537755203USD
- 2026-11-09: 130.0094309648895USD
- 2026-11-10: 130.01100457099915USD
- 2026-11-11: 125.04609370777129USD
- 2026-11-12: 125.04761486034393USD
- 2026-11-13: 130.01100457099915USD
- 2026-11-14: 130.0094309648895USD
- 2026-11-15: 130.0094309648895USD
- 2026-11-16: 130.01100457099915USD
Receptionspersonalet tager imod gæster ved ankomst til overnatningsstedet. Oplysninger fra overnatningsstedet kan være oversat ved hjælp af automatiserede oversættelsesværktøjer.
Indtjekning skal udføres af en person, på mindst 18 år.
- Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
- Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
- Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
- Dette overnatningssted accepterer kreditkort. Kontanter accepteres ikke
- Betaling uden kontanter er tilgængelig
- Overnatningsstedets sikkerhedsforanstaltninger inkluderer brandslukker, røgalarm, sikkerhedsalarm, førstehjælpskasse og vinduesikring
- Dette overnatningssted har udendørsområder såsom altaner, balkoner eller terrasser, der muligvis ikke er egnede for børn. Hvis du har spørgsmål, anbefaler vi, at du kontakter overnatningsstedet inden ankomst for at bekræfte, at de har et passende værelse til dig
- Poolen er tilgængelig fra kl. 08.00 til kl. 20.00.
- Den samlede pris for ophold den 31. december inkluderer et gebyr for en obligatorisk gallamiddag nytårsaften
- Børn kan overnatte gratis på forældres eller værgers værelse, hvis de eksisterende sengepladser benyttes.
- Kun registrerede gæster kan opholde sig på værelserne.
- Ingen kæledyr er tilladt på hotellet. Dette gælder også servicedyr som f.eks. førerhunde.
- Der er mulighed for kontaktløs betaling for alle transaktioner.
- Der er mulighed for kontaktløs indtjekning og kontaktløs udtjekning.
- Gebyr for morgenmadsbuffet: 545 MXN for voksne og 370 MXN for børn (cirkapriser)
- Gebyr for sen udtjekning: 1800 MXN (afhænger af tilgængelighed)
Ovenstående liste er muligvis ikke fuldstændig. Gebyrer og depositummer inkluderer muligvis ikke skat og kan ændres uden varsel.
Populære faciliteter
Parkering
Restaurant
Swimmingpool
Børnepasning
Roomservice
Turistservice
Aktiviteter
Swimmingpool
Privat strand
Have
Golfbane (i nærheden)
Strand - i nærheden
Karaoke
Billiard
Legeplads
Børnepool
Udendørs pool
Livemusik
Bicycle Tour Information
Pool (Infinity)
Udendørs møbler
Pool (Seasonal Outdoor)
Bordtennis
Terrasse
Fitness Center (nearby)
Parkering
Parkering
Gratis parkering
Parking Onsite
Internet
Gratis wi-fi
Serviceydelser
Turistservice
Børnepasning
Rengøring
Beværtningsfaciliteter
Sikkerhedsboks
Hæveautomat
Cykeludlejning
Opbevaring af bagage
Rygeområde
Vaskeri
24-Hour Front Desk
Concierge Services
Generelt
Roomservice
Restaurant
Ikkerygerværelser
Massage
Spa og wellnesscenter
Børneklub
Bar ved poolen
Familierum
Beach Sun Loungers
Snack Bar/Deli