Name: Mercure Chester Abbots Well Hotel
Address: Whitchurch Rd, Christleton, Cheshire (comté), GB
Price range: 61 $US–157 $US per night
Rating: 7.45

Ce qu'en disent des voyageurs

À l'hôtel Mercure Chester Abbots Well, les clients louent régulièrement le personnel serviable et accueillant ainsi que l'emplacement pratique à côté de la station Chester Park and Ride. Cependant, beaucoup signalent des chambres datées aux murs fins, une chaleur excessive, des douches faibles ou une eau chaude intermittente.

La propreté et l'entretien sont variables : certains séjours sont impeccables, tandis que d'autres font état de moisissures, de meubles usés et de planchers grinçants. La piscine, le sauna et la salle de sport sont un avantage apprécié, mais peuvent être fermés, occupés par des cours ou nécessiter des travaux d'entretien. Le petit-déjeuner est fréquemment apprécié pour son choix varié, tandis que le dîner et les expériences au bar varient, avec des menus limités, des ruptures de stock, un service lent et des prix que certains jugent élevés. Attendez-vous à une base pratique pour visiter Chester, avec des installations vieillissantes et un confort variable des chambres.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les équipements de loisirs (piscine, sauna, hammam et salle de sport) sont un atout apprécié et souvent bien entretenus, avec un parking gratuit et la station Park & Ride à proximité immédiate. Cependant, des fermetures, des horaires de cours et des problèmes d'entretien ou de propreté sont signalés.

Avis de voyageur à ce sujet

10

David

5 août 2025

·

A séjourné 2 nuits

Excellent stay, enjoyed the swimming facilities, room clean and comfortable bed. Would stay again

10

Barbara

1 août 2025

·

A séjourné 1 nuit

Had a great one night's stay. Lovely welcome by Muskan. We had a great night's sleep and enjoyed the food. The leisure centre was clean and well equipped. Easy access to Chester. Definitely recommend staying here.

4

Annette

24 avr. 2025

·

A séjourné 2 nuits

Found the staff very cold and not that helpful, hotel was empty couldn’t purchase any food on arrival, bar didn’t sell any drinks I asked for, pool was closed on first day, wouldn’t stay here again

2

Lorna

5 oct. 2025

·

A séjourné 1 nuit

I didn't think it was fair to have a trainee working on their own on a busy Saturday afternoon. The showers were shocking in the pool area. I feel it was generally overpriced. The dehumidifier in the pool was incredibly loud. The room didn't offer much in the way of soundproofing. There was not a hairdryer in the room, even asking for one at reception I was not given one. The overall feel of the hotel felt tired, despite probably being cleaned it didn't feel it.

10

Jacqueline

8 août 2025

·

A séjourné 3 nuits

Lovely hotel grounds smaller than expected. Nice rooms although a little dated. Comfortable, staff friendly, nice breakfast. Great pool and easy free parking with p&r not far. Would stay again

8

Gary

11 oct. 2024

·

A séjourné 3 nuits

Overall the hotel is functionally good and clean but some of the decor is dated and a few cracked tiles etc. Food is average and expensive with the 10% service charge added even to drinks ordered at bar (incidentally I don't like this prices were high enough compared to other hotels to include enough to pay staff adequately and any tips should be under the control of customers for good service). The pool area again was good but busy at times with lessons etc and comes with jacuzzi, steam room and sauna. Again a little dated/in need of maintenance compared with other hotels but functionally perfectly ok. Next to park and ride which is good for visiting the city. Could have been a 5 with a few changes but gave it a 4 as we did still really enjoy our stay.

8

Jane

23 févr. 2025

·

A séjourné 2 nuits

Nice clean room. Had an issue with the TV but it was resolved very quickly. Food in brasserie was nice. Good selection at buffet breakfast which was cheaper at the hotel than the price when booking. Requested a ground floor room which we got. Hotel has good accessibility for those with mobility issues but only 3 disabled parking spots. Pool was lovely, clean and warm, but did have steps from changing rooms. Convenient for park and ride to Chester

6

Mohammed

21 févr. 2025

·

A séjourné 2 nuits

The only reason a booked it is cause of the swimming pool for my children and it was out of order and they did not send me a email or anything to let me no

8

Elizabeth

14 avr. 2025

·

A séjourné 4 nuits

The hotel is very convenient for access to Chester and has free parking. A must for Chester. The breakfast was good and plentiful and The leisure facilities are nice however the hotel is in need of an update all round. The pillows and especially the bed need to be renewed. It was kept clean so the service staff do a great job. Staffing isn’t over plentiful and you often have to go looking for them as they are utilised across the whole hotel.

10

David

5 mai 2025

·

A séjourné 2 nuits

Excellent stay for two nights, all staff friendly. Didn't dine in restaurant so unable to comment. Spa very good and helpful, friendly staff

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les commentaires sur la propreté sont mitigés : beaucoup ont trouvé les chambres et les espaces communs propres, mais d'autres ont signalé des salles de bains moisis, du linge taché, des poubelles non vidées et une ambiance générale fatiguée par endroits.

Avis de voyageur à ce sujet

2

A

23 août 2024

·

A séjourné 1 nuit

Our room was very cramped, in need of refurbishment, stains on walls. Wallpaper hanging off wall. Not very clean. Public toilets dirty

6

cw

24 août 2025

·

A séjourné 2 nuits

The staff where lovely and helpful. The hotel was a bit grotty, the back of the toilet seat was dirty, hair on the shower curtain, that sort of thing. Our room had an adjoining door to the next room, it sounded like they where in the room with us, no soundproofing. The food was ok, but the order was wrong. I didn't use the pool because I was put off by the overall state of the place. It needs a really good deep clean. It was not worth the cost.

2

lucy

23 sept. 2025

·

A séjourné 1 nuit

Checked in ok started working at the desk, heard a noise at the door and another male guest lets himself into my room with a key . As a lone solo female traveller it’s not acceptable went down to reception with the guest and got told I had to change rooms. I refused and then got told I could stay put . Hardly any toilet paper had to go to reception twice to request more . Bathroom had a lot of mould. Dinner waited 45 mins from walking in to getting my order. Forgot to bring wine to the table . I never complain about a hotel but I won’t be staying here again

4

J

23 mai 2025

·

A séjourné 2 nuits

Start with the positives . General housekeeping in the room very good. Staff excellent. HOWEVER the room had very large windows but because of the failure to up-date the building this made the room very cold. The heating was switched off , so it was a very uncomfortable stay. The plumbing is very old and desperately needs updating . The carpet in the restaurant is filthy . Sorry ,but the hotel has a very neglected feel to it .

6

Morne

20 nov. 2024

·

A séjourné 1 nuit

Everything was pretty much fine. The only problem was there were large brown stains on the sheets of my bed.

10

Paula

16 sept. 2024

·

A séjourné 2 nuits

The hotel was beautiful and was very clean throughout. Room was spacious and very clean. Only downfall was the pillows were quite worn, so could do with upgrading. The staff were really friendly and helpful. A very pleasant stay. Will definitely be returning

10

Robert

27 janv. 2025

·

A séjourné 2 nuits

Excellent location close to Chester, only a 10 mi ute drive and about £8 to £10 in a taxi. Public areas very clean, as was the room. Very good size bedrooms and effective heating, a bonus when it is cold! Good leisure facilities too

2

Tina

14 oct. 2025

·

A séjourné 2 nuits

Not clean. Pictures on wed site not the same in reality, very disappointed.

2

Kevin

27 sept. 2025

·

A séjourné 1 nuit

Overall, the hotel is in desperate need of investment. The worst nights sleep ever had!! Due to inconsiderate guests, wafer thin walls, and very poor heating controls. The cleaning standards are something to do addressed, with the very basics, failing miserable. In addition to most staff ,failing to have any sense of urgency in performing there duties. The spa & pool area, requires a complete Overall, with only positive is usage included within the room rate. The restaurant is adequate if you have no desire for anything special, with the breakfast offering, certainly nothing special.

2

Samira

20 août 2024

·

A séjourné 1 nuit

Bedding was so itchy and one the pillow case was so dirty Felt very unclean and ended up getting a rash 11 o clock check out lady started banging on the door saying you need to be gone now Was very dirty and rude bad experience

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont généralement datées, avec des murs fins, des planchers grinçants et une chaleur excessive due au manque de climatisation signalée par de nombreux clients ; la pression de l'eau et la température de la douche peuvent être instables. Certaines chambres sont spacieuses ou confortables, mais la qualité est variable.

Avis de voyageur à ce sujet

8

Sylvia

14 mars 2025

·

A séjourné 4 nuits

Room comfortable however walls very thin hear people in other rooms TVs, talking snoring. Very creaky floors in rooms and hallways.

6

DAVID

2 sept. 2023

·

A séjourné 2 nuits

The whole hotel needs some TLC. Had 2 rooms and both showers were very weak and water temperature had no safety click for too hot. Reception staff member Sue was awesome!

6

John

14 juil. 2025

·

A séjourné 1 nuit

First room had terrible water pressure so the shower just trickled out. Second room was boiling hot Average digs - not holiday accommodation

10

Rebecca

29 nov. 2024

·

A séjourné 1 nuit

Good spacious room (standard) and all very clean. Friendly staff at checkin. Bit noisy with creaky floorboards above! Great location virtually next to Chester park and ride.

8

Collette

13 juil. 2025

·

A séjourné 1 nuit

Positives: Local to city centre and large free car park. Room was clean and had all we needed for a one night stay. Negatives: Room was very hot. Tired looking and in need of an update.

4

Nadine

27 janv. 2025

·

A séjourné 1 nuit

We couldn’t sleep because it was too noisy during the night

4

Sabina

10 août 2025

·

A séjourné 1 nuit

First the positives - nice easy check, pleasant gentleman at reception, birthday package was purchased in advance and was lovely. Now the not so positives - The room was tired looking and in need of updating. No a/c and it was really hot. Windows open but as it’s on a main road it’s very noisy to sleep with them open. Absolutely no soundproofing in the room and we could hear the conversations and movement of people upstairs and outside the room. The most uncomfortable, rock hard bed I’ve ever been on! We couldn’t sleep due to noise and temperature and the rock hard bed made it impossible to even try. Really disappointed and absolutely shattered from no sleep. Thankfully we only booked 1 night and have just checked into a much nicer hotel. I wish I read the reviews before I booked!!

10

Martin

10 juil. 2025

·

A séjourné 2 nuits

Spacious room, with AC. Friendly staff. Comfortable bed. Everything you could wish fot

6

Curtis

19 juin 2023

·

A séjourné 1 nuit

The hotel was very dated and the rooms whilst tidy were very basic. The bed was so uncomfortable and the walls are so thin we could hear whoever was next to our room snoring.

4

Donna

10 août 2025

·

A séjourné 1 nuit

The public spaces were nice enough but the room was hot and stuffy, a small fan was provided but did nothing. Room looked tired and dated.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est fréquemment salué comme étant aimable et serviable dans toutes les équipes. Cela dit, les clients mentionnent occasionnellement un service lent au restaurant, des informations incohérentes et des politiques telles que des frais pour un enregistrement anticipé.

Avis de voyageur à ce sujet

10

Annette

31 août 2024

·

A séjourné 1 nuit

The hotel feels very spacious and the rooms have everything you need.The receptionists were very helpful.Particulary a gentleman receptionist on 30.8.24 in the evening.We had arrived late and went out for a takeaway and wanted to asked for more tea bags but he was talking to a guest.He had overheard me talking and interupted his conversation to give me tea bags and milk.I was very impressed at his attentiveness.The bar was busy and buzzing to which provided a nice atmosphere.We also liked the gorgeous colourful pictures too.Parking is fine and its just off the motorway. I would definately recommend a stay here.

6

Maria

2 avr. 2024

·

A séjourné 2 nuits

This hotel looks nothing like the photos on the website. I am partially disabled and there is no lift. No offer of help with luggage as you have to carry it upstairs. Got to the room to find no hot water so couldn't freshen up before going out. Had to wait for maintenance which to be fair arrived quite quickly. Had to wait to see if it could be fixed which it could not so had to then move to another room. Reception slow to answer when ringing to explain problems, often times nobody behind reception and kept waiting along with other guests. This was the morning reception. Also got snarky when my partner complained about all the waiting and problems we were having and continually having to go up and down stairs and long corridors to seek assistance instead of sending a member of staff to assist us. Tried to use the hairdryer which you couldn't plug in due to sockets too low down to cabinet. Found another socket only to find the hairdryer didnt work. Decor old and tired. Definitely needs a refurb. Plus points, decent bed. Nobody on reception again when checking out so just left key card on counter and left.

10

Karon

23 nov. 2025

·

A séjourné 1 nuit

Great location a few minutes walk from Chester Park & Ride. The staff are all great, reception were really friendly every time we passed the desk and made sure we had the best room for our needs and breakfast staff went out of their way to be helpful

4

Aaron

5 juil. 2023

·

A séjourné 2 nuits

Utterly disappointed in our stay here. The first of many issues was the fan provided was filthy and broken, as well as the rest of the room being failry poor. Meal times were particularly bad, due to the staff prioritising a coach holiday over the rest of their guests, we were denied access to the restaurant because of this, dispite having a child with us. Come breakfast, dispite going down around 7, we had very little to choose from as most the food had gone and not been replaced! The hotel, dispite knowing they were closing the restaurant to most guests to pioritise the coach holiday, still charged us way to much for the stay and the food, if we had known this prior, we would have likely stayed at a later date, or not at all! When booking a holiday, you would expect to be treated equally to everyone else staying there, this was far from the treatment we received from the Mecure Chester Abbots Well hotel! Unfortunately i will not be recommending this hotel, nor will i be revisiting!

6

John

6 déc. 2024

·

A séjourné 2 nuits

Staff not helpful

6

Paul

13 juil. 2024

·

A séjourné 1 nuit

The stay actually started quite badly, we chose this hotel as we were attending Chester Races and arrived just after 2pm. We were told good news your room Is available, we were pleased….until we were informed that if we wanted the room now we would have to pay an additional £10 ‘early check in fee’ - we had not requested an early check in, and was pretty amazed at being asked to pay a fee for a room that was already ready. I made it very clear that I was not happy about this and in the end the fee got waived, but future travellers need to be aware, this is a new policy, and something I have never been charged before at any hotel, ever! The rest of the stay was ‘ok’ - the rooms are not air conditioned and get very warm during the night, actually uncomfortably so. We opened a window about 4am to try and cool the room down, but this meant that the 7am delivery truck (I think a beer delivery) that was right outside our room was much louder than it would have been otherwise, even with the window closed we were great to 20-30 mins of loud noise. On the plus side the room was clean, albeit slightly tired looking. Would I choose to stop again? I think the answer is ‘no’, mainly down to the early check in fee, and the lack of air conditioning.

10

Kathryn

25 août 2024

·

A séjourné 2 nuits

Excellent facilities and hotel. The staff were amazing and were swift in action on any queries. Amazing food in the restaurant. Will definately stay in the future.

10

Lucy

30 août 2025

·

A séjourné 1 nuit

Hotel Mercure went the extra mile to accommodate our need for a ground floor room for our disabled dog. All communications were prompt and courteous, and when we checked on the staff couldn’t have been more friendly and helpful. This all helped ease the issues of travelling with a beloved disabled pet and we really appreciated all they did for us. Would definitely recommend them, and definitely stay there again should we return to Chester.

6

barbara

13 sept. 2025

·

A séjourné 1 nuit

The young lady in the front desk was multitasking, but not very well. She gave us two lots of keys for two different rooms. We went for dinner when we arrived and the food took forever and it was just mediocre

10

Tracey

25 août 2025

·

A séjourné 2 nuits

Very helpful staff and facilities… lovely breakfast and evening meal . Nothing was too much trouble when asked for a fan ….. lovely touch as an added extra for a special weekend ( worth the £25) extra .. Lovely being able to go for an evening swim and sauna 👌

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Pratique pour visiter Chester, avec un arrêt de Park & Ride à quelques pas et un accès facile à la route, ainsi qu'un parking gratuit. Beaucoup l'ont utilisé comme base pratique pour la ville et le zoo.

Avis de voyageur à ce sujet

10

Rebecca

29 nov. 2024

·

A séjourné 1 nuit

Good spacious room (standard) and all very clean. Friendly staff at checkin. Bit noisy with creaky floorboards above! Great location virtually next to Chester park and ride.

10

Karon

23 nov. 2025

·

A séjourné 1 nuit

Great location a few minutes walk from Chester Park & Ride. The staff are all great, reception were really friendly every time we passed the desk and made sure we had the best room for our needs and breakfast staff went out of their way to be helpful

10

Kim

28 mai 2025

·

A séjourné 2 nuits

Perfect hotel for a weekend break. A couple of miles from the city but with the park and ride next door location isn’t a problem. Plenty of free parking. Staff I encountered were all professional and helpful including the team at the Health Club.

10

Robert

27 janv. 2025

·

A séjourné 2 nuits

Excellent location close to Chester, only a 10 mi ute drive and about £8 to £10 in a taxi. Public areas very clean, as was the room. Very good size bedrooms and effective heating, a bonus when it is cold! Good leisure facilities too

10

Gareth

28 nov. 2023

·

A séjourné 1 nuit

Right next to the park and ride. Easy to get to, nice to have the swimming pool. Thought the breakfast was an excellent selection Friendly staff too

8

Kirsty

28 nov. 2024

·

A séjourné 1 nuit

Lovely overnight stay with a friend to visit Chester Christmas markets. Great location and easy to find. Free parking was perfect as we caught the bus into Chester.

8

Jacqueline

27 mai 2025

·

A séjourné 2 nuits

Read reports saying but dated but we enjoyed our stay everything clean. Few sockets loose but so may in room we didn’t need to use them all. Has everything you need iron & board hairdryer etc. Breakfast lovely. Park & Ride serve 2 mins from Hotel into Chester excellent! I would definitely stay again.

8

Elizabeth

14 avr. 2025

·

A séjourné 4 nuits

The hotel is very convenient for access to Chester and has free parking. A must for Chester. The breakfast was good and plentiful and The leisure facilities are nice however the hotel is in need of an update all round. The pillows and especially the bed need to be renewed. It was kept clean so the service staff do a great job. Staffing isn’t over plentiful and you often have to go looking for them as they are utilised across the whole hotel.

8

Wendy

11 déc. 2024

·

A séjourné 1 nuit

So near to Chester and the Park and Ride.

10

Hon

25 juil. 2024

·

A séjourné 1 nuit

Convenient location

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est souvent bien noté pour son choix varié. Les expériences au dîner et au bar sont incohérentes, avec des menus limités, des ruptures de stock, un service lent et des prix que certains jugent élevés.

Avis de voyageur à ce sujet

10

Fiona

12 oct. 2025

·

A séjourné 2 nuits

The room was a good size and very comfortable. Staff were very friendly and helpful. Only had breakfast but it was lovely and lots of choice. Very good value for money and would definitely go back if we were in chester again

8

Brian

1 sept. 2025

·

A séjourné 2 nuits

Good hotel, comfortable, clean, room to good standard. But restaurant food was not value for money as food whilst OK was vastly overpriced for what it was.

10

Zoe

24 oct. 2025

·

A séjourné 1 nuit

Lovely breakfast and good choice

8

veronica

25 sept. 2024

·

A séjourné 1 nuit

Modern bedroom, access to the gym/pool, but changing rooms poor. Restaurant nice, but very slow service. Food excellent.

10

Anthony

8 juil. 2025

·

A séjourné 2 nuits

All good only fault was mistake on my dinner order but was easily corrected by the staff!

8

claire

11 août 2024

·

A séjourné 2 nuits

Lovely hotel, staff really friendly, pool and leisure facilities lovely, set in nice grounds. Breakfast lovely, do not recommend the meal deal for the brassierre only a couple of choices but that was the only negative to our stay. Chester centre a short drive away would recomnend and will return

4

Stefano

13 nov. 2023

·

A séjourné 1 nuit

To add insult to injury, the service at the hotel's restaurant was also subpar. During our dinner, we had to wait an unreasonably long time for our food, and we were frequently left unattended by our waiter. My wife even had to get up and find someone to take our dessert order

6

Victoria

2 juin 2024

·

A séjourné 1 nuit

Hotel was lovely & the rooms was nice & comfy. The breakfast was a let down the beans was freezing cold that just came out of the kitchen plates was taken away and they took the bean back from the buffet when they came back out they was a little better still not great. Bacon was hard. Overall not brilliant for the food. I would definitely go back to this hotel just wouldn’t do the breakfast.

8

john

28 juil. 2025

·

A séjourné 2 nuits

Hotel fine Rooms decent Check in good Bar poor Poor selection of beers overpriced Draught beer terrible few pints taken back Overall great if you sort the beer poor if you dont

6

Sean

2 déc. 2024

·

A séjourné 2 nuits

The Hotel was fine but little things let it down. The first night they had a problem for hours with the till at the bar, resulting in long waits to purchase any hot or cold drinks or bar food or snacks. One night we dined in the restaurant and although only 7:30pm they had sold out of so many items on the menu we wished we had gone out for food. Three times the poor waitress had to come back to our table to apologise and ask us to change our order. For the price and star rating of the hotel I expected better.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	69 $US
février	74 $US
mars	107 $US
avril	85 $US
mai	107 $US
juin	99 $US
juillet	99 $US
août	98 $US
septembre	95 $US
octobre	91 $US
novembre	98 $US
décembre	95 $US

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $90	20 $108	21 $89	22 $79	23 $96	24 $130
25 $62	26 $89	27 $110	28 $115	29 $79	30 $93	31 $111

di	lu	ma	me	je	ve	sa
1 $64	2 $74	3 $83	4 $82	5 $72	6 $81	7 $104
8 $68	9 $89	10 $96	11 $87	12 $62	13 $91	14 $112
15 $62	16 $95	17 $96	18 $87	19 $73	20 $85	21 $148
22 $61	23 $96	24 $88	25 $91	26 $81	27 $100	28 $157
29 $61	30 $95

Mercure Chester Abbots Well Hotel

Prix pour Mercure Chester Abbots Well Hotel

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Suite Supérieure, 1 lit double

Chambre Double Classique, 1 lit double

Chambre Double, 1 lit double (Compact)

Chambre Familiale (Classic)

Privilege, Chambre Double, 1 lit double

Chambre Familiale, plusieurs lits (2 Adults and 2 Children)

Chambre Classique, 2 lits une place

Avis des voyageurs sur Mercure Chester Abbots Well Hotel

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Vous envisagez cet hôtel pour votre voyage à Christleton ?

Prix pour les dates à venir